Buying a new mattress from Benson for Beds was a fantastic experience. From the minute we walked into the shop, late one October Saturday afternoon, we were made to feel like one of the fa... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit A Mavor Avenue, G74 4QX East Kilbride, Lanarkshire, GB
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Excellent service from purchasing the bed to delivery and build of the bed . The salesman gave us just the right amount of information when we went into the shop without overwhelming us and left us to... Ver mais
A empresa respondeu
We arrived at Bensons for Beds East Kilbride, and we were greeted by James, a salesperson there, who was very polite and knowledgeable and who guided us through the whole process of choosing the corre... Ver mais
A empresa respondeu
Having never used Bensons previously, I was super impressed with your salesman James in your East Kilbride branch. Apart from being friendly, he was very knowledgeable and went out of his way to help... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Bensons For Beds - East Kilbride657
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contacto
Unit A Mavor Avenue, G74 4QX, East Kilbride, Lanarkshire, Reino Unido
- 1355222651
4,8
Excelente
359 opiniões
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Thanks Stuart!
We had a great experience thanks to Stuart for making us feel comfortable and helping us through the ins and outs his service was fantastic we left the shop feeling great with a purchase tailored to us!
17 de agosto de 2025
Opinião espontânea
Resposta da Bensons For Beds - East Kilbride657
We appreciate you sharing your positive experience! We're happy to hear that our team member made you feel comfortable and provided fantastic service, ensuring you found the perfect purchase. Thank you, Megan at Customer Care
There was no pressure put on us to buy…
There was no pressure put on us to buy anything. We were left to stroll round the showroom at our leisure and try the beds for comfort.
15 de agosto de 2025
Opinião espontânea
Resposta da Bensons For Beds - East Kilbride657
We're happy to hear that you felt comfortable browsing our showroom and trying out our beds without any pressure. Thank you for your positive feedback, Megan at Customer Care
excellent customer service
excellent customer service
staff knew their products in detail and took time to explain them
they did not rush or force any particular product and left us time and space to make our decision
15 de agosto de 2025
Resposta da Bensons For Beds - East Kilbride657
We're happy to hear that our staff's product knowledge and patience made your experience excellent! Thank you for acknowledging the time and space we provide for your decisions. We appreciate your feedback, Megan at Customer Care
Excellent customer service
Excellent customer service provided by Stuart. He showed me lots of options and talked me through things. He was very knowledgeable and wasn’t pushy for a sale. I’m extremely happy with my new bed.
15 de agosto de 2025
Resposta da Bensons For Beds - East Kilbride657
We're happy to hear that you received excellent customer service and found our team member knowledgeable and helpful. We appreciate your feedback and hope you enjoy your new bed.
Went for a new mattress and John the…
Went for a new mattress and John the assistant was extremely helpful had great knowledge and helped us get a new mattress two happy people
6 de agosto de 2025
Resposta da Bensons For Beds - East Kilbride657
Thank you for the great feedback! We are thrilled that John was able to assist you in finding the perfect mattress. Happy to have two satisfied customers. See you again soon!
Stuart was a great help and there was…
Stuart was a great help and there was mo pressure
29 de julho de 2025
Resposta da Bensons For Beds - East Kilbride657
Thank you for choosing us, we're thrilled to hear that Stuart was able to assist without any added pressure. We take pride in providing top-notch service and making our customers' experiences stress-free. See you again soon, Megan at Customer Care
Disappointed
Sales lady in the EK shop in Glasgow was brilliant. No problem finding bed I liked and ordered. Bed arrived on time. I was told how to care for my new mattress which I did to the letter as it was £800. You get about 3-4 months to report any issues, I had an issue but lost my paperwork. Anyway, Bensons emailed me to ask how things were. Told them about my issue (sagging mattress). They then asked me to provide evidence which I did in 8 pictures and measurement.
Long story short… they blamed my base which was ridiculous and the fact that the mattress was 7 months old.
I wouldn’t recommend buying a mattress on my experience.
14 de julho de 2025
Opinião espontânea
Resposta da Bensons For Beds - East Kilbride657
We appreciate you sharing your experience. We're sorry to hear about the issue with your mattress and the concerns regarding our assessment. We aim to provide quality products and service, and we'll review your feedback to see how we can improve.
Thank you.
Megan at Customer Care.
The sales guy knew his job very well
The sales guy knew his job very well . Explained everything to us , what we thought we knew and wanted and what what we actually knew and wanted where two different things . I’m terrible with names , and feel terrible saying the sales guy . However , he knew his job inside out ! Very pleased with the outcome one . Thank him from us both !
25 de julho de 2025
Resposta da Bensons For Beds - East Kilbride657
Thank you for your kind words! Our team takes pride in providing exceptional service and knowledge to our customers. We're glad the sales guy was able to help you find exactly what you needed. We will be sure to pass along your gratitude. Thank you for choosing our business, Megan at Customer Care
Lovely staff!
Stuart and his staff were all welcoming and friendly but not too pushy. Understood our needs and did their utmost to help, thanks again!
20 de julho de 2025
Opinião espontânea
Resposta da Bensons For Beds - East Kilbride657
Thank you so much for your kind words! We pride ourselves on providing a welcoming and helpful experience for all of our customers. It's always a pleasure to assist and we look forward to welcoming you back. Thanks again for choosing us, Megan at Customer Care
Resposta da Bensons For Beds - East Kilbride657
We are thrilled to hear that our staff provided excellent service during your visit! We pride ourselves on delivering friendly and helpful service to all of our customers. Thank you for your kind words, Megan at Customer Care
Excellent service from start to finish
Excellent service from start to finish. Explained the different mattresses available and let us browse on our own. Very helpful
9 de julho de 2025
Resposta da Bensons For Beds - East Kilbride657
Thank you for your kind words! We are thrilled to hear that you had a great experience at our store. Our priority is always to provide excellent service and guide customers towards finding the perfect mattress. We appreciate your support and hope to see you again soon, Megan at Customer Care
John was very helpful
John was very helpful, got my gran a new mattrews and duvet sorted very quickly and helped us find the right fit
28 de junho de 2025
Opinião espontânea
Resposta da Bensons For Beds - East Kilbride657
We're happy to hear that we provided such helpful assistance and quickly found the perfect mattress and duvet. Thank you for sharing your positive experience with us. Take care, Megan at Customer Care
Happy with service provided
Member of staff extremely friendly, helpful and knowledgeable, and didn't pressure us.
24 de junho de 2025
Opinião espontânea
Resposta da Bensons For Beds - East Kilbride657
We appreciate your kind review Bill! We are so glad to hear that our staff was friendly, helpful, knowledgeable, and not pushy. We hope to see you again, Megan at Customer Care
New Matress
Did not feel rushed into making decision to purchase and James was very informative and made excellent suggestions
20 de junho de 2025
Resposta da Bensons For Beds - East Kilbride657
We're happy to hear that you felt comfortable during the purchase process. It's great to know that our team member was helpful and provided excellent suggestions. Thank you for your feedback, Megan at Customer Care.
Resposta da Bensons For Beds - East Kilbride657
We're happy to hear that your bed-buying experience was stress-free, thanks to our helpful and professional team member. Thank you for your feedback, Megan at Customer Care
The staff were amazing
The staff were amazing. So friendly and informative. I felt very supported and heard dur8ng the exchange. The bed is super comfortable. I'll be back for one of the top of the range one next time. I would highly recommend this store.
14 de junho de 2025
Resposta da Bensons For Beds - East Kilbride657
We appreciate your wonderful feedback Julie! We're so glad to hear that our friendly and informative staff made you feel supported and heard. It's great to know you find your bed super comfortable, and we look forward to your return! Take care, Megan at Customer Care
Found the manager very helpful &…
Found the manager very helpful & pleasant & the assistant manager was very informative . All in all would recommend anyone going there .
11 de junho de 2025
Resposta da Bensons For Beds - East Kilbride657
We appreciate your kind words Catherine! We're happy to hear that our team was helpful and informative. It's great to know you would recommend us! Thank you, Megan at Customer Care
Above and Beyond help
The assistant Stuart was very helpful, knowledgeable and funny. Helped us to get the products we wanted, that weren’t on the showroom floor, and got our delivery date sorted too.
8 de junho de 2025
Resposta da Bensons For Beds - East Kilbride657
We're so happy to hear that our assistant was helpful, knowledgeable, and funny! It's great that we could assist you in finding what you wanted and arrange your delivery.
We you love your products as much as we do, Megan at Customer Care🙌
Good technique for sale.
The sales man was relaxed, told us about the different bed frames available. His inside was both helpful and informative.
4 de junho de 2025
Resposta da Bensons For Beds - East Kilbride657
We're happy to hear that our sales team provided you with a relaxed and informative experience while you were learning about our bed frames. Thank you for your positive feedback, Megan at Customer Care
Jenny from Kingsgate…superb knowledge
Jenny in customer service in Kingsgate East Kilbride was superb with extensive knowledge about all mattresses, prices
and discounts. She reminds us why we still need physical stores and real people! Would recommend to friends and family without hesitation.
5 de maio de 2025
Opinião espontânea
Resposta da Bensons For Beds - East Kilbride657
Thank you so much for your kind words! Our team at Kingsgate East Kilbride takes pride in providing exceptional customer service and it means the world to us that you had a great experience. It truly means a lot to us. Thank you for choosing us!
Sleep well,
Team Bensons💜
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