Really hope this stops others purchasing from this company.Made an order totaling 20 disposable devices full payment was taken straight away shortly after confirmation of despatch. When the pac... Ver mais
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Leia as opiniões dos outros
FANTASTIC! Was sceptical ordering as never heard of the site before and prices are great! Order arrived in a few days. Packed well too. Highly recommend 👌🏼 I will be ordering all my vape stuff f... Ver mais
A empresa respondeu
I have been dealing with this company for quite some time now, and they have always been spot on with my orders. However, this time they went above and beyond. My order was incomplete at first I or... Ver mais
A empresa respondeu
Had a little bit of an issue with one of the Hayati pro ultra vapes when I ordered two, got in touch with a team member called Evan, absolutely spot on and extremely professional even offered to repla... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Alectrofag is an E cig Supplier with an Online Shop selling E Cig Accessories including Starter Kits, Tanks for E Cigs, Ecig Coils and Vaping products including Vape Juice and Liquid.
Informações de contacto
Old Swan 15 St Oswald's Street , L13 5SA , Liverpool, Reino Unido
- +44 151 254 2136
- support@alectrofag.co.uk
- www.alectrofag.co.uk
4,2
Bom
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 9% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Amazing customer service from Evan
Amazing customer service from Evan, quick replying to emails. Had a faulty product and this was replaced with no delays! 100% would shop again
4 de junho de 2024
Opinião espontânea
Resposta da Alectrofag
Hi Matt,
Thank you for your kind words. Feedback like yours inspires us to maintain our commitment to delivering excellent service to our customers.
Best regards,
Nick
Great company
Great company. Arrives quickly. Had an issue with one of the disposable vapes and they sorted it out swiftly and professionally.
28 de maio de 2024
Opinião espontânea
Resposta da Alectrofag
Hi Mrs B Davies,
Thank you for your insightful feedback. Your encouraging words fuel our dedication to constant enhancement. We're looking forward to the opportunity to serve you again soon.
Warm regards,
Team Alectrofag
Very tiny issue not of Alectrofag…
Very tiny issue not of Alectrofag making - final delivery only. Ewan and his Team members all went out of their way to resolve and rectify without hesitation. Would highly recommend both the customer service team and Alectrofag as a company. Web site is clear, concise, products are displayed & can easily see what is in stock. Discounted deals are plentiful and payment checkout process is quick and easy.
24 de maio de 2024
Opinião espontânea
Resposta da Alectrofag
Dear Darren,
We're truly grateful for your valuable feedback. Your affirmations motivate us to strive for excellence. We're excited about the chance to support you once more soon.
Sincerely,
Team Alectrofag
Delivery company did not deliver my…
Delivery company did not deliver my order but alectrofag have been very helpful in sending a replacement to me
23 de maio de 2024
Opinião espontânea
Resposta da Alectrofag
Hi John,
Your feedback means the world to us. Your constructive comments drive us to enhance our services continually. We can't wait to assist you again soon.
Best regards,
Team Alectrofag
great customer service
i sent an email about a faulty vape and the alectrofag customer service replied straight away and they have now sent me another vape, i’m very pleased with how friendly and fast they are when sorting an issue!
22 de maio de 2024
Opinião espontânea
Resposta da Alectrofag
Hi there,
Thank you for your kind feedback. Your positive reviews motivate us to push our boundaries. We're eagerly awaiting the chance to assist you again soon.
Warm regards,
Team Alectrofag
Well priced and quick delivery
Well priced and quick delivery. Excellent communication with the customer service representatives. I would highly recommend buying from this company!
22 de maio de 2024
Opinião espontânea
Resposta da Alectrofag
Hello Leanda,
We're deeply thankful for your thoughtful feedback. Your encouraging words inspire us to keep evolving. We're eagerly looking forward to assisting you again soon.
Best regards,
Team Alectrofag
Brilliant customer service
Excellent customer service had an issue and was resolved so quick will definitely be ordering again
15 de maio de 2024
Opinião espontânea
Resposta da Alectrofag
Hello Chrissie,
We're deeply thankful for your thoughtful feedback. Your encouraging words inspire us to keep evolving. We're eagerly looking forward to assisting you again soon.
Best regards,
Team Alectrofag
I received spam emails again 1 year on!
I've received spam emails from this company again one year on. I don't smoke and have never signed up with you. Where did you get my details from???
Your marketing email address bounced when I requested again my removal from your database. What's more it even said I was unsubscribed but wanted me to consider re-subscribing!
WHERE DID YOU GET MY EMAIL ADDRESS FROM?
15 de maio de 2024
Opinião espontânea
Resposta da Alectrofag
Dear Chris,
Apologies for the inconvenience caused by the promotional emails. We've stopped them and removed your email from our database.
We have launched some new promotions. I believe that's why your email subscription was activated again. Sorry for the inconvenience you have faced.
Your feedback matters greatly to us. Would you reconsider updating your review?
Best regards,
Team Alectrofag
Regular customer
I purchase from here regularly. I have no complaints. Especially with their customer services. Spot on : )
14 de maio de 2024
Opinião espontânea
Resposta da Alectrofag
Dear Lainey,
We're sincerely grateful for your valuable feedback. Your affirmations drive us to strive for excellence every day. We're excited about the chance to support you once more soon.
Sincerely,
Team Alectrofag
A company worth ordering vapes from
Have been very good with two orders now. Excellent customer service and delivery timeframes.
2 de maio de 2024
Opinião espontânea
Resposta da Alectrofag
Hi,
Thank you for your kind words. We strive to provide our customers with exceptional service and top-quality products. We look forward to seeing you order with us again.
Best regards,
Nick
I ordered a vape the other day and it…
I ordered a vape the other day and it delivered to my address yesterday only lasted me today as it just litterly burned out the battery and they is no way I could of used all the juice up especially when they is 400 puffs in the vape I would like a refund and my money back I will never use this website again kind regards
chloe English
1 de maio de 2024
Opinião espontânea
Resposta da Alectrofag
Hi Chloe,
Thank you for your review. We genuinely appreciate your feedback and are sincerely sorry that you've encountered an issue with one of our devices. Rest assured, one of our agents will reach out to you shortly to address your concern and offer the best possible solution.
Your satisfaction is important to us, and we will do everything we can to resolve this matter.
Kind regards,
Nick
Resposta da Alectrofag
Hi Cody,
We deeply appreciate your Kind words. Your feedback is invaluable to us, and it inspires us to maintain our commitment to delivering outstanding service. We eagerly anticipate the opportunity to serve you once more in the near future.
Warm regards,
Nick
Excellent customer services
Had issues with something I ordered. Company made contact almost immediately, replaced items, posted straight out to me. Really pleased and will use again for sure
19 de abril de 2024
Opinião espontânea
Resposta da Alectrofag
Hi David,
Thank you for your encouraging words. We truly appreciate your feedback, and it motivates us to continue providing exceptional service and quality products. We look forward to serving you again soon.
Best regards,
Nick
Impressed as always
It's been 3 years I'm connected with alectrofag ....quick service 10/10
Excellent flavours 100/10
Behaviour 10000/10
Really you guys deserve it ......I talked with Evan today with one of my orders ....boss seems very very very nice and friendly with me ....I'm impressed as always ....thank you Evan and alectrofag team for giving us such a wonderful service
18 de abril de 2024
Opinião espontânea
Resposta da Alectrofag
Hi Asraful,
Your words mean a great deal to us. We're committed to supporting you every step of the way and hope to receive many more orders from you in the future.
Best regards,
Evan
I had a issue with delivery (Courier…
I had a issue with delivery (Courier problem not the shop) and they sorted my order out and fixed it with very little hassle.
Staff where quick with their response and very helpful.
18 de abril de 2024
Opinião espontânea
Resposta da Alectrofag
Hi Murray,
Thank you for your kind words. We're dedicated to supporting our customers through any issues they face, and we will continue to do so with the utmost care.
Best regards,
Evan
I had a issue with my vapes but after…
I had a issue with my vapes but after sending an complaint by email they sent me out replacements
16 de abril de 2024
Opinião espontânea
Resposta da Alectrofag
Hey Michael,
Thanks for your kind words. We're committed to providing you with top-notch service, and we'll work hard to earn that five-star review. Looking forward to seeing your next order soon.
Best regards,
Nick
Great Company to deal with
Great Company to deal with customer services is spot on if you have a problem and happy to help fix any issues. I will carry on using them for all my orders
16 de abril de 2024
Opinião espontânea
Resposta da Alectrofag
Hi Chris,
Thank you so much for your kind words. Your feedback is what drives us to work tirelessly to satisfy our customers, and we promise to keep up our efforts to exceed your expectations.
Kind regards,
Nick
Faulty vape - replaced
I received a faulty vape, emailed yesterday and received a response today saying that they will send a replacement. Excellent service!
15 de abril de 2024
Opinião espontânea
Resposta da Alectrofag
Hi Ruth,
Thank you for being such a loyal customer. Your feedback means a great deal to us, and we're committed to providing you with the support you need whenever you face any issues.
Best regards,
Nick
Customer service is so good like I was…
Customer service is so good like I was supposed to order which free e liquids I wanted with my order and Ewan answered so fast he was a literally god send and said he was able to still send the liquids despite me forgetting to order them.
I’ve never had a problem with any orders from there.
Alectrofag is just chefs kiss
11 de abril de 2024
Opinião espontânea
Resposta da Alectrofag
Hi Jimena,
Your kind words mean the world to us. We look forward to serving you again and hope you'll continue to enjoy our products.
Kind regards,
Nick
Ivg 2400
Great help.
I order Ivg 2400 vapes often the most recent one I have used was not the best. When I used the first pod inside the vape it had burnt within an hour where as normally it would last at least 24 hours. Normally good vapes but this time it was a let down.
28 de março de 2024
Resposta da Alectrofag
Hey David,
Thank you for your candid feedback and for being a loyal customer. One of our agents will reach out to you via email shortly to resolve this matter to your satisfaction.
Best regards,
Nick
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