Baby Nest Opiniões 

277
•
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

When we went into the store in Croydon, the assistant chloe was so helpful. The turn around from ordering and delivery was so quick, i was really impressed. Once ordered the company kept in contact wi... Ver mais

Classificada 5 em 5 estrelas

Great experience from the team. Very helpful & knowledgeable. Wide range of products available to trial. Additional services they provide such as storing your order until your are ready to col... Ver mais

Classificada 5 em 5 estrelas

Excellent service and so very helpful with our travel system and now next stage car seat. Everything suggested was with good reason and nothing oversold or pressurised. We will be using BabyNest for a... Ver mais

Classificada 2 em 5 estrelas

No plastic on the product. I’ve always had Joie’s car seats bought with plastic covering that can be used to protect it when storing it in the boot. Delivery partner DPD went ahead and delivered t... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja para bebé
  2. também em
  3. Loja infantil

Escrito pela empresa

London based baby store, selling a range of baby equipment by popular brands. We provide car seats, strollers and baby room furniture. From brands such as, iCandy, Cybex, Bugaboo, Silver Cross, Joolz, Stokke, Nuna, Egg and many more. Buy online from our website or visit us in store.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

277 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

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4,6

Todas as opiniões

(277)

25 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Excellent customer service

I could not be more impressed with the customer service I have received. We ordered our pram knowing there would be a delay due to shipping issues, we have been kept well informed the whole way through with updates. I would definitely recommend Baby Nest!

17 de fevereiro de 2024
Opinião espontânea
logótipo da Baby Nest

Resposta da Baby Nest

Thank you Ria for you kind comments and lovely review. We hope the Triv Next was worth the wait. All the very best.

Classificada 5 em 5 estrelas

Great selection and fast delivery

I found Babynest online and not only found them to have the best selection of products in stock but also great deals on the products too. We had been looking for a green Stokke high chair which they had with amazing newborn deals ect.

Delivery was really quick and efficient despite us living in another part of the uk. Would definitely recommend.

5 de fevereiro de 2024
logótipo da Baby Nest

Resposta da Baby Nest

Thank you for your kind reivew and positive comments on our website and service. We hope you shop again with us soon.

Classificada 5 em 5 estrelas

Great communication

Great communication, fast delivery, also very good price for an excellent product. Very happy.

29 de janeiro de 2024
logótipo da Baby Nest

Resposta da Baby Nest

Thank you for your review and that we met your expectations.

Classificada 5 em 5 estrelas

I would give 6 starts if I could !!

Just brilliant !! They went above and beyond to dispatch my order the same day and deliver just on time for my trip !! I had my new stroller and all accessories next day, on Saturday !! Great customer service, good competitive prices and everything I wanted in stock !! That almost never happens ! I’ll be using your online shop in the future I’m sure !!

26 de janeiro de 2024
logótipo da Baby Nest

Resposta da Baby Nest

Thank you for your wonderful review and happy to hear you received the surprise bonus of a Saturday delivery. We look forward to hearing from you again.

Classificada 5 em 5 estrelas

Always pleased with Baby Nest

We have bought three car seats now from Baby Nest. In store advice is great and they have a good range at good prices. Customer service buying online is also excellent. I highly recommend them.

18 de janeiro de 2024
logótipo da Baby Nest

Resposta da Baby Nest

Thank you for your lovely review and continued loyalty to us. We're always very happy to hear that. All the very best to you.

Classificada 5 em 5 estrelas

Really good experience

Really good experience. Ordered our bundle (pushchair+ car seat + bedcrib) on Sunday evening. Got a call on Monday telling me that the order will be on its way once the Pushchair color was back in stock which will be probably within a week. They also added that if we needed the rest before that they could still delivered it. One day later they called me to see if I was available to receive the delivery. All the items were delivered without any issues and the person who delivered it was really nice and professional. We will be purchasing again from this shop.

Nba we are 30minutes drive from the physical shop that might be why we receive the delivery this fast but nonetheless still an amazing experience!

9 de janeiro de 2024
logótipo da Baby Nest

Resposta da Baby Nest

Thank you for your lovely and thoughtful review. It is greatly appreciated and we look forward to hearing from you again.

Classificada 5 em 5 estrelas

Fast delivery, great customer service

Ordered a travel system online and very fast delivery even with the New Year. I phoned up to make sure this item was still in stock as it only stated 1 online. The woman kindly checked while on the phone to confirm. Opened boxes and checked everything over and is fantastic quality. Thank you!

30 de dezembro de 2023
Classificada 5 em 5 estrelas

Amazing small business!

Previously had terrible experience trying to order Stokke products from John Lewis but this service was excellent!
I had a lovely phone call the day after placing the order confirming the order then it arrived the next day!
Amazing service definitely recommend & will use again!
Great offers too!

28 de dezembro de 2023
Classificada 5 em 5 estrelas

Excellent service and quick delivery

I bought two car seats and Baby Nest was the most competitively priced. Delivery was arranged over the phone on the day of purchase, and delivery made the very next day. Excellent service and will definitely shop at Baby Nest again.

29 de novembro de 2023
Classificada 2 em 5 estrelas

Highly inconvenient

My first two attempts to purchase were blocked because your security person said the shipping address had to match the billing one. So I had to send myself the gift, and now I have to pay more money to send to the right person and the gift is going to be late. I will never buy from you again.

22 de novembro de 2023
Classificada 1 em 5 estrelas

Worst customer service I’ve ever come…

Worst customer service I’ve ever come across. Ordered a car seat online, was clearly sent the wrong colour, after a number of email exchanges and pictures, the company tried to convince me I was wrong. They agreed on a return however I would have to cover the cost which is circa £28! I have since been to another shop to prove the colour they issued was wrong. Never ever using the company again.

20 de novembro de 2023
Opinião espontânea
logótipo da Baby Nest

Resposta da Baby Nest

Hello Melisa,

Thank you for taking the time to write a review. You sent us a picture of what we sent you, and it is the Authentic Graphite colour. The box brand new sealed from Maxi Cosi states it is Authentic Graphite, the sticker underneath states Authentic Graphite, yet you don't want to accept that it is Authentic Graphite that has been sent.

In regards to the cost to return, we never stated £28, and we offer a collection service for return of £15, as per the terms and conditions that you read and accepted.

Classificada 2 em 5 estrelas

Had to wait 2 weeks for presents…

Had to wait 2 weeks for presents tomorrow arrive.

17 de novembro de 2023
logótipo da Baby Nest

Resposta da Baby Nest

We're sorry to read of this review. Please note in the interest of fairness, we had notified you via e-mail the day after you placed to say that there would a 10-14 day wait for your order to arrive which you duly accepted and we did indeed deliver this on the 12th day.

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