Really hope this stops others purchasing from this company.Made an order totaling 20 disposable devices full payment was taken straight away shortly after confirmation of despatch. When the pac... Ver mais
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Leia as opiniões dos outros
FANTASTIC! Was sceptical ordering as never heard of the site before and prices are great! Order arrived in a few days. Packed well too. Highly recommend 👌🏼 I will be ordering all my vape stuff f... Ver mais
A empresa respondeu
I have been dealing with this company for quite some time now, and they have always been spot on with my orders. However, this time they went above and beyond. My order was incomplete at first I or... Ver mais
A empresa respondeu
Had a little bit of an issue with one of the Hayati pro ultra vapes when I ordered two, got in touch with a team member called Evan, absolutely spot on and extremely professional even offered to repla... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Alectrofag is an E cig Supplier with an Online Shop selling E Cig Accessories including Starter Kits, Tanks for E Cigs, Ecig Coils and Vaping products including Vape Juice and Liquid.
Informações de contacto
Old Swan 15 St Oswald's Street , L13 5SA , Liverpool, Reino Unido
- +44 151 254 2136
- support@alectrofag.co.uk
- www.alectrofag.co.uk
4,2
Bom
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 9% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Never will I use these again in my…
Never will I use these again in my life, ordered stuff, some things missing, other stuff came
16 de agosto de 2024
Opinião espontânea
Resposta da Alectrofag
Hey Kellie,
Thank you for reaching out to us. We have checked and one of our agents is assisting you with the issue you have had. We'll make sure that you get what you have ordered.
Best regards
Team Alectrofag
I had a problem with the courier not…
I had a problem with the courier not delivering my order, I contacted electrofag’s customer service team via email and arranged a replacement order to be sent out and provided me with updates throughout.
16 de agosto de 2024
Opinião espontânea
Resposta da Alectrofag
Hi Kerry,
Thank you for your 5-star review! We’re glad to hear that our customer service team could assist you promptly with your delivery issue and keep you updated throughout the process.
Your satisfaction is our priority, and we’re happy to know we could make things right for you. If you need any further assistance, don’t hesitate to reach out.
Thanks for choosing Alectrofag!
Best regards,
Team Alectrofag
Great customer service
Customer service is great (thanks Evan). I had some issues with delivery that weren’t Alectrofag’s fault. Both the response given and response time have been great.
I order from here frequently and the dispatch and delivery time is very quick.
7 de agosto de 2024
Resposta da Alectrofag
Hi Cath,
Thank you for your wonderful 5-star review! We’re delighted to hear that you had a great experience with our customer service team and that Evan could assist you effectively.
We truly appreciate your frequent orders and are glad you’re satisfied with our quick dispatch and delivery times. We're always here to help and ensure you have the best experience possible!
Thanks again for your support!
Best regards,
Team Alectrofag
Great customer service
Have made fair few orders. Any issues they were sorted promptly.
Can't fault Evan. My new go to for my vapes 5*
30 de julho de 2024
Opinião espontânea
Resposta da Alectrofag
Dear Carole,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you’ve had such a positive experience with us, and we’re glad to know that Evan was able to help you promptly with any issues.
We appreciate your loyalty and look forward to being your go-to for all your vape needs!
Best regards,
Team Alectrofag
I placed a few orders with Alectrofag…
I placed a few orders with Alectrofag in the past, on the last occasion Royal Mail never delivered my items. After making contact with the customers services at Alectro. They resent the order without any hassle. Highly recommend and will continue to buy my items through Alectrofag! 👍🏻 Top customer services.
5 de agosto de 2024
Opinião espontânea
Resposta da Alectrofag
Hi Lee,
We’re grateful for your kind words. Feedback like yours inspires us to keep working hard to meet our customers' needs.
Warm regards,
Alectrofag Team
Have had a excellent service my vapes…
Have had a excellent service my vapes were all brilliant fast delivery customer service out standing will recommend every time
2 de agosto de 2024
Opinião espontânea
Resposta da Alectrofag
Hi Sarah,
We truly appreciate your kind words. Your feedback is invaluable and encourages us to keep striving for excellence in serving our customers.
Warm wishes,
Alectrofag Team
great customer service with evan
had an issue with a disposable not working but evan who i spoke with dealt with it very well and is sending a replacement out, very good customer service.
30 de julho de 2024
Opinião espontânea
Resposta da Alectrofag
Hi Luke,
Your kind feedback is much appreciated. It’s great to hear from happy customers, and your words inspire us to continue delivering our best.
Warm regards,
Alectrofag Team
Great product
Great product
Despite an issue with one of the products very quick to resolve and send me a replacement. Great customer service and value for money
30 de julho de 2024
Opinião espontânea
Resposta da Alectrofag
Hi there,
Your kind feedback is much appreciated. It’s great to hear from happy customers, and your words inspire us to continue delivering our best.
Warm regards,
Alectrofag Team
The opps don’t care how much you spend but Alectrofag do!
Had an isssue with my order and emailed customer service. Evan responded promptly with a solution. Alectrofag acc care about their customers so big up to Evan and the team. Imma ride out for you man any day
24 de julho de 2024
Opinião espontânea
Resposta da Alectrofag
Hello Hussain,
We're deeply thankful for your thoughtful feedback. Your encouraging words inspire us to keep evolving. We're eagerly looking forward to assisting you again soon.
Best regards,
Team Alectrofag
Brilliant
Royal Mail didn’t deliver my parcel. Alectrofag, responded in a timely manner and sorted the issue within a couple days. Got a replacement order. Good members of staff. Very respectful and kind. Will use again!
23 de julho de 2024
Opinião espontânea
Resposta da Alectrofag
Hi Jonny,
We are grateful for your kind words. Your positive feedback encourages us to keep working hard to meet and exceed our customers' expectations. And we hope to see you order from us again soon.
Best regards,
Alectrofag Team
Great customer service and fast…
Great customer service and fast turnaround
17 de julho de 2024
Opinião espontânea
Resposta da Alectrofag
Hi Vikki,
We greatly appreciate your wonderful feedback! Your encouraging words are incredibly motivating and inspire us to continue delivering exceptional service to our valued customers.
Best regards,
Alectrofag Team
easy site to use
easy site to use. terrific product prange and amazingly low prices. I did need some assistance when ordering and customer services got straight back to me and resolved any issues promptly and professionally. a great experience and highly recommend this site
1 de julho de 2024
Opinião espontânea
Resposta da Alectrofag
Hi Amy,
Thank you for your kind words. We truly appreciate your feedback, as it motivates us to continually strive to satisfy our customers.
Best regards,
Alectrofag Team
Fantastic customer service from Evan!
Had a little bit of an issue with one of the Hayati pro ultra vapes when I ordered two, got in touch with a team member called Evan, absolutely spot on and extremely professional even offered to replace my vape before I could even ask for a replacement and is already on it's way to me. Great value for money and more than happy with the product itself. Will not go anywhere else for my vapes from now on.
1 de julho de 2024
Opinião espontânea
Resposta da Alectrofag
Hi James,
Your kind words mean the world to us! Thank you for your uplifting feedback; it drives us to continually enhance our services and offer unparalleled experiences to our customers.
Best regards,
Nick
Burnt and disappointed!
Bought 3 vapes, 1 was burnt from the first drag, it made me gag so bad it tasted awful!!! The writing on the vape itself doesn’t seem legitimate, I have had these vapes before therefore I’m aware how they should look like and taste like. These are definitely not the same! 2nd vape, the colour of the vape is like bright hot pink, its the blackcurrant menthol vape, it should be a bright purple. Again, I have had this vape in the past , this is NOT the colour. So I didn’t even bother vaping as it seems soooo fake. The 3rd vape I haven’t even bothered opening as I know these are not legitimate. SO disappointed!! Paid £30 to get burnt and fake vapes!
2 de julho de 2024
Opinião espontânea
Resposta da Alectrofag
Hi Thomas,
Thank you for your review. We are sincerely sorry that you've encountered an issue with our devices. Rest assured, one of our agents will contact you shortly to address your concern and offer the best possible solution.
Your satisfaction is important to us, and we will do everything we can to resolve this matter.
Kind regards,
Nick
Royal Mail mess up
Contacted the team through the website when Royal Mail had redirected and my order hadn’t arrived, the team tried to move the order along and then sent a replacement order out free of charge that arrived the next day! Amazing customer service and pleased with the outcome
25 de junho de 2024
Opinião espontânea
Resposta da Alectrofag
Hi Kim,
Thank you so much for your kind words! Your positive feedback is truly inspiring and fuels our commitment to excellence in serving our customers.
Best regards,
Nick
Excellent service early on - with issues on update
Update 1 month on - I’ve now had a chance to use the two eco nano pods I bought at the same time as the juices I’ve reviewed below. Both have had a burnt taste from day 1, and I’m not sure if they are perhaps not genuine, as never had two duds in one pack before. Contacted them but got no reply. Just a heads up if you’re considering buying eco nano pods.
Excellent service. Next day delivery. Had an issue with a product being damaged and their customer service was exceptional. Will definitely be using them again.
25 de junho de 2024
Opinião espontânea
Resposta da Alectrofag
Hi Sandy,
We greatly appreciate your wonderful feedback! Your encouraging words are incredibly motivating and inspire us to continue delivering exceptional service for our valued customers.
Best regards,
Nick
Great service
The team were able to resolve my query with an incorrect order which was my fault and send out the right replacement.
19 de junho de 2024
Opinião espontânea
Resposta da Alectrofag
Hi Sanjay,
Thank you for your kind words! Your feedback is incredibly motivating and inspires us to continue delivering the best for our customers.
Best regards,
Nick
Had an issue with my purchase and…
Had an issue with my purchase and emailed, they were very helpful and friendly, they assisted very quickly to the issue.
Would recommend them.
10 de junho de 2024
Opinião espontânea
Resposta da Alectrofag
Hi Tracy,
Thank you for your kind words. They are a great source of motivation for us and help us continue striving to provide the best possible service to our customers.
Best regards,
Nick
Excellent nothing to much trouble will…
Excellent nothing to much trouble will definitely use them in the future
4 de junho de 2024
Opinião espontânea
Resposta da Alectrofag
Hi Sue,
Thank you for your kind words. We truly appreciate your feedback, as it motivates us to continually strive to satisfy our customers.
Best regards,
Nick
had an issue with my delivery but…
had an issue with my delivery but sorted very quickly would highly recommened this company thanks
6 de junho de 2024
Opinião espontânea
Resposta da Alectrofag
Hi Andy,
We are grateful for your kind words. Your positive feedback encourages us to keep working hard to meet and exceed our customers' expectations. And we hope to see you order from us again soon.
Best regards,
Nic
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