It has been 12 years since we bought a new mattress and had no idea about the benefits of the latest technology involved. The branch manager at the Bedford store, Maz, was extremely knowledgeable and... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit 5 St Johns Retail Park, Ropewalk, MK42 0XE Bedford, Bedfordshire, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
My husband and I went into the shop to test a few mattresses, having decided years ago we needed a new one. We were impressed with the knowledge of our assistant, Daria, who asked our preferred sleepi... Ver mais
A empresa respondeu
We had a great experience at Bensons For Beds in Bedford. The staff were knowledgeable and friendly, giving us plenty of time to browse without any pressure. Special thanks to Maz, Marcus, Kyan, and D... Ver mais
A empresa respondeu
The in store experience was good with time given to let us try out options before we made a choice. Delivery was quite slow but not too bad and we were kept updated about the progress. Delivery itself... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Bensons For Beds - Bedford
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contacto
Unit 5 St Johns Retail Park, Ropewalk, MK42 0XE, Bedford, Bedfordshire, Reino Unido
- 1234419486
4,8
Excelente
386 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Brilliant service.
From start to finish the whole process was easy and all staff encounters were friendly & personable.
23 de abril de 2026
Resposta da Bensons For Beds - Bedford
We appreciate your feedback! It's wonderful to know the entire process was easy for you and that our team members were friendly and personable.
Thank you for your positive review – Lauryn at Customer Care 💜
Resposta da Bensons For Beds - Bedford
That’s great to hear! Smooth service and good communication are exactly what we aim for. Thanks for your feedback,
Megan | Customer Care Specialist
The customer service was excellent and…
The customer service was excellent and the product was great quality, this the second time we have brought a mattress from Bensons and would highly recommend
19 de abril de 2026
Resposta da Bensons For Beds - Bedford
Thank you for your lovely feedback. We’re delighted to hear that you received excellent customer service and are pleased with the quality of your mattress. It’s especially appreciated to know that you’ve chosen Bensons again and would highly recommend us — that means a great deal to us.
Thank you for your positive review – Lauryn at Customer Care 💜
Great team at Bedford Branch
Great sales staff in Bedford branch who are both knowledgeable and very professional. Although I had a problem with one of my items the Manager Maz dealt with it as soon as he was made aware of the situation. New mattress is so comfortable and supportive. Both delivery teams were great - especially Stevie and Carlos even though they have strict deadlines to meet. In order to improve the service I would suggest a slightly longer delivery time so that when receiving goods it doesn’t feel as such a rushed experience. Also a direct line to customer services rather than email or live chat. Having said that I would still recommend Bedford Bensons for Beds.
24 de março de 2026
Resposta da Bensons For Beds - Bedford
Thank you for your detailed and thoughtful feedback! We’re delighted to hear such positive comments about our Bedford team and that you found them knowledgeable and professional. We truly appreciate your honest suggestions around delivery timings and access to customer services.
Thank you for your positive review - Lauryn at Customer Care 💜
Resposta da Bensons For Beds - Bedford
Thank you for your feedback! We’re really pleased to hear Elizabeth was so helpful — we’ll be sure to pass on your kind words to her.
Thank you for your positive review - Lauryn at Customer Care 💜
A nice bedtime story.
Bensons were totally efficient, friendly and courteous. A pleasure to deal with.
13 de abril de 2026
Resposta da Bensons For Beds - Bedford
Thank you for your kind feedback! 😊 We’re delighted to hear you found Bensons efficient, friendly, and courteous — a pleasure to deal with indeed,
Megan | Customer Care Specialist💜
Resposta da Bensons For Beds - Bedford
Really glad to hear that — our team will love this! Thanks for taking the time to leave this review.
Sleep well,
Megan | Customer Care Specialist💜
Great recommendations- didn’t try to force sale!
I’ve bought my last two beds from you so headed back again.
Met by Maz the store manager, Great service, explained things well for what I needed and very helpful which resulted in me going back and purchasing the bed and other bits.
Thankyou!
6 de abril de 2026
Resposta da Bensons For Beds - Bedford
Thank you for your continued loyalty! 😊 We’re delighted to hear you chose to come back again and had such a great experience with Maz. It’s fantastic to know the service was helpful and clear, and that everything you needed was taken care of. Thank you—and enjoy your new bed and extras,
Megan | Customer Care Specialist
Cameron and Barry who put delivered and…
Cameron and Barry who put delivered and installed my bed, were friendly respectful and very punctual. Very happy
5 de abril de 2026
Resposta da Bensons For Beds - Bedford
Thank you for your feedback! 😊 We’re delighted to hear Cameron and Barry were friendly, respectful, and right on time when delivering and installing your bed. It’s great to know you’re very happy with the service—enjoy your new bed,
Megan | Customer Care Specialist🛏️✨
Smooth journeyKnowledgeable service in the showroom
Knowledgeable service in the showroom, delivery updates and time slots. Fast and efficient setting up new mattress and removing the old one.
25 de março de 2026
Resposta da Bensons For Beds - Bedford
Thank you for the great feedback! 😊 We’re really pleased to hear you received knowledgeable help in the showroom, clear delivery updates, and quick, efficient service on the day. Enjoy your new mattress and sleep well,
Megan | Customer Care Specialist✨
Maz was brilliant as usual
Maz was brilliant as usual. Whole family has bought furniture from him and he has always been supportive
23 de março de 2026
Opinião espontânea
Resposta da Bensons For Beds - Bedford
Thanks for the lovely review! Maz really is a star — always supportive and always looking after the whole family. He’ll be chuffed to know you all keep coming back!
Thanks for choosing us,
Megan at Customer Care
Friendly staff instore and delivery…
Friendly staff instore and delivery team. Professional and courteous, communication was clear and concise throughout our entire experience.
20 de março de 2026
Opinião espontânea
Resposta da Bensons For Beds - Bedford
Thank you so much for giving us 5 stars Diane! We’re really glad to hear both our in‑store team and delivery team were friendly, professional, and courteous. It’s great to know communication was clear and consistent throughout your entire experience. We truly appreciate your feedback,
Megan at Customer Care! 😊✨
Really good team no pressure selling
Really good team no pressure selling - delivery team were awesome
19 de março de 2026
Opinião espontânea
Resposta da Bensons For Beds - Bedford
Thank you so much for giving us 5 stars Vicki! We’re really glad to hear you found the team great with no pressure at all, and that the delivery crew were awesome. We really appreciate your feedback,
Megan at Customer Care! 😊✨
Max was awrsome
Maz was super helpful right from us walking in the door, He left us to look around then when asked he gave us all the info we needed. We ended up purchasing a mattress in stock and he helped arrange same day delivery.
20 de março de 2026
Resposta da Bensons For Beds - Bedford
Thanks for the great review Mrs Hunt! Maz sounds like he nailed the perfect balance of giving you space and being super helpful when needed. So glad you found the right mattress — and same‑day delivery is always a win!
Sleep well,
Megan at Customer Care💜
Fabulous sales guy in store
The person we dealt with in-store made our purchase great! Excellent knowledge of all mattresses for sale and was patient in helping us make a decision. We ended up buying 3!!
Will definitely use this company again!
12 de março de 2026
Resposta da Bensons For Beds - Bedford
Thank you so much Mr and Mrs Valerio! We’re thrilled to hear that your in‑store experience was so positive. It’s wonderful that our colleague’s knowledge, patience, and support helped you feel confident in your choices — and buying three mattresses is quite the compliment! We truly appreciate your trust and look forward to welcoming you back again in the future,
Megan at Customer Care💤
Unequalled service. Staff were superb from purchase to…
Staff were superb from purchase to installation
14 de março de 2026
Resposta da Bensons For Beds - Bedford
Anne Penning,
We appreciate your fantastic review! We are so pleased the staff were superb from your purchase all the way through to installation.
Team Bensons - Jessica
Brilliant from start to finish the…
Brilliant from start to finish the process of buying a mattress was great, the salesman was professional and friendly, the order tracking and emails was very easy to use and finally the delivery was flawless the guys were also friendly and professional got the mattress to the bedroom with no issues, unpacked it, set it up, took the old mattress away job done Perfect!
6 de março de 2026
Resposta da Bensons For Beds - Bedford
Debbie Koncewicz,
We're so happy to hear about your brilliant mattress buying experience! It's great that the salesperson was professional and friendly, the order tracking easy to use, and the delivery flawless. We appreciate you sharing your positive feedback about our team's friendly and professional service.
Team Bensons
Prompt and efficient
All items were as ordered and delivered ahead of time by about 10 minutes. All old. Bed parts taken away as planned. Quick clean and efficient.
2 de março de 2026
Resposta da Bensons For Beds - Bedford
Peter,
We're happy to hear that your order arrived ahead of schedule and that the old parts removal was quick and efficient. Thank you for your positive feedback!
Team Bensons
Friendly helpful staff .
28 de fevereiro de 2026
Resposta da Bensons For Beds - Bedford
Thank you for your lovely feedback — we’re so pleased to hear you found our staff friendly and helpful.
Megan at Customer Care
Very helpful in store
Very helpful in store . Very tolerant when asked questions about the product.
4 de março de 2026
Resposta da Bensons For Beds - Bedford
Mrs Jacklin,
We're so glad to hear that our in-store assistance was helpful and that our team was patient answering your questions about the product.
Team Bensons
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.