We have used this company before and have always found their products to be of great quality. The sample service was very useful, enabling us to match the ottoman base to our current headboard. The de... Ver mais
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Leia as opiniões dos outros
Having been let down by Dreams, we went to Bed Factory Direct on Long Lane Aintree. We told the sales advisor Cameron what we were looking for, a small double divan for our Autistic grandson. Cameron... Ver mais
A empresa respondeu
The bed was delivered on time and the delivery drivers were very helpful and courteous. The bed was fairly easy to put together (would have preferred instructions, but there weren't any) but my son lo... Ver mais
Ordered and paid for a sideboard, chose delivery date, got an email confirming delivery, received tracking updates from courier only to receive an email saying order cancelled as not in stock, oh yeah... Ver mais
Informações sobre a empresa
Escrito pela empresa
Bed Factory Direct are a bed manufacturer and retailer, with over 35 years of specialist experience in creating, selling and delivering high-quality beds, mattresses and headboards. Thousands of satisfied customers have taken comfort in our commitment and dedication to providing a superb products, along with excellent levels of customer service.
Informações de contacto
Marl Road, L33 7UH, Liverpool, Reino Unido
- 0151-548-1554
- customerservice@bedfactorydirect.co.uk
- www.bedfactorydirect.co.uk
4,4
Excelente
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 24% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Resposta da Bed Factory Direct
Hi Linda,
Thank you for your fantastic 5-star review!
We're so pleased to hear that you found the ordering process easy and that our delivery updates kept you well informed every step of the way. We work hard to make the whole experience as smooth and straightforward as possible, so it's wonderful to know we achieved that for you.
Thank you for choosing Bed Factory Direct. We really appreciate your support and hope to welcome you back again in the future.
Resposta da Bed Factory Direct
Hi,
Thank you for your wonderful 5-star review!
We're delighted to hear you were happy with the delivery and that you're pleased with the quality of both your mattress and headboard. Knowing our products have met your expectations means a great deal to us.
Thank you for choosing Bed Factory Direct. We hope you enjoy many comfortable nights ahead and look forward to serving you again in the future.
Easy ordering process and great pricing
Easy ordering process and great pricing.
Delivered on time and bed is extremely well made.
Happy customer!
12 de junho de 2026
Opinião espontânea
Resposta da Bed Factory Direct
Hi Bill,
Thank you for your fantastic 5-star review!
We're delighted to hear that you found our ordering process easy, appreciated our competitive pricing, and that your bed was delivered on time. It's especially great to know you're pleased with the quality and craftsmanship of your new bed.
Thank you for choosing Bed Factory Direct. We're so pleased you're a happy customer, and we look forward to serving you again in the future!
Delivered quickly,friendly delivery…
Delivered quickly,friendly delivery men.
Beautiful bed (we used task rabbit to put it up)
Really pleased overall.
4 de junho de 2026
Resposta da Bed Factory Direct
Hi Joy,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that your bed was delivered quickly and that our delivery team made such a positive impression. It's fantastic to know you're pleased with your beautiful new bed and that everything came together smoothly.
Thank you for choosing Bed Factory Direct. We hope you enjoy many comfortable nights ahead, and we look forward to serving you again in the future!
Love my ceaser bed fantastic service…
Love my ceaser bed fantastic service and quality. Very easy to put together
5 de junho de 2026
Resposta da Bed Factory Direct
Hi Halimah,
Thank you so much for your fantastic 5-star review!
We're thrilled to hear that you love your Caesar bed and that you're so pleased with the quality and service you received. It's also great to know you found it easy to put together, making the whole experience even better.
Thank you for choosing Bed Factory Direct. We hope you enjoy your new bed for many years to come, and we look forward to serving you again in the future.
Resposta da Bed Factory Direct
Hi Juan,
Thank you for your fantastic 5-star review!
We're so pleased to hear everything was great! Your kind feedback means a lot to us, and we're delighted you had such a positive experience.
Thank you for choosing Bed Factory Direct. We hope to welcome you back again in the future!
Bed looks great
Bed came on time, it is good quality and easy to assemble. The faux white leather looks great and is easy to keep clean.
5 de junho de 2026
Resposta da Bed Factory Direct
Hi G. Boston,
Thank you for your fantastic 5-star review!
We're delighted to hear your bed arrived on time and that you found it easy to assemble. It's wonderful to know you're pleased with the quality, and that the white faux leather looks great in your room while also being easy to keep clean.
Thank you for choosing Bed Factory Direct. We hope you enjoy your new bed for many years to come
great service and seamless delivery…
great service and seamless delivery when they said they would
5 de junho de 2026
Resposta da Bed Factory Direct
Hi Stuart,
Thank you for your fantastic 5-star review!
We're delighted to hear that you received great service and that your delivery was seamless and arrived exactly when promised. Providing a reliable and hassle-free experience is something we always strive for.
Thank you for choosing Bed Factory Direct. We really appreciate your support and hope to serve you again in the future!
Resposta da Bed Factory Direct
Hi Milo,
Thank you for your fantastic 5-star review!
We're delighted to hear you had a good experience with us. It's great to know that your fabric samples arrived the very next day and that your order was delivered on time. We know how important it is to be able to see the materials before making a decision, so we're pleased this helped.
Thank you for choosing Bed Factory Direct. We really appreciate your feedback and hope to serve you again in the future!
Choices Pocket 2000
Ordered the Choices Pocket 2000 mattress and a Reinforced Divan Base (double, charcoal chenille) from The Bed Factory Direct and I'm really pleased with both. A few reviews had made me nervous about delivery turning up late, but mine arrived right on time. Everything came double-wrapped, so the mattress and base were both spotless clean. The delivery team carried it all into the house and were genuinely friendly and helpful. I've now been sleeping on it for ten days and the quality really shows: beautifully made and very comfortable. No complaints at all, would happily recommend.
27 de maio de 2026
Resposta da Bed Factory Direct
Hi Claudiu,
Thank you so much for taking the time to leave us such a detailed 5-star review!
We're delighted to hear you're so pleased with your Choices Pocket 2000 mattress and reinforced divan base. It's especially reassuring to know that, despite your initial concerns, your delivery arrived on time and that our delivery team made such a positive impression.
We're also pleased to hear everything arrived in perfect condition and that, after ten days of use, you're finding the mattress beautifully made and very comfortable. Your recommendation means a great deal to us and will certainly help other customers shop with confidence.
Thank you for choosing Bed Factory Direct. We hope you enjoy many years of restful and comfortable sleep!
Excellent Value for Money
I bought 2 divan beds with headboards from this company. Super happy with the beds. Great quality, excellent value for money. Booking delivery was easy and the delivery guys were brilliant. I would highly recommend this company
5 de junho de 2026
Opinião espontânea
Resposta da Bed Factory Direct
Hi,
Thank you so much for your fantastic 5-star review!
We're delighted to hear you're so happy with your two divan beds and headboards. It's wonderful to know you found them to be great quality and excellent value for money.
We're also pleased that booking your delivery was straightforward and that our delivery team provided such a positive experience. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your feedback.
Thank you for choosing Bed Factory Direct. We hope you enjoy your new beds for many years to come!
Service was good
Service was good, delivered on time and the product is as what was advertised.
2 de junho de 2026
Resposta da Bed Factory Direct
Hi Arno,
Thank you for taking the time to leave us your review.
We're pleased to hear you were happy with our service, that your order was delivered on time, and that the product matched your expectations.
We appreciate your feedback and are always looking for ways to improve. If there's anything we could have done to make your experience a 5-star one, we'd love to hear from you.
Thank you for choosing Bed Factory Direct, and we hope to welcome you back again in the future.
Resposta da Bed Factory Direct
Hi Rhys,
Thank you for your fantastic 5-star review!
We're delighted to hear you were pleased with our prompt delivery. Providing a fast and reliable service is something we always strive for, so it's great to know we met your expectations.
Thank you for choosing Bed Factory Direct. We really appreciate your support and hope to serve you again in the future!
Excellent customer service only…
Excellent customer service only disappointment was there was a delay with delivery slot which impacted my evening plans. But delivery company made up for it by putting bed in the room upstairs for me to compensate.
29 de maio de 2026
Resposta da Bed Factory Direct
Thank you, Lisa, for taking the time to leave us a review.
We're delighted to hear that you received excellent customer service from our team. Providing a positive experience for our customers is always our priority.
We would also like to apologise for the delay to your delivery slot and understand how this impacted your evening plans. We appreciate your patience and are pleased to hear that the delivery team were able to help by taking the bed upstairs for you.
Thank you again for your feedback and for choosing us. We hope you enjoy your new bed.
Told you could not deliver my warderobe…
Told you could not deliver my warderobe i paid for as it was damaged then they had none in stock then it was discontinued the the delivery man rang to say they were on the way with the warderobe in in the van they never came then i see the same warderobe still on web site to buy the company is shocking!
22 de maio de 2026
Resposta da Bed Factory Direct
Thank you for taking the time to leave your feedback.
Firstly, I would like to sincerely apologise for the disappointment and frustration caused by your experience.
Unfortunately, the wardrobe was damaged whilst in transit with the courier and could not be delivered in an acceptable condition. We appreciate how frustrating it must have been to then receive conflicting updates regarding stock availability and delivery arrangements.
We understand that the communication surrounding your order fell below the standard we aim to provide, and we are sorry for the confusion this caused. Your comments have been noted and will be shared with the relevant teams to help improve our service moving forward.
Please accept our apologies for the inconvenience and disappointment caused.
Really impressed with the service
Really impressed with the service, ordered a mattress on line chose the wrong delivery date… phoned the shop to see if anything could be done.. very helpful gentleman sorted it to be delivered the next day
21 de maio de 2026
Resposta da Bed Factory Direct
Dear Claire,
Thank you so much for your wonderful 5-star review.
We're delighted to hear that you were impressed with our service and that we were able to help resolve the delivery date issue for you. Providing a smooth and flexible experience for our customers is very important to us, so it's great to know that our team member was able to arrange delivery for the next day.
We really appreciate you taking the time to share your experience and hope you enjoy your new mattress.
Bed frame delivered on time .Both men…
Bed frame delivered on time .Both men were very good and helpfull
28 de maio de 2026
Resposta da Bed Factory Direct
Dear Mr Owen,
Thank you for taking the time to leave your review. We're delighted to hear that your bed frame was delivered on time and that our delivery team provided such helpful service.
We appreciate your kind comments and will be sure to pass your feedback on to the two gentlemen who carried out the delivery. We hope you enjoy your new bed frame, and thank you for choosing us.
Kind regards,
Great product at a great price
Was looking for an extra high divan bed with a matching headboard and BFD were the only company I could find with the height I wanted (50cm). Their pricing was also excellent. The website was easy to navigate with plenty of description information in order to match the headboard and ordering was very easy with immediate email notification and a choice of delivery dates. The products came very well packaged on time and the quality was excellent. The courier company also delivered a great friendly service. Would have no hestitation to recommend.
21 de maio de 2026
Resposta da Bed Factory Direct
Dear Dash,
Thank you for your fantastic 5-star review and for taking the time to share such detailed feedback.
We're delighted to hear that you found the extra-high divan bed and matching headboard you were looking for, and that our pricing, website, and ordering process met your expectations. It's especially pleasing to know that the product descriptions helped you make the right choice and that your order arrived on time, well packaged, and in excellent condition.
We're also grateful for your kind comments about our delivery team, and we'll be sure to pass your feedback on to them.
Thank you for your recommendation—it means a great deal to us. We hope you enjoy your new bed for many years to come.
Excellent service and delivery
Excellent service and delivery. Good quality and value for money.
20 de maio de 2026
Resposta da Bed Factory Direct
Dear Valerie,
Thank you for taking the time to leave us such a wonderful 5-star review.
We're delighted to hear that you were pleased with both our service and delivery, and that you found our products to be of good quality and value for money. Your feedback means a great deal to our team and motivates us to continue providing the best possible experience for our customers.
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
Easy to order online and quick…
Easy to order online and quick delivery. Staff helpful on phone with fitting instructions
27 de maio de 2026
Resposta da Bed Factory Direct
Dear Joyce,
Thank you for your fantastic 5-star review.
We're so pleased to hear that you found our website easy to use and that your order was delivered quickly. It's also great to know that our team was able to assist you with the fitting instructions over the phone.
We really appreciate your kind feedback and are delighted that you had a positive experience with both our products and customer service.
Thank you for choosing us, and we look forward to helping you again in the future.
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