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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I wear an external brace over my left shoe and find it very difficult to get footwear to fit, especially walking boots. I phoned the Bristol shop to discuss my problem and was advised to come when Bra... Ver mais

Classificada 5 em 5 estrelas

Customer services were brilliant when my parcel's delivery address was slightly off and Royal mail were unable to alter/deliver to the correct address when I spoke to them - they sorted it out for me... Ver mais

Classificada 5 em 5 estrelas

I was looking for a specific item online and found it at Taunton Leisure at a very competitive price. I have ordered items from Taunton previously and was very pleased with their swift service. Latest... Ver mais

Classificada 5 em 5 estrelas

I accidentally sent a return parcel to Taunton Leisure , and even though it had nothing to do with them, they kindly reached out to let me know they had it. Robyn from Taunton Leisure was absolute... Ver mais

Informações sobre a empresa

  1. Loja de equipamentos e roupas para actividades ao ar livre
  2. Fornecedor de toldos
  3. Loja de artigos para acampamento
  4. Loja de artigos para desportos ao ar livre
  5. Loja de artigos desportivos

Escrito pela empresa

We have been selling superb quality outdoor gear for over 40 years at our Taunton, Exeter & Bristol stores and online / by phone. Founded originally by the Clark family, and still in the same hands today, we are still passionate about the outdoors and the industry in which we work. We offer a wide range of clothing & equipment for walking, climbing, camping, travel & expeditions from trusted brands like Rab, Montane, Mountain Equipment, Scarpa, Altberg, Osprey, Outwell, Vango, MSR, Hilleberg, and many more. Our success stems not only from our retail stores and online business, but equally our team of dedicated and knowledgeable staff that offer an unequalled level of service. We're always happy to help - whether your enquiry is about an online boot fitting, a general product query, or anything in-between - drop us an email or pop in-store, and our team of experts will certainly advise you the best they can.

Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

6 mil opiniões

5 estrelas
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1 estrela

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 5 em 5 estrelas

Brilliant customer support with delivery issues

Customer services were brilliant when my parcel's delivery address was slightly off and Royal mail were unable to alter/deliver to the correct address when I spoke to them - they sorted it out for me and the daypack was delivered to the amended address the following day. They couldn't have been more helpful or efficient; thanks guys!

27 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great service.

I emailed with a product enquiry which was answered within an hour. I placed my order.
A day later I was wearing my new jacket!
Great service.

23 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

I've lost all trust in this company.

I've lost all trust in this company.

Normally, I trust them a lot and don't hesitate to shop with them, but with my last order: Order #378874
The product wasn't delivered to me. Royal Mail lost the product. I know this isn't the company's fault, these kinds of problems can happen.

But the company is making it unnecessarily difficult for me to get a refund. Royal Mail personnel come and say they can't find the product.

I contact the company and tell them: I didn't receive the product, and the tracking code says "Returned to Sender." The company lost the product and can't deliver it. I ask them to refund my money and not leave me in this situation, and that I should buy the product from somewhere else. Or send me the same product with a different shipping option.

However, the company representative gave an unbelievable response: "There's a 30-day legal period, you have to wait. We need to know how the product got lost, whether it came to you, or what happened." But that's not my problem!

In short, I've lost all trust in this company. If your product is delivered, there's no problem, but if the delivery company loses it, then you're in trouble.

12 de abril de 2026
Opinião espontânea
logótipo da Taunton Leisure

Resposta da Taunton Leisure

Thank you for your review.

We’re sorry to hear about the issue with your delivery and understand how frustrating this situation is.

To clarify, while the Consumer Rights Act allows up to 30 days to resolve delivery issues, we operate a shorter internal timeframe of 10 working days to allow Royal Mail to complete its investigation and confirm whether a parcel is lost or still in transit. This is standard procedure when a parcel is marked as “returned to sender” but has not yet been received back by us.

We have been actively working with Royal Mail on your case and will resolve this as soon as the investigation is complete, whether that is a replacement or a full refund.

Thank you for your patience while we work to get this sorted.

Classificada 5 em 5 estrelas

Excellent service

Price
Website
Service
Comms
All faultless.
Great company to buy from and the service has brought me back again and again.
Thanks to the team at Taunton leisure

13 de abril de 2026
Opinião espontânea

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