We have used this company before and have always found their products to be of great quality. The sample service was very useful, enabling us to match the ottoman base to our current headboard. The de... Ver mais
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Leia as opiniões dos outros
Having been let down by Dreams, we went to Bed Factory Direct on Long Lane Aintree. We told the sales advisor Cameron what we were looking for, a small double divan for our Autistic grandson. Cameron... Ver mais
A empresa respondeu
The bed was delivered on time and the delivery drivers were very helpful and courteous. The bed was fairly easy to put together (would have preferred instructions, but there weren't any) but my son lo... Ver mais
Ordered and paid for a sideboard, chose delivery date, got an email confirming delivery, received tracking updates from courier only to receive an email saying order cancelled as not in stock, oh yeah... Ver mais
Informações sobre a empresa
Escrito pela empresa
Bed Factory Direct are a bed manufacturer and retailer, with over 35 years of specialist experience in creating, selling and delivering high-quality beds, mattresses and headboards. Thousands of satisfied customers have taken comfort in our commitment and dedication to providing a superb products, along with excellent levels of customer service.
Informações de contacto
Marl Road, L33 7UH, Liverpool, Reino Unido
- 0151-548-1554
- customerservice@bedfactorydirect.co.uk
- www.bedfactorydirect.co.uk
4,4
Excelente
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 24% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Bed Factory Direct
Dear David,
Thank you for your 5-star review.
We're delighted to hear that you are pleased with your single headboard and found it to be excellent value for money. It's also wonderful to know that you were happy with the service you received.
We truly appreciate your feedback and thank you for choosing us. We hope to serve you again in the future.
Kind regards,
Great bed - great service
We were kept in touch throughout the process, from placing the order to delivery within a specific timeframe.
The bed itself is great quality and very easy to assemble.
28 de maio de 2026
Opinião espontânea
Resposta da Bed Factory Direct
Dear Christine,
Thank you for taking the time to leave us such a wonderful 5-star review.
We're delighted to hear that you were kept informed throughout the entire process and that the delivery was completed within the expected timeframe. It's also fantastic to know that you're pleased with the quality of your bed and found it easy to assemble.
Providing great products alongside excellent customer service is something we take great pride in, so your feedback means a lot to us.
Thank you for choosing us, and we hope you enjoy your new bed for many years to come.
Very accommodating and supportive when…
Very accommodating and supportive when we had to change delivery dates at short notice and also change product specification due to my error in using a tape measure!
Full credit to their customer support team!
Thank you for averting a disaster!
22 de maio de 2026
Resposta da Bed Factory Direct
Dear Peter,
Thank you for your fantastic 5-star review.
We're delighted to hear that our customer support team was able to assist with the changes to your delivery date and product specification. We understand that plans can change, and we're always happy to do our best to help when unexpected situations arise.
It's wonderful to know that we were able to resolve the measurement issue and help avoid what could have been a very frustrating experience. Your kind words and recognition of our team's efforts mean a great deal to us.
Thank you for choosing us, and we hope you enjoy your purchase for many years to come.
Kind regards,
Delivery went so smoothly
I posted a positive review when I purchased the bed and mattress. Well the bed and mattress have been delivered this morning and I was chuffed with the service provided. I arranged for the old bed to be removed, the new bed installed and all packaging removed. The two lads were Iain and Phil and they are a credit to your company. So friendly and helpful.
27 de maio de 2026
Opinião espontânea
Resposta da Bed Factory Direct
Dear Moira,
Thank you so much for taking the time to leave another wonderful 5-star review.
We're delighted to hear that the delivery of your bed and mattress went so smoothly and that you were pleased with the removal of your old bed, installation of the new one, and the packaging collection service.
It's especially lovely to hear your kind comments about Iain and Phil. We will be sure to pass on your feedback to them, as they will be thrilled to know they made such a positive impression. They truly are valued members of our team, and we're proud to hear they provided the friendly and helpful service we strive for.
Thank you again for your support and for choosing us. We hope you enjoy your new bed and mattress for many years to come.
Friendly and professional
The staff were polite, friendly and very helpful.
The delivery was handled very professionally and conveniently and were a credit to their company.
This is my first use of the company, but the same day I recommended them to 2 other people and I will myself use them again.
22 de maio de 2026
Resposta da Bed Factory Direct
Thank you for your fantastic 5-star review.
We're delighted to hear that you found our team polite, friendly, and helpful, and that your delivery experience was handled professionally and conveniently. Your kind words about our staff and delivery team mean a great deal to us.
What makes your feedback even more special is knowing that, as a first-time customer, you felt confident enough to recommend us to two other people on the very same day. That is one of the highest compliments we can receive, and we are truly grateful for your trust and support.
Thank you for choosing us. We look forward to serving you again in the future.
Kind regards,
0 stars so far..
0 stars so far... ordered 10days ago. supposed to have arrived 5 days ago, still no sign and no response to my emails from APC couriers or Bed factory Direct web site. Still waiting and begining to wonder if theres a scam somewhere..
20 de maio de 2026
Quality furniture
18 de maio de 2026
Resposta da Bed Factory Direct
Dear Diane,
Thank you for your 5-star review.
We're delighted to hear that you're pleased with the quality of our furniture. Providing high-quality products that our customers can enjoy for years to come is something we take great pride in.
Thank you for choosing us and for taking the time to share your feedback. We look forward to serving you again in the future.
Really nice quality furniture
Excellent, great quality, quick delivery and easy to assemble, can’t fault and would recommend
20 de maio de 2026
Opinião espontânea
Resposta da Bed Factory Direct
Dear Alison,
Thank you for your wonderful 5-star review.
We're delighted to hear that you're pleased with the quality of your furniture and that you found the delivery quick and the assembly process straightforward. It's especially rewarding to know that you would recommend us to others.
Your kind feedback means a great deal to our team, and we're thrilled that we could provide an experience that met your expectations.
Thank you for choosing us, and we look forward to serving you again in the future.
Misuse of Health and Safety legislation.
I gave a low rating for two reasons:
Your policy that your delivery team are not required to remove their shoes on entering my property.
and, you do not require your delivery team to assemble the furniture once delivered.
18 de maio de 2026
Resposta da Bed Factory Direct
Dear Mike,
Thank you for taking the time to leave your feedback.
We're sorry to hear that certain aspects of the delivery did not meet your expectations. The delivery was carried out by a third-party courier on our behalf, and we appreciate you raising your concerns regarding their footwear policy. We will ensure that your comments are passed on to the courier company for their consideration and review.
With regard to assembly, our flat-pack bed frames are supplied as self-assembly products, and unfortunately we do not currently offer an assembly service. We aim to make this clear within our product information and delivery details, but we appreciate that this may not have aligned with your expectations.
Thank you again for your feedback, as it helps us and our delivery partners continue to improve our service.
Kind regards,
The Bed Factory Direct Team
Great bed, great price, great service.
Super easy to order on the site. Delivered by polite, friendly guys. Bed packaged well and with all bits. Great Bed at a great price, with great service. Thank you!
14 de maio de 2026
Resposta da Bed Factory Direct
Dear Michelle,
Thank you for your fantastic 5-star review.
We're delighted to hear that you found our website easy to use and that your ordering experience was smooth from start to finish. It's also wonderful to know that our delivery team made a positive impression with their friendly and professional service.
We're pleased that your bed arrived well packaged and complete, and that you're happy with the quality and value for money. Comments like "great bed, great price, great service" are exactly what we strive for, so your feedback means a great deal to us.
Thank you for choosing us, and we hope you enjoy your new bed for many years to come.
3rd time ordering from this company
3rd time ordering from this company.
5 stars again
15 de maio de 2026
Opinião espontânea
Resposta da Bed Factory Direct
Thank you so much for your continued support, Mr Leece!
We’re delighted to hear that this is your third order with us and that we’ve earned another 5-star review. Your loyalty means a great deal to us, and we’re pleased that we’ve been able to provide you with excellent service each time.
We look forward to serving you again in the future.
Highly recommended
Extremely accurate delivery times, several emails and text reminders to ensure we didn’t forget (very helpful) - delivery guys were great help and even offered us assistance in assembling if we were stuck, lovely guys and greatly appreciated being pregnant I couldn’t help lift but they made sure it was all sorted with no issues!
Would highly recommend this company!
16 de maio de 2026
Opinião espontânea
Resposta da Bed Factory Direct
Thank you so much for your wonderful 5-star review, Sinead!
We’re delighted to hear that you found our delivery updates helpful and that our delivery team provided such excellent service. It’s great to know they were able to make the process as easy and stress-free as possible for you.
Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.
Wishing you all the very best, and we hope you enjoy your new bed!
Very happy
One of the few places we could find for an Emperor size headboard, reasonably priced and quickly delivered
5 de maio de 2026
Resposta da Bed Factory Direct
Thank you for your fantastic 5-star review, Chris!
We’re so pleased to hear that you were able to find an Emperor-size headboard with us at a competitive price and that your order was delivered quickly.
We really appreciate you taking the time to share your experience, and we hope you enjoy your new headboard for many years to come.
I ended up dragging multiple heavy boxes upstairs by myself while the driver remained in his vehicle watching.
Ordered a bed frame and mattress from Bed Factory and had an extremely disappointing delivery experience.
The delivery was originally scheduled for 7 May but never arrived, despite someone staying home all day waiting. I then rescheduled for 12 May and again received no delivery and no proper communication.
Tracking later showed an “attempted delivery” on the first date, however no actual attempt was made to contact us. No one came upstairs to the flat, no call was made, and only a photo of the downstairs area was uploaded.
The order finally arrived days later after multiple calls to customer service, but the delivery experience became even worse. The driver left three extremely heavy furniture boxes downstairs and expected me to move them myself to a third-floor flat. I explained that I was alone and unable to carry them safely, but no assistance was offered.
I ended up dragging multiple heavy boxes upstairs by myself while the driver remained in his vehicle watching. Another resident eventually had to help me carry the final box because it was far too heavy and large for one person.
I was left physically sore afterwards and overall the service was completely unacceptable, especially after the repeated failed deliveries and lack of communication.
Would not order again based on this experience.
13 de maio de 2026
Opinião espontânea
Well informed regarding delivery and…
Well informed regarding delivery and time. Bed mattress is good.
8 de maio de 2026
Resposta da Bed Factory Direct
Thank you, Rob, for your fantastic 5-star review! We’re delighted to hear that you were kept well informed throughout the delivery process and that your mattress is meeting your expectations.
We hope you enjoy many comfortable and restful nights on your new bed mattress. If there’s ever anything else we can help with, please don’t hesitate to get in touch.
Great from start to finish
Online ordering straightforward. Good communication re delivery. Polite and efficient delivery guys.
We bought one of the cheaper beds as a spare - impressed with it for the price. Overall a good shopping experience and a local company so 5 🌟 all round!
12 de maio de 2026
Opinião espontânea
Resposta da Bed Factory Direct
Thanks so much for your wonderful 5-star review, Ken!
We’re delighted to hear that you found the online ordering process straightforward and that our delivery updates kept you well informed. It’s also great to know that our delivery team made a positive impression.
We’re especially pleased that you’re impressed with the quality and value of your spare bed. Offering well-made products at competitive prices is something we take great pride in.
Thank you for choosing to support a local business and for your kind words. We really appreciate your recommendation and hope to serve you again in the future.
Ottoman bed
The bed when it was put together was very good, however the process for completing it was extremely difficult. The parts were not labelled, so it was very difficult to work out which screw went where without the details. Also it was discovered that one of the instructions was incorrect, but those who were assembling it were more than capable to work out how to rectify it.
28 de abril de 2026
Resposta da Bed Factory Direct
Thank you for your feedback, Mrs Elliott.
We’re very pleased to hear that you are happy with your ottoman bed now that it has been assembled.
We’re sorry to learn that the assembly process was more difficult than expected due to the parts not being labelled and an error in the instructions. We appreciate you bringing this to our attention, and your comments will be passed on to our product team so that we can improve the assembly experience for future customers.
Thank you again for your honest feedback, and we hope you enjoy your new bed.
Excellent Service
Excellent Service! Ordered a bed on the Saturday, it arrived on the Thursday, delivery drivers where great, the whole service was excellent will definitely use again.
7 de maio de 2026
Opinião espontânea
Resposta da Bed Factory Direct
Hi Christopher,
Thank you for your fantastic 5-star review!
We’re delighted to hear that you were pleased with our service from start to finish. It’s great to know your bed arrived promptly and that our delivery team provided a positive experience.
Your kind words mean a lot to us, and we’re thrilled to hear that you would definitely use us again.
Thank you for choosing us, and we look forward to serving you in the future.
Excellent people in the company
Excellent people in the company, promptly sent us swatches, followed up to check we had received the swatches and later the divan and bedhead. Great product, delighted with it. Prompt and efficient. Really helpful staff in your company!
4 de abril de 2026
Resposta da Bed Factory Direct
Hi Mrs Marsden,
Thank you for taking the time to leave such a lovely 5-star review! We’re so pleased to hear that you had a great experience with our team throughout the whole process.
From sending fabric swatches to following up on your delivery, we always aim to provide helpful and attentive service, so your kind words really mean a lot to us. We’re also delighted that you’re so happy with your divan and headboard!
We’ll be sure to pass your feedback on to the team — they’ll truly appreciate it.
Thank you again for your support and for choosing us!
Easy ordering and very quick deliver.
Easy ordering and very quick deliver.
The mattress is just as advertised - extremely comfortable
29 de abril de 2026
Resposta da Bed Factory Direct
Hi Sally,
Thank you for your wonderful 5-star review! We’re so pleased to hear that ordering was easy and your delivery arrived quickly.
It’s even better to know the mattress lived up to expectations and that you’re finding it extremely comfortable — that’s exactly what we love to hear!
We really appreciate your feedback and thank you for choosing us.
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