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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

As always our experience was excellent. Brandon took us through the system set up in our iX3 and now we now have our personal set up for our individual needs. Brandon also showed us how to get the bes... Ver mais

Classificada 5 em 5 estrelas

There were a few things we were unsure of with certain apps with our phone connecting to the car. We made an appointment with Brandon, who explained everything we asked, he was very knowledgeable,... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

My BMW X5 was in for an oil service today, I was offered the usual wash and vac courtesy clean which, needless to say, I accepted. I would like to both thank and congratulate whoever cleaned it, you... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

From the start we dealt with Duncan when purchasing the car who went out of his way to be helpful and said any problems to contact him, which we did when we couldn't understand all of how the dashboar... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Concessionário auto

Escrito pela empresa

BARRETTS OF KENT, SINCE 1902. COMBINING TRADITIONAL VALUES OF THE PAST, WITH THE CARS OF THE FUTURE. Proud new and used car retailers for Jaguar, Land Rover, BMW, MINI and Honda. With over 120 years of experience as a family-owned and operated business, we pride ourselves on great customer service and our wealth of automotive knowledge. We are passionate about making the car buying process an enjoyable experience, with a team of professional staff, that you can trust and rely on to guide you through seamlessly. Our service doesn’t just stop when you leave our showrooms, we are here to help you through your entire journey, which is why we build the strong, long-lasting relationships we have with our customers.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 71% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Highly recommended service

Excellent, prompt, efficient and friendly service. Easy to communicate with. Keep up the good work!

19 de novembro de 2024
Opinião espontânea
logótipo da Barretts Kent

Resposta da Barretts Kent

Hi Omar,

Thank you for your five-star review and great comments.

Classificada 5 em 5 estrelas

FRIENDLY PROFESSIONAL SERVICE !!,

As usual I FLAG the friendly and professional approach from BARRETTS.
SImply perfect IN EVERY WAY!! ( Shame you have to pay ,it's the only negative !! Ha Ha 🤣 😂 🤣

18 de novembro de 2024
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logótipo da Barretts Kent

Resposta da Barretts Kent

Hi Stewart,

Thank you for your five-star review and great comments.

Classificada 5 em 5 estrelas

I had a great experience with Barrett’s…

I had a great experience with Barrett’s Ashford yesterday. I chose to wait for it while they fitted two new tyres on my Mini. I sat and read and drinking cups of tea for just over an hour. They cleaned my car afterwards which was a bonus.
They may be a little more expensive than a tyre place but do you do get a good service.10/10 from me.

18 de novembro de 2024
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logótipo da Barretts Kent

Resposta da Barretts Kent

Hi Brenda,

Thank you for your five-star review and great comments.

Classificada 5 em 5 estrelas

First impressions when I walked through…

First impressions when I walked through the doors at bmw was 1st class front of house team were fantastic warm friendly greeting explained everything in a relaxed manner offered coffee a comfortable seat made to make you feel welcome same as the service team first class service explained everything recall work carried out no fuss and car cleaned before I got it back 👍

18 de novembro de 2024
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Resposta da Barretts Kent

Hi David,

Thank you for your five-star review and great comments.

Classificada 4 em 5 estrelas

So nearly good

On a recent recall visit I decided to have the oil service completed which they did in good time and without any issues. Was given a loan car which was nice and Tanya was very efficient with updates and info during the visit and overall I’m pleased with the customer experience. Two things however, my service indicator has not been reset so I’m still showing and inspection on the computer and the vehicle wasn’t washed which I was lead to believe was part of the visit. Nearly five stars but…

12 de novembro de 2024
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logótipo da Barretts Kent

Resposta da Barretts Kent

Hi Andy,

Thank you for your review and comments, we are sorry to hear we fell short of five-stars for you on your recent visit. Please contact a member of the team so we can rectify this situation.

Classificada 5 em 5 estrelas

Had a really great experience at Barretts Landrover and Jaguar in Canterbury.

Had a really great experience at Barrett’s Canterbury on Friday. I had booked to have a new key cloned and was made to feel very welcome. I opted to wait and was plied with coffees and some delicious cake! My car was returned to me having been given a very thorough clean. I would definitely return for future needs and would highly commend all the members of staff for their friendly and helpful attitudes to customers.

15 de novembro de 2024
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logótipo da Barretts Kent

Resposta da Barretts Kent

Hi Valerie,

Thank you for your five-star review and great comments.

Classificada 5 em 5 estrelas

Always such friendly service …

Always such friendly service and love that they offer a return bus in to Canterbury town centre whilst you wait for the car to be serviced. Managed to get my car in earlier than planned and i can’t thank them enough.

15 de novembro de 2024
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logótipo da Barretts Kent

Resposta da Barretts Kent

Hi Nina,

Thank you for your five-star review and great comments.

Classificada 5 em 5 estrelas

Older BMW recall work

I brought my old BMW in for some recall work this week at Barrett’s Canterbury. As I have always experienced with Barratts everything ran smoothly and it was back within the day. Thanks

15 de novembro de 2024
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logótipo da Barretts Kent

Resposta da Barretts Kent

Hi Malcolm,

Thank you for your five-star review and great comments.

Classificada 5 em 5 estrelas

Very Professional Warm Service

Great Service As Usual, From Front of House Greeting with Emma, Attentive Staff In Waiting Area And Of Course First Class Attention Of Engineer Aaron. And All
Paperless. (Car Returned Spotless)

11 de novembro de 2024
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logótipo da Barretts Kent

Resposta da Barretts Kent

Hi Bernard, thank you for your five-star review and great feedback. We will make sure to pass this on to Emma and Aaron. We're pleased you received great service from Barretts.

Classificada 5 em 5 estrelas

My car went in for a recall

My car went in for a recall, I was given a courtesy car and I was kept informed,bi needed a couple of other things done..I was pleased when they said I would get £100 off my bill because of the recall.
I have been going to Barrets Canterbury over many years and always receive good service, they know how to look after their customers.

13 de novembro de 2024
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logótipo da Barretts Kent

Resposta da Barretts Kent

Hi Alison, thank you for your five-star review and great feedback. We're pleased you received great service at Barretts Canterbury, and we thank you for your continued support.

Classificada 5 em 5 estrelas

Excellent service from Barrett’s Land…

Excellent service from Barrett’s Land Rover, in particular from Melody. Would be happy to use again.

12 de novembro de 2024
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logótipo da Barretts Kent

Resposta da Barretts Kent

Hi Andrew, thank you for your five-star review and great feedback. We will make sure to pass this on to Melody.

Classificada 5 em 5 estrelas

Recall

Great experience on my BMW ALPINA recall, everyone from the front desk to the technician where very nice, polite and professional, one bit liked in particular was the video of the healt inspection, I believe that is a very clever thing to do, well done Barretts BMW Canterbury!

11 de novembro de 2024
Opinião espontânea
logótipo da Barretts Kent

Resposta da Barretts Kent

Hi Cristian,

Thank you for your five-star review and great comments.

Classificada 5 em 5 estrelas

I am always happy with the service at…

I am always happy with the service at Barretts BMW. The car service and brakes replacement was completed by midday which meant I had as little inconvenience as possible.

11 de novembro de 2024
Opinião espontânea
logótipo da Barretts Kent

Resposta da Barretts Kent

Hi Frances,

Thank you for your five-star review and great comments.

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