Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I have been ordering tiles from Ella who manages Bert and May’s Clifton showroom for several months and am hugely impressed and grateful for her fantastic service. Cheerful, polite, pro active and... Ver mais

Classificada 5 em 5 estrelas

Having previously purchased a whole batch of reclaimed tiles 2 years ago for a project that was to be completed in two stages, we were dismayed to find we were 60 tiles short when we finally got to... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

A wonderful colorful jade tile with a white star sample arrived and absolutely thrilled me. I then spoke to super helpful Millie who answered all of my questions, some of them quite technica... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Ella in the Clifton Branch along with Dulcie are absolutely AMAZING! really take the time to show interest in my project every time I've contacted them. And are also very knowledgeable. If they don't... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Decoração e Design de Interiores

Escrito pela empresa

Bert & May specialise in handmade cement and glazed tiles. We also sell reclaimed tiles, terrazzo and marble. We are passionate about interior design and bringing a raw, honest aesthetic to your project.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Wonderful tiles and customer service

The tiles are beautiful, the shop layout and branding dangerously seductive - and Ella was very friendly, helpful and informative! What's not to love?

4 de julho de 2025
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Resposta da Bert & May

Thank you for your fantastic review - we're so glad to hear that your experience with us has been so positive. Your comments will be passed onto Ella!

Bert & May

Classificada 5 em 5 estrelas

Excellent responsiveness and quick…

Excellent responsiveness and quick resolution. 👍 to the customer service team

3 de julho de 2025
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Resposta da Bert & May

Thank you for your great review - we're so glad to hear of your great experience with our customer service team!

Bert & May

Classificada 5 em 5 estrelas

Love the service of Bert & May

Love the service of Bert & May. It wasn’t a problem for them to plan an online meeting in which we talked about different options for our kitchenfloor. A beautiful moodboard was made so we could have a vision of how our floor was going to look like. The tiles are really as beautiful in real life as they are online. Thumbs up 👍 for Bert & May

1 de julho de 2025
Opinião espontânea
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Resposta da Bert & May

Thank you for your lovely review! We're so glad we could help bring your project to life

Bert & May

Classificada 5 em 5 estrelas

Very responsive.

Very responsive.

29 de junho de 2025
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Resposta da Bert & May

Thank you for your great review, we're glad you have had such a positive experience with us

Bert & May

Classificada 5 em 5 estrelas

Ella in the Clifton Branch along with…

Ella in the Clifton Branch along with Dulcie are absolutely AMAZING! really take the time to show interest in my project every time I've contacted them. And are also very knowledgeable. If they don't know something they're completely honest about it and come back with answers later. :) TOP SERVICE LADIES! returning happy customer.

28 de junho de 2025
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Resposta da Bert & May

Thank you for your fantastic review, your comments will be passed onto Ella and Dulcie. We look forward to your next order!

Bert & May

Classificada 5 em 5 estrelas

Quick delivery

Quick delivery, friendly and personal customer service. Love thier products!

29 de junho de 2025
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Resposta da Bert & May

Thank you for your great review, we're glad to hear that your experience with us has been so positive

Bert & May

Classificada 5 em 5 estrelas

Best customer service

I'm so happy with my tiles but the customer service is the best thing about Bert and May. Thanks to Lucy Pettigrew for friendly, helpful service. I needed more tiles last minute and she checked stock and reassured me the extra order would arrive. She arranged return of my spare tiles after the project, despite it being a small order. It's so refreshing to order from a company that care. Thank you!

26 de junho de 2025
Opinião espontânea
logótipo da Bert & May

Resposta da Bert & May

Thank you for your lovely review - your comments will be passed onto Lucy. We're so glad to hear you have had a great experience with us and that our customer service has been helpful

Bert & May

Classificada 5 em 5 estrelas

It’s consistently a pleasure to work…

It’s consistently a pleasure to work with Bert & May. From product choice, to showroom assistance right through to ordering and after care, they really deliver. Their working relationship with our design practise is a really important one.

27 de junho de 2025
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Resposta da Bert & May

Thank you for your great review. We're so glad to hear that your experience with us has been positive, and we are looking forward to continuing our working relationship

Bert & May

Classificada 5 em 5 estrelas

Brilliant customer service from Brad

Brilliant customer service from Brad
The sample tiles are absolutely lovely particularly the really authentic and artisan made cement tiles
They stand out as a notch above the quality of others i have seen
Project not started yet but so far very happy

27 de junho de 2025
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Resposta da Bert & May

Thank you for your great review. Your comments will be passed onto Brad. So glad to hear that you have had a positive experience with us

Bert & May

Classificada 5 em 5 estrelas

Very helpful and pleasant to deal with.

Imaginative designs and very helpful people - highly recommended.

18 de junho de 2025
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Resposta da Bert & May

Thank you for your great review, we're glad to hear that you have had a good experience with us

Bert & May

Classificada 5 em 5 estrelas

Ella was incredibly helpful in your…

Ella was incredibly helpful in your Clifton showroom and just a joy to speak to such a knowledgeable and helpful person.

29 de maio de 2025
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Resposta da Bert & May

Thank you for your fantastic review - your comments will be passed onto Ella

Bert & May

Classificada 4 em 5 estrelas

Issue resolved

Raised an issue and was resolved with speed.

7 de junho de 2025
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Resposta da Bert & May

Sorry to read your review. I have asked our customer service team to contact you urgently

Bert & May

Classificada 5 em 5 estrelas

Amazing customer service and tile selection

Brad and Mel have been brilliant at giving the right amount of support without being pushy. I'm really excited to see the end result with the gorgeous tiles I've selected. Thank you guys :)

3 de junho de 2025
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Resposta da Bert & May

Thank you for taking the time to leave your super review - your comments will be passed onto Brad and Mel

Bert & May

Classificada 5 em 5 estrelas

Outstanding Customer Service

Outstanding Customer Service

Thank you to all the team but especially Claire for going above and beyond in helping me with our order.

2 de junho de 2025
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Resposta da Bert & May

Thank you for your great review - your comments will be passed onto Claire

Bert & May

Classificada 3 em 5 estrelas

Sample not arrived

I haven’t had the sample yet so can’t review.
I was contacted to say one out of stock quickly so that was good communication.
I hope the stock problem will not deter me from placing an order in the future.

29 de maio de 2025
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Resposta da Bert & May

Thank you for your review. Sorry to hear that one of your samples is out of stock. I have requested our customer service team to contact you regarding the issue

Bert & May

Classificada 5 em 5 estrelas

Great service

I received great follow up and service by Millie Shaw. Would recommend! :)

27 de maio de 2025
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Resposta da Bert & May

Thank you for your great review - your comments will certainly be passed onto Millie

Bert & May

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