Back Care Solutions Opiniões 

2679
TrustScore: 5 em 5

4,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I received an Access to Work grant covering a sit-stand desk. I wanted a corner desk to fit in my existing space, but the grant would not stretch to that. I called up Back Care Solutions, who advised... Ver mais

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Classificada 5 em 5 estrelas

Everything  went smoothly, communications were great - not too many/often, but enough to be informative and aware of equipment delivery status. The delivery and installation also went very well. I had... Ver mais

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Classificada 5 em 5 estrelas

I have been impressed with the service that I have received from all your employees. They have all answered my questions, everyone has been polite and communication has been great too. In the future I... Ver mais

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Classificada 5 em 5 estrelas

Had the pleasure of being assessed by Paul. Truly a kind, caring and compassionate individual. Paul was very understanding and was able to offer recommendation tailored towards my needs. His kindness... Ver mais

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Informações sobre a empresa

  1. Fornecedor de material para escritório
  2. Fornecedor de equipamento para mobilidade

Sobre Back Care Solutions

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Ergonomic Chairs

Standing Desks

Desk Converters

Ergonomic Accessories

Home & Agile Working

Special Offers

TRAINING & ASSESSMENTS

DSE Assessments

Ergo Train Events

We are the UK’s leading supplier of ergonomic office products, workplace assessments and mobility solutions ranging from ergonomic chairs, standing desks, mice & keyboards, posture supports and powered chairs. Our mission is to improve workplace comfort and to both prevent and manage muscular injuries and postural problems at both home and work.

Our team is available to assist with expert advice and support via phone, email or live chat or alternatively we can provide a range of DSE and workplace assessments both on site and remotely to mitigate any work-related injuries and risks.

We have been operating for 20 years and have become one of the leading names in the workplace ergonomics market, with a priority placed over customer satisfaction and service. We ensure that each customer is provided with a bespoke solution with suitability assured by our trial and returns periods.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(2679)

212 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great choice of equipment

Great choice of equipment. Once chosen and the items were ordered, they arrived well packaged and very quickly. They have already made a huge difference to my comfort, very pleased, thanks.

22 de dezembro de 2025
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Resposta da Back Care Solutions

Hi Jill,

Thanks very much for leaving us your 5-star review! We're very happy to hear that your new equipment is making a huge difference and that you're also satisfied with the service provided.

Kind regards,
The BCS Team

Classificada 5 em 5 estrelas

1st Class Company, 1st Class Experience!

From start to finish I have had the best experience with Back Care Solutions. The initial contact and the communication all the way through have been, professional, helpful and for me a very important part, friendly.
I have already recommended them to Colleagues at my place of work.
If I was asked to give marks out of 10, it would be a 20.
Wonderful Company, I would recommend to everyone!
Thank you Back Care Solutions.

16 de dezembro de 2025
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Resposta da Back Care Solutions

Hi Tracey,

Thank you very much for leaving us your wonderful 5-star review! It's fantastic to hear that you've had a great experience with us!

Kind regards,
The BCS Team

Classificada 5 em 5 estrelas

Quick and helpful

Equipment availability was good and delivery very quick. I was pleasantly surprised that Back Care Solutions not only delivered this so quickly, but also installed the equipment, showing me how to use everything and helping me get set up. Would recommend and will use again in future for any ergonomic equipment.

11 de dezembro de 2025
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Resposta da Back Care Solutions

Hi Bethany,

Thanks so much for leaving us your fantastic 5-star review! We're pleased to read that you're satisfied with our quick delivery and setup service.

Kind regards,
The BCS Team

Classificada 5 em 5 estrelas

The items delivered arrived earlier…

The items delivered arrived earlier than expected the shared video assembly instructions were extremely useful and did not take too long to build the desk.

I was very pleased with the communications and responsiveness of your team. One example was when I asked what colour of the desk top would be I was provided with at least 5 different options to choose from.

Thank you for an excellent service with plenty of notifications to keep me informed.

12 de dezembro de 2025
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Resposta da Back Care Solutions

Hi James,

Thank you for taking the time to leave us a 5-star review. We really appreciate your kind feedback and are pleased to hear that your experience with us met your expectations.

Kind regards,
The BCS Team

Classificada 5 em 5 estrelas

Friendly & professional

Really smooth delivery. Staff were lovely, exactly the kind of professionalism you'd want from someone coming into your home. Really helpful explaining all the equipment and left everything tidy

17 de dezembro de 2025
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Resposta da Back Care Solutions

Hi Cee,

Thank you so much for leaving your wonderful 5-star review! It's great to hear that you're pleased with your delivery and setup.

Kind regards,
The BCS Team

Classificada 5 em 5 estrelas

Excellent Service

Excellent Service
The technician arrived on time, came with multiple options, and was very friendly.
The repair was completely quickly and Steve was really helpful.

Would definitely recommend

16 de dezembro de 2025
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Resposta da Back Care Solutions

Hi Joanne,

Thank you so much for leaving your fantastic 5-star review! It's great to read that your repair went well and that you're happy with the service provided.

Kind regards,
The BCS Team

Classificada 5 em 5 estrelas

The assessment was thorough and well…

The assessment was thorough and well explained and was not rushed at all. Looking at photos helped to further explained the issues with my office setup.

9 de dezembro de 2025
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Resposta da Back Care Solutions

Hi Rosaline,

Many thanks for leaving us your 5-star review! It's great to read that the assessment went well and you found it thorough and well-explained.

Kind regards,
The BCS Team

Classificada 5 em 5 estrelas

Outstanding service

The service and support I received from Back Care Solutions was fantastic. They guided me through all the steps required to complete an accurate assessment and the gentleman who delivered my equipment, was kind, polite and exceptionally through going through set up and use for me. I couldn't have wished for any more care and support.

2 de dezembro de 2025
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Resposta da Back Care Solutions

Hi Sarah,

Thanks for leaving us your wonderful 5-star review! We're glad to read that your pleased with the service provided with delivering your new equipment.

Kind regards,
The BCS Team

Classificada 5 em 5 estrelas

Great service from start to finish very…

Great service from start to finish very polite and friendly staff.

4 de dezembro de 2025
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Resposta da Back Care Solutions

Hi Ian,

Thanks for leaving your five-star review! We're delighted to hear you're satisfied with our service.

Kind regards,
The BCS Team

Classificada 5 em 5 estrelas

Had a phonecall half hour before he was…

Had a phonecall half hour before he was arriving ..so helpfull.. assembled
the chair together showing me all the different settings on the chair ..set the chair so I was comfortable and was very friendly ..great service .

2 de dezembro de 2025
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Resposta da Back Care Solutions

Hi Jayne,

Thank you so much for leaving us your 5-star review! We're glad your delivery went well and you're pleased with your new chair.

Kind regards,
The BCS Team

Classificada 5 em 5 estrelas

Very happy with the service from Back…

Very happy with the service from Back Care Solutions and the prompt delivery of equipment required. Thanks again

10 de dezembro de 2025
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Resposta da Back Care Solutions

Hi Anisa,

Thanks so much for leaving us your 5-star review! We're so pleased you're satisfied with the service and equipment provided.

Kind regards,
The BCS Team

Classificada 4 em 5 estrelas

Excellent service

Excellent service. Just took a bit of time to get the new chair delivered (c.just over a month)

9 de dezembro de 2025
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Resposta da Back Care Solutions

Hi Keith,

Many thanks for leaving us your 4-star review! The particular chair on your order was not one we stock in our warehouse, so had to be ordered from the manufacturer. We do appreciate your patience and glad everything has arrived.

Kind regards,
The BCS Team

Classificada 5 em 5 estrelas

New chair

The chap who delivered my chair was excellent. He put everything together and then proceeded to set it up correctly for me explaining how everything worked as he went through. Finished by ensuring that I was comfortable with my position.

24 de novembro de 2025
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Resposta da Back Care Solutions

Thank you for leaving us a 5-star review! It's great to hear that our delivery and setup service made the experience smooth, informative, and comfortably tailored for you.

Kind regards,
The BCS Team

Classificada 5 em 5 estrelas

Excellent customer service

The service I received was of a high standard by the technician (Steven Holding). Steven was helpful, friendly and professional when delivering my new office chair. I was shown how to use my new chair and was given an instructions booklet to refer to when needed.

The ergonomic chair I am using for work is a lot better than my previous chair, and I can use this effectively in a way that works best for my current health needs.

10 de novembro de 2025
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Resposta da Back Care Solutions

Hi Zak,

Thank you for leaving us a 5-star review! We’re delighted to hear that our technician, Steve, provided professional, friendly support and that your new ergonomic chair is already making a positive difference to your comfort and work setup.

Kind regards,
The BCS Team

Classificada 5 em 5 estrelas

Chair

Such nice people
Helpful all the way

20 de novembro de 2025
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Resposta da Back Care Solutions

Hi Mary,

Thank you so much for leaving your 5-star review. We're glad to hear you were satisfied with our service and that our staff were helpful.

Kind regards,
The BCS Team

Classificada 5 em 5 estrelas

Great Service

Very quick delivery date and I received lots of email to update me on delivery time etc which was appreciated.

19 de novembro de 2025
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Resposta da Back Care Solutions

Hi Jane,

Many thanks for leaving us your 5-star review. It's great to hear that you were pleased with the delivery and service provided.

Kind regards,
The BCS Team

Classificada 5 em 5 estrelas

Very professional service and high…

Very professional service and high quality products.
Would recommend for anyone looking for supportive office equipment.

13 de novembro de 2025
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Resposta da Back Care Solutions

Hi Richard,

Thank you for leaving a 5-star review - we’re delighted that our professional support and product quality made your experience a positive one.

Kind regards,
The BCS Team

Classificada 5 em 5 estrelas

Outstanding Experience

I had a chair delivered and set up to my needs in my home which was arranged through my work at first I was a bit sceptical of how it was going to work but the delivery driver was so friendly and caring he took his time explaining everything and setting the chair exactly to how I need it.
The customer service team who contacted me to arrange delivery were so helpful and explained everything to me also.

18 de novembro de 2025
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Resposta da Back Care Solutions

Hi Drew,

Thank you for leaving us a 5-star review! We're really pleased to hear that you experienced a smooth and helpful service.

Kind regards,
The BCS Team

Classificada 5 em 5 estrelas

First Class Service and Products

We first met Oliver Jones from Back Care Solutions at a Health and Safety Conference, and his friendly yet professional manner stood out right from the start. Since then, we’ve used their DSE services several times and placed multiple orders for equipment — and we honestly couldn’t be happier with the whole experience.

Everything, from placing the orders to receiving them, has been incredibly smooth and easy. We really appreciate the personal touches too, such as the helpful emails keeping us updated on our order and delivery. Items always arrived quickly, and we even received follow-up messages to make sure everything was okay. Oliver is extremely knowledgeable, very responsive, and always willing to offer alternative equipment suggestions that suit the user’s needs and budget. He also recently attended our Employee Health and Safety Day, and the feedback was overwhelmingly positive — several employees mentioned how helpful and knowledgeable he was.

The DSE assessments we’ve had have also been of a very high standard. From booking appointments to the clarity and quality of the reports, the whole process is handled with care. Employees are treated with respect and sensitivity, and are put at ease throughout the assessment. The reports are detailed yet easy to understand, both for us and for the employee, and the recommended items are always appropriate — there’s no hard sell or pushing unnecessary equipment, which we’ve unfortunately experienced with other providers in the past.

Overall, the service, delivery, and quality of both the products and the support we receive have been excellent. The teams we interact with are always professional, supportive, and approachable. I’d happily recommend this company to anyone looking for reliable, high-quality DSE services and workplace solutions.

11 de novembro de 2025
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Resposta da Back Care Solutions

Hi Sian,

Many thanks for leaving us such a wonderful 5-star review! We're so happy that you're pleased with our service and products received.

Kind regards,
The BCS Team

Classificada 5 em 5 estrelas

Really pleased with the service and my…

Really pleased with the service and my desk - thank you!

28 de outubro de 2025
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Resposta da Back Care Solutions

Hi Anita,

Thank you for leaving a 5-star review - we’re delighted to hear you’re happy with both our service and product, and we truly appreciate your support.

Kind regards,
The BCS Team

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