I’m loving being a new member of this much improved leisure centre. The pool area is lovely as are all the staff. My personal favourite is the aqua class. My only issue is when booking a swim for fitn... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoCrescent Road Crumpsall Manchester, M8 5UF Manchester, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I used to take my 3 sons to swimming lessons the are really good swimmers now am glad I took them for the lessons. Now I take my daughter almost 2 years am happy the renovated everything it's so clean... Ver mais
A empresa respondeu
Great local leisure centre. The gym plus swimming pool are always clean, tidy, and well-maintained. Friendly staff members make it a welcoming place to work out.
A empresa respondeu
I was facing problem to about my wrong payment. Then Mail to better. They call me very next morning and resolve my problem on single phone call. They boy was much cooperative on call operator because... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Informações de contacto
Crescent Road Crumpsall Manchester, M8 5UF, Manchester, Reino Unido
4,2
Bom
81 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Hi 10/10 to all the staff at the…
Hi 10/10 to all the staff at the leisure centre they all have amazing customer service skills including being extremely polite and helpful and I’m going to name a few, Anna, Calum, Simon, James, Nicole, Jamie, Lucius, danchi Ben and many more. Equally they keep the leisure centre very clean in comparison to how it was before the new build. I am very satisfied and I would recommend it to everyone. Keep up with the good work 😉
5 de março de 2024
Opinião espontânea
Resposta da Better - Abraham Moss Leisure Centre
Dear Miss Zeria,
I hope this message finds you well. I would like to express my sincere gratitude for taking the time to provide us with your valuable feedback. Your review has been received with great appreciation and we are delighted to hear that your experience with our staff at the Abraham Moss Leisure Centre has been outstanding.
We understand the importance of delivering exceptional customer service and we are pleased to know that our staff have exceeded your expectations. It makes us immensely proud to receive such positive feedback from our customers, as we strive to provide the very best service every day.
I would like to assure you that your feedback will be shared with the staff at Abraham Moss Leisure Centre, who will be thrilled to hear that their hard work and dedication has been recognised. They are a vital part of our team, and we are grateful for their commitment to providing excellent customer service.
Once again, thank you for your kind words and for choosing our leisure centre. We look forward to welcoming you back soon and providing you with an even better experience.
Best regards,
Charmaine
Amazing leisure center
Abraham moss leisure centre is amazing it was mine and my daughter's first time going during the half term. I signed my daughter up to the non swimmers short courses which she completed. She has learnt so much and she has enjoyed every minute of it. I have now signed her up for the swim school and she was a little nervous however the staff teacher nicole made her feel very comfortable and safe and she is enjoying and learning a lot from her and she is getting more and more confident in her swimming. The staff are so helpful and friendly they are doing a brilliant job! The centre is very clean and has good size lockers and changing cubicles I will be continuing to come to the center. I will recommend this center to all my friends and family
24 de fevereiro de 2024
Opinião espontânea
Resposta da Better - Abraham Moss Leisure Centre
Good morning Bahaar,
Thank you for your recent email. We are thrilled to hear that your daughter is enjoying her swimming lessons at the Abraham Moss Leisure Centre and that Nicole is making her feel comfortable and at ease during her lessons. We hope your daughter continues to build her water confidence and passes her stages to receive her certificates.
Additionally, we are proud to hear that the facilities are always well-maintained when you attend, and the staff are friendly and welcoming. We hope you can continue to enjoy utilising the Abraham Moss Leisure Centre in the future.
Kind regards,
Charmaine
The swim for woman and child is for…
The swim for woman and child is for girls of all ages (good) and boys under 8 only and I find it quite inconvenient because I am a mum of 4 and it is difficult to deal with different ages among siblings. It would be great for mums to have access with boys under 10. At 10 years old, boys are still young and can have access to woman session in my opinion without problem. I hope this will be changed. Moreover the female lifeguard for the 13-14:00 session (woman and child in pool 2) was awful, very unfriendly and rude.
21 de fevereiro de 2024
Opinião espontânea
Resposta da Better - Abraham Moss Leisure Centre
Hello Nadege,
I hope you're doing well. I wanted to reach out and thank you for taking the time to leave us a review. Your feedback is important to us and we always strive to improve our services.
I'm sorry to hear that the age limit for boys attending the Swim for Women & Girls session doesn't suit your needs. We understand that this might be inconvenient for you and other mothers with older sons, but we believe that the age limit we have set is suitable for this Women Only session. However, we appreciate your feedback and will take it into consideration for future changes.
Moreover, I'm sorry to hear that you had a negative experience with one of our staff members. We take great pride in providing excellent customer service, and it's disappointing to hear that we fell short of your expectations. I will make sure to pass on your feedback to the center manager, who will look into this matter.
Please let us know if you have any further concerns. We are always here to help.
Best regards,
Charmaine
Brilliant customer service
I made an error whilst checking in for one of my classes which resulted in a penalty for a “no show”. I contacted customer services and they very quickly resolved the matter. The Better facilities are fabulous, customer service is second to none and I am about to switch from monthly pass to annual.
7 de fevereiro de 2024
Opinião espontânea
Resposta da Better - Abraham Moss Leisure Centre
Hi Helen,
Thank you for your review.
We are delighted that our Customer Service team were able to assist you and are to hear that the facilities are fabulous!!!
We have passed your feedback on!
Warm Regards
Hazal
Staff are great and very helpful
Staff are great and very helpful. Lots of activities to do.
26 de janeiro de 2024
Opinião espontânea
Resposta da Better - Abraham Moss Leisure Centre
Good Morning Dani,
Thank you for your review.
We are very happy to hear that the staff have made you feel welcome at the Abraham Moss Leisure centre. We pride ourselves on our Customer Service excellence so we are delighted to hear that this is the service you have received so far. We hope you continue to enjoy this centre and the great activities they have available.
Kind regards,
Charmaine
Insufficient availability for the suite rooms!
The access to the gym and suite rooms are very complicated I always have to ask the people in the reception to open the door for me because it’s locked the time! Additionally the booking spaces for the swimming and suites are quite inconvenient, I literally know that there are only a few less people in there and they could easy fit many more people without even making the place over crowded, but they tell me it’s fully booked, and I been disappointed many times, despite having a full membership and its a shame that I can’t use like before because of some unnecessary strict rules….
I hope it goes into consideration so things get easier for members.
23 de janeiro de 2024
Opinião espontânea
Resposta da Better - Abraham Moss Leisure Centre
Good morning Eron,
Thank you for your review.
I am sorry to hear that you are having difficulty getting bookings for the Health Suite at your home centre. The Health Suite is a popular activity and gets booked up quickly at most of our locations. We advise customers to book a few days or a week ahead to ensure they get a space. I will pass on your feedback regarding the Health Suite being locked to the centre manager. You should be able to access it during opening hours.
I hope this helps.
Charmaine
Amazing all brand new & spotless
16 de novembro de 2023
Resposta da Better - Abraham Moss Leisure Centre
Good Evening JP,
Thank you for your review.
We are delighted to hear that you are enjoying your membership at the Abraham Moss leisure centre. We hope you continue to enjoy this facility and the great activities they have available.
Kind regards,
Charmaine
Far too expensive.
13 de novembro de 2023
Resposta da Better - Abraham Moss Leisure Centre
Good Afternoon Mike,
Thank you for your review.
I am very sorry to hear that you feel like our the membership fees are too expensive. We believe our membership fees are value for money due to the activities they include, however we appreciate your feedback. I will pass your feedback onto our Online Joining Team.
Kind regards,
Charmaine
The facility is brand new and equipped…
The facility is brand new and equipped with with everything u wish for ur fitness program staff also very welcoming
Really enjoying the whole better experience
8 de novembro de 2023
Resposta da Better - Abraham Moss Leisure Centre
Hi Sheikh,
Thank you for your review.
We are so happy to hear you are enjoying Abraham Moss Leisure Centre.
Warm Regards
Hazal
I still have an issue with the scan on…
I still have an issue with the scan on entry.
It never works.
Staff blame internet..
The app is easy to use and bright and clean at Abraham Moss.
Staff are friendly
7 de novembro de 2023
Resposta da Better - Abraham Moss Leisure Centre
Good Afternoon Michael,
Thank you for your review.
I am very sorry to hear that you are unable to scan into the centre using your device. If you have internet access on your device you should be able to use the fast track entry to access the facilities. Please ask the staff to assist you with this issue or escalate this to our IT Team so they can look into this on your behalf. However, we are happy to hear that the staff are friendly and welcoming when you attend the centre and the App is easy to navigate. We hope you continue to enjoy your membership at the Abraham Moss leisure centre.
Kind regards,
Charmaine
Fantastic
The place is clean, atmosphere is nice and staff are all helpful. The swimming teacher for my daughter does not waste any time at all, he makes learning to swim fun at the same time as being structured. My daughter loves it.
1 de novembro de 2023
Resposta da Better - Abraham Moss Leisure Centre
Good Afternoon
Thank you for leaving our Centre a review.
We are very pleased to see both you and your daughter are enjoying your time at our centre.
Thank you also for leaving the staff and swim instructor 5 stars!
I will forward your review to the General Manager
Kind regards
Amir
Great venue great staff
Great venue great staff. Easy to book swims and classes, friendly helpful staff.
10 de outubro de 2023
Resposta da Better - Abraham Moss Leisure Centre
Good Morning
Thank you for leaving our Centre a review.
We a very proud to see our staff and facilities receive such positive feedback.
We hope you continue to enjoy your time at our Centre alongside our great staff.
Kind Regards
Amir
I don't like the fact that when I go to…
I don't like the fact that when I go to Abraham Moss and use my code to get in, the app shows that I didn't come for a registered class. I have to stand in line and inform the reception that I'm there, then it shows that I'm in a class. I've already received a penalty for signing up. to classes and not showing up even though I was there
4 de outubro de 2023
Resposta da Better - Abraham Moss Leisure Centre
Hi Pawel and Aneta,
Thank you for your review.
We are sorry to hear of the difficulties you have been facing. If you scan in more than 15 minutes before a class is due to begin the system may not recognise you are coming in for that activity and you may have to be registered manually.
Please report any issues with penalty fees you feel are incorrect with the concierge team at your centre and they will be able to investigate.
Warm Regards
Hazal
Resposta da Better - Abraham Moss Leisure Centre
Hi Eva,
Thank you for your review.
We are happy to hear you are enjoying Abraham Moss Leisure Centre!
Warm Regards
Hazal
Resposta da Better - Abraham Moss Leisure Centre
Good Afternoon Peter,
Thank you for your review.
We are very happy to hear that you are enjoying the Abraham Moss leisure facilities and the clean and well equipped. We hope that you continue to enjoy this facility and the great activities they have on offer.
Kind regards,
Charmaine
More women's only sessions
There is none or not enough Women's only swimming and health suite sessions during peak times (early morning, weekend and evenings). I am working full-time and paying a monthly membership yet not expecting to fully benefit from it. The problem is that most women's only sessions are booked up a week in advance, because of the limited availability. Also, it's not ideal having one out of the two women's evening swimming sessions at the same time as one of the few women's only evening health suite sessions. Also, the extended car park is closed at this time (9pm-10pm) and there is limited parking on site. As a women, I dont feel safe parking away from the venue during this time.
Overall, there needs to be more sessions on in the week for working women and girls, who require segregation. There is clearly a demand for them and this is no surprise, considering the demographics of the local and surrounding areas.
Update: I have already emailed the centre manager and have yet to receive a reply.
22 de setembro de 2023
Resposta da Better - Abraham Moss Leisure Centre
Hi Rahila,
Thank you for your review.
If you would like to request more women's-only sessions, please email the centre directly and they will be able to look at the schedule and see if they can accommodate your request.
Their email address is: AbrahamMoss@gll.org
Warm Regards
Hazal
I was facing problem to about my wrong…
I was facing problem to about my wrong payment. Then Mail to better. They call me very next morning and resolve my problem on single phone call. They boy was much cooperative on call operator because I was also facing some language problem but he show much patience and help me and resolve mine all problem . Even they mail again to confirm my problem is resolve or not. Thumbs up for better UK team....
11 de setembro de 2023
Opinião espontânea
Resposta da Better - Abraham Moss Leisure Centre
Hi Sana
Thank you for taking the time to leave a review.
We are delighted to see our Customer Service team receive such kind words and that they were able to help so promptly.
Regards
Amir
It’s great experience very nice place…great place
It’s great experience very nice place very beautiful vit from Adults gym but ladies gym smaller than before
13 de agosto de 2023
Resposta da Better - Abraham Moss Leisure Centre
Hi Aliya,
Thank you for your review.
We are very happy to hear you are enjoying the facilities at Abraham Moss Leisure Centre.
Warm Regards
Hazal
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.