Alessiswim Opiniões 

I placed my order on November 10th and paid extra for UPS Express (3 business days) because I needed the items before my trip. More than a week later, the order was still marked as “awaiting fulfillment” - meaning it had not even been packed, let alone shipped.

I contacted the company multiple times:
• emails to their support address
• messages through their website chat
• Instagram DMs
• Instagram, Facebook, and TikTok comments

I received no real response or update for days.
The only reply I eventually got was a vague promise that the order “would be shipped Friday (November 21st) and arrive by Tuesday (November 25th).”

This promise was never kept.
The order remained unfulfilled, and no tracking number or shipping confirmation was ever provided.
According to their own website chat, my order is STILL labeled “awaiting fulfillment” - meaning it has not even been packed.

What makes this even more disappointing is that the brand removes Instagram comments very quickly, yet customer inquiries remain unanswered.
This speaks volumes about their priorities.

I paid for express delivery, but the service was not provided.
The lack of communication, the false promises, and the complete failure to fulfill the order have been extremely unprofessional.

I have now requested a full refund and will never order from this store again.
Anyone considering ordering here should be aware of the poor customer service and the risk of not receiving their items at all.

NOT RECOMMENDED AT ALL!

DO NOT ORDER HERE! Very bad customer service. I ordered a bikini which I paid for more than 100 EUR and it never arrived. After 2 months of waiting I contacted the support, turned out that they use a bad shipping company where they cannot track where the parcel is. After some messages asking for reshipping or refund of my money, they simply didnt answer anymore. After plus more than one month the tracking info updated and I could see that it was returned to the company. Again no answer from the online shop.
SAVE YOUR MONEY + TIME AND DO NOT ORDER HERE!

DO NOT ORDER FROM THIS COMPANY!! I order $700 worth of items and the order never arrived and the tracking number from UPS has no tracking information. UPS said the package was never dropped off to them for shipping.

I have emailed 10 times already and have never received a reply back.

This company is a scam. They charged my credit card and never shipped the order out.

Horrible customer service.

Ho comprato due set come regalo di compleanno a mia figlia e non sapevo cosa aspettarmi. Quanto il pacco e’ arrivato la qualità, i colori dei designs mi hanno assolutamente stupido e sopratutto il servizio e gentilezza offerta dal customer service.

Do not buy from these guys!
I paid and never received my items. I spent over $200. The tracking stopped 20 days ago and they will not refund me my money. I never received my order and they will not refund. Unless they receive the good back i will not get my money back. Its not my fault the items never arrived and I'm being punished for their lack of care. Its their responsibility to use proper shipping company. They can see I never received my order, duty of care and customer service is non existent. Items come out of Indonesia. These guys cannot be trusted. Buy somewhere else. Dont risk it.
Now they dont even respond to my email.

I’m obsessed with this brand - the fabric has the most beautiful shine and the gold details give it such an elevated, luxe feel. Every piece makes me feel confident and elegant. Can’t wait to see what new colours they drop next.. hopefully some bright shaded for summer

Customer service was responsive, and the products are stylish and beautiful.

He comprado dos trajes de baño la última vez que he estado en Bali y la calidad de ellos es increíble. También los modelos son bellísimos ! Recomendo 100%❤️

Ho acquistato il Sole bodysuit rouge ed è stupendo!! Non mi aspettavo una qualità così buona, anche la spedizione è’ stata rapida. Molto contenta

Mi è piaciuto subito appena l’ho provato. La qualità si sente, è comodo e veste bene. Anche i dettagli sono curati, si vede che c’è attenzione. Il rapporto qualità/prezzo è ottimo, è un brand che vale la pena conoscere. Super soddisfatta.

Love it! I originally bought the Sole bodysuit in black, size XS, but it was a bit too small. I was worried the exchange would take a long time, but Francesca was amazing — she organised everything so quickly! The new size fits beautifully, and the design is just stunning. I’m so happy with the service and the product — it feels so luxe!

I bought i new swimwear for my wife's birthday given it's summertime and she absolutely loved the set! Great quality and amazing design by Alessi Swim.
10/10 for looks and quality👌🏻

La collezione è una fantastica combinazione di moda e comfort.
Il tessuto è punto forte di questo brand. È morbido al tatto e, cosa più importante, resistente. Non si sbiadisce facilmente e mantiene la sua forma anche dopo numerosi lavaggi. La scelta dei materiali mostra un’attenzione particolare alla qualità, che fa la differenza per chi ama passare tempo al sole.

Got my first set today and I have to say the quality exceed my expectations. The fabric is suuuper shiny looks extra luxe I’m in love. I can’t wait to get the Kylie set in rum but it’s now sold out :(

Bellissimo bikini,linea accattivante e colore brillante.
Ottima la qualità del tessuto,morbido e resistente,e la vestibilita’ e’ perfetta.
Consiglio a chi cerca un bikini seducente e raffinato 🙌

Amazing quality the fabric is stunning! Can’t wait to buy more styles.

I adooore my Kylie set I purchased!! I love the gold detailing, it gives such an elevated feel. Wore it on my holiday in Europe and got so many compliments! Definitely my new go-to swimwear brand.

Absolutely obsessed with this bikini! The fabric feels so luxurious and fits like a dream - super flattering and supportive in all the right places. Will buy more for sure

I love the bikini a bought, great quality and loved the style. Very sexy and comfortable 🙌🏻🙌🏻✨

I have ordered a swuimsuit almost 2 months ago. After trying to reach them (only by mail, there is no phone contact) they response was that order is already waiting for dispatch. After some time i wrote again that there is no package waiting for me and that they have not provided any tracking number, they stopped replying to me! There is no contact, no order, only lost money! Not recommending buying in this store - seems like scammers :(