I’m loving being a new member of this much improved leisure centre. The pool area is lovely as are all the staff. My personal favourite is the aqua class. My only issue is when booking a swim for fitn... Ver mais
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Localização
Alterar localizaçãoCrescent Road Crumpsall Manchester, M8 5UF Manchester, GB
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Leia as opiniões dos outros
I used to take my 3 sons to swimming lessons the are really good swimmers now am glad I took them for the lessons. Now I take my daughter almost 2 years am happy the renovated everything it's so clean... Ver mais
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Great local leisure centre. The gym plus swimming pool are always clean, tidy, and well-maintained. Friendly staff members make it a welcoming place to work out.
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I was facing problem to about my wrong payment. Then Mail to better. They call me very next morning and resolve my problem on single phone call. They boy was much cooperative on call operator because... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Informações de contacto
Crescent Road Crumpsall Manchester, M8 5UF, Manchester, Reino Unido
4,2
Bom
81 opiniões
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Badminton experience
Fantastic experience, played badminton with friends, the receptionist was friendly, the courts were clean and the centre was very bright and appealing
24 de abril de 2025
Opinião espontânea
Resposta da Better - Abraham Moss Leisure Centre
Hi Callum,
Thank you so much for your wonderful review!
We are delighted to hear you had a fantastic experience playing badminton with your friends at the Abraham Moss Leisure Centre. Our team works hard to maintain a friendly atmosphere and keep the courts in top condition, so it's great to know you noticed! We look forward to welcoming you back for more fun and games soon. 😊
Kind regards,
Charmaine
Super friendly and informative staff.
Super friendly and informative staff.
Very clean , easy to book classes , women only classes , value for money.
Parking free onsite.
14 de abril de 2025
Resposta da Better - Abraham Moss Leisure Centre
Hi Carol,
Thank you for taking the time to leave such a lovely review!
We’re so pleased to hear that you’ve had a positive experience with our friendly and informative staff, and that you’re enjoying the clean facilities, easy class booking, and women-only sessions.
It’s also great to know you’re finding good value in what we offer, and the free onsite parking is definitely a bonus!
We really appreciate your feedback and look forward to seeing you again soon.
Simon Dean (Centre Manager) very helpful man
Simon Dean (Centre Manager) took me through the sign up process on my mobile. His customer service skills and patience were exemplary.
25 de março de 2025
Resposta da Better - Abraham Moss Leisure Centre
Hi Anthony,
Thank you for sharing your positive experience!
We're thrilled to hear that Simon Dean provided such excellent service during your sign-up process at the Abraham Moss Leisure Centre. We pride ourselves on delivering top-notch customer service, and it’s great to know that Simon's patience and attention to detail made a difference.
If you need anything else, don’t hesitate to reach out!
Warm regards,
Charmaine
Affordable and lots to do
1 de abril de 2025
Resposta da Better - Abraham Moss Leisure Centre
Hi Emma,
Thank you for your kind review!
We’re so glad to hear you found our offerings at the Abraham Moss Leisure Centre both affordable and packed with things to do. We hope to welcome you back soon for even more fun and exciting experiences!
Kind regards,
Charmaine
Poor customer service
Poor customer service. One of your staff at the centre is so rude to customers
12 de março de 2025
Resposta da Better - Abraham Moss Leisure Centre
Hi Favour,
Thank you for sharing your feedback.
We are truly sorry to hear about your experience at the Abraham Moss Leisure Centre. This is not the standard of service we aim to provide, and we take your comments seriously. We’ll address this matter with our team to ensure that all of our staff members treat customers with the respect and professionalism they deserve. We appreciate you bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
Kind regards,
Charmaine
Resposta da Better - Abraham Moss Leisure Centre
Hi Miss Kuzmycz,
Thanks for your review.
We are pleased to hear that you received such great service at Abraham Moss!
Thank you for awarding us 5 stars!
Warm Regards
Hazal
I have booked a class today at Abraham…
I have booked a class today at Abraham Moss. It was my first time going to this particular sport centre, it was almost impossible to find a parking space, which resulted in arriving 5 minutes late. I had asked for some help from reception to open the gate, the person at reception told me that I cannot go inside because the course that I paid for had already started their warm up, now I was less than 10 minutes late. So I asked the reception if they would refund me, she said no because I was late and then started talking with one of her colleagues. And ignored me. They could have told me about other courses that were happening that day but I guess their conversation was more important than providing good customer service. I am so glad that I didn't have a membership there.
11 de março de 2025
Opinião espontânea
Resposta da Better - Abraham Moss Leisure Centre
Dear Nadia,
Thank you for providing your feedback. I would like to express my sincerest apologies for your experience at Abraham Moss.
We recognise the frustration that can occur when parking is difficult to locate and when access to the class is hindered. It is also concerning to learn that the customer service you received did not meet our established standards. Our objective is to support our customers and address their needs effectively, and it is evident that we did not achieve this in your case. Please note that entry to an activity may be denied if an individual arrives late and the warm-up process has already commenced. This policy is implemented to mitigate the risk of injury during the exercises involved in the activity, and punctual attendance is, therefore, essential.
Your concerns regarding parking availability and your interaction at the reception have been duly noted. We are committed to enhancing communication and overall customer experience. Your feedback is valuable to us, and we deeply regret any inconvenience you have encountered. We hope that you will consider providing us with another opportunity to offer you a more satisfactory experience in the future.
Sincerely,
Charmaine
Excellent engagement with the swimming…
Excellent engagement with the swimming teachers. Front of house was brilliant too.
3 de março de 2025
Resposta da Better - Abraham Moss Leisure Centre
Hi Victoria
Thank you for your review,
It is wonderful to see the swimming lessons are being enjoyed and both the swim teacher and centre staff are providing a brilliant service.
We hope that you will achieve the confidence and skills you desire through the lessons.
Kind Regards
Amir
Swimming pool is severely overcrowded
Swimming pool is severely overcrowded. Caused me quit swimming even though it helped me before with my physical condition. And now my husband close to quitting because 5-6 people in small lane is NOT normal and impossible to swim
4 de fevereiro de 2025
Opinião espontânea
Resposta da Better - Abraham Moss Leisure Centre
Hi Polina,
Thanks for your review.
We are sorry to hear that you have found Abraham Moss to be too busy and that this has led you to cancelling your membership.
We endeavour to have a programme which provides enough slots so all our customers can make use of our facilities and these are all in accordance with health and safety regulations.
Warm Regards
Hazal
Abraham moss leisure centre.
Staff are very friendly and helpfull at Abraham moss leisure centre.
Very clean not far off spotless!
Equipment in the gym is everything you need. Swimming pools great and sauna and steam is also very good.
I would highly recommend for anyone who doesn't just want a gym but everything else sports wise training Swimming and relaxing.
26 de janeiro de 2025
Resposta da Better - Abraham Moss Leisure Centre
Hi Kade,
Thanks for your review.
We are pleased to hear that you would recommend Abraham Moss and how impressed you are with the centre.
Warm Regards
Hazal
Get your staff on the gym and checking changing rooms often - lots of little kids and smoking in the facilities
The place is not too big but the facilities are clean. The problem is they let too many people registered not giving enough room for everyone. also, so many classes just for women only, this shouldn't be a priority, priority classes should be mixed and only very little ones for women only, this is the wrong message in a D&I point of view as I should be able to book any classes regardless of my gender and not priority to women only classes rather than being mixed and inclusive classes a priority
Also, there is so many little kids hanging around on the gym, like between 8/12 I'd say, they are going around on their phones and occupying the machines. Then some other "chavs" smoking in the bathroom and changing rooms and no one supervising anything
The guys working there are just sitting on reception and not looking after the facilities and who is using them
The place could be great but how unsupervised the place is, it is why the issues are happening
I'm hundred per cent sure those little kids don't pay for the gym and they go with the fanny packs around bothering people that actually are using the gym. It feels a bit unsafe due to the people around and how no one do anything about it
They gang in the changing rooms as well which it feels very insecure when you are just trying to get changed and leaving your things there , as so many lockers are missing the hole for the pat lock that I imagine they broken in to steal things from there
28 de janeiro de 2025
Resposta da Better - Abraham Moss Leisure Centre
Good Afternoon,
Thank you for your review.
I will ensure to pass on your comments to the management team at the Abraham Moss Leisure Centre.
Hope this helps.
Recently joined the gym and library at…
Recently joined the gym and library at Abraham Moss Leisure Centre. Today I visited the library. Dawn at the front desk was very friendly, helpful and knowledgeable. All in all my experience with Abraham Moss has been very positive. Thanks.
18 de dezembro de 2024
Resposta da Better - Abraham Moss Leisure Centre
Hi Jason,
Thank you for your review.
We are delighted to hear that you have had such a great experience at Abraham Moss and that the staff have been so friendly and helpful.
Warm Regards
Hazal
Resposta da Better - Abraham Moss Leisure Centre
Hi Amanda,
Thanks for your email.
We are so pleased to hear that you are enjoying the facilities at Abraham Moss and that the staff have been so helpful!
Warm Regards
Hazal
Great experience
I had a lovely first experience at the leisure centre. The staff were friendly, and my swimming teacher was patient and encouraging.
5 de novembro de 2024
Resposta da Better - Abraham Moss Leisure Centre
Good Evening Rachidatu,
Thank you for taking the time to share your thoughts with us. We truly appreciate your review.
We are thrilled to hear that you are enjoying your swimming lessons at the Abraham Moss Leisure Centre. It's wonderful to know that our facilities and instructors are meeting your expectations and contributing positively to your learning experience.
Your input is invaluable as we strive to continually enhance our programs.
Wishing you continued success in your swimming journey!
Best regards,
Charmaine
Wanting more
Brilliant! Would be 5 stars if it was a longer lesson, 30 minutes are over in no time.
12 de julho de 2024
Resposta da Better - Abraham Moss Leisure Centre
Good Morning YRA,
We hope this message finds you well. We want to express our gratitude for taking the time to provide feedback on your experience with us.
We are overjoyed to learn that your child had a positive and enjoyable experience during their swimming lessons at the Abraham Moss Leisure Centre. Our dedicated instructors undergo rigorous training to ensure that they deliver lessons of the utmost quality, so it brings us great joy to hear that you found our service exceptional. We hope your child continues to thrive throughout their lessons.
Warm regards,
Charmaine
Resposta da Better - Abraham Moss Leisure Centre
Good Evening Elaine,
I hope this message finds you well. I wanted to take a moment to express our sincere gratitude for your thoughtful review. Your positive feedback about the Fitness Classes at the Abraham Moss Leisure Centre truly brightened our day. Knowing that you are enjoying the classes brings us tremendous joy and motivates us to keep delivering exceptional experiences. Thank you for being a valued member of our community. We look forward to continuing to provide you with top-notch fitness classes and a supportive environment.
Warm regards,
Charmaine
Wonderful
It's so spacious and plates 1,25kg 2,5kg 5kg 10kg 20kg thank you so much.
30 de junho de 2024
Resposta da Better - Abraham Moss Leisure Centre
Hi Milosz
It is great to see you are enjoying your time at our Abraham Moss Leisure Centre.
We hope there is enough weight plates to last you on your time with Better!
Thank you for leaving a review.
Kind Regards
Amir
First time taking my kids swimming they…
First time taking my kids swimming they where so excited but the staff are so rude think they need to learn to be more polite and kind instead of being stuck up pool was freezing and it was empty just 2 people asked for arm
Bands if we can borrow for my daughter as first time swimming no they wouldn’t lend them or anything else as it’s for class but while we where there no class was on we left unhappy even kids noticed and said they so rude and that says a lot
13 de junho de 2024
Opinião espontânea
Resposta da Better - Abraham Moss Leisure Centre
Good Afternoon Ansa,
Thank you for your review.
I am very sorry to hear that the staff at the Abraham Moss Leisure Centre were less than friendly when you attended with your children for a swim session. I will ensure to pass this feedback to the attention of the centre manager so they can look into the concerns you have raised.
Please be aware that we do not loan armbands or noodles to customers for general swimming sessions as these are used only for swimming lessons. For future swim sessions, please be aware that you are able to bring your own floating aids for your children.
Hope this helps.
Warm regards,
Charmaine
I’m a pensioner and I have a blue…
I’m a pensioner and I have a blue badge.
The arthritis in my knees have been playing up badly and I was advised that swimming would help alleviate the pain. So I joined my local gym in order to take swimming lessons through the app with the help of their staff member.
My daughter called up Better life to discuss which membership better suits me. It was agreed that I went for the 16+ off peak membership which would allow me pay less for my swimming classes which we was 60+(We were told).
We booked, but on arrival, I was told it was not a swimming class at all, but just a swimming for over sixties, which begs the question as to why I had to pay extra for swimming, as the 60+ swimming was during off peak anyway?
I spoke to staff, and they came up with all sorts of reasons why my money could not be refunded but would need to pay over £60 per month for gym membership and swimming lessons in order to be where I wanted to be. As I could not afford this, I cancelled my membership and lost my sign up fee, my 16+ off peak fee, and swimming lesson fee, totalling approximately £45.00.
I walked away. Not because I could afford to lose this this money but because I could not deal with the stress of the back and forth. To be clear this is in relation to the Abraham Moss better life centre.
10 de abril de 2024
Resposta da Better - Abraham Moss Leisure Centre
Good Morning Mrs Owolabi,
Thank you for your review.
I am very sorry to hear that you were put on the incorrect membership for your needs. Please refer to your emails so I can try to assist you further with the above issue.
Kind regards,
Charmaine
Swimming pools are freezing we’ve been…
Swimming pools are freezing we’ve been several times with my 2 children 3&1 and they’ve cryed to get out as it’s that cold
Having small children in a pool which is 15degrees isn’t safe for a child that age to be in. Is there a certain times when the pools are warmer?
1 de abril de 2024
Opinião espontânea
Resposta da Better - Abraham Moss Leisure Centre
Good Morning
Thank you for raising your concerns with us and we are sorry to hear about your recent experience.
The Centre has confirmed the pool temperatures - Pool 1 28.5 degrees, Pool 2 29.5 degrees. Please see the link below for more information on the Swimming pools at the Abraham Moss Leisure Centre.
Facilities at Abraham Moss Library & Leisure Centre | Manchester | Better (https://www.better.org.uk/leisure-centre/manchester/abraham-moss/facilities)
Kind Regards
Amir
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