Stay away from this shop. Bananafingers used to be my favourite shop, and I've been a loyal customer for many years. After changing owners / moving to Italy, support are completely absent, and it's... Ver mais
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Leia as opiniões dos outros
Extremely disappointing experience with Banana Fingers and Spring. Banana Fingers stated that they use UPS as their courier, which gave me confidence in ordering. However, they actually used Spring... Ver mais
Got a brilliant jacket from here that was an absolute bargain ! Arrived really quickly & well packed. Customer service was lovely as well. I fully support smaller shops where & when I can and these... Ver mais
Have never had any problems with Bananafingers, they've always provided impeccable, professional service for all of my various interactions, even when I've had warranty issues with a pair of shoes. I... Ver mais
Informações sobre a empresa
- Loja de equipamentos e roupas para actividades ao ar livre
- também em
- Clube de escalada
- Escalada
- Loja de artigos para acampamento
- Loja de artigos para desportos ao ar livre
Escrito pela empresa
BananaFingers is one of the leading UK based rock climbing gear shops. Stocking everything from climbing shoes, chalk, hiking boots, backpacks, clothing and more specialist gear.
Informações de contacto
Unit 8, Whitehall Trading Estate, Gerrish Avenue, BS5 9DF, Bristol, Reino Unido
- 01179551313
- enquiries@bananafingers.co.uk
- www.bananafingers.co.uk
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Poor customer service
Poor customer service, return the product from Hong Kong because of the wrong size, we did nothing wrong but they Reject the item and sent back to hong kong so that we pay 100GBP shipping fee for that horrifying customer service

Resposta da www.bananafingers.co.uk
Very quick and efficient delivery
Ordered Sunday (Bank Holiday monday) and arrived Friday in Sydney Australia.
Very quick service. Products were as described.
Would definitely use them again as they were very reliable.
I recently purchased a pair of climbing …
I recently purchased a pair of climbing shoes from these guys online that were the wrong fit. My emails were answered very promptly and they immediately sent out a replacement pair. The staff were knowledgeable, helpful and friendly so I would be happy to support this company in the future.
Excellent customer service
Excellent customer service - rapid dispatch and replied within the hour to queries.
Great company, great product
Easy to purchase online, arrived quickly, package left in safe place. Really pleased with the product.
Placed an order and they took the money …
Placed an order and they took the money from my account. Received no email confirmation. Phone rings out unanswered and they have not replied to my email. Just glad I paid via credit card
Have used Banana Fingers multiple times …
Have used Banana Fingers multiple times and would thoroughly recommend them.
Brilliant website
Brilliant website, quick delivery, great quality of products. You can't really ask for more. I'm a returning customer and I will keep coming back to Banana fingers! Thanks for being so fantastic!
good service no hassle
Good prices, fast delivery, great customer service
One of the best experiences with online shops. Ordered some climbing stuff, delivery from UK to Slovakia in 2 days. Amazing customer service on facebook. They even gave me additional 10% discount...
Great prices and fast delivery
Fabulous
Fabulous
Despite the fact I returned 2 harnesses because I was disappointed with the fit, Banana Fingers kept going and my third choice was perfect.
The tracked postal service is also very handy; it tells you when the parcel is being delivered and I like the fact I can leave the parcel in a safe place.
You pay for returns, but the delivery is free over a certain amount.
The responses to inquiries were prompt either by email or a phone call to my office.
I would thoroughly recommend Banana Fingers to other climbers.
Responded quickly to my query and …
Responded quickly to my query and delivered quickly
Very quick delivery
Very quick delivery, well package, but can't review the actual item as it's a Christmas present for my son.
Great customer service
Bought some climbing shoes... wrong size and returned for size up. I subsequently decided that I would prefer a refund. No hassle at all. Quick response and refund processed. Will shop again.
Amazing store
Amazing store, amazing variety, amazing service. Really good exchanging my climbing pants to a different size, can’t recomend enough
Great shopping site for climbers
They sell great brands and the selection of gear and clothes is quite nice, very good shopping site for climbers and the delivery is always on time. I really like it!
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