As an ex-employee i found when the company was bough out by Message direct, the ethos was lost and the clients were given bad customer service , the existing employees were not listened to when change... Ver mais
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After struggling with always being available to answer calls for a while and never knowing when the phone would ring we bit the bullet and had a trial with Best reception. It has been a game changer... Ver mais
A empresa respondeu
Just setting up my new Audiology business Draig Hearing in Swansea. Being a new business I needed a reception system as I could'nt not afford a receptionist at this stage. Best reception have been e... Ver mais
A empresa respondeu
Excellent service. They brought me onboard after the 2nd Covid-19 lock down with an introductory offer. I was getting busier in clinic & I was missing calls from new patients. Since then I haven't mi... Ver mais
A empresa respondeu
Informações sobre a empresa
- Call center
- Serviço de empresa para empresa
- Serviço de hospedagem web
- Serviço de atendimento telefónico
Escrito pela empresa
Our friendly Best Receptionists have been expertly handling calls for our clients since 2006. Providing the very best telephone answering service for you and your callers. Our call answering team have a proven track record of fantastic customer service. We are extremely proud of our excellent client retention which demonstrates just how well our remote phone answering service works. Our friendly team are all UK based at our offices, in Ware, Hertfordshire. This enables our management team to ensure that everyone is up to date, following protocols and are providing your callers with the professional telephone answering service that our customers expect.
Informações de contacto
82A High St, SG12 9AT, Ware, Reino Unido
- 0800 0430084
- reception@bestreception.co.uk
- www.bestreception.co.uk
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 50% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Best reception have been invaluable
Best reception have been invaluable - it has meant we can streamline the staff in house, save costs but still have the phone answered. They are professional and as close to our actual staff as it's possible to be!!

Resposta da Best Reception
Best Reception provide a very efficient…
Best Reception provide a very efficient telephone answering service. We have been using them now for nearly 13 years and have never had any issues. Andy and his team are great! Highly recommend their services.

Resposta da Best Reception
Best Of All!
Best Reception (BR) has exceeded all our expectations. They understand our Osteopathy business thoroughly which means they can give informed information to our prospective patients.
Most of all we also use BR like a real-life receptionist - sending them messages to call patients or make appointment changes, ie if a practitioner is ill or taking annual leave.
BR is very friendly, know their stuff and pro-active and that is a big weight off my mind!

Resposta da Best Reception
Great Service and support
We've been using Best reception for nearly 7years now, Great Service and support, especially over the last 18mths. TA

Resposta da Best Reception
Honest, Helpful and Human
We have been working with BR for some years now and have always found them very helpful, professional and honest. They are quick to answer calls and work hard to ensure that customers are given all the correct information - this has especially been the case over the past 18 months with the extra Covid information and BR have been incredibly supportive over this period of time. They are human, so mistakes do happen at times, but the team always try their best to sort things out as quickly as possible and learn from these experiences to improve their service even more. We would definitely recommend BR.

Resposta da Best Reception
Best Reception live up to their name
I have used Best Reception since I opened my Podiatry Clinic 3 years ago, and they have been a significant part of helping me grow into a thriving, busy practice. They are polite, efficient and utterly reliable - often going above and beyond to help patients, and to manage my diary effectively. Best of all patient feedback is excellent. I would thoroughly recommend them.

Resposta da Best Reception
Second to none in providing the best reception service
Second to none in providing the best reception service. It’s been about 6 months using this service and I wish I had discovered them years ago. Running a busy osteopathic practice especially after Covid is not an easy job but thanks to these professional, friendly and polite people, I’ve managed it very well and my patients are so happy. I recommend them with confidence. A+++

Resposta da Best Reception
Money we'll spent !!!
What can I said about best reception
They have stream lined my cladding roofing company they take all my calls 7am 7pm Mon Fri 88m 6pm Saturday
There very professional by answering all my call there have a script that's been fine tuned over the 5 years plus I have use them and they email each time a call comes in marked there name address number and requirements and the screen the nuance callers and spam callers
I totally recommend Best Reception
And everyone thinks I have a office will loads of staff answering calls is alot more professional than when I just had a answering phone I was told by the owner I lost tens of thousands of missed business as people hate leaving messages THE WANT TO TALK TO A REAL HUMAN BEING!!!

Resposta da Best Reception
We have used them for many years to…
We have used them for many years to manage incoming calls on our behalf - happy to recommend them, never had a problem & had many compliments about how well they represent our company.

Resposta da Best Reception
Podiatrist in Private Practice
Podiatrist in Private Practice. Having used Best Reception for a number of months now, I would not hesitate to recommend them. The service I receive is exemplary. More importantly, the feedback I receive from patients is one of total satisfaction. I have high standards- Best Reception has surpassed them. Well done, and ‘thank you’.

Resposta da Best Reception
Fantastic service
I have been using Best Reception for 3.5 years now and wouldn't know what to do without them. They offer a professional friendly service that complements our clinic perfectly. This allows us to concentrate on our service without needing to manage a reception team inhouse. Invalvuable for any clinic or small team I say

Resposta da Best Reception
Excellent service
Excellent service. They brought me onboard after the 2nd Covid-19 lock down with an introductory offer.
I was getting busier in clinic & I was missing calls from new patients. Since then I haven't missed a single call. An in-depth script means they are able to answer any questions or concerns a patient may have. I'm now busier than ever & upgrading my plan to cope with the volume and decrease my fees.

Resposta da Best Reception
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