Audley Travel - USA Opiniões 

My husband and I recently returned from an unforgettable trip to Japan. Everything was exceptionally well-organized, from the lovely accommodations and punctual transportation to the amazing recommendations for sightseeing and dining. We were also very impressed with the responsiveness of your 24/7 service; when we had a question regarding museum tickets, we received a reply within minutes.

Coming home, a coworker who lived in Japan for two years commented on how well we found "off the beaten path" gems that most travelers miss. We have Audley to thank for that. While we were initially concerned about the crowds during peak cherry blossom season, our itinerary allowed us to escape the busy areas whenever needed.

Mackenzie McNeill did a wonderful job and was a pleasure to work with. She took the time to understand our "must-see" list and offered excellent advice on additional sites to consider.

We cannot recommend Audley enough and look forward to working with them again.

I had the best experience ever with this company. Caroline Fahey planned our trip to Switzerland and it was Amazing!! Very organized, we met with her on zoom to go over the logistics which helped immensely. We also had a phone number just in case we had questions while on vacation. I called it because our flight was a little late. They promptly answered and were already following our flight to let our driver know, definitely excellent customer service. We appreciate and highly recommend Audley Travel & Caroline. We will definitely recommend your services as well as using them, thank you.

Tesia at Audley Travel helped us plan a wonderful trip to Japan. She was wonderful to work with and our itinerary was exactly what we wanted. This is our 5th trip with Audley and they have all been excellent.

I cannot recommend my travel agent enough!. Eric planned two absolutely amazing trips for us. One to Portugal and our most recent trip to Greece, both of which were unforgettable. His attention to detail, professionalism, and constant communication made everything seamless from the beginning to the end. Eric was always attentive, responsive, and made sure every part of the trip was perfectly coordinated, from the beautiful hotels, excursions and incredible dinner plans. Everything exceeded our expectations. It is rare to find someone who truly cares about creating such personalized and stress-free experiences. Thank you for making our travels so memorable. We are looking forward to our next adventure with you.
Thank you,
Moniek

Audley Travel is, without a doubt, the worst organization I have ever dealt with. They absolutely cannot be trusted.

The entire experience was built on deception. Their specialists will tell you one thing, lie to your face, and then come back later with completely different details. No one in that office seems to know what is actually going on, and the lack of transparency is staggering.

What makes it worse is how they deliberately protect themselves from their own incompetence. They force you to sign a "terms and conditions" contract before doing any actual work with you. Once they fail to deliver on their promises, they hide behind that legal paperwork. No matter what verbal agreements or assurances their specialists give you, they will simply tell you it doesn't matter because of what you already signed.

To make matters worse, they completely refuse to provide actual, itemized receipts or invoices from the airlines, hotels, or other third-party vendors. This is clearly just a tactic to cover up massive hidden fees and markups they are charging you behind the scenes.

Avoid Audley Travel at all costs. They are deceitful, disorganized, and completely untrustworthy.

We just finished a trip to Japan for 20 days, planed by Tesia Batts from Audley Travel. It was an amazing adventure. Tesia, took the time to listen to what our family liked to do and what we wanted to get out of the trip. She created a customized itinerary, including personal tour guides that made the trip enjoyable. She selected hotels based on our preference and we were very happy with all Hotels. Her knowledge of Japan was extensive and she was able to make this a family vacation we will never forget. I highly recommend Tesia Batts and Audley Travel, for helping you plan your next adventure.

My husband and I have been traveling the Mediterranean on our catamaran for two years. The coast is beautiful but we really wanted to experience Italy inland. I contacted Audley and Lauren Middleton quickly responded. She listened to our desires and promptly put together an amazing trip. We left our boat near Pisa and began our amazing Tuscany, Florence, and Venice adventure. The accommodations were fabulous and the tours written as if from a story book. Lauren did an excellent job. She was even able to get our well put together itinerary binder to our first destination in San Gimignano. We were already in Europe and could not receive it in the US. Loved the extra touch of a specially delivered bottle of bubbly.

The detailed plan for the 26 days in Japan was incredible. Accommodations created for my mother who couldn't walk a lot were fantastic. Hotels, food, cities, transportation and time response while in Japan were outstanding.

Our trip to Portugal was amazing! Erika Jolle did an amazing job planning our trip, and she listened to what we wanted. She also gave us invaluable advice on things to see that we weren’t aware of. She also kept cost well within our budget. Our trip to Lisbon was great. The hotel in Lisbon, Corpo Santo, was quaint and the staff was incredibly helpful. The transfers that Audley provided were first class, and the excursions - Fado dining experience in Lisbon and four hour tours in Lisbon and Porto. Audley’s local agency responded to our requests after hours. The highlight of our trip was our tour of the Duero Valley. A chauffeured limousine two hour ride from Porto to the valley, a private wine tour and a private boat ride on the Duero River. Just an amazing trip. Kudos to Audley and Erika.

We especially enjoyed the peace of mind we had during our trip knowing that all arrangements (vehicle, hotels, attractions, and guides) were done with reliable and trust-worthy agencies. Audley's travel consultants are especially knowledgeable about the area and their recommendations were extremely valuable.

Thora was attentive to my needs, focused on providing the experience I wanted and in the way I wanted. Engaging, warm and friendly, answered all of my questions (and I always have plenty) and adjusted plans every time I had a new idea without getting flustered or frustrated. Very important to me, because I have traveled the world via my own research and planning and it can be challenging to hand over that process to someone else. This service reflects well on the company and ensures that I will return when I want to plan a trip without all the legwork (specially as I get older and travel alone. Having someone greet me at the airport and facilitate tours and transfers is invaluable and takes a load of energy expenditure off of my shoulders).

I worked with Lauren to plan a family trip to Italy. She was the perfect fit for me from our first conversation. Lauren helped me design a vacation that suited our needs and interests, it was not a "one size fits all" type of experience. She was knowledgeable, thoughtful and had firsthand experience with our destination. Her attention to detail and virtual calls made my planning a breeze.

Our recent trip to Ireland was beautifully planned by Audley Travel, with Lilly Cohen serving as our travel specialist. She did an outstanding job creating an itinerary that reflected our personal interests and provided a wonderful variety of experiences.

The trip included everything from a baking class and Celtic show to museums, castles, cathedrals, spectacular coastline scenery, and fascinating archaeological tours, including Newgrange. Lilly and Audley also offered thoughtful recommendations for city sites to explore and pubs to enjoy along the way.

Throughout the planning process, Lilly truly listened to what interested us and thoughtfully crafted experiences that allowed us to explore Ireland in meaningful and memorable ways. Her attention to detail and ability to balance history, culture, scenery, and local experiences made this a very special trip.

We just completed our second trip with Audley. The team listened to what we wanted and was very responsive to adjusting each phase. As with our first trip, they found tours and tour guides we simply could not find ourselves. We did have a couple snags on the road, but their in-country partner smothed over everything. Sarah was a great planner for Italy and Sicily.

I rarely leave negative reviews, but this experience was disappointing enough that I feel compelled to warn others. My husband and I previously used Audley Travel for our honeymoon to Vietnam and had a good experience, which is why we confidently recommended them to my parents for their retirement trip to California. My parents are not experienced travelers, and the entire reason we hired a luxury travel company was to ensure a smooth, stress-free trip with knowledgeable planning and support.

Instead, while my parents are currently on their trip, we have already had to front over $2,000 in unexpected costs because of Audley’s mistakes. Audley has acknowledged some of the errors and agreed to reimburse approximately $685 plus resort fees that should have already been prepaid. However, we were then forced to pay an additional $1,100 out of pocket because Audley apparently failed to use the funds we already paid them to pay for my parents’ final hotel stay. To make matters worse, no one answered their emergency support line when we tried to resolve the issue in real time.

Unfortunately, this was not an isolated mistake.

We booked this trip more than 14 months in advance because my parents specifically wanted to stay inside Yosemite National Park, where lodging often needs to be booked exactly 12 months out. Before paying a deposit, we made it explicitly clear that we would only move forward if Audley could secure one of the hotels inside Yosemite. Their specialist assured us multiple times that Audley had the ability to book earlier than the general public.

That turned out not to be true.

Audley did not even attempt to secure the hotel until roughly six weeks after reservations had already opened to the public. By then, the hotel was sold out. Essentially, they held our deposit for months while failing to make the booking they had specifically promised they could obtain. Audley ultimately told us there was nothing they could do. I personally spent days constantly checking the Yosemite reservation website until I was able to piece together all three nights myself through separate reservations and room changes. While Audley eventually refunded the hotel cost, I still had to do the work they were hired to handle.

There was another issue with a scheduled guided day tour. The original guide apparently canceled the week of the trip, and Audley replaced it with an entirely different backpacking-style excursion that required my parents to drive themselves and was completely inconsistent with the leisurely guided experience originally booked. Once again, I had to step in myself and find a replacement tour company. Audley refunded that portion as well, but by that point it felt like I was functioning as the travel agent.

At a certain point, repeated refunds do not undo the stress, time, and disruption caused by these mistakes — especially when they occur during an active trip and require family members to front thousands of dollars unexpectedly. The entire purpose of hiring a premium travel planning company is reliability, expertise, and support when issues arise. Unfortunately, this experience delivered the opposite. (As an additional note, this emergency 24/7 number has still not returned my call.)

Based on this experience, I would not use or recommend Audley again.

Audley Travel’s Spain specialist Erika Jolie planned our trip to Spain this spring and we had a wonderful time. Our itinerary was Barcelona, Valencia and Madrid, and all the details of itinerary went perfectly from the hotel reservations, tour guides, drivers and train tickets. In response to hearing about our interests and priorities, Erika was able to give us recommendations of what to see and do in each place based on her own professional and personal travel experiences in Spain. I would highly recommend using Erika and well as Audley Travel for custom travel plans. They are top notch!

Our trip to Italy and Sicily was fabulous and beyond our expectations. Our specialist, Sarah Quigley, understood what we were looking for and went above and beyond to make our dreams come true. We will definitely use Audley for our future travel.

We had the most AWESOME trip to India in March 2026 thanks to Audley Travel! We had tried to go to India in 2018, but the travel agency we worked with, at that time, couldn’t tailor a trip for us to meet our wishes. So, we gave up. This time we decided to try Audley Travel and worked with India specialist Zac Pardee. He listened to us and put together a terrific vacation! And in record time! We were planning on going in 2027, but Zac was able to make it happen in 2026. Our trip was 18 days long traveling by car and plane to 5 different wildlife destinations (Kaziranga, Tadoba, Pench, Kanha, Bandhavgarh), Delhi (Old & New), and Agra. It included 18 private safari drives, 4 in-country flights, and 13 transfers. Everything was executed to perfection! Our itinerary was followed without error. Not one Audley driver, guide, or representative was ever late, and all were helpful and very personable. The lodges and hotels that Zac booked for us were excellent with the accommodations, staff, and food far exceeding our expectations. We traveled to see India’s wildlife but ended up falling in love with the people and the country’s wonderful hospitality sector. We had anticipated that the tigers drawing us to India would be hard to spot, but that was not the case at all. Zac put us in the right places with the right guides. We saw more than one tiger almost every day, and had numerous close encounters. This included wonderful sightings of tigresses with cubs. When we asked about visiting Kaziranga, Zac encouraged us to do so and worked it seamlessly into our itinerary. Amazingly, we saw 50 one-horned rhinoceroses in Kaziranga. The tours that Audley arranged for us in Delhi and Agra were great. Our guides were very personable, knowledgeable, and spoke English very well. To wrap it up, we are very pleased that we chose Audley Travel to design and organize our trip. We are currently planning another trip with Audley and highly recommend Audley to others. Well done Audley Travel and Zac Pardee!!

Ryan Moncton put together the most adventurous, fascinating trip to Lima and then onto the Amazon (where we encountered macaws, a black crocodile, river otters eating fish and listening to the Howler monkeys at night!), Cusco, the Sacred Valley and finally our 7 night 6 day trek over the Andes with our guide (Pillco who was absolutely wonderful!) and our porters to reach our final destination Machu Picchu...UNBELIEVABLE! We slept under the stars every night in nice tents, had great weather and the Chef and Porters were outstanding! They set everything up and torn everything down. We had 3 meals a day that were fantastic! Happy hours almost every night after hiking a minimum of 7-8 miles every day through steep mountain peaks to tops of glaciers at Salkatay Pass and deep, steep, narrow descents into Machu Picchu! The most gorgeous scenery...waterfalls, lush flora and fauna, llamas... we even saw a chinchilla along the way! The scenery was unforgettable! The FOOD (omigosh, the FOOD so very fresh!) the Peruvian PEOPLE... so hard working and yet so very grateful and gracious!
If I could find someone to trade homes with me in SD and I could stay at theirs in the Cusco/Sacred Valley area, I'd go back in a heartbeat! Thank you Ryan for putting together this once in a lifetime unforgettable trip! FIVE STARS *****

Everything was systematic. It was a 5-star experience and would recommend this to anyone.