Bench Africa Opiniões 

285
•
TrustScore: 5 em 5

4,8

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

We had a fantastic time in Kenya with Bench and Southern Cross Safaris. Our Guide Tom was exceptional and made the whole experience even better with his extensive knowledge and love of Kenya. Every... Ver mais

Classificada 5 em 5 estrelas

had a fantastic time in Africa organised by Gayle We first did the mobile Safari in Botswana which was 8 Nights and such a wonderful experience Then travelled to Zimbabwe and had two nights in N... Ver mais

Classificada 5 em 5 estrelas

Bench Africa organised travel for us to Cape Town, Makutsi Game Reserve (near Kruger), Victoria Falls, around the Okovango Delta through Botswana and Namibia and a few days R&R in Mauritius on the way... Ver mais

Classificada 5 em 5 estrelas

We had a fantastic adventure in Tanzania, Kenya, Botswana & South Africa. Everything was really well organised. Our safari guide Agapit (Abuu) from Leopard Tours in Tanzania went out of his way to be... Ver mais

Informações sobre a empresa

  1. Agência de viagens

Escrito pela empresa

Family-run since 1969, Bench Africa specialises in small group tours and tailormade journeys across Africa, offering authentic and immersive travel experiences for discerning travellers. With offices based in Australia and dedicated local operations on the ground in Africa, every detail is carefully coordinated to maintain exceptional standards and ensure smooth, seamless journeys from start to finish. Bench Africa designs customised itineraries that connect guests with Africa’s diverse wildlife, rich cultures, and stunning landscapes. Whether exploring iconic destinations like the Serengeti, Okavango Delta, Kruger National Park, or the Maasai Mara, or discovering lesser-known gems off the beaten path, each safari is crafted to suit individual interests and travel styles. Specialising in both personalised private safaris and small group tours, Bench Africa provides expert guidance throughout the planning process and on the ground. This hands-on approach, supported by experienced local guides and knowledgeable teams, creates meaningful connections with Africa’s natural environment and local communities. Beyond wildlife viewing, the safaris often include cultural encounters, opportunities to support conservation efforts, and authentic experiences that reveal the true spirit of Africa. With a commitment to responsible and sustainable tourism, Bench Africa ensures that travel has a positive impact on the regions visited. Whether it’s a luxury safari, a family safari, a solo adventure, or a tailormade honeymoon, Bench Africa’s careful planning and genuine care deliver memorable and meaningful journeys that leave lasting impressions. The combination of extensive local knowledge, personalised service, and a passion for Africa’s wild places makes Bench Africa a trusted choice for travellers seeking in-depth and unforgettable safari experiences.

Excellence through Experience

Escrito pela empresa

Bench is there every step of the way, until you land safely back in Australia.
Bench Africa has the experience and knowledge of Africa to ensure that any holiday booked with us exceeds your expectations! Every member of the Bench family has a real passion for Africa and has travelled extensively throughout the continent, with many having also lived and worked there. Our advice comes from first-hand experience and we work hard so our clients can make well-informed decisions and book their perfect holiday. We look forward to helping you choose the African experience that suits you, whether you've been before or are going for the very first time!
Your African Safari Tours Reviews
We are truly grateful for the honest feedback that our past customers leave on Trustpilot. These African safari tours reviews feature on the individual tour pages on the website, which helps future travellers who are researching where to go for their African safari of a lifetime. We would really love to hear some detailed feedback on the individual properties that you stayed at as this features on our website, alongside the property or itinerary that you experienced so if you want to give fellow travellers tips and recommendations on any part of your trip, or even your whole trip then this would be really helpful!

Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

285 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(285)

19 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Thankyou Bench

Thankyou Bench for taking care of all of the fine details and arrangements so that we could enjoy the most magnificent trip! So many incredible, unforgettable experiences!

13 de novembro de 2017
Opinião espontânea
Classificada 5 em 5 estrelas

One of the best weeks of my life!

One of the best weeks of my life! Crew were great, accommodation fantastic and I loved how it was all inclusive. Food was exceptional.

11 de novembro de 2017
Opinião espontânea
logótipo da Bench Africa

Resposta da Bench Africa

Dear Renee,

That's wonderful news! I'm delighted to hear how much you loved it all. Thank you for taking the time to review your experience.

Warm regards,

Lara

Classificada 5 em 5 estrelas

Most amazing trip ever

Most amazing trip ever. Every little thing was thought of and the full experience was amazing. I would travel again with Bench in a heartbeat!!!!!!!!!!!!!!!

9 de novembro de 2017
Opinião espontânea
Classificada 5 em 5 estrelas

Bench Africa were amazing!

Bench Africa were amazing! Travelling through Botswana with three young children was always going to be tough, but the Bench team had everything organised and chose the most suitable camps for a family like ours. The all inclusive activities were brilliant, especially the doors free helicopter ride over the Okavango Delta. We felt so spoiled the whole way.

9 de novembro de 2017
Opinião espontânea
logótipo da Bench Africa

Resposta da Bench Africa

Hi Vicki,

I am absolutely delighted to hear that you and your family enjoyed your trip to Botswana with Bench and already we can't wait to organise your next trip. Hopefully you and your little ones have made memories to last you all a lifetime!

Thanks for your lovely comments and for taking the time to review Bench.

All the best,

Lara

Classificada 4 em 5 estrelas

Outstanding Driver/Guides, Great Accomodation - just a few tweeks needed to the itinerary to make for an outstanding Safari!

Tanzania:
Our Leopard Tours driver/guide in Tanzania, Michael Lucas was outstanding - very knowledgable, thoughtful, helpful, accomodating, good sense of humour & all round nice guy. We were all very sad to say good bye at the Kenya border!

The standard of accomodation overall was fantastic! Mount Meru Hotel, Ngorongoro Farm House, Serengeti Sopa lodge all excellent but the tented camps were our favourites! Kirumuru was just great but the Satao Elerai Camp blew our minds - probably our favourite accomodation anywhere in the world!

Kenya:
Again, our Southern Cross Tours driver/guide in Kenya, Freddie was outstanding - very knowledgable, thoughtful, helpful, accomodating, good sense of humour & all round nice guy. We were all very sad to say good bye at the the end of the safari.

The only massive disappointment for the trip was arriving late in the day at Satao Elerai & not having any real time to enjoy this fabulous camp. We definitely should have stayed an absolute minimum of 2 nights but were rushed away straight after an early breakfast to transit to the next overnight stop at down town Nairobi! We just could not understand why we would suffer hours of peak hour traffic & a huge day in the car, only to end up in a hotel room in a major city - not what we came for at all! There appears to be no rational reason to go through Nairobi at all. All of us would much rather have spent an extra night at Satao Elerai, enjoyed the sunset cocktails on the deck chairs & and some chill out time around the pool & found another route to Masai Mara - avoiding Nairobi at all costs (even if this meant adding an extra night to the package).

Masai Mara Game Reserve was amazing as was Lake Nakuru. The Masai Mara Sopa Lodge was a bit of a disappointment (very tired & in need of a major refurbishment) but the Lake Nakuru Sopa Lodge was absolutely fabulous - could easily have spent another night there also!

Overall, we loved the trip but if the above mentioned changes could be made to the itinerary, it would be absolutely outstanding

1 de novembro de 2017
Opinião espontânea
logótipo da Bench Africa

Resposta da Bench Africa

Hi Ian,

Thank you for taking the time to review your experience with Bench Africa.

We are grateful for your constructive feedback, something that we always want to hear so that we can attempt to perfect the experiences that we offer.

Great to hear that you enjoyed your experience in East Africa! Africa is indeed a very special continent and has a habit of getting under your skin! :) We completely understand that the infrastructure can pose a bit of a logistical issue when trying to incorporate so much into one itinerary, and I do entirely sympathise with the comments that you have made. Our balancing act is always to try and make it as affordable as possible for our customers, whilst making sure that you get to see as many of the highlights without sacrificing any comfort, safety or indeed overall enjoyment of the tour.

To address your comments, the tour does unfortunately have to go through Nairobi if travelling by road from Amboseli to the Masai Mara. There is no quicker or better route to get from Amboseli to the Masai Mara by road and we would not advise doing this in one day. Any traffic delays (or otherwise) would mean driving at night, which we avoid due to safety. The alternative option that Bench offers is to upgrade to the Highlights of East Africa Masai Mara Fly-In package, staying 2 nights at Satao Elerai and then transferring by air from Amboseli to the Masai Mara, via Nairobi. This allows for a full day at Satao Elerai. This is of course all dependent on budget however as it does cost upwards of an additional $1,195 per person. This would be suggested at the time of quoting and booking if your discussed budget allows for it.

Thank you for your feedback on Mara Sopa Lodge; I have passed this on to our team.

I am thrilled to hear that your guides, Michael Lucas and Fredie were great, and that overall your experience was a positive one. I hope you have a lot of photos and good memories to take away with you,and we do hope that you will return to experience more of what the magical continent of Africa has to offer!

Warm regards,

Lara

Classificada 5 em 5 estrelas

Above and beyond

Above and beyond. Maria our agent was incredible. We sent Bench our budget, timeframe and what a very vague brief of what we would like to see. From the moment we connected with Bench, we knew we were in good hands. Every detail of our honeymoon was organised, our brief was matched and we didn't have to worry about a thing! We had the most incredible experiences in Kenya & Zanzibar and our honeymoon was truly once in the lifetime. The places we stayed, the food, the services and everything in between was 5 star +++

27 de outubro de 2017
Opinião espontânea
logótipo da Bench Africa

Resposta da Bench Africa

Hi Liz and Dean,

Thank you so much for your lovely review! And a huge thank you for tagging us on Instagram throughout your adventure, and letting us share these photos too! It really was amazing to be able to see your honeymoon journey unfold.

I'm so happy that it was the honeymoon you dreamed of and hopefully you will return to Africa again! :)

Asante sana!

Lara

Classificada 5 em 5 estrelas

Had a terrific 2 week holiday in …

Had a terrific 2 week holiday in Africa. Bench travel were fantastic in organising our holiday and making sure we got the most out of our break. The highlight was staying at leopard Hills reserve and being completely looked after by Duncan and his team. Cant thank Bench enough

23 de outubro de 2017
Opinião espontânea
Classificada 5 em 5 estrelas

Namibia and South Africa

Once again Maria did a fantastic job of organising our African adventure.
Our private tour of Namibia by Ultimate Safaris was excellent with a truly wonderful guide and very well equipped safari vehicle. Although many of the roads are terrible, the scenery and animal encounters more than make up for it. Paying the extra for a private tour rather than the group tour is well worth it.
The Cape Cadogan Boutique Hotel in Cape Town was wonderful. Great location, large well equipped rooms and caring staff.
Marataba Safari Lodge, in north west South Africa, has to be in one of the most stunning locations in Africa. The lodge has a large concession in the Marakele National Park, which is home to most of the African animals you expect to see on safari. A luxury experience, but unfortunately a boring 4 hour drive from Jo'berg.
Madikwe Safari Lodge is also a 4 hour drive from Jo'berg, in the Madikwe Game Reserve. A wonderful luxury lodge with great food and intimate service, however the Reserve is so large, that finding many of the animals can become a frustrating experience.
Ilios Travel and South African Airways both provided reliable, on time transfers and flights during our trip.
This was our 4th trip to Africa, but will certainly not be our last!

22 de outubro de 2017
Opinião espontânea
logótipo da Bench Africa

Resposta da Bench Africa

Dear Carol & Ian,

Thank you for your well thought out and detailed review, which will be incredibly helpful for our customers that are looking for insight into these areas and properties.

I'm happy to hear that you enjoyed your time in South Africa and Namibia, and I'm also thrilled to hear that you're not done with your Africa explorations ! Maria is ready for your call, when you're ready to start designing your next trip to Africa and we look forward to welcoming you on another Bench holiday very soon.

Warm regards,

Lara

Classificada 5 em 5 estrelas

Kruger, Vic Falls and Chobe....Most amazing experience of our lives.

Following our trip I would like to say it was the most amazing trip we have ever been on.

The food and accomodation was outstanding, in particular Amalinda's stunning rooms. Ivory Lodge was equally as excellent and their staff first class.

Of note also was the Shindzela Camp where the atmosphere and natural bush environment was amazing.

The days were sometimes long traveling but always worth it when we arrived at the next destination.

Our Guide, Dumi was brilliant. He assisted and guided us throughout the journey and everybody felt totally safe in his care.

19 de outubro de 2017
Opinião espontânea
logótipo da Bench Africa

Resposta da Bench Africa

Dear Peter & Niki,

Thank you for your fabulous review of our Kruger, Victoria Falls and Chobe Adventure. I am over the moon to hear that it was the most amazing trip you've ever been on - high praise indeed!

I'm glad to hear that the food, accommodation, guiding and game viewing all met your expectations, and we look forward to welcoming you on your next Bench Africa tour again soon.

Thank you again!

Lara Behrens
Marketing Manager

Classificada 4 em 5 estrelas

Great service

Overall we were thrilled with the service we received from Lyndal at Bench Africa. The most positive aspect was her knowledge of all of Africa, particularly the areas we were interested in. She helped us narrow down our choices and the holiday was a perfect blend of action, adventure and relaxation.

19 de outubro de 2017
Opinião espontânea
Classificada 5 em 5 estrelas

I had a great trip

I had a great trip. A few minor discomforts but I would (and have) recommended Bench to anyone considering and African holiday. The guides and drivers from Ilios travel were great; the bus was a little uncomfortable (seats too narrow).
We saw so much wildlife at the various safari parks; so fortunate!
I also loved the bird life and the Botanical Garden tour.
Accommodation everywhere was very good. In Durban we stayed at The Benjamin Hotel. That room was a little small; difficult to place luggage etc.
Otherwise it was okay. All meals provided were excellent. The meals we paid for were very reasonable, as was alcohol (compared to Aussie prices).
Victoria Fall and Botswana exceeded our expectations.

18 de outubro de 2017
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing Africa

We very recently returned from our amazing family holiday to Kenya, Zanzibar and Egypt. Each country was uniquely different and beautiful. It truly was an adventure that we all loved. Our tour guides were all wonderful and full of local knowledge, the hotels were all beautiful, I only wish that we had more time to spend there! Everything went smoothly, we felt completely safe and most of all the kids were never bored!. This was definitely a holiday that we will remember forever.

18 de outubro de 2017
Opinião espontânea
logótipo da Bench Africa

Resposta da Bench Africa

Dear Jeanette,

Thank you very much for taking the time to review your travels with Bench Africa. We are so glad you had an amazing family adventure and so many great experiences throughout the continent. Our Kenya Highlights tour is a firm favourite with our customers, and I'm thrilled you enjoyed the Nile Discoverer too!

It was wonderful to read such glowing compliments about the guides, accommodation, and your overall trip. I am delighted to hear that the kids had such a great time too.

Thank you once again for sharing your experiences with us, and we look forward to welcoming you on another Bench adventure very soon!

Warm regards,

Lara

Classificada 4 em 5 estrelas

Bench Grand Tour of South Africa

Bench did an excellent job of organization. Everything was in place on time, except the pickup was not present at our arrival in Johannesburg. We were very late coming through immigration (over 90 minutes), and when we arrived, the pickup had taken other passengers on ahead. Which is ok except we had to ask another driver to ring the company to find out they were coming back for us. It is very uncomfortable to arrive somewhere and find yourself on your own.

All the tours were excellent, starting with Kruger NP and we were extremely lucky to see all of the animals in the first day.
The accommodation was top class in every case and meals were fine.

The downside was lots of hours in the uncomfortable bus, sometimes with no air conditioning. Driving down the Garden Route could have been anywhere, as there was nothing especially African about the countryside. I personally had very little interest in the cities, although Capetown was interesting because of Table Mountain. Again, we were lucky to have a spectacular day for our visit - warm, no clouds, no wind.

If we had gone home from there, I would have been very disappointed with the trip, with only three or four days truly African.

The extension to Victoria Falls and especially Chobe NP was the redemption for the whole trip. In particular Camp Kazuma. Straight out of a movie with safari over the open savanna, the lodge with elephants right out the front, amazing people and fantastic service. Would go back in a second.

17 de outubro de 2017
Opinião espontânea
logótipo da Bench Africa

Resposta da Bench Africa

Dear William,

Thanks for your review of Bench Africa. I am happy to hear that overall your trip went smoothly, and I’m delighted to hear that it ended on a high!

I would like to address your point about the driver not being there to pick you up on arrival in Johannesburg. Reliable transfers are something that Bench prides ourselves on so it is disappointing to hear that this was your experience. Of course this would have been unsettling for you and rest assured that we will be raising this with our ground operators to ensure that this doesn’t happen again in future.

Thank you for letting us know about your concerns, which gives us the opportunity to continually improve the experiences that we offer to our valued customers.

Warm regards,

Lara Behrens

Classificada 4 em 5 estrelas

Steph from Bench Africa did a great job …

Steph from Bench Africa did a great job with recommendations and our bookings. Her specialist knowledge was invaluable.

10 de outubro de 2017
Opinião espontânea
logótipo da Bench Africa

Resposta da Bench Africa

Dear Nicola & Phillip,

Thanks so much, it's excellent to hear that it all went well.

I will pass your lovely comments on to Steph!

Warm regards,

Lara

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais