Abakan online customer service is appalling. You cannot speak to them by phone or online chat when things go wrong and if you email them you get little, if any, response. I tried to order some fabric... Ver mais
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Leia as opiniões dos outros
Excellent Aran Yarn at good price - I was a bit disappointed at the shade of the Victorian Rose - it is a bit drab, but I suppose that's what you get for buying online.Quick Delivery
A empresa respondeu
Attended the Copy your clothes pattern class yesterday at Abakan Mostyn with Corrie Robinson. This class was sold out with 10 people of various skill levels attending. I didn’t have any pre conce... Ver mais
A empresa respondeu
This was my second order from this company. First time no issues. This time sadly Royal Mail let the process down. Unbelievably I received a RM envelope (apologising about the state of the contents)... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Here at Abakhan, we pride ourselves on offering value for money throughout the vast range of Fabrics, Yarns, Crafts, Sewing Accessories and Haberdashery we have on offer. We are committed to sourcing the best products at the best prices for our customers and frequently have stock lots, clearance parcels and special offers available. Started by the Abakhan family in the late forties as a rug weaving business, the first retail outlet opened in Mostyn, North Wales over thirty years ago. As well as a major retail outlet, this site also occupies the head office and distribution operations of Michael Abakhan Ltd and is also a site of considerable local historic interest. The company has taken great care to preserve the old works buildings resulting in the presentation of an award by the Prince of Wales for the sympathetic restoration of the buildings. Still headed by family members, Abakhan has now been trading for almost 60 years, with 9 stores across the North West (North Wales, Manchester, Liverpool, Birkenhead, Bolton, Chester, Hanley, Preston & Shrewsbury). We also have an online store www.abakhan.co.uk
Informações de contacto
Abakhan Fabrics, Coast Road, Mostyn, CH8 9DX, Flintshire, Reino Unido
- 01745 562100
- help@abakhan.zendesk.com
- www.abakhan.co.uk
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Respondeu a 92% das suas opiniões negativas
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Lovely aran yarn,with wool.knits up…
Lovely aran yarn,with wool.knits up perfect very pleased thank you.

Resposta da Abakhan Fabrics, Hobby & Home
Wool arrived quickly
Wool arrived quickly, quality same as when purchased in the shop. No issues at all.

Resposta da Abakhan Fabrics, Hobby & Home
Good choice, reasonable prices.
Good choice of yarn at reasonable prices. Fast delivery. All good!

Resposta da Abakhan Fabrics, Hobby & Home
Delivery was very good
Delivery was very good. Material itself had a small sparkle in it which had not shown on line. Neverless the material was of good quality and although i have not use it yet I am looking forward to using it. Well done Abakhan.

Resposta da Abakhan Fabrics, Hobby & Home
Excellent value for the blanket kit and…
Excellent value for the blanket kit and separate wool order I've had. Nice quality wool. Easy to order and pay for. Prompt and very cheap delivery.

Resposta da Abakhan Fabrics, Hobby & Home
Order arrived promptly and packaged…
Order arrived promptly and packaged well.

Resposta da Abakhan Fabrics, Hobby & Home
Easy to order and fast delivery and a…
Easy to order and fast delivery and a lot of choice I will definitely be ordering from here again

Resposta da Abakhan Fabrics, Hobby & Home
Excellent service and product
Excellent service and product. Very impressed.

Resposta da Abakhan Fabrics, Hobby & Home
A committed Abakan customer now …
After never being quite sure about buying fabric i can’t see/ feel I have to say I’m a bit of a convert to Abakhans wonderful service. I have found all prices really competitive, fabric arrives appropriately packed and in a timely manner. I have never been disappointed. Long may it continue!

Resposta da Abakhan Fabrics, Hobby & Home
Every physical shop I have gone to is…
Every physical shop I have gone to is fine and wonderful, but I was left no choice but to order online recently. That seemed fine, as I have ordered from them previously.
However, something has happened with the quality of services at the online warehouse and I am disgusted. Paid extra for next day delivery. Had to email for first next-day order. It seemed no one had thought to pack it until reading it based on the response, but it thankfully still arrived on time.
Had to send a nagging email to actually find out where my second order was, on the day it was meant to arrive - it hadn't been despatched until someone actually took the time to read the email and has only just despatched it this morning.
This morning. It won't arrive until Friday. For some reason, it's at Heathrow.
The person on the other end phrased it as if it had been despatched much earlier in the day, but the timestamp of the email confirming shipment that arrived right after their response disproves this.
It should have been here yesterday, and now my sales will suffer at an important time. I have not been offered any refunds for the now redundant extra postage charge, despite website promises. It is unsincere and foul.

Resposta da Abakhan Fabrics, Hobby & Home
Both shop and online great experience…
Both shop and online great experience and friendly customer service

Resposta da Abakhan Fabrics, Hobby & Home
Excellent value for money
Excellent value for money. Very good quality fabric.

Resposta da Abakhan Fabrics, Hobby & Home
Emu treasure wool
I bought Emu treasure wool. Very good quality would recommend.

Resposta da Abakhan Fabrics, Hobby & Home
Great pack
Made some
Lovely Christmas decorations with the tinsel wool pack and pattern . Very happy .

Resposta da Abakhan Fabrics, Hobby & Home
Excellent delivery quick too

Resposta da Abakhan Fabrics, Hobby & Home
Affordable quality fabrics.
I make a lot of my clothes using fabrics from Abakhan. The fabric is usually super high quality. I often don't have to finish the seams (with the jersey), I can wash in the machine and don't need to iron. I am not a professional and know very little about sewing and fabric but I can use a machine so I really enjoy experimenting with the different fabrics I buy from the remnants dept and in the sales. I have learned what works for me and I get complements about my clothes, sometimes after years of wearing them.

Resposta da Abakhan Fabrics, Hobby & Home
Never got my order
Never got my order. Had to contact them to ask why. Was then told they could not fill the order. Why did they not contact me or say at the start they they could not fill the order. Refunded no problem. Contacted them to ask why they didn't let me know- still waiting for a reply.

Resposta da Abakhan Fabrics, Hobby & Home
Cold and confusing customer service, late delivery
I placed an order that qualified for free delivery, but I chose to pay for next day delivery to get my items quicker. After several days, I received an email from Paypal informing me that my account had been credited for a partial delivery refund and a refund for some fabric. No parcel had yet arrived. A few days later I received an email from Abakhan with a delivery tracking number, which did not work, so I contacted customer services. Eventually my parcel did arrive, but at no point did Abakhan apologise, and the level of uncertainty for so many days made me feel like I might have made a purchase from a scam website. It was very odd. A heads up that my parcel was late would have very much been appreciated. My delivery charge was fully refunded, since my order had qualified for free delivery, but I had to ask for that to happen. It was weird.

Resposta da Abakhan Fabrics, Hobby & Home
Prompt replacement of a damaged item
A haberdashery item arrived slightly damaged. I emailed Abakhan and they immediately replaced the item with no fuss. Excellent service as always.

Resposta da Abakhan Fabrics, Hobby & Home
Happy Days
My order arrived well within the time. Good quality fabric for an even better price. Lovely bright colours. I am more than happy with my order and will certainly be using this seller again in the future.

Resposta da Abakhan Fabrics, Hobby & Home
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