Dropped my Kia shortage of for mot they was all friendly and had a lift of a man who was going to fetch another car. They phoned me on the afternoon everything was fine and washed my car as well. The... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoCannock Rd, Chase Terrace, WS7 1JS Burntwood, Staffordshire, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Recent annual service & MOT on 10 yr old Fiesta (50K miles) resulted in replacing rear suspension bushes and coil springs. Due to cars age the cam belt replacement was advised by Ford. Acorn had diffi... Ver mais
A empresa respondeu
Great showroom very clean and tidy nice facilities and drinks. Dealt with salesman Callum who knew his stuff around my new used car and very helpful to my requirements. Car prepped like brand new... Ver mais
A empresa respondeu
Excellent service department. First appointment was a pick up from home and delivered back, pick up driver great. Then we had to return for a small warranty job where they ordered part . The whole tea... Ver mais
A empresa respondeu
Informações sobre a empresa
- Concessionário Kia
- também em
- Concessionário auto
- Concessionário de carros usados
- Concessionário de veículos motorizados
- Serviço de leasing de carros
Escrito pela empresa
Here at Acorn Business Centre we can take care of your every need. Whatever you're after, get in touch with our business team today. Leasing your car with us: We supply and lease all makes and models of vehicles available in the UK market including prestige marques such as Audi, BMW, Jaguar, Land Rover, Lexus, & Mercedes. So if you have a particular model in mind - please talk to us! We pride ourselves on delivering high-quality customer service coupled with a friendly can-do approach to any challenge we receive from our customers."
Informações de contacto
Cannock Rd, Chase Terrace, WS7 1JS, Burntwood, Staffordshire, Reino Unido
- 01543673222
4,6
Excelente
263 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Lovely Experience Thanks To Kaiya-Marie
My hubby found a Kia Sportage he liked so contacted the Burntwood branch. As we live over an hour's drive away Mitch kindly sent a video with commentary of the vehicle, hubby liked the car so Mitch sorted out the offer price for the part exchange & arranged an appointment for us to visit.
When we arrived Mitch was busy so we sat with a lovely young lady called
Kaiya-Marie so as he was detained she offered to help us.
We were shown around the vehicle given lots of information & she looked around hubby's part ex. When we went back inside we were asked if we'd like a drink whilst she checked if Mitch was free.
Unfortunately Mitch wasn't free but we were happy to proceed with Kaiya-Marie.
The process was explained and made so easy by her...she spoke to the manager & arranged a higher part ex price, gap cover was arranged, KIA service plan, clean & valet and even petrol added. Hubby went back the weekend to collect the car & Kaiya-Marie was ready to meet him, she dealt with the V5 & road tax so that hubby was ready to go.
Kaiya-Marie offered one of the best customer service experiences we have encountered. She is knowledgeable, professional & polite no oversell or pushiness she made us feel welcomed.
Thank you Kaiya-Marie for your help & hubby absolutely loves the car.
29 de novembro de 2025
Opinião espontânea
Resposta da Acorn Motor Group - Acorn Business Centre
Hello Donna, thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found Mitch and Kaiya welcoming and professional during your visit to Acorn . Your positive feedback is greatly appreciated and motivates us to continue providing excellent service to all our customers. We truly appreciate your business. Feel free to reach out to us if there is anything additional we can do for you. We look forward to serving you in the future. Take care and enjoy your new car. Happy Driving. Have a fantastic day.
Great service as usual would throughly…
Great service as usual would throughly recommend. Special thanks to Josh & Chloe.
28 de novembro de 2025
Opinião espontânea
Resposta da Acorn Motor Group - Acorn Business Centre
Hi there, thank you for taking the time to leave us this feedback. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Take care and have a great day.
Efficient friendly staff
Efficient friendly staff, could not fault my expierience.
6 de setembro de 2025
Resposta da Acorn Motor Group - Acorn Business Centre
Hello Barry, thank you for taking the time to leave us this feedback. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Take care and have a great day.
Best wishes
Acorn Kia Burntwood
Happy with the empathetic understanding
I have been contacted by Matthew the general manager to explain the work that has been carried out and will meet up with him now to verify all the work with him due to my clutch and gear fault
I am very happy I have been contacted to arrange this just to go over it all in detail
Feel happy with this that he understands the bit of bad luck I had with the clutch going
28 de agosto de 2025
Opinião espontânea
Resposta da Acorn Motor Group - Acorn Business Centre
Hello Victoria,
Thank you for taking the time to share your feedback again. We are very sorry to hear of your concerns. Your complaint has been logged with our Customer Care team, and both this and your comments are with the management team at our Burntwood site.
We take all customer feedback very seriously and are committed to ensuring you receive a full and fair response, which we have provided to each of your reviews.
Best wishes,
Acorn Customer Care Team
Poor to date
Poor to date. Can’t get a response to emails about a car I’ve ordered. Only asked a simple question around delivery timescales.
May review again once my car has arrived.
Update: Followed guidance in the dealer response below but yet to hear anything.
10 de julho de 2025
Opinião espontânea
Resposta da Acorn Motor Group - Acorn Business Centre
Hi there, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly on 01543 673222 or alternatively e mail customercare@acorn-group.co.uk when you have a chance. Thank you, and we look forward to hearing from you.
Horrible
Horrible, do not buy from this dealer.
In relpy to acorn,
I ready placed dispute to Motoring Ombudsman.
Obviously you can't addres my concerns.
ONCE AGAIN DO NOT BUY ANY VEHICLE FROM THIS PEOPLES!!!
9 de julho de 2025
Resposta da Acorn Motor Group - Acorn Business Centre
Hello there, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at 01270 507490 when you have a chance. Alternatively e mail customercare@acorn-group.co.uk Thank you, and we look forward to hearing from you.
I was dealt with extremely quickly and…
I was dealt with extremely quickly and professionally. I received a video about the car which was in for a service. The additional work required was explained to me. The car was ready washed and cleaned long before I needed it. I received telephone calls without having to chase for updates.
14 de maio de 2025
Resposta da Acorn Motor Group - Acorn Business Centre
Hello Angela, thank you for taking the time to leave us this feedback. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Take care and have a great day.
Best wishes
Acorn Kia Crewe
Everyone was friendly and helpful
Everyone was friendly and helpful. Kept in communication during the process and received a nice video of my car being checked.
9 de abril de 2025
Resposta da Acorn Motor Group - Acorn Business Centre
Hello Kieran, Thank you for taking the time to leave us this feedback. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Take care and have a great day.
Best wishes
Acorn Kia Crewe
Used KIA Acorn Burntwood
Great showroom very clean and tidy nice facilities and drinks.
Dealt with salesman Callum who knew his stuff around my new used car and very helpful to my requirements.
Car prepped like brand new for a used car just like you expect (not like other franchises under the KIA banner )
5 star local dealer, thankyou.
6 de março de 2025
Opinião espontânea
Resposta da Acorn Motor Group - Acorn Business Centre
Hello Dean, thank you for taking the time to leave a review for us at Acorn Kia Burntwood. We're happy we could meet your expectations. Thanks for your praise and kind comments about our team. reviews like this give us motivation and help us ensure we provide high-quality care. Please don't hesitate to reach out if there's anything additional we can do for you. We do hope we can be of assistance in the future. Take care and have a great day.
Best wishes
Acorn Kia Burntwood
Fleet department
Update
Further to my review below, they reply asking me to contact them to restore my faith in them, I contact them only to be told the case is closed so that was a waste of my time contacting them again.
Had a vehicle delivered by the fleet department in May last year, the bonnet was damaged on delivery, I have been in communication with them ever since, my car went in to be repaired, came back very very bad, it took 6 months to get them to have another look at it, finally went in a couple of weeks ago, Ashton the fleet manager called me to say that they are not prepared to put right the work that they did wrong the first time, he even agreed that you could see the ripple in the paintwork but says it isn't bad enough to put right, so I am stuck with a £55,000 brand new car that has a ripple in the paintwork which i think is totally unacceptable, Ashton also failed to return many many emails and phone calls, I am totally disgusted with the level of customer service I received from this company, my advice would be to avoid at all costs.
10 de fevereiro de 2025
Opinião espontânea
Resposta da Acorn Motor Group - Acorn Business Centre
Hello Jason , Thank you for your feedback, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We strive for 100% satisfaction, and we regret to find out that this was not the case. We appreciate you bringing this experience to our attention. When you have an opportunity, please reach out to us at customercare@acorn-group.co.uk so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon. Kind Regards
The people listened to wat was to be…
The people listened to wat was to be done and carried out the work to a top standered
14 de fevereiro de 2025
Resposta da Acorn Motor Group - Acorn Business Centre
Thank you for taking the time to leave us this feedback. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Have a great day.
Best wishes
Acorn Kia Crewe
Poor Experience
I leased a KIA EV6 from them but by far the whole delivery and aftercare treatment has been the worst experience ever. I was given information on how and when the car would be delayed. I was just given a date. I had to call on the day to ask. I was not advised to arrange insurance prior to delivery. The other car dealers I have dealt with have been upfront about this. When I called back about this, one of the team advised me that I should arrange it on the day. 'It is easy, I have done it several times'. As done last minutes cost were way above the quotes I had got earlier when I was researching getting the car. Over £1000 pounds more.
I was reassured the car would have the relevant updates especially the ICCU recall. However on delivery, car was showing updates requires for the system. Soon after delivery, I received an ICCU recall letter. This involves taking the car in for the whole day on a work day. I would have to take time off work to do that. As a clinician, I need a vehicle to get to work and to carry out home visits. This is further cost that I will to incur as this will be unpaid leave. I will be arranging this
The manager contacted me back following my complaint. He stated he would investigate the issue and I could contact him back if any issues. I have written two more emails and also call four times but no response. The reception team have offered various reasons: he was away with KIA UK, Christmas holidays, was in a meeting, was with a customer. Each time I was advised by them that they would relay the message that I called but still no contact.
Unfortunately, I will be taking this forward to KIA UK and/or the Ombudsman regarding their practices and experiences as they do not want to reply to me. Very professional in my opinion.
11 de novembro de 2024
Opinião espontânea
Resposta da Acorn Motor Group - Acorn Business Centre
Thank you for taking the time to leave us this feedback. it is disappointing for us to hear that your experience was anything less than great. we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at customercare@acorn-group.co.uk , so we can address this situation directly. Thank you and we look forward to hearing from you.
I took my car for it’s first service
I took my car for it’s first service , it would take about one and a half hours so I decided to wait , there was a area with coffee machine and nice seating area ,
The car was ready in the time stated ,it had even a wash which I wasn’t expecting , very good service , when I got home I received a short video which was the health check of the car , not something I had before ,
22 de janeiro de 2025
Resposta da Acorn Motor Group - Acorn Business Centre
Hello Nora, Thank you for taking the time to leave us this feedback. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Have a great day.
Best wishes
Acorn Group Crewe
I recommend Kia for Motability customers!
Visited with my parents to arrange their motability car, our sales consultant today was Toby Mason.
We were given plenty of time to select the right car to suit the needs of my parents, and were talked through all the options available.
Toby even liaised with Des Gosling to find the best adaptation options for the three cars my parents were considering and made the arrangements for the installation.
My parents decided on a new car and all the new features inc Hybrid automatic were fully explained and we were assured that all the operating systems would be demonstrated before they drive away in it.
Toby provided excellent customer support and took the time and care to listen to any questions and concerns we had.
8 de janeiro de 2025
Opinião espontânea
Resposta da Acorn Motor Group - Acorn Business Centre
Hello, thank you for taking the time to leave a review for us at Acorn Kia Burntwood. We're happy we could meet your expectations! reviews like this give us motivation and help us ensure we provide high-quality care. thanks for your praise and kind comments about our team. If you have any further questions, please give us a call. We're always happy to help. We're looking forward to your next visit with us. Take care and have a wonderful day.
Best wishes
Acorn Kia Burntwood
After sales
Having recently purchased a lovely Kia Stonic from Kia Acorn Burntwood, I popped in to ask about a paint stick in the event I got a little chip on my car.
I was given sound advice about it and the ordering was super easy with the friendly after sales lady. I received a call from them when it was available. The parts team were amazing on collection too! I had a laugh with the chaps, and for me, that goes a long way when people are friendly and not afraid to have a giggle.
Another good experience!
16 de setembro de 2024
Opinião espontânea
Resposta da Acorn Motor Group - Acorn Business Centre
Hello Tracy, thank you for taking the time to leave a review for us at Acorn Kia Burntwood. Our team works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Have a great day.
Best wishes
Acorn Kia Burntwood
Resposta da Acorn Motor Group - Acorn Business Centre
Hello Steve, we appreciate you taking the time to leave us this feedback. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Have a great day.
Best wishes
Acorn Business Centre.
Very helpful and explained everything .
31 de agosto de 2024
Resposta da Acorn Motor Group - Acorn Business Centre
Hello Brett, we appreciate you taking the time to leave us this feedback. we are so pleased you enjoyed your visit to Acorn Kia Warrington! thanks for your praise and kind comments about our team. we strive for 100% satisfaction, and it is great to see you had such a positive experience. Please don't hesitate to reach out if there's anything additional we can do for you. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care and have a great day.
Best wishes
Acorn Kia Warrington
Stress free purchase …
Can’t fault the service and the process of buying a new car from Acorn MG. Straight forward and no problems.
6 de agosto de 2024
Resposta da Acorn Motor Group - Acorn Business Centre
Hello Tim, we are so pleased you enjoyed your visit to Acorn MG Crewe! we strive for 100% satisfaction, and it is great to see you had such a positive experience. Please don't hesitate to reach out if there's anything additional we can do for you. We're looking forward to your next visit with us! Have a great day.
Best wishes
Acorn MG Crewe
Had a great and seamless experience…
Had a great and seamless experience with Acorn and will buy all my future cars through this dealer. Chis was extremely responsive and trustworthy.
19 de junho de 2024
Resposta da Acorn Motor Group - Acorn Business Centre
Hello Mark, thank you for taking the time to leave a review for us at Acorn Kia Macclesfield, We're happy we could meet your expectations! thanks for your praise and kind comments about our team. we strive for 100% satisfaction, and it is great to see you had such a positive experience. If you have any further questions, please don't hesitate to reach out! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care and have a great day.
Best wishes
Acorn Kia Macclesfield
Excellent customer service
Quickly booked it via excellent customer service desk. Great communication. Happy with the service I received
30 de junho de 2024
Resposta da Acorn Motor Group - Acorn Business Centre
Hello, Thank you for taking the time to leave us such a positive review! Our team at the reception desk works hard to provide exceptional service to all of our customers, We truly appreciate your recognition and are glad you had a great experience. Thank you for choosing us. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Have a great day.
Best wishes,
Acorn Kia Burntwood.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.