Suncorp Group Opiniões 118

The staff member at Cannon Hill, who handled my enquiry,was rude,
cranky and arrogant. She came across as a bully.
Very rude and unhelodul

Joined Suncorp Insurance in end of May 2024 for both vehicle insurance and home insurance. Now after only 2 years, it is proposing to increase my premiums by 40% and 70% (compared with premiums for last year) for the upcoming renewals in end of May 2026. I have good insurance history, with Suncorp Insurance and all my previous insurance providers, for more than 30 years. My last vehicle insurance claim was in the 2000s - total loss due to sudden torrential rain and flash flood on the street where I had parked my vehicle, and that was all. I have never claimed on home insurance. Even after the vehicle total loss, I had never had my premiums raised by that much, as Suncorp is going to, for many, many years.
Only after having been with Suncorp Insurance for 2 years, I am already being treated as a customer being too loyal, and I am being robbed. Even worse, Suncorp Insurancr is so arrogant that it has not responded to my email complaint/protest about their greed. It is businesses like Suncorp Insurance that cause the inflation problem in Australia and the resultant non-stop interest rates rises by the Reserve Bank, that in turn cause so much pain to all Australians!

1 star is too high a rating for this insurance company

I had to claim because some gentleman decided my car window was the perfect place to take out his frustrations and it’s taken 4 months to completely fix. Sounds bad but stick with me, it wasn’t their fault, it’s because I live in a pit hole of “city”. Every single person I’ve spoken to from Suncorp team was amazing. Customer service 1000000 out of 10. Mind you, I’ve never made a claim in my life. My car is now sorted and I’m pretty sad I won’t make my fortnightly call to extend my hire car. I’m so glad I got the team that I did.

WARNING ⚠️ ⚠️ ⚠️:
THIS BANK IS ONE OF THE WORSE BANKS IN AUSTRALIA. THEY WILL CLAIM ANYTHING TO BLOCK YOUR FUNDS AND SEIZE IT. VERY SOON THEY WILL GO BANK CORRUPT SIMPLY BECAUSE THEY ARE CORRUPT.
SHAME ON YOU AUSS GOVERNMENT WHO IS ALLOWING SUCH PRACTICES IN 2026 .
EPSTAIN WAS APPARENTLY NOT ALONE .

I've been a customer of Suncorp insurance for over 20 years now. I had a medical emergency and police had to break in through my front door. Having an unsafe front door was a big stress for me being a 73 yr old pensioner living alone. It was the expense also that stressed me. Fortunately Suncorp accepted my claim. It's no secret that it is very hard in today's world to find qualified tradesmen but Suncorp worked consistently hard to get my door replaced and timber work completed as soon as possible. I had 2 very caring and supportive Suncorp staff who kept me informed. I want to extend my great appreciation to them - Lidia (ladies first) & Steve. OK people say that Suncorp insurance is expensive but trust me I've learnt a lot in my lifetime ie PRICE IS WHAT YOU PAY, VALUE IS WHAT YOU GET. Meryl Carney

If I could give 0 rate I would, Suncorp car insurance is totally scam. After my car involved accident this January, they won't take any reports or opinions from you, car sit with their repairer, had nothing done for 6 weeks, after without any notice, car been written off for totally no reasons at all, seems they owned the car after your claim made.You Will Lose Your Car if You Make Claims With Suncorp , It Has Robbery Behaviour!!! Get anyone else rather than this Scam!

We are long term Suncorp customers. Twice in the last month we have been unable to access our funds. The first time we were locked out for over a week and I eventually had to call them. I had tried repeatedly on approximately four separate days before I reluctantly waited in the call centre queue on my lunchbreak.

They advised that for some inexplicable reason I was now unable to transfer funds or pay bills externally from my "sub" accounts. No particular reason was found for this but I breathed a sigh of relief when I was finally able to transfer funds from one of the subs to th primary and, from there, pay a credit card.

Fast forward two weeks and here we are again. Just completely unable to transfer funds, BPAY etc. I've tried the subs, the primary. No BPAY can be made. There is an error saying that VISA card payments are down ATM but nothing to do with external BPAY accounts. We are heading into a long weekend and, once again, unable to pay our bills.

Honestly if this continues we will have to pack up and head for another bank.

Went on chat to change address for my home contents insurance and after answering multiple questions about my new duelling, the Suncorp chat person then quoted us an increase from $33/mth to $2025.00/mth.
When I said rubbish, I got an answer something like “oops, there’s been an error “. What ineptness!

Suncorp is probably the worst insurance company I have ever dealt with. Their "Delay, Deny, Defend” policy is unbelievable. They will do anything to not pay out on a claim.
I have looked at other reviews and the fact that they are constantly at the bottom of ratings says something about their customer service.
After some heavy rain and slippery, oily road conditions the car slid into a side rail on a corner. The car was insured for $12,500 - by the time they took out all the possible costs they could come up with, the payout was $10,000.
To finally get to this payout, it took weeks of texts, emails and hours and hours waiting on the phone to finally get someone to speak with, who it turns out, doesn’t even speak English that you can understand.
I had two cars and house insurance with them. I have cancelled all policies and would never sign up with them again.
Save yourself lots of hassle and don’t insure with Suncorp - check out Choice and try the top rated insurance companies instead.
Believe me it’ll be worth it.

Be better with customer relations and communication generally. Do not rate

I am extremely disappointed with my recent experience with Suncorp Car Insurance.

I applied for comprehensive insurance for my 2014 Toyota Crown, and the policy was created and issued to me (Policy No: MPS065620456). However, the certificate of insurance incorrectly listed my vehicle as a 1984 Toyota Crown, which is a clear mistake from your system or processing.

I contacted your customer service immediately to correct this error. I spent over two hours on the phone, but the issue was not resolved. Instead of fixing a simple mistake, I was told that the policy had to be cancelled, and worse, that you could not offer me insurance for my vehicle at all.

This is unacceptable for the following reasons:

- The error was not caused by me, yet I was penalised
- I wasted significant time trying to fix your mistake
- No proper solution or alternative was offered
- The service provided was inefficient and unprofessional

As a customer, I expect accurate policy handling and reasonable support when issues arise. Cancelling a valid policy due to an internal error without offering a solution shows a lack of accountability and very poor customer service and disappointed.

I will be considering alternative insurers due to this poor service.

☹️

Did transfer some fund for petrol last weekend before the bank maintenance but eventually got declined..

HORRIBLE EXPERIENCE! Stay away from these crooks.

Paid $1,600 for comprehensive car insurance for a year. Just 2 months later, an unfortunate event left us stranded in the middle of nowhere with a wheel completely off our 4WD.

It took ages to get someone to tow the vehicle because we were in a rural area. Our car then sat in a yard for 1 MONTH, a full MONTH, before it was even assessed. During that time, we were stuck far from home and had to pay for accommodation ourselves.

They took an entire month just to assess the car. No help at all. Every time you call, you wait anywhere from 15 minutes to over an hour to speak to someone. When you finally get through, you’re speaking to an offshore call centre where staff can’t help and repeat the same scripted response, “I can’t give you a specific timeframe right now.” No updates, no communication, you are just left waiting.

We had to call over 30 times just to get this escalated so something could finally move forward.

The whole process goes through so many different teams that nothing gets done efficiently. And after all that waiting, they decided to write off the car as a total loss even though the issue, a detached wheel, seemed repairable.

To make matters worse, they cancelled our policy and we never got any refund. They kept the full $1,600 we paid for a 12 month policy even though we were only 2 months in.

This experience has been incredibly frustrating and stressful. We have completely lost trust in insurance because of this.

My claim has been subjected to unreasonable delays, poor communication, and a complete disregard for clear evidence. Despite an official police report explicitly confirming I was not at fault, Suncorp still attempted to treat me as liable, causing unnecessary stress and financial uncertainty.
It is unacceptable that an insurer would ignore a police determination and instead prolong the process while placing pressure on the innocent party. The lack of accountability, transparency, and urgency shows a serious failure in basic claims handling standards.
As a customer, I expected professionalism and fairness. What I received was delay, confusion, and a decision that directly contradicted the facts. I would strongly warn others to think carefully before relying on Suncorp to act in their best interests when it matters most.

Three houses Big Hail damage. Suncorp wont pay so far four months. I have put in a complaint to AFCA

Suncorp dented my claim for hail damage and said only the small dents were caused by hail and 52%of the damage was manufactured. We had a massive storm and the hail was up to and over 9cm. The local paper wrote an article to draw attention to the tactics suncorp use to avoid their responsibilities .

Recently replace my dept cards, that was 3 weeks before.
Had not received my pins to the cards yet, despite have visited runaway Bay branch in person.
Had three times asked for my pins to be delivered at my home address, they keep on pushing me around to get the Suncorp mobile app.
They reassure me that my pin codes will be delivered, to no avail

For many years I was with Metway who joined suncorp. I am no longer a suncorp customer after hostile arguments over bank charges. At that time, years ago, both my husband and I were with Suncorp, but they treated us terribly. I would actually give them less than zero. My son is still with them, but I hear him complaining all the time about his experience.

Non riesco a bloccare l'assicurazione quando non sono nemmeno più proprietario della casa! Vergognoso. Sconsiglio vivamente questa assicurazione!