We have used this company before and have always found their products to be of great quality. The sample service was very useful, enabling us to match the ottoman base to our current headboard. The de... Ver mais
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Leia as opiniões dos outros
The bed was delivered on time and the delivery drivers were very helpful and courteous. The bed was fairly easy to put together (would have preferred instructions, but there weren't any) but my son lo... Ver mais
Having been let down by Dreams, we went to Bed Factory Direct on Long Lane Aintree. We told the sales advisor Cameron what we were looking for, a small double divan for our Autistic grandson. Cameron... Ver mais
A empresa respondeu
Ordered and paid for a sideboard, chose delivery date, got an email confirming delivery, received tracking updates from courier only to receive an email saying order cancelled as not in stock, oh yeah... Ver mais
Informações sobre a empresa
Escrito pela empresa
Bed Factory Direct are a bed manufacturer and retailer, with over 35 years of specialist experience in creating, selling and delivering high-quality beds, mattresses and headboards. Thousands of satisfied customers have taken comfort in our commitment and dedication to providing a superb products, along with excellent levels of customer service.
Informações de contacto
Marl Road, L33 7UH, Liverpool, Reino Unido
- 0151-548-1554
- customerservice@bedfactorydirect.co.uk
- www.bedfactorydirect.co.uk
4,4
Excelente
3 mil opiniões
Pede aos clientes que escrevam opiniões
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Respondeu a 24% das suas opiniões negativas
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Bed never arrived ordered on 24 July
Bed never arrived. Spoke to Steve he was very polite. As the delivery failed I asked for my money back. Did what he requested “sent email to customer services requesting refund That’s when the merry go round started. So I gave up and asked my Credit Card company to help get a refund. Much later a received a call from BJS ( the delivery company ) who said they could deliver the bed Friday I told them that I canceled the order. Not a great experience. Today Friday still no email about the refund thank god for section 75 they refunded and I understand that they are requesting the money from this company. I had no intentions of doing a review but bed factory direct requested it via email so I did as requested.Shows they did not really care or the right hand does not know what the left is doing. Buyer be aware!!!!!!!! Shame they seem to be a good company
24 de julho de 2026
Opinião espontânea
Resposta da Bed Factory Direct
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how frustrating this situation must have been.
Unfortunately, your order was affected by a failed delivery with our courier, and we sincerely apologise that it was not delivered on the requested date. After this, we contacted you to arrange a new delivery date, but we understand that by this point you had decided to cancel your order.
We would also like to reassure you that your refund has already been processed. We're sorry if there was any delay in communication regarding this, and we appreciate that this added to your frustration.
While we're pleased to hear our colleague Steve was polite and helpful, we regret that the overall experience did not meet the high standards we aim to provide. Your feedback has been noted and will be reviewed with both our customer service and delivery partners to help improve our processes.
We sincerely apologise for the inconvenience caused
Resposta da Bed Factory Direct
Hi Nikki,
Thank you for your wonderful 5-star review! We're so pleased to hear that you found us to be a good company with great products and a helpful team.
Your kind feedback means a lot to us, and we're delighted that you had a positive experience. Thank you for choosing Bed Factory Direct, and we hope to welcome you back again in the future.
Resposta da Bed Factory Direct
Hi Adrian,
Thank you for your fantastic 5-star review! We're delighted to hear that your mattress arrived quickly and that you're so pleased with it.
We really appreciate you taking the time to share your feedback, and we hope your new mattress provides you with many comfortable and restful nights.
Thank you for choosing Bed Factory Direct, and we look forward to serving you again in the future.
Gary & Alex were really professional…
Gary & Alex were really professional and efficient, bed was assembled in no time Thankyou both!
29 de julho de 2026
Opinião espontânea
Resposta da Bed Factory Direct
Hi Lucy,
Thank you so much for your wonderful 5-star review! We're delighted to hear that Gary and Alex provided such a professional and efficient service and had your bed assembled in no time.
We'll be sure to pass your kind comments on to them—they'll really appreciate the recognition. Thank you for choosing Bed Factory Direct, and we hope you enjoy your new bed for many years to come.
Gary and Alex made the experiece easy
Gary and Alex made the experiece easy , very professiomal and just got on with the job , nothing was too much trouble
Service with a smile🙂
27 de julho de 2026
Opinião espontânea
Resposta da Bed Factory Direct
Dear Miss Dixon,
Thank you for your fantastic 5-star review!
We're so pleased to hear that Gary and Alex made your experience an easy and enjoyable one. We'll be sure to pass on your kind words to them—they'll be delighted to know their professionalism, helpful attitude, and friendly service made such a positive impression.
Providing excellent customer service is something we pride ourselves on, so it's wonderful to hear that nothing was too much trouble and that you were greeted with a smile throughout.
Thank you for choosing Bed Factory Direct. We really appreciate your support and hope to serve you again in the future.
Helpful delivery guys
Helpful delivery guys, who carried it upstairs and put it in place.
21 de julho de 2026
Resposta da Bed Factory Direct
Thank you for your wonderful 5-star review!
We're delighted to hear that our delivery team were helpful and made sure your bed was carried upstairs and placed exactly where you wanted it. We know it's the little things that can make a big difference, so it's great to hear they provided the level of service we strive for.
We really appreciate you taking the time to share your experience and thank you for choosing Bed Factory Direct.
We hope you enjoy your new bed, and we look forward to serving you again in the future.
Very good bed and very comfy just think…
Very good bed and very comfy just think delivery company could of took the bed upstairs
14 de julho de 2026
Resposta da Bed Factory Direct
Hi Steven,
Thank you for taking the time to leave us a 4-star review. We're delighted to hear that you're pleased with your new bed and that you're finding it very comfortable.
We also appreciate your feedback regarding the delivery service. We're sorry the bed wasn't taken upstairs as you had expected. Your comments are valuable and will be shared with our delivery team as we continually look for ways to improve our service.
Thank you for choosing Bed Factory Direct. We hope you enjoy many comfortable nights on your new bed, and we look forward to serving you again in the future.
Fantastic service, delivery and item
Ordered the bed for delivery on specified day. Got a message to say what time bed would come. Worlds strongest man delivered it on time on the day. We put the bed together the next day, great quality bed, fantastic service.
21 de julho de 2026
Resposta da Bed Factory Direct
Dear Michael,
Thank you for your fantastic 5-star review!
We're delighted to hear that everything went smoothly, from ordering your bed to receiving your delivery time update. It's great to know your bed arrived on time and that you're so pleased with its quality.
We're also glad our delivery driver made such an impression—"the world's strongest man" certainly gave us a smile! We'll be sure to pass your kind words on to the team.
Thank you for choosing Bed Factory Direct and for taking the time to share your experience. We hope you enjoy your new bed for many years to come, and we look forward to serving you again in the future.
Great communication great delivery lads…
Great communication great delivery lads and great value! Will def use again!
21 de julho de 2026
Resposta da Bed Factory Direct
Dear Leigh,
Thank you for taking the time to leave us such a fantastic 5-star review!
We're delighted to hear that you were happy with our communication, our delivery team, and the value we offer. It's great to know we provided you with a positive experience from start to finish.
Your kind words mean a lot to the whole team, and we're especially pleased to hear that you'll be using Bed Factory Direct again in the future.
Thank you for choosing us, and we look forward to serving you again soon!
Easey to buy on line
Easey to buy on line. great bed base .and keeping me up to dateed delivery arrived late then i was told driver and mate not happy with stairs but we're told 1st floor flat and a lift but seemed to think 1st floor is ground level so dint get a tip each but all ok with bed
21 de julho de 2026
Resposta da Bed Factory Direct
Dear David,
Thank you for taking the time to leave us a review and for your valuable feedback.
We're delighted to hear that you found our website easy to use, were pleased with the quality of your bed base, and appreciated the delivery updates we provided throughout the process.
We're sorry to hear about the confusion regarding the delivery to your first-floor flat. We understand how frustrating this must have been, and we apologise for any inconvenience caused. We'll be sure to pass your comments on to our delivery team so they can learn from this experience and help prevent similar misunderstandings in the future.
We're pleased that, despite the issues with the delivery, everything was resolved and you're happy with your new bed.
Thank you again for choosing Bed Factory Direct. We hope you enjoy your new bed for many years to come, and we look forward to serving you again in the future.
Kind regards,
Delivery service amazing gary and alexs…
Delivery service amazing gary and alexs nothing was a problem to them up 4 flights of stairs lift was working
22 de julho de 2026
Opinião espontânea
Resposta da Bed Factory Direct
Thank you for your fantastic 5-star review!
We're delighted to hear that you had such a great experience with our delivery service. Gary and Alex will be thrilled to know their hard work and helpful attitude made such a positive impression. Carrying your delivery up four flights of stairs without any complaints is a real testament to their dedication and commitment to excellent customer service.
We'll be sure to pass your kind words on to them.
Thank you for choosing Bed Factory Direct. We really appreciate your support and hope to serve you again in the future.
Fab service
After a lot of searching for a certain bed and mattress. We came across Bed Factory….the price, delivery and customer service was fantastic
16 de julho de 2026
Opinião espontânea
Resposta da Bed Factory Direct
Hi Jackie,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that after searching for the perfect bed and mattress, you found exactly what you were looking for with us. It's wonderful to know that our prices, delivery, and customer service all met your expectations.
We really appreciate you taking the time to share your experience, and we hope you enjoy your new bed for many years to come!
Excellent communications and updates
Excellent communications and updates, very helpful delivery staff and very good quality bed.
8 de julho de 2026
Resposta da Bed Factory Direct
Hi Leslie,
Thank you for your wonderful 5-star review!
We're so pleased to hear that you were happy with the communication and updates throughout your order. It's also great to know that our delivery team was helpful and that you're delighted with the quality of your new bed.
We really appreciate you taking the time to share your experience and hope you enjoy your new bed for many years to come.
Good service.Great item.
8 de julho de 2026
Resposta da Bed Factory Direct
Hi,
Thank you for your fantastic 5-star review!
We're delighted to hear that you were happy with both our service and your new bed. Your kind words mean a lot to our team, and we're so pleased we could provide you with a great experience.
Thank you for choosing The Bed Factory. We hope you enjoy your new bed for many years to come!
ORDERED AN KINGSIZE HEADBOARD IT ARRIVE…
ORDERED AN KINGSIZE HEADBOARD IT ARRIVE WITHIN DAYS EXTREMLY WELL PACKED AND A GOOD PRICE. WHAT MORE DOES ONE WANT
16 de julho de 2026
Opinião espontânea
Resposta da Bed Factory Direct
Hi John,
Thank you for your fantastic 5-star review!
We're delighted to hear that your king-size headboard arrived quickly, was well packaged, and offered great value for money. It's always our goal to provide quality products with fast delivery and excellent service.
Thank you for choosing The Bed Factory. We hope you enjoy your new headboard for many years to come!
Nice easy ordering process
Nice easy ordering process, broken down into simple steps. Choice was large and catered for every need. When delivered it arrived extremely well packaged and was delivered on exactly the day specified and within the delivery window given. Set up was simple and all the parts were present and correct
6 de julho de 2026
Resposta da Bed Factory Direct
Dear Mr Cook,
Thank you so much for taking the time to leave us a 5-star review.
We're delighted to hear that you found our ordering process simple and straightforward, and that you were pleased with the range of products available. It's also great to know your order arrived on the promised day, within the allocated delivery window, and was well packaged.
We're especially pleased that the assembly was straightforward and that everything arrived complete and in perfect order.
Thank you once again for your kind feedback and for choosing Bed Factory. We hope you enjoy your new bed for many years to come, and we look forward to serving you again in the future.
Nearly perfect
Ordered due to promise of delivery timeframe, was a day late which meant I had to stay in hospital and extra day. Overall good quality and delivery team were friendly and efficient.
15 de julho de 2026
Opinião espontânea
Resposta da Bed Factory Direct
Dear Mark,
Thank you for taking the time to leave us your review.
We're pleased to hear that you were happy with the quality of your bed and that our delivery team were friendly and efficient.
However, we're very sorry that your delivery arrived a day later than expected. We appreciate how important the original delivery date was for you, and we're sorry to hear that the delay meant you had to stay in hospital for an extra day. We understand how frustrating and inconvenient that must have been.
We truly appreciate your understanding despite the delay, and we're grateful that you were still pleased with the quality of your purchase and the service from our delivery team.
Thank you for choosing The Bed Factory. Your feedback is invaluable, and we hope to have the opportunity to provide you with a seamless 5-star experience in the future.
Highly recommend The Bed Factory
Highly recommend The Bed Factory, Love my new bed, had a problem free straight forward delivery, the 2 guys Gary & Ste were great lads, nothing was a problem,as soon as they arrived, they removed their shoes, took the bed straight up to the bedroom, it was built quickly, and left clean & tidy, they both showed so much respect for us and our home, an absolute credit to The Bed Factor, 👏👏👏
15 de julho de 2026
Opinião espontânea
Resposta da Bed Factory Direct
Dear Lisa,
Thank you so much for your wonderful 5-star review and for recommending The Bed Factory.
We're thrilled to hear that you love your new bed and that your delivery experience was smooth and hassle-free. It's especially lovely to hear your kind words about Gary and Ste. We'll be sure to pass your feedback on to them—they'll be delighted to know their professionalism, respect for your home, and excellent service made such a positive impression.
Providing a friendly, efficient service is something we pride ourselves on, so it's fantastic to know they represented The Bed Factory so well.
Thank you once again for choosing The Bed Factory. We hope you enjoy your new bed for many years to come, and we look forward to serving you again in the future.
Bed was great
Bed was great, ordered a high divan which is great for people with knee issues. good price and the delivery company they used were very helpful and polite. Loved the range of storage and coverings available. Would buy again
3 de julho de 2026
Resposta da Bed Factory Direct
Dear Mellymoo,
Thank you for taking the time to leave us such a fantastic 5-star review.
We're delighted to hear that you're so pleased with your new high divan bed and that it's providing the extra height and comfort you were looking for. It's also wonderful to know you were happy with the range of storage options and fabrics available, allowing you to find the perfect bed for your needs.
We're especially pleased to hear that your delivery experience was smooth and that our delivery team were helpful and polite throughout.
Thank you once again for your kind words and for choosing The Bed Factory. It means a great deal to us that you would buy from us again, and we look forward to welcoming you back in the future.
Very efficient service
Very efficient service. The headboard was exactly what I wanted, a very good price and fitted easily.
The delivery was postponed by a day but that was nothing to do with the suppliers.
14 de julho de 2026
Opinião espontânea
Resposta da Bed Factory Direct
Dear GJ,
Thank you for taking the time to leave us your review.
We're delighted to hear that you were pleased with your new headboard and that it was exactly what you were looking for. It's great to know you found it to be good value for money and that it was easy to fit.
We're sorry that your delivery was delayed by a day, although we appreciate your understanding that this was outside of our control. Thank you for your patience.
We really appreciate your feedback and hope to have the opportunity to serve you again in the future.
Kind regards,
The Bed Factory Team
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