We have used this company before and have always found their products to be of great quality. The sample service was very useful, enabling us to match the ottoman base to our current headboard. The de... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Having been let down by Dreams, we went to Bed Factory Direct on Long Lane Aintree. We told the sales advisor Cameron what we were looking for, a small double divan for our Autistic grandson. Cameron... Ver mais
A empresa respondeu
The bed was delivered on time and the delivery drivers were very helpful and courteous. The bed was fairly easy to put together (would have preferred instructions, but there weren't any) but my son lo... Ver mais
Ordered and paid for a sideboard, chose delivery date, got an email confirming delivery, received tracking updates from courier only to receive an email saying order cancelled as not in stock, oh yeah... Ver mais
Informações sobre a empresa
Escrito pela empresa
Bed Factory Direct are a bed manufacturer and retailer, with over 35 years of specialist experience in creating, selling and delivering high-quality beds, mattresses and headboards. Thousands of satisfied customers have taken comfort in our commitment and dedication to providing a superb products, along with excellent levels of customer service.
Informações de contacto
Marl Road, L33 7UH, Liverpool, Reino Unido
- 0151-548-1554
- customerservice@bedfactorydirect.co.uk
- www.bedfactorydirect.co.uk
4,4
Excelente
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 24% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Bed Factory Direct
Hi Tom,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you found our service amazing, fast, and reliable. Your kind words mean a lot to our team and motivate us to continue providing the best possible service.
Thank you for choosing us, and we hope to serve you again in the future!
Prompt confirmation of order and delivered on time
Delivered on time and excellent value for money.
1 de julho de 2026
Resposta da Bed Factory Direct
Hi Angie,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you were happy with the prompt order confirmation, on-time delivery, and the excellent value for money. Providing a smooth ordering experience and reliable service is something we always strive for, so it's great to know we met your expectations.
Thank you for choosing us. We hope you enjoy your new purchase, and we look forward to serving you again in the future!
Everything happened as they said it…
Everything happened as they said it would, there were no problems at all, I’m very happy with the mattress.
1 de julho de 2026
Resposta da Bed Factory Direct
Hi Mr Shaw,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that everything went exactly as promised and that the whole process was smooth and hassle-free. It's especially wonderful to know that you're very happy with your new mattress.
Thank you for choosing us and for taking the time to share your experience. We hope you enjoy many comfortable nights ahead, and we look forward to serving you again in the future.
Great service
Great service, I ordered the wrong size mattress they sorted out an exchange within days - I had to pay the courier to take the wrong one back. Right size arrived exchanged no hassle.
1 de julho de 2026
Resposta da Bed Factory Direct
Hi Mr Brown,
Thank you for taking the time to leave us a 5-star review!
We're delighted to hear that you were pleased with the service you received. Mistakes can happen when ordering, so we're glad we were able to arrange your mattress exchange quickly and make the process as straightforward and hassle-free as possible.
We really appreciate your patience throughout the exchange, and we're pleased to know your new mattress arrived promptly.
Thank you for choosing us, and we hope you enjoy your new mattress for many years to come!
10/10 highly recommended
It was very easy to order online, reasonable price so I kept my fingers crossed for a good result! My headboard came quickly, was very well packaged and is absolutely beautiful. Solid wood, quality materials and has changed the whole appearance of my bedroom. Bed Factory is therefore highly recommended and I will use them again soon.
1 de julho de 2026
Resposta da Bed Factory Direct
Hi Lynda,
Thank you so much for your fantastic 5-star review!
We're thrilled to hear that you found the ordering process easy and that your headboard arrived quickly and well packaged. It's especially wonderful to know that you're so pleased with the quality and that it has completely transformed the look of your bedroom.
Your recommendation means a great deal to us, and we're delighted that you'd choose to shop with us again.
Thank you for your kind words and support. We look forward to helping you again soon!
Resposta da Bed Factory Direct
Hi Lyn,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you're pleased with your new mattress and that you received very good service. It's wonderful to know you had such a positive experience with us.
Thank you for choosing Bed Factory Direct. We really appreciate your support and hope you enjoy your new mattress for many years to come.
Kind regards,
Nice quality bed at a reasonable price…
Nice quality bed at a reasonable price quick delivery
29 de junho de 2026
Resposta da Bed Factory Direct
Hi Dave,
Thank you for taking the time to leave us a 4-star review.
We're delighted to hear that you're pleased with the quality of your bed, found it to be good value for money, and were happy with the quick delivery.
If there's anything we could have done to make your experience a 5-star one, we'd love to hear your feedback. We're always looking for ways to improve.
Thank you for choosing Bed Factory Direct. We hope you enjoy your new bed for many years to come.
All of it from Customer Service very…
All of it from Customer Service very helpful when asking something. Keep customer informed when our delivery is arriving. When arrived two very helpful drivers and couldn’t do enough for us. Thanks.
29 de junho de 2026
Resposta da Bed Factory Direct
Hi David,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you had such a positive experience with our customer service team and that we kept you informed throughout the delivery process. It's also great to know that our delivery drivers were helpful and went the extra mile for you—we'll be sure to pass your kind comments on to them.
Thank you for choosing Bed Factory Direct. We really appreciate your support and hope you enjoy your new purchase for many years to come.
Bed factory direct have been amazing
Bed factory direct have been amazing. My first delivery was too large and couldn't fit up the stairs the team were so helpful they made me a new custom made base to the perfect colour to match a headboard id purchased elsewhere (before discovering BFD). It was made quickly and delivered efficiently with a great two man delivery .. no complaints on delivering to the second floor .. cant recommend highly enough. Great customer service and looking forward to my first night in my new bed 😊 thank you!!
1 de julho de 2026
Opinião espontânea
Resposta da Bed Factory Direct
Dear Emma,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
We're delighted that we were able to find a solution when your original base wouldn't fit up the stairs. Our team always aims to go the extra mile, so it's great to hear that you were pleased with your custom-made base, the colour match, and the delivery service.
Your kind words mean a lot to everyone here at Bed Factory Direct, and we're so pleased we could help create the perfect bed for you.
We hope you have many comfortable and restful nights enjoying your new bed. Thank you again for choosing Bed Factory Direct!
Resposta da Bed Factory Direct
Hi KC,
Thank you for taking the time to leave us a 5-star review!
We're delighted to hear you received great service. Your feedback means a lot to our team, and we're grateful you chose Bed Factory Direct.
We hope you enjoy your new bed, and we look forward to serving you again in the future.
Delivery delay frustration
I don’t know what the mattress is like but delivery is dreadful. When I chose to buy the delivery was just a few days. Then I got notification that the mattress was being collected from the factory 5 days after the order. Then there was silence for a day and then notification that the mattress would be delivered on the Saturday 4 days after it was scheduled to collect it from the factory. Then, we got another note to say, not that there was a delay, but that it was rescheduled until the following Tuesday. Today is Monday I really hope it comes tomorrow- but I won’t buy on the basis of fast delivery again.
24 de junho de 2026
Resposta da Bed Factory Direct
Thank you for taking the time to leave your feedback.
We're very sorry to hear about your experience with the delivery of your mattress. We completely understand how frustrating it is when a delivery doesn't arrive as originally expected, especially when you were relying on the estimated delivery times when placing your order.
Unfortunately, there was an unexpected delay with our courier service for deliveries to Scotland, and we sincerely apologise for the inconvenience this caused. We appreciate that the updates you received did not meet your expectations, and we're sorry for the disappointment.
We hope your mattress has now been delivered and that you're pleased with the quality of the product. Thank you for your patience and understanding, and we truly appreciate your feedback as it helps us improve both our communication and delivery service.
Resposta da Bed Factory Direct
Hi Paul,
Thank you for taking the time to leave your review.
We’re really pleased to hear you’re happy with your bed, but we’re sorry to hear the delivery experience wasn’t up to standard. That’s certainly not the level of service we aim to provide, and we appreciate your honesty.
We’ll make sure your feedback is passed on to the delivery team so we can look into what went wrong and improve moving forward.
Thank you for choosing Bed Factory Direct, and we hope to have the opportunity to give you a smoother experience in the future.
Very comfortable
Slept on the mattress whilst we was away at a hotel one of the best nights sleep so had to buy one
18 de junho de 2026
Resposta da Bed Factory Direct
Hi Mr Jeynes,
Thank you so much for your fantastic 5-star review! We're delighted to hear you had one of your best night's sleeps on our mattress during your hotel stay, and even more pleased that it inspired you to purchase one for your home.
We hope you're continuing to enjoy the same great comfort every night. Thank you for choosing us, and we truly appreciate your recommendation!
Every slat is 1/4 inch to long
Every slat is 1/4 inch to long. Terrible quality when you think of the price of this bed. I don't know what to do other than to saw each slat which will make the pre drilled close to the edge of the support rail.
22 de junho de 2026
Opinião espontânea
Resposta da Bed Factory Direct
Hi John,
Thank you for taking the time to leave your review.
We’re very sorry to hear about the issue you experienced with the slats being slightly too long. This was a manufacturing error on our part, and we completely understand your frustration.
We can confirm that the correct replacement slats have now been delivered to you, and we sincerely apologise for the inconvenience this caused and for any disruption to assembling your bed.
Thank you for your patience and for bringing this to our attention. If there is anything further we can help with, please don’t hesitate to get in touch.
Customer service skills were fantastic.
Customer service skills were fantastic.
Any items that I have ever purchased have been of the best quality and incredibly good on prices too.
I would certainly shop here again and have highly recommended this business to many people
17 de junho de 2026
Resposta da Bed Factory Direct
Hi Zoe,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you've consistently had such positive experiences with both our customer service and the quality of our products. It's fantastic to know you feel you're getting great value too.
Your recommendation means the world to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back again soon!
comfortable mattress
Found the mattress comfortable in a hotel so noted the label and purchased the same from Bed factory direct.
Very quick delivery, polite delivery guys took it upstairs.
It's as comfortable as the one in the hotel :)
Also found a 10% discount code so it all helps.
17 de junho de 2026
Opinião espontânea
Resposta da Bed Factory Direct
Hi Mark,
Thank you for your fantastic 5-star review!
We're so pleased to hear you enjoyed the mattress during your hotel stay and that you were able to find the exact same one with us. It's great to know you're enjoying the same level of comfort at home!
We're also delighted that our delivery team made a positive impression and that your mattress arrived quickly. Finding a discount code is always a nice bonus too!
Thank you for choosing Bed Factory Direct. We hope you enjoy many years of restful, comfortable sleep.
Delivered as promised
Delivered as promised, on time and followed instructions.
19 de junho de 2026
Opinião espontânea
Resposta da Bed Factory Direct
Hi Paul,
Thank you for your 5-star review!
We're delighted to hear your order was delivered on time and that our team followed your delivery instructions exactly as requested. Providing a smooth and reliable service is something we take great pride in.
Thank you for choosing Bed Factory Direct, and we hope to serve you again in the future!
Advised bed not in stock once I’d paid…
Advised bed not in stock once I’d paid for it.
Poor communication throughout, promised phone calls ‘in 5 mins’ not received This company seems only able to deal by email, sheila, customer service in particular very rude , would suggest some refresher training.
On delivery date, 1 month after order, only 1 box of 2 delivered, 2nd box delivered by different courier, only to have 2nd box delivered again 1 week later by original courier!
Would never deal with or recommend this company
3 de junho de 2026
Brilliant service and so reasonable
Brilliant service and so reasonable - from sending out the samples to delivery of the headboard. Very pleased.
11 de junho de 2026
Resposta da Bed Factory Direct
Hi Jan,
Thank you for taking the time to leave us your review.
We’re really pleased to hear you had a great experience from receiving the samples right through to the delivery of your headboard, and that you’re happy with both the service and value for money.
We appreciate your feedback and support, and we’ll continue working hard to make every part of the experience even better. If there’s anything we could have done to make this a 5-star experience, we’d genuinely love to hear it.
The company was efficient
The company kept me informed about delivery times & delivered on time & were very helpful. Bed just what was ordered & just the job. Can recommend company and product
12 de junho de 2026
Opinião espontânea
Resposta da Bed Factory Direct
Hi Jackie,
Thank you for taking the time to leave us such a wonderful 5-star review!
We're delighted to hear that you were kept informed throughout the delivery process and that everything arrived on time as promised. It's great to know the bed was exactly what you ordered and met your expectations.
Thank you for your recommendation—it really means a lot to us. We hope you enjoy your new bed for many years to come and look forward to serving you again in the future.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.