I always use the BARF complete because it gives me peace of mind that my dog is getting everything that she needs. We add it to her complete raw food. Amazing service with it arriving much more quic... Ver mais
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Leia as opiniões dos outros
My 12 year old dog has been suffering from chronic Gastritis/Enteropathy since around June 12th. He has had zero appetite, lost 1.4kg, spent weeks vomiting his food up then weeks vomiting bile due to... Ver mais
I love aniforte products. I use them on my own dog and retail them in my business. Some products have been hard to order as they seem to be out of stock constantly. I've also noticed the dispatch seem... Ver mais
My only complaint , is the poor communication Seems another company takes the calls ,and although I've been a customer for over 2 yrs they said I couldn't be found . confusing ? I Cannot f... Ver mais
Informações sobre a empresa
Escrito pela empresa
Our mission is to make every pet happy and healthy by enabling them to enjoy life as nature intended. We put nature back into every pet's diet through our range of 100% natural pet food, supplements and care products.
Informações de contacto
30 Drayton Park, N5 1PB, London, Reino Unido
- help@aniforte.co.uk
- www.aniforte.co.uk
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 46% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great value and quality.
So Far everything is going to my…
So Far everything is going to my subscription every 8 weeks let's hope the prices stays as it started
No point in having customer service if…
No point in having customer service if they dont help
Fast delivery and our fussy eater…
Fast delivery and our fussy eater didn't refuse to eat comes with a scoop .
I've been using Aniforte for years for…
I've been using Aniforte for years for my French bulldog, who has allergy problems. The food is of very good quality, delivery is very fast, I've never been disappointed. There's a large selection of canned food.
It's simple as easy to use the site and…
It's simple as easy to use the site and very well written out and good deals on the subscription monthly!
Excellent product which does exactly…
Excellent product which does exactly what it says. Dogbreath no more
Great service
Excellent Customer Service
I was recommended the Aniforte Algae Oil and have only recently started including in my little terrier’s meals, so can’t make a comment on the effectiveness of the product itself. I can though, compliment the customer service I received when my package wasn’t delivered on time and went missing due to courier issues. The email response was prompt, professional and friendly, and a replacement was sent in the post immediately. What a pleasant change in this day and age. I’m a very happy customer.
High Quality Products
I'm a big fan of Aniforte products, they are excellent quality, palatable and easy to use as a health boosting addition to my dogs' diet.
Unwanted phone calls
If you put an item in your basket and don’t check out, you will start getting unwanted phone calls asking why you didn’t check out.
Why I didn’t check out is really none of your business! Harassing customers isn’t a good business practice is it?

Resposta da AniForte UK
One star. Poor communication and constant chasing.
Unfortunately this has been a very disappointing experience from start to finish.
My order was dispatched far later than the shipping times published on AniForte’s own website and there were no proactive updates explaining the delay. I had to keep contacting the company myself just to find out what was happening.
The customer service experience was equally confusing. I called the telephone number listed on the AniForte website, only to be told that I had reached their sister company Nutra Raw. The person who answered said they did not even know why their number was listed on the AniForte website.
Eventually AniForte confirmed that one item was out of stock and said a refund would be processed. The rest of the order did arrive, but the refund still has not been resolved. I have since had to chase repeatedly, despite confirming that there is no issue with our PayPal account and that we have received other PayPal refunds without any problem.
What has been most disappointing is the lack of initiative. At no point did I feel that anyone was taking ownership of the issue or trying to offer a practical solution. Instead each response simply seems to lead to another round of waiting and chasing.
All of this is over a tiny refund amount, but why should a company simply keep money for an item it did not supply?
The amount still outstanding is very small, but that is not really the point. Customers should not have to spend this much time pursuing a company over an order, a missing item and a promised refund.
Sadly based on this experience I would not feel confident ordering from AniForte again.
UPDATE: All sorted in the end. We have agreed on a replacement product.

Resposta da AniForte UK
What’s the dosage?
The dosage is not clear on the initial advertising and I ordered far more than I need. The dosage on the tub is 0.5g per 10kg of dog. I don’t know yet how effective it is as the dog hasn’t had much yet.
Always good products and service
It's been nearly 10 days since I…
It's been nearly 10 days since I purchased my supplements and I've had no update since on where my order is. All I know is that it's on its way but it's said that for over a week now. I've contacted via email and havent heard anything yet
Reliable quality products
Reliable quality products: Just purchased Green Lipped Muscles for my dog again and she loves it. Looking very healthy and happy.
They fulfilled the order promptly and without fault
I ordered. They delivered successfully and promptly. What arrived was exactly what I ordered.
Frustrating having to agree sutlbscription and then cancel as only wanted one off
I think the product was good the postage was swift however it was disappointing to be forced into a subscription when I just wanted a one-off product other than that all good.
Good customer service and delivery
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