Acne Studios Opiniões 128

Dårligt og uprofessionel online bestilling.
Havde i fødselsdagsgave fået et par bukser bestilt på Acne hjemmeside, dog var det i den forkerte størrelse. Jeg sender derfor bukserne til ombytning og skriver korrekte størrelse ind. Idag har jeg så modtaget min “nye” pakke, problemet er bare at de sender præcis de samme bukser til mig igen, da jeg ringer til deres kundeservice får jeg forklaret at jeg blot må prøve at sende dem retur igen. Helt ærligt, når vedkommende pakker min nye bestilling må de da kunne sige sig selv at jeg ikke skal have en vare identisk med den jeg sendte retur? Jeg sidder ikke og sender pakker retur for underholdningens skyld 😡

Jeg købte en trøje på deres hjemmeside fredag den 3. januar klokken 01:36. Onsdag den 8. januar næste uge, er den stadig ikke blev sendt, og vælger derfor at skrive til dem - intet svar. Nu er det så torsdag, og jeg valgte så igen at skrive til dem for at høre om, hvad der sker. De skriver de så er der sket en fejl, og at den ikke er på lager, også selvom der stod den var på lager da jeg købte den.

Det tog dem altså næsten 7 dage om at fortælle mig, at jeg har ventet forgæves, og at min ordre er blevet slettet. Det er bare for dårligt! Handler aldrig her mere. Kan ikke anbefales!

Dårlig oplevelse. Købte en vare online, der stod den var på lager, men der var åbenbart sket en fejl i deres lagersystem....ikke tilfredsstillende.

Do not order directly from their website. They are insanely unprofessional and don't even know what they are doing. I ordered a $2500 shearling jacket and ended up getting some fxxxing shixxy hood instead. I've called them for a refund, but they refused saying the jacket i ordered has been delivered to my place which HAS NOT.
These people are just insanely ignorant.
DO NOT BUY FROM THEIR WEBSITE, buy from Ssense or Farfetch if you like their products. The people who works at their website seems likely to be some low life scammers.

I personally love this brand and they are popular right now. One day, I decided to order from their Acne studios website directly (why the heck not? since they include duty fee in their original price.) I ordered a whopping $2000 men's leather jacket, and you probably have guessed already from the title, they sent me a completely different item. They sent me some $500 women's blazer. First, I thought this was a simple human mistake that anybody can make so I contacted them for a quick refund. However, the customer service insisted that the item should be at my place somewhere and almost blamed me for having a different item. Look at this joke. This is literally what this customer lady wrote in her email (((((..... the parcel could not have been shipped with the item you state was received, we're confident that the discrepancy could not have taken place before arrival, and can be resolved within your household.")))). Are you kidding me? I am out $2200 just like that. Well, I am going to press everything I can to get my money back. I will write a follow-up after all this for others. Stay tuned and at least avoid this website (if not this brand).

I have amazing sunglasses from acne. I broke one of the nose pads, contacted their customer service and in 5 days I received replacement! Thanks!

I have always liked acne and in winter bought the fjällräven collaboration (kånken and blue expedition jacket) very cool and I have received many compliments from friends

I still love this brand, it has however become very high fashion. My beanie with smile logo and scarf are however my go to and fave winter pieces!

I ordered a $510 pair of sandal from the web-store in size 38.
The web-store send me size 40 as a mistake, but did absolutely nothing to solve the issue. The initial respons from Acne Studios was that I should just buy the shoes again and return the faulty pair - as if it was my own mistake. At that point there was one pair of the correct size left, but that pair was sold out when I tried to buy them because no one from Acne Studios came back to me in time. Now I just send the faulty size back and will not return.
Such amateurs and such a lack of good service for an expensive product. One customer down.

Køb ALDRIG Acne Studios kvaliteten er ikke pengene værd!! Min mand købte støvler til mig i julegave. Han betalte dem kontant da jeg ikke skulle se det på vores konto. Støvlerne gik i stykker efter jeg havde haft dem på ganske få gange. Hælen brækkede simpelthen midt over, hvilket jeg aldrig har prøvet før ( jeg er en lille str 34/36 så det er ikke vægten som tynger). Han havde smidt kvitteringen væk men jeg skrev alligevel til Acne studios og sendte billeder med så de kunne se, at de kun var brugt få gange. De afviste med begrundelsen at kvittering for købet skulle forevises. Jeg tog derefter til skomageren som ville sætte en ny hæl på. Dagen efter ringer skomageren om jeg ville komme forbi. Han har aldrig oplevet sådan noget sjusk med et par sko/støvler. Der var sat en skrue ned i Hælen inde fra støvlen hvorfor den er brækket,- men kun på den ene støvle!!
Jeg tog nye billeder og sendte til Acne Studios så de kunne se hvorfor Hælen var brækket og tænkte at de måske ville have et andet syn på sagen da det må være i deres interesse at kvaliteten er i top på deres forholdsvis dyre varer,-men nej,- de var pisse ligeglade men om deres støvler til godt 3.500 kr kun holder 2 mdr pga sjusk fra deres fabrik så de afviste fortsat og ville ikke engang sende bare en ny hæl så skomageren kunne sætte den på.
Man siger at pris og kvalitet hænger sammen,- sådan er det bare IKKE med ACNE STUDIOS 😡!!!!!!!

Købte en hoodie og en t-shirt fra Acne Studios, og er meget glad for den. Det er helt klart to af de bedste trøjer jeg har, kvaliteten og pasformen er helt i top. Kan kun anbefale dette mærke.

Genial kundeservice. Leveringstiden fungere også godt.

I bought a $690 pair of suede boots from acne studios. 18 months later the back has a rip on the seam. I wear these boots maybe twice a week and it’s nothing crazy. I emailed and sent pictures and they told me they couldn’t do anything about it. I’m very upset that $690 and not even two years later these boots are falling apart. Never buying from this brand again

Always a good experience visiting the Acne Studios shops in London. Their website is very good too if you want to get an specific size for an item they don't have in stock in one of the shops. I spoke with Eva last time I visited the Chelsea shop and she was very helpful. They have good sales too !

I bought a sweater and pair of shoes, the sales team was a wonderful delight, fantastic customer service.

God service, hurtig levering og lækre produkter. Jeg kan klart anbefale acnes hjemmeside

Bra! Jag är nöjd med mina skor! Dock lite dyrt

Jeg fik min pakke og det er jeg glad for.