I called Monday morning before they opened and was in a panic because my washer wouldn't even power on and I had loads and loads to do before the holiday. I didn't even leave a message but just after... Ver mais
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Leia as opiniões dos outros
Accredited Appliance was on-time (early even) and called me to communicate they were en-route. Drew was professional and communicative. Answered all my questions AND left my freezer more tidy and org... Ver mais
Glenn came to our house as scheduled. Knew immediately what the problem was with our Kitchen Aid refrigerator water dispenser. After 30 minutes he had trouble shot all possible repairs and was able... Ver mais
A empresa respondeu
Ed checked with his office as my dishwasher started to work after his first visit. He said that the board would breakdown again! i hope he was correct. I decided to go with a new board and starter... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Repairing Appliances & Servicing Phoenix & the entire valley of the sun since 1986. At Accredited Appliance of Arizona, we provide the answers to all of your appliance repair concerns. We are Family Owned & Operated. A+ Rating with BBB since 12/1/86. Our success is fueled by our belief in providing the best appliance repair service possible - where integrity is always a given, and every open door is a new opportunity to go above and beyond expectations. Our Mission is to ensure the longevity of our company through repeat and referral business achieved from providing 100% customer satisfaction in all areas including timeliness, attention to detail, and service-minded attitudes. We Always Aim to maintain the highest levels of professionalism, honesty, and fairness in all of our relationships. Since 1986 we have been offering the same old school customer service. Our goal is to make 1st time customers - lifelong customers.
Informações de contacto
7600 East Redfield Road Suite C180, 85260, Scottsdale, Estados Unidos da América
- 6022731888
- booking@accreditedappliance.com
- www.accreditedappliance.com
4,7
Excelente
29 opiniões
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Eddie, an EXCELLENT repair technician.
We have an LG washer that was just 2 years old and wouldn't turn on. My wife's try with LG support was useless, they said to look up on YouTube.
We called Accredited Appliance and they sent Eddie out to repair. It is obvious LG provides little to no support but Eddie was able to figure the issue out himself. The washer is working now and we hope it keeps working without further fault for several years. Also, Eddie gave a suggestion that may provide extended life of the washer.
THANK YOU, EDDIE!
27 de junho de 2022
Opinião espontânea
Resposta da Accredited Appliance of Arizona, LLC
Tom,
Thank you for such an outstanding review of our technician Eddie. We appreciate the positive feedback and look forward to serving you again in the future.
Michael Neely, CEO
Accredited Appliance of Arizona
Ed checked with his office as my…
Ed checked with his office as my dishwasher started to work after his first visit. He said that the board would breakdown again!
i hope he was correct. I decided to go with a new board and starter switch which cost me $488.
Ed was pleasant
26 de abril de 2022
Opinião espontânea
Resposta da Accredited Appliance of Arizona, LLC
Hi Margaret,
Thank you for your 5-star review of our appliance repair service with our technician, Edward. We appreciate your business, support, and feedback. Give us a call anytime you need appliance repair service in Scottsdale, AZ.
From Our Family To Yours,
The Accredited Appliance of Arizona Team
Prompt and polite
Glenn C was able to come out the same day I called. He was very police and was nice. He did everything he could, but unfortunately the refrigerator was just too old to resuscitate.
26 de janeiro de 2022
Opinião espontânea
Resposta da Accredited Appliance of Arizona, LLC
Hi Barbara,
Thank you for your 5-star review of our appliance repair service with our technician, Glenn. We appreciate your business, support, and feedback. Give us a call anytime that you need appliance repair service in Tempe, AZ.
From Our Family To Yours,
The Accredited Appliance of Arizona Team
Second time I have called this firm
Second time I have called this firm. They respond promptly and after some information exchange over the phone dispatch a tech very quickly. I’ve had two different techs, both knowledgeable and professional. Charges are reasonable. This firm is top notch!
7 de janeiro de 2022
Opinião espontânea
Resposta da Accredited Appliance of Arizona, LLC
Hi Ed,
Thank you for your 5-star review of our appliance repair service with our technician, Edward. We appreciate your business, support, and feedback. Give us a call anytime that you need appliance repair service in
Scottsdale, AZ.
rom Our Family To Yours,
The Accredited Appliance of Arizona Team
Bad Kitchen Aid Water Dispenser
Glenn came to our house as scheduled. Knew immediately what the problem was with our Kitchen Aid refrigerator water dispenser. After 30 minutes he had trouble shot all possible repairs and was able to solve the problem and stopped the steady dripping that had been out of control. Excellent service call, thanks again Glenn.
28 de dezembro de 2021
Opinião espontânea
Resposta da Accredited Appliance of Arizona, LLC
Hi Stan,
Thank you for your 5-star review of our appliance repair service with our technician, Glenn. We appreciate your business, support, and feedback. Give us a call anytime that you need appliance repair service in AZ.
From Our Family To Yours,
The Accredited Appliance of Arizona Team
Knowledge new exactly why the…
Knowledge new exactly why the dishwasher wasn't draining got right to it fix it not even 5 min
2 de novembro de 2021
Opinião espontânea
Resposta da Accredited Appliance of Arizona, LLC
Hi Aelemo,
Thank you for your 5-star review of our appliance repair service with our technician, Drew. We appreciate your business, support, and feedback. Give us a call anytime that you need appliance repair service in Scottsdale, AZ.
From Our Family To Yours,
The Accredited Appliance of Arizona Team
Excellent service
This is the 2nd time we have had Glenn here to fix an appliance. He is knowledgeable, communicative, and friendly. I highly recommend Accredited Appliance. We will call again for any future repair needs.
28 de setembro de 2021
Opinião espontânea
Resposta da Accredited Appliance of Arizona, LLC
Thank you for your 5-star review of our appliance repair service with our technician, Glenn. We appreciate your business, support, and feedback. Give us a call anytime that you need appliance repair service.
From Our Family To Yours,
The Accredited Appliance of Arizona Team
Rude
Rebecca answered the phone. I asked for a quote. She insisted that a technician had to come out to do an inspection. I understand that they want to make money, but when I told her that I needed a quote and could give her the model of the fridge and the part number, she still insisted that a tech would have to come out to look at it to make sure that was the part number. Sorry, but I am not paying $79.95 to have someone check that I can read. I wanted a quote to see if I will use them. When I asked her to check the part number and give a quote, she flat out refused. So, I asked for a supervisor. She then promptly hung up the phone. I tried to call back, but it went to voicemail. The most unprofessional experience with a repair service ever. The only reason I even called, is because I don't have an evac machine for the Freon. I could do this myself.
Update to manager reply: We asked for a supervisor, and the phone went dead. Highly suspect. Providing me with a olace to find the part does not give me an estimate as to your charge. I asked for a quote for replacement of the compressor. I have the part number. Not difficult. Your company just wants to make a quick $80 because most people dont want to spend the money on the repair. I know how much it could cost. As far as how I and my wife talked to your CSR, asking for a quote, and trying to give a part number only to be interrupted and told a service tech would have to determine the part number is insulting, so asking for a supervisor is normal. Then to hang up, or as you say disconnected, is just bad business. Yes, when the line picks up and says to leave a message, that is voicemail, not an automated answering service. And truly, telling me that my wife is rude, you have a lot to learn about talking to customers. You are right, best we do not do business, and I am sure to let everyone I know about my experience.
9 de dezembro de 2020
Opinião espontânea
Resposta da Accredited Appliance of Arizona, LLC
Hi David,
I am the manager here at the company. I just spoke with you on the phone. I listened to the recorded call and spoke with the CSR, I am aware of the situation. I would happy to share the recordings of the calls with you as well.
There are a few things that I addressed with you on the phone today:
The CSR did not hang up the phone on you, the phone was disconnected. We are not sure why this happened. I did promptly call you back to discuss the situation and to clarify any misunderstandings. You called back and thought it was the voicemail and hung up on us, even though it was during our automated call recording message.
Our CSR is accurate in stating that we don't do quotes over the phone. The reason that we don't do that is that the technician has to physically diagnose the unit in person with his testing equipment, there is no way for us to do this over the phone.
You wanted part availability based on the part numbers that you thought were needed on the unit. I offered the local parts vendor's information to you so that you could access this information. You refused to take the information.
When a customer claims to know exactly what is going on with a unit, it is our company policy to confirm the diagnosis by having our technician physically diagnose the unit so that way we are not ordering parts or confirming a repair that may or may not be needed. We are not denying or discounting your intelligence by wanting to confirm the issue of the unit by diagnosing it with our own technician.
Repairing the unit is always our goal! No need to worry about a service call fee if repairing the unit is your goal as well, seeing as the service call fee is waived with every repair.
The way that you and your wife spoke to our CSR and me was unacceptable. At the end of our phone call, I stated that it is in our best interest to split ways and not do business together. You agreed.
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