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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

As always our experience was excellent. Brandon took us through the system set up in our iX3 and now we now have our personal set up for our individual needs. Brandon also showed us how to get the bes... Ver mais

Classificada 5 em 5 estrelas

There were a few things we were unsure of with certain apps with our phone connecting to the car. We made an appointment with Brandon, who explained everything we asked, he was very knowledgeable,... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

My BMW X5 was in for an oil service today, I was offered the usual wash and vac courtesy clean which, needless to say, I accepted. I would like to both thank and congratulate whoever cleaned it, you... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

From the start we dealt with Duncan when purchasing the car who went out of his way to be helpful and said any problems to contact him, which we did when we couldn't understand all of how the dashboar... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Concessionário auto

Escrito pela empresa

BARRETTS OF KENT, SINCE 1902. COMBINING TRADITIONAL VALUES OF THE PAST, WITH THE CARS OF THE FUTURE. Proud new and used car retailers for Jaguar, Land Rover, BMW, MINI and Honda. With over 120 years of experience as a family-owned and operated business, we pride ourselves on great customer service and our wealth of automotive knowledge. We are passionate about making the car buying process an enjoyable experience, with a team of professional staff, that you can trust and rely on to guide you through seamlessly. Our service doesn’t just stop when you leave our showrooms, we are here to help you through your entire journey, which is why we build the strong, long-lasting relationships we have with our customers.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 71% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Excellent service

27 de novembro de 2024
Opinião espontânea
logótipo da Barretts Kent

Resposta da Barretts Kent

Hi,

Thank you for your five-star review and great comment.

Classificada 5 em 5 estrelas

A happy experience

Reception was very friendly and efficient (with unlimited coffee). The work was was completed promptly and
offer of cleaning whilst offered was not required.
A happy experience.

27 de novembro de 2024
Opinião espontânea
logótipo da Barretts Kent

Resposta da Barretts Kent

Hi John,

Thank you for your five-star review and amazing comments.

Classificada 4 em 5 estrelas

Car was booked in for warranty repairs…

Car was booked in for warranty repairs and MOT and all was done to timetable and Mark in Service was very good at keeping in touch with updates. Would give him the 4stars. Car was picked up and delivered which was helpful and brought back nice and clean and all working etc.

27 de novembro de 2024
Opinião espontânea
logótipo da Barretts Kent

Resposta da Barretts Kent

Hi,

Thank you for your review and feedback.

Classificada 5 em 5 estrelas

Transmission issue

Found the service team at Ashford to be very helpful and interface with updates and questions to help narrow down the cause of the issue with Sophie was very good. Great communication and customer service. I felt very well looked after.
Thank you

22 de novembro de 2024
Opinião espontânea
logótipo da Barretts Kent

Resposta da Barretts Kent

Hi Ben,

Thank you for your five-star review and amazing comments. We will pass your comments on to Sophie and the team.

Classificada 5 em 5 estrelas

Welcomed by staff and generally very…

Welcomed by staff and generally very well looked after with refreshments while I waited for my MOT check.

25 de novembro de 2024
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logótipo da Barretts Kent

Resposta da Barretts Kent

Hi Alan,

Thank you for your five-star review and great comments.

Classificada 1 em 5 estrelas

Barretts Ashford could not care less !

Barretts Canterbury amazing service, sadly Barretts
Ashford are clueless when asked a question about thier cars, and really lack customer service skills.. by all accounts they dont need customers who have purchased a car from another dealer!!

26 de novembro de 2024
Opinião espontânea
logótipo da Barretts Kent

Resposta da Barretts Kent

Hello Mr Anthoney,
We're disappointed to hear our service fell short of your expectations. Our Service Manager, Lee Turner would like to discuss your recent experience further however, we are struggling to find your contact details. Please call us on 01233 500555 so we can investigate this further.

Classificada 5 em 5 estrelas

Helpful and Friendly service…

Helpful and Friendly service department, I purchased my F-Type here 3 years ago and have returned every year for its annual service and M.O.T., Barretts are not my nearest maindealer but sometimes you have to go the extra miles.

25 de novembro de 2024
Opinião espontânea
logótipo da Barretts Kent

Resposta da Barretts Kent

Hi Neil,

Thank you for your five-star review and great comments. Thank you for your continued returns, especially travelling the distance to reach us, we look forward to welcoming you back you on your next visit.

Classificada 5 em 5 estrelas

Very good service

Very good service. Collection and return excellent. Only miniscule problem was Health Report video had no sound but that would not detract from 5 stars!

21 de novembro de 2024
Opinião espontânea
logótipo da Barretts Kent

Resposta da Barretts Kent

Hi Mr Talbot, thank you for your five-star review and great feedback. We're glad you experienced great service at Barretts.

Classificada 5 em 5 estrelas

Great communication

Great communication, efficiently rectified a small warranty issue with a free gift for my inconvenience and complimentary vehicle clean too. 5 stars from me.

21 de novembro de 2024
Opinião espontânea
logótipo da Barretts Kent

Resposta da Barretts Kent

Hi Ken, thank you for your five-star review and great feedback. We're glad you experienced great service at Barretts.

Classificada 5 em 5 estrelas

Very friendly helpful staff nothing was…

Very friendly helpful staff nothing was to much trouble for them. Car went back in for a recall, over all we were very satisfied with the service.

21 de novembro de 2024
Opinião espontânea
logótipo da Barretts Kent

Resposta da Barretts Kent

Hi Jennie, thank you for your five-star review and great feedback. We're glad you experienced great service at Barretts.

Classificada 5 em 5 estrelas

Excellent experience

I purchased a car from Barretts BMW in Canterbury. I found it to be a relaxing and stress free experience. I was made to feel welcome by staff in the showroom and Duncan was very professional and not pushy in any way. I am delighted with my new vehicle and would highly recommend this business.

18 de novembro de 2024
Opinião espontânea
logótipo da Barretts Kent

Resposta da Barretts Kent

Hi, thank you for your five-star review and great feedback. We're glad you experienced great service at Barretts BMW Canterbury.

Classificada 5 em 5 estrelas

Good efficient service

Good efficient service. Polite helpful staff and kept up to date with the work done.

20 de novembro de 2024
Opinião espontânea
logótipo da Barretts Kent

Resposta da Barretts Kent

Hi Malcolm, thank you for your five-star review and great feedback.

Classificada 5 em 5 estrelas

Great service

Great service, polite, efficient and convenient. I am happy to recommend.

20 de novembro de 2024
Opinião espontânea
logótipo da Barretts Kent

Resposta da Barretts Kent

Hi Justine,

Thank you for your five-star review and great comments.

Classificada 5 em 5 estrelas

Brilliant service from start to finish…

Brilliant service from start to finish Kieran Seal and his team where first class. If you are in the Kent area please make the effort to use BMW Canterbury as your chosen service provider. They go the extra mile with a smile 😊

20 de novembro de 2024
Opinião espontânea
logótipo da Barretts Kent

Resposta da Barretts Kent

Hi Hamish,

Thank you for your five-star review and amazing comments.

Classificada 5 em 5 estrelas

Wouldn't go anywhere else!

The staff at Barretts BMW Canterbury are always really friendly and super helpful. The quality of their engineers work has always been excellent. Highly recommended!

18 de novembro de 2024
Opinião espontânea
logótipo da Barretts Kent

Resposta da Barretts Kent

Hi Jarrett, thank you for your five-star review and great feedback. We're pleased you received excellent service at Barretts BMW Canterbury.

Classificada 5 em 5 estrelas

Barretts always make you welcome

Barretts always make you welcome, and I am confident the work is completed to the best standards. Check is simple and straightforward and I have been using them since I purchased my car.

19 de novembro de 2024
Opinião espontânea
logótipo da Barretts Kent

Resposta da Barretts Kent

Hi Roy, thank you for your five-star review and great feedback. We're pleased you received excellent service at Barretts.

Classificada 5 em 5 estrelas

Excellent service

2016 BMW 335d Touring, 57500m, front shock absorber seal split and leaking heavily (pothole), failed MOT. Swift and sympathetic response from staff at Barrett’s Ashford meant replacement fitted within two working days; and under my BMW extended warranty, thank you very much Sophie and the others involved.

18 de novembro de 2024
Opinião espontânea
logótipo da Barretts Kent

Resposta da Barretts Kent

Hi Richard, thank you for your five-star review and great feedback. We will pass this on to Sophie and the team. We are pleased you received excellent service at Barretts BMW Ashford.

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