Back Care Solutions Opiniões 

2679
TrustScore: 5 em 5

4,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I received an Access to Work grant covering a sit-stand desk. I wanted a corner desk to fit in my existing space, but the grant would not stretch to that. I called up Back Care Solutions, who advised... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Everything  went smoothly, communications were great - not too many/often, but enough to be informative and aware of equipment delivery status. The delivery and installation also went very well. I had... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I have been impressed with the service that I have received from all your employees. They have all answered my questions, everyone has been polite and communication has been great too. In the future I... Ver mais

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Classificada 5 em 5 estrelas

Had the pleasure of being assessed by Paul. Truly a kind, caring and compassionate individual. Paul was very understanding and was able to offer recommendation tailored towards my needs. His kindness... Ver mais

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Informações sobre a empresa

  1. Fornecedor de material para escritório
  2. Fornecedor de equipamento para mobilidade

Sobre Back Care Solutions

Escrito pela empresa

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SHOP BY CATEGORY

Ergonomic Chairs

Standing Desks

Desk Converters

Ergonomic Accessories

Home & Agile Working

Special Offers

TRAINING & ASSESSMENTS

DSE Assessments

Ergo Train Events

We are the UK’s leading supplier of ergonomic office products, workplace assessments and mobility solutions ranging from ergonomic chairs, standing desks, mice & keyboards, posture supports and powered chairs. Our mission is to improve workplace comfort and to both prevent and manage muscular injuries and postural problems at both home and work.

Our team is available to assist with expert advice and support via phone, email or live chat or alternatively we can provide a range of DSE and workplace assessments both on site and remotely to mitigate any work-related injuries and risks.

We have been operating for 20 years and have become one of the leading names in the workplace ergonomics market, with a priority placed over customer satisfaction and service. We ensure that each customer is provided with a bespoke solution with suitability assured by our trial and returns periods.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(2679)

212 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great Customer Service

Andy was very polite and friendly, he ran over the reason for the assessment, the types of things that would be discussed and remained professional throughout. Andy listened to my current health issues and difficulties and was able to provide practical solutions and ideas to support my injuries. The assessment was very detailed and everything was explained to me in a way that was easy to understand. Thank you for looking at ways to support me and not just ticking a "one size fits all" box.

15 de setembro de 2025
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Resposta da Back Care Solutions

Hi Em,

We’re thrilled to receive your 5-star review and are so glad you had such a positive experience. We will be sure to pass on your feedback to Adam, who conducted your assessment.

Kind regards,
The BCS Team

Classificada 5 em 5 estrelas

Top Tier Service

Back Care Solutions provided me with the best care, from start to finish. I can’t thank them enough, went through how to alter all my equipment should I need to as they set it all up for me. Top service provided

5 de setembro de 2025
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Resposta da Back Care Solutions

Hi Remelle,

We’re thrilled to receive your 5-star review and are so glad our team could provide top service and support every step of the way!

Kind regards,
The BCS Team

Classificada 5 em 5 estrelas

Quick set up upon delivery

Quick set up upon delivery. Staff were knowledgeable, helpful, and professional throughout. I’d recommend this company due to their support in setting up adaptive office equipment, and sensitivity to customer needs.

9 de setembro de 2025
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Resposta da Back Care Solutions

Hi Cherry,

We sincerely appreciate your 5-star review and are thrilled to hear our team's professionalism and support made a positive impact during your setup experience.

Kind regards,
The BCS Team

Classificada 5 em 5 estrelas

A* service

The representative from the company visited me at home to conduct the assessment and was friendly, polite, and professional. The appointment was very efficient and the representative made all the necessary arrangements for a swift solution to my issue.

5 de setembro de 2025
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Resposta da Back Care Solutions

We’re grateful for your 5-star review and are glad our representative’s friendly and professional service helped provide a swift and efficient solution.

Kind regards,
The BCS Team

Classificada 5 em 5 estrelas

Customer Service Amazing

I cannot fault their customer service. I needed some advice, which was given very quickly and was very helpful. I did not feel that they were trying to sell to me, but rather giving recommendations which could assist.

From ordering to delivery the service was amazing

8 de setembro de 2025
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Resposta da Back Care Solutions

We truly appreciate your 5-star review and are thrilled to hear that our customer-focused approach and speedy service made a great impression!

Kind regards,
The BCS Team

Classificada 5 em 5 estrelas

Whole team helpful from beginning to end

The chair was purchased through Access to Work. The team were helpful in delivering the chair when convenient for me. Furthermore, they were so helpful when the Assessor and DWP couldn't get the order correct, Back Care Solutions took the time to resolve the problem. When Derek (I think his name was) delivered and fitted the arms, he was lovely and nothing was too much trouble. The whole team were amazing from beginning to end.

When I replace my personal home chair, I'll be using this company.

9 de setembro de 2025
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Resposta da Back Care Solutions

Hi Anna,

We’re so grateful for your 5-star review and thrilled to hear that our team, including Derek, could support you every step of the way!

Kind regards,
The BCS Team

Classificada 5 em 5 estrelas

Positive experience

Your technician was very efficient and professional, explaining the workings of the desk and chair in detail.

5 de setembro de 2025
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Resposta da Back Care Solutions

Hi Lisa,

We really appreciate your 5-star review and are glad to hear our technician provided efficient, professional service with clear explanations.

Kind regards,
The BCS Team

Classificada 5 em 5 estrelas

Great service

Had great service from Back Care Solutions with a standing desk ordered through my employer. I felt very comfortable with the person in my home and my desk has worked great for me. Its allowed me to get back to work with less pain.

3 de setembro de 2025
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Resposta da Back Care Solutions

Hi Jo,

We’re thrilled to receive your 5-star review and so glad our service and standing desk have helped you return to work with less pain!

Kind regards,
The BCS Team

Classificada 5 em 5 estrelas

Keith was extremely helpful.

31 de julho de 2025
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Resposta da Back Care Solutions

Hi Toni,

We truly appreciate your 5-star review and are thrilled to hear that Keith was extremely helpful!

Kind regards,
The BCS Team

Classificada 5 em 5 estrelas

I found the company to be efficient

I found the company to be efficient, helpful and friendly.

21 de agosto de 2025
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Resposta da Back Care Solutions

Thank you for your lovely feedback. We're really pleased to hear you found our service efficient, helpful, and friendly. It’s always great to know we’re meeting expectations we truly appreciate your support.

Kind Regards
BCS Team

Classificada 5 em 5 estrelas

Responded to my quote enquiry really…

Responded to my quote enquiry really fast, once the pro-forma was paid the delivery was really quick and was as ordered. Thank you.

21 de agosto de 2025
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Resposta da Back Care Solutions

Thank you for your feedback. We're glad to hear your quote was handled promptly and that delivery was quick and exactly as expected. We really appreciate your kind words and look forward to assisting you again in the future. Thank you.

Kind Regards
BCS Team

Classificada 5 em 5 estrelas

I've had a great experience with Back…

I've had a great experience with Back Care Solutions so far. Derek who came out to assess my physical mobility issues and my requirements was great. Really friendly, courteous and respectful. He explained everything and gave me practical suggestions to help me. And Zaayna on the telephone was also very helpful. So, so far, so good! I'll add another review once my new furniture has been delivered and set up.

14 de agosto de 2025
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Resposta da Back Care Solutions

Thank you so much for taking the time to share your experience. We’re delighted to hear that Derek made such a positive impression, we pride ourselves on friendly, respectful, and knowledgeable service. We’ll also pass along your kind words to Zaayna, who will be so pleased to hear she was able to help.

Kind Regards
BCS Team

Classificada 5 em 5 estrelas

appropriate size chair finally arrived

appropriate size chair arrived
the seat was deeper and well cushion
the lumber support is good
the head rest is not secure and keep slipping down, but overall happy with this chair. Service from desk and delivery was outstanding

1 de agosto de 2025
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Resposta da Back Care Solutions

Hiya Sharon,

We’re really pleased to hear that you’re happy with your chair overall — that’s great to know!

Regarding the headrest, I’ve just sent you an email with more details in case you'd like to discuss it further.

I'm very sorry to hear you experienced issues with your previous chairs. I’ve checked our system and couldn’t find any other orders under your name, so it looks like those may have been placed through a different company. Additionally, as the measurements aren’t handled by us directly, it might be worth looking into those concerns internally.

Please don’t hesitate to get in touch if there’s anything else we can help with.

Best regards,
BCS Team

Classificada 5 em 5 estrelas

Great Company, Great Chair

The technician who came to discuss my requirements and measure me for the chair was really thorough, and considered some things that I hadn't thought about. He also made some really good suggestions. The turn around for delivery was really quick, and the demonstration of the various features and how to adjust the chair was really thorough. The chair is so comfortable and a definite upgrade!

7 de agosto de 2025
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Resposta da Back Care Solutions

Thank you so much for your kind words, we are really please to hear that our technician provided a through and thoughtful service. Most importantly, we're thrilled that you're finding the chair comfortable and a real upgrade.

Kind Regards
BCS Team

Classificada 5 em 5 estrelas

Excellent service

Back Care Solutions made the order process simple and quick. They communicated very well right from questions asked through to delivery.
The delivery driver also lovely which was a bonus!
Chair delivered pre-built which was what I asked for, great!

18 de agosto de 2025
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Resposta da Back Care Solutions

Hi Kate,

We’re delighted to receive your 5-star review and are glad the smooth ordering process, clear communication, and pre-built delivery met your expectations!

Kind regards,
The BCS Team

Classificada 5 em 5 estrelas

I received great service when my chair…

I received great service when my chair was delivered, the person installing was very informative and took time to show me how to adjust it to get the best use for my needs. It was much appreciated.

15 de agosto de 2025
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Resposta da Back Care Solutions

Hi,

We’re thrilled to receive your 5-star review and appreciate your kind words about our delivery team’s informative and attentive service!

Kind regards,
The BCS Team

Classificada 5 em 5 estrelas

Great service !

Very helpful and friendly

14 de agosto de 2025
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Resposta da Back Care Solutions

Hi Katelyn,

We’re grateful for your 5-star review and glad our team could be helpful and friendly!

Kind regards,
The BCS Team

Classificada 5 em 5 estrelas

Great service

Great service, friendly staff

13 de agosto de 2025
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Resposta da Back Care Solutions

Hi Laura,

We truly appreciate your 5-star review and are thrilled to hear you enjoyed our great service and friendly staff!

Kind regards,
The BCS Team

Classificada 5 em 5 estrelas

Firm arrived at designated time

Firm arrived at designated time, and took a short time to rectify the chair by changing the part.

12 de agosto de 2025
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Resposta da Back Care Solutions

Hi Hefina,

We appreciate your 5-star review and are pleased everything was resolved quickly and on time.

Kind regards,
The BCS Team

Classificada 5 em 5 estrelas

Steven was great and very patient and…

Steven was great and very patient and vey patient. He listened to me and digested what I had to say.

i felt that he know what he was doing

13 de agosto de 2025
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Resposta da Back Care Solutions

Hi Debs,

We appreciate your 5-star review and are glad to hear that Steven’s patience and expertise made a positive impression.

Kind regards,
The BCS Team

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