Placed an order before leaving for holiday, 3 weeks later it hadn’t arrived. Asked for an update and then received an email saying my order has been cancelled. No explanation given.
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Leia as opiniões dos outros
Another fantastic experience with the great southampton 99 bikes team. They are also polite, willing to help and share some of there amazing knowledge as well as offering the best prices and quality... Ver mais
Popped in with my old Specialised Globe with Gear issues…. Have lost patience with the bike shop who have ‘tried’ to fix it several times. Huge welcome, very relaxed and looked at it immediatel... Ver mais
Had an issue with my new bike shortly after purchase, my choice of bike was not suitable for me. The customer service was absolutely outstanding. The manager Adam took it back without any fuss and rep... Ver mais
Informações sobre a empresa
Escrito pela empresa
Since opening our first bike shop in 2007 in Milton Australia, 99 Bikes has grown its store network to 78 stores across Australia, New Zealand and now the United Kingdom. Dedicated to being the world's most approachable bike shop, 99 Bikes makes sure all cyclists have access to the best products, the best service at the best prices online and in store.
Informações de contacto
150 Commercial Road, SO40 3AA, Southampton, Reino Unido
- 02380 864832
- help@99bikes.co.uk
- www.99bikes.co.uk
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 14% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Thanks Karl for your help and advice on…
Thanks Karl for your help and advice on the cube e-bike

Resposta da 99 Bikes UK
When poo happens!
The staff were very accommodating especially when I was unavoidably delayed in getting my bike to them.
They turned the service round in double quick time a gave a very detailed report and explained a couple of queries. Made a few suggestions in improving the bike’s durability and talked through some alternatives and upgrades.

Resposta da 99 Bikes UK
Had the best experience at 99 bikes and…
Had the best experience at 99 bikes and Chris at the Winchester branch was absolutely amazing!!! What a guy!! Brought a new Cannondale for my son and the service was excellent

Resposta da 99 Bikes UK
Friendly and helpful
Recently bought a couple of cannondale mtb from 99 bikes. Cant fault the staff. Very knowledgable, not pushy just very helpful. Thank you

Resposta da 99 Bikes UK

Resposta da 99 Bikes UK
Great experience
Great experience. I picked a bike for my little girl under the guise of letting Santa know which to collect. The team picked up on it and totally ran with it, was brilliant. Great customer service and great stock.

Resposta da 99 Bikes UK
Found suitable replacement shifters for…
Found suitable replacement shifters for my old mountain bike. Very helpful

Resposta da 99 Bikes UK
Why shop anywhere else? 5*
Great range of products, advice is always non biased too. What they don’t have they can get, if you have an opinion they listen, nothing ever forced. Great bunch.

Resposta da 99 Bikes UK
I recently made an online purchase from…
I recently made an online purchase from 99 Bikes, and I am thoroughly impressed with the entire experience. Here’s why:
The website was user-friendly with clear categories and detailed product descriptions, making it easy to find exactly what I was looking for. The high-resolution images and customer reviews were extremely helpful in making an informed decision.
The checkout process was streamlined and secure. I appreciated the multiple payment options and the transparent communication about my order status from start to finish.
My order arrived sooner than expected, which was a pleasant surprise. The bike was meticulously packaged, ensuring its safety during transit. The assembly instructions included were clear and concise, making the setup process a breeze.
Outstanding Customer Service, I purchased 2 x bikes for my twin boys, one was out of the stock and they upgraded the unavailable bike to a higher value price at no extra cost.
Overall Experience: I couldn't be happier with my purchase from 99 Bikes. Their commitment to customer satisfaction, combined with the quality of their products, makes them a top choice for cycling enthusiasts. I highly recommend them to anyone looking for a reliable online bike shop.

Resposta da 99 Bikes UK
Top quality help at our local store
Whenever we visit our local store, Jack @ 99 bikes is more than willing to help with advice, our purchases and will even fit purchased products to my Cube bike.

Resposta da 99 Bikes UK
One problem, sorted.
Just bought a Genesis Day One. Great price, delivery time was fast. And bike was package well. This is when I discovered that that tyres were different from what was described in the specification. Wasn’t a like-for-like change either.
Contacted made with team at 99 Bikes. Few emails and Andrew and the team had a set of tyres set out to me. All sorted out for future bike packing adventures.

Resposta da 99 Bikes UK
Very helpful and competent staff
Very helpful and competent staff. Twice now they have sorted out my di2 gear issues, on two bikes, very quickly and at short notice. Highly recommended.

Resposta da 99 Bikes UK
Really positive experience
Really positive experience - shop staff were knowledgable, price was good with delivery on time.

Resposta da 99 Bikes UK
Knowledgeable and friendly staff
Knowledgeable and friendly staff. Truly part of the cycling community.

Resposta da 99 Bikes UK
Recently purchased a bike from 99 at…
Recently purchased a bike from 99 at Winchester , all the guys that work there are great and are all very friendly , informative and knowledgeable. Happy to help and give advice regardless of making a purchase from them or not. My partner also purchased a bike not from 99 due to limited sale stock but they helped us to find the bike we wanted in stock else where , Needless to say we are more then happy with their customer service .

Resposta da 99 Bikes UK

Resposta da 99 Bikes UK
The 2 bike chains were supplied without…
The 2 bike chains were supplied without the required link to join the ends.This meant that I had to phone up and then travel to the shop to collect them.
The staff were polite and friendly,but this was not a great first experience with regards to an efficient way of purchasing.

Resposta da 99 Bikes UK
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