Aqua Sana Opiniões 

I tried to book a spa day on a Friday. Prices were listed as being 'From £89' with a breakdown that prices were £89 Monday - Friday and then higher at a weekend (as you'd expect).

When I went to book the day, the price was £15 per person more than quoted.

I phoned up to query this and after being on hold for 20 mins, I was told that prices were listed as being 'from' so sometimes the price is more than quoted.

I then asked if there were any other days Monday to Friday that I could book for the quoted price. The answer?...'no'.

Going to a Spa should be a relaxing and pleasant experience. Opaque pricing results in disquiet and irritation. Aqua Sana should be more respectful of their clients and be honest and transparent.

Went to Aqua Sana Longleat a fortnight ago. My daughter and myself had spent nearly £700 on a spa day with lunch and a two hour treatment each. The spa was absolutely packed with hundreds of people there making it very noisy and busy and not at all relaxing. When my daughter went for her £160 treatment she was left waiting with no sign of a therapist. After ten minutes of her treatment time waiting she went to search for a member of staff. They kept her waiting a further ten minutes and then came back to say the therapist wasn’t feeling well and so she would not get the treatment we had booked two months prior. We had no apology and considering my daughter had travelled from Scotland for our special day we were both very unhappy with this. An offer of a piece of cake seemed slightly insulting !
I emailed the company who replied with an offer of a twilight spa. This was not the reason we had this booked with the treatment being the main reason for our visit. The spa day was of no interest to us as we had found it anything but relaxing with the noise and crowds that they cram in.
Aqua Sana clearly have no consideration for their customers and clearly are just all about cramming people into an extremely overpriced spa. Avoid this place at all costs !!

Thank you to Hannah for very kind, professional manicure yesterday and we loved all the different aspects of the spa especially the infinity pool and the meditation room 💗

We had a lovely evening with the twilight package and Swedish treatment (thanks Madison). Lovely peaceful place where you can take a break to just relax and clear your mind.

best spa experience ever. Very friendly and helpful staff. Everything there is clean and tidy and very well thought out. I highly recommend it to everyone. Only Vitale cafee didn't really have anything to choose from the menu, very little offer.

Don’t go on a Saturday so loud noisy busy.
......groups of women walking or sitting talking so loud even tho guidelines said respect for lowering your voice.....it’s a Spa not a night out ....plus people walking around with no slippers or any footwear, floors wet everywhere I know as I slipped & had to grab onto my daughter’s arm...the spa should def make people have something on their feet or someone is going to have an accident & claim damages, every other spa I have visited you must have something on your feet.... it lowered their standards I felt....... packed infinity pool again men women chatting so loud......breakfast, lunch ok 👍 nice treatments by lovely girls....Louise & Maisie.....not sure how it is mid week when people are working but imagine weekends busy.....sunbathed as very hot day which was lucky

Five of us arrived at the spa for our 3 hour session. First impressions were good, nice decor, gowns and towels were provided along with a bag to keep our towels in whilst at the spa. The changing rooms were nice and clean, but lacked private changing facilities. We decided to walk around the perimeter of the spa firstly and visited a nice steam room and sauna. We continued around the perimeter and visited another steam room and sauna and then another, then another. I’m not sure how many there was, but we spent much of our time looking for different experiences. We were unable to get into the hot tubs because they were ALWAYS full. Only 2 hot tubs for many many guests was not enough. There was a pool with a bubbled area, but wasn’t warm enough to pass as a hot tub. The only different experiences we could find was an ice room with a pile of crushed ice in a tiny frozen room. Some foot spas that took a long time to fill and and then emptied after about a minute and wasn’t particularly impressive. What we did find tho was beds, lots of beds, some with wet sheets and blankets, the heated beds were nice, but other than that we were a little bewildered looking around to see people sleeping. I’m not saying it’s bad, I could always do with more sleep, but find it a little confusing that people can slumber in a crowded spa, whilst listening to music? We were bored after an hour and decided to go for a bite to eat. The cafe was nice and served nice cocktails, we had a panini, which was ok, but no there was no sauces available, which made it pretty bland. We were promised a Caesar sauce, but after waiting about 25 mins we paid our bill and left feeling a little disappointed. All in all it was a decent spa, but after all the reviews we had read, we were expecting so much more. We left feeling disappointed and £65 out of pocket.

Used to provide slippers no longer do, So many guests complaining about this as all clealry expect footwear from previous visits. Never told prior to arrival ice room was in maintenance this was a huge let down as it was my husbands first visit.
Emailed to make a complaint and all they did was reply with copy and pasted information from their terms?! They don't care for their customers. Absolutely shocking

Absolutely terrible and misleading information from the customer service. I booked the entire afternoon spa session while logged in the customer account only to get an email confirming an hour treatment. I wanted to double check this information so contacted the online centre parcs helpline on 7th April. Kissan confirmed that I had access to the spa the entire afternoon for the same price. On the day of my session in Woburn I was told it was only an hour massage but no access to the spa. I was asked to pay extra £65 on top of £99 already paid. No complimentary access offered as a way to say 'sorry we messed up and ruined your day'.

Had a spa day at the Whinfell Forest Center Parcs. The booking was made via the Center Parcs page when booking our apartment. The total cost for the spa session was £236. We were hoping for a nice, relaxing afternoon with treatments booked as a bonus. On arrival we were greeted and shown where to go. When we got into the spa, we soon found groups of ladies, who weren't really interested in adhering to the rules of a spa, and didn't respect others who did. Loud chat, and mobile phone use was the order of the afternoon. We made our feelings known to the 'manager' who was in agreement with our complaint. We returned to the spa area but with staff making checks, nothing changed. We spoke to the 'manager' again, who spoke of making a refund for the session. Our treatments were soon and we went for them. Mine was a Swedish massage, and my wife had an OPI GelColour for Hands. Even though the massage was OK, it wasn't a Swedish massage, and lasted for 44 minutes, not the 55 as stated. My wife's treatment was good. We spoke to the 'manager' after our treatments, and she told us that because we had re-entered the spa, she could not refund us. This was not the case.

The main point is:

For the price, this was not a nice, quiet, relaxing afternoon as advertised.

Visited at 11am today, Woburn Aqua Sana for a Mind, Body and Sole massage.
Thank you to Chloe D for the best massage ever.
Feel absolutely amazing.
Mel Mehmet.

Visited Aqua Spa today. We arrived at 10am and the car park was absolutely rammed! The staff were really friendly and helpful. The spa was so busy that we didn't get to use all the facilities on offer. We had to try on 4 separate occasions to see if the 2 hot tubs had space for the 2 of us. We eventually got to use them at 4pm. We booked the Voya package. My therapist Mel was absolutely fantastic! The food in the restaurant was also good but quite pricey for what you get, if not included in your package. There are plenty of lockers in the changing rooms but very limited space to actually get changed. There are 2 benches that were quickly taken and we had to find some dry floor space to use. There are also only about 8 showers that were also very busy. I was very disappointed for what we paid not to be able to try everything but I'm sure on a less busy day it would be lovely. Personally I think this spa is only focused on making as much money as it can and not particularly worried on if the customer has a calm and relaxing day.

Visited the spa on 21/01/23. I have been to Aqua Sana in Longleat several times before and always enjoyed the experience.
£158 for the Day Experience not including any treatments. I cannot fault the staff and the facilities are new and interesting. I was group of 3.
However, it was so busy it completely spoilt the day and I came away more stressed then I arrived. We had to queue to use the hot tubs, there was no space in the sauna's, or relaxation rooms, when we did get in the volume of noise was horrendous. There were bags and towels everywhere. I even had to queue to use the showers in the changing room.
The lunch, included was average but the staff were attentive and you could see they were flat out.
I have another booking for 2 weeks time, with different friends ( I live not far away), but will be having second thoughts about future bookings.

Really nice spa and plenty of options, 1 day spa package without treatment is over £300 so a bit expensive. Steam and sauna’s are very nice, the resting area’s are great and comfortable just a shame the staff decide to stand outside this area and constantly have full on conversations at the top their voices which meant not much peace & quiet as the room is intended for. There is a lot of people using the spa also so hot tub area was always full so could not use and the resting area’s were always extremely busy, food was in the cafe was nice and staff there were great.

I visited the Longleat spa and booked a Swedish massage at £99 expecting to be able to use the spa facilities! Claire, the therapist was good and experienced. Apparently to use the spa is an additional £65! I’ve been to many hotel/spas in the UK and abroad so can compare. Whenever I have booked a treatment using the spa facilities is included.
To book the use of facilities I was told my treatment would be cut short, or I would need to wait at least 45 minutes, so they could not fit me in. I was on my own so I’m sure they could have accommodated me. The spa looked nice but unfortunately even though I spent almost £100 I did not get to experience it!

We booked the pro-glow facial day spa package for 2. On arrival at the Center Parcs security desk I realised I'd booked the wrong date in error. I was horrified but but the security guards were so sensitive and helpful. Renata at reception worked hard to fit us in and I had a great facial with Rosie. So grateful to Aqua Sana - they could easily have turned us away. Throughout the day the customer service was excellent.

We visited the Aqua Sana at Longleat as part of a trip to Centre Parcs. Overall, the Twilight experience was fabulous. We were greeted with a glass of champagne and a complimentary robe / towel. Each of the experiences were unique and relaxing. Staff members were friendly and helpful. I was pleasantly surprised to find it wasn’t super busy, which really added to the relaxing feel. I would give a five star rating, however, I was unable to purchase any of the amazing smells experienced in the rooms. I would love for this to become an option in the future! I was a tad disappointed I couldn’t take a bit of the spa home with me. Overall, the price was fair if not a little expensive. I would 100% recommend to couples looking for a relaxing spa experience.

Reception staff were lovely. The spa was so busy, it was noisy and I couldn’t even get to use the pool because it was so busy.
I booked a massage and a pedicure. I thought they would be super luxurious due to the prices but they were really amateur and basic. Definitely not worth the price at all. If you can find a quiet room to enjoy then it is quite relaxing but otherwise it’s overpriced.
Not sure id return.

Been going to sherwood forest day spa for years now always been delighted and felt that it was worth the money for the experience. However I recently visited for a twilight spa for 2 & I can't describe how poor the service was specifically from the front house reception upon arrival and whilst leaving. Unlike the usual warm and friendly welcome you would expect from a spa..it was the complete opposite, very cold & almost hostile! It was as if they were very
disappointed to have evening guests because they would have a evening shift ahead of them, cleaners were no better. Asking guests if they had finished with robes whilst they still had them on !!? Absolutely ridiculous. Better off at a smaller spa folks..from reading the comments there's clearly some serious staffing issues across all their spa's. Such a shame. Also seriously need to fix their queuing systems..and at least use chaperones to help navigate cars instead of blocking traffic on the main road.

Visited Aqua Sana while on a break at sherwood forest center parcs on 4th August 2022 with my two daughters. After about 30mins, one of my daughters started to develop a migraine. Rosie found us flapping in the toilet area and whisked daughter off to a vacant treatment room where it was dark and cool. Myself and other daughter kept popping back to check on daughter during rest of visit and she was feeling better by the time our 3hr visit was over.
Rosie could not have been more helpful, offering water, juice, towels and blankets and the fact that daughter had somewhere to rest meant we could still enjoy our time in the spa.
Very impressed and delighted with daughters refund also.