He Liked the induction but as a parent my child was given no advice on what to actually do like a little plan put together for him. Eg- 20 min run some weights etc . He’s clueless sadly so not sure wh... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoLlanrumney Ave, CF3 4DN Llanrumney, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
The Eastern Leisure Centre has a wide range of classes including specialist classes for people with disabilities or health issues. The staff are very friendly and helpful. Plenty of parking available... Ver mais
A empresa respondeu
The fitness class tutors are excellent. Most of our class are elderly, with many (such as myself) having recently undergone surgery - a hip replacement in my case. Exercises are clearly designed to me... Ver mais
A empresa respondeu
Ive been referred to this Leisure Centre to Join NERS a circuit session, by The Physiotherapist I was seeing. The centre is so helpful in all other things at the Centre, gym,swimming, . Our training... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Informações de contacto
Llanrumney Ave, CF3 4DN, Llanrumney, Reino Unido
4,5
Excelente
74 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
There is more variety in classes now.
There is more variety in classes now.
Cleaning could be improved,toilet are and floors in dance studio.
Repairs take a long time eg air con in studio.
11 de fevereiro de 2026
Resposta da Better - Eastern Leisure Centre
Hello V Griffiths,
Thank you for your comments and feedback.
We have noted your comments, and will pass it to the centre manager to review.
Kind Regards
Very helpful friendly staff
Very helpful friendly staff. For someone who has never used a gym I feel really comfortable here. Someone on hand to offer advice and support. Clean changing rooms
26 de janeiro de 2026
Resposta da Better - Eastern Leisure Centre
Hello Frances,
Thank you for your comments and feedback.
We are pleased to learn that you are enjoying your time at our centre.
Kind regards
The facilities are excellent,the…
The facilities are excellent,the location is perfect and the staff are very helpful.
12 de janeiro de 2026
Resposta da Better - Eastern Leisure Centre
Hi Wayne,
Thanks for your review.
We are so glad to hear that the staff at Eastern Leisure Centre have been so helpful and that the facilities are excellent!
Warm Regards
Hazal
The only thing sort out your booking system I have to complain about…
The only thing I have to complain about is your booking system its a nightmare it take forever to get through. Other than that Eastern is great staff are brilliant.
6 de janeiro de 2026
Resposta da Better - Eastern Leisure Centre
Hi Debora
Thank you for your review.
We are pleased to see that you are enjoying your experience at Eastern Leisure Centre, and we appreciate your feedback regarding the booking system.
We are always making changes to the Better APP and website, and we hope these new platforms work well for you when booking.
Kind Regards
Amir
Using rehab programs trainer is…
Using rehab programs trainer is extremely individual focused ensuring all are within capability
18 de novembro de 2025
Resposta da Better - Eastern Leisure Centre
Hello Barry,
Thank you for your comments and feedback.
Warm Regards.
Staff very helpfull
10 de novembro de 2025
Resposta da Better - Eastern Leisure Centre
Hi James
Thank you for your review.
It is great to see the staff at Eastern Leisure Centre have been able to assist with your enquiries, and please feel free to reach out if you have any further questions!
Kind Regards
Amir
But what about subsequent classes?
The course was informative, but also gave information to progress further.
Big problem, I cannot book any further classes, they are always full.
8 de outubro de 2025
Resposta da Better - Eastern Leisure Centre
Hi Mr David,
Thanks for your review.
We are so pleased to hear that you are enjoying Eastern Leisure Centre!
We're sorry to hear that you're unable to book your session as as much as you would like to.
Warm Regards
Kaisha
Brilliant.
14 de outubro de 2025
Resposta da Better - Eastern Leisure Centre
Hi Miss Lianne
Thank you for your review!
We hope the Brilliance continues.
Kind Regards
Amir
Great facilities and very friendly…
Great facilities and very friendly helpful staff
7 de outubro de 2025
Resposta da Better - Eastern Leisure Centre
Hi Cheryl
Thank you for your review.
It is great to see that you are enjoying the facilities at Eastern Leisure Centre, and you have had the opportunity to meet the centre staff.
We hope your experience continues, and thank you for choosing Better.
Kind Regards
Amir
Dirty place just been told off for…
Dirty place just been told off for wearing trainers but the floor is discussing and 2 life guards was wearing a dirty pair of shoe one was wearing crocs and the other was wearing training that was really dirty by the pool. so if I get vacuous ill be sueing but life guards get to where trainers so if thats the case if it doesn't get sorted ill be cancelling my membership and going some where else thats cleaner and more nicer
23 de agosto de 2025
Opinião espontânea
Resposta da Better - Eastern Leisure Centre
Hi Tom,
Thank you for review.
We apologise for your recent experience at Eastern Leisure Centre and have passed youtr feedback to the centre so they can improve for the future.
Warm Regards
Hazal
The facility is well equipped
The facility is well equipped, clean equipment and ample parking.
Unfortunately the toilets are not in great condition post lunchtime and this is not just to staff but the people that use them!
19 de agosto de 2025
Resposta da Better - Eastern Leisure Centre
Hi Ela,
Thanks for your review and feedback.
We are so pleased to hear you are enjoying the facility at Eastern Leisure centre.
We have taken account on your feedback for the toliet and will forward this to the centre to review.
Warm Regards
Aaiasa
Resposta da Better - Eastern Leisure Centre
Hi Kenneth
Thank you for your review,
This is great to see!
Kind Regards
Amir
It has everything that you need
30 de julho de 2025
Resposta da Better - Eastern Leisure Centre
Hello Robert,
Thank you for your Comment and Feedback
Warm regards
Eastern gym
I was recently a member at the gym newport rd.decided to go to better gym as its closer to home however I was disappointed by the equipment upstairs and the water fountain was downstairs.
30 de julho de 2025
Resposta da Better - Eastern Leisure Centre
Hello Marissa,
Thank you for your comments and feedback.
We will pass on comments to the centre.
Kind Regards.
My gym session
The staff are very friendly and helpful easy sign in system and my gym session go really smooth keep it up many thanks Michael
28 de julho de 2025
Resposta da Better - Eastern Leisure Centre
Hello Michael,
Thank you for your comments and feedback.
Kind Regards.
Resposta da Better - Eastern Leisure Centre
Hi Tpt,
Thank you immensely for your heartfelt compliments!
We’re thrilled to know that you appreciate the gym at the Eastern Leisure Centre area and that you find the atmosphere so inviting and friendly. Your enthusiasm truly motivates us! We can’t wait to welcome you back soon for another great workout experience!
Kind regards,
Charmaine-
Perfect service and very quick
I couldn’t access my account today so I contacted better with my issues the response I got was instant they sent me my personal ID number then I couldn’t remember my password so I contacted better again instantly they said me a link to change my password I managed to book my exercise class for tomorrow I can’t thank them enough for instant help really appreciate the polite and friendly Sarah well done better team x
Best regards
Donna Dee
26 de maio de 2025
Opinião espontânea
Resposta da Better - Eastern Leisure Centre
Hi Donna
Thank you for your review.
We're really pleased to hear that our team was able to assist you so quickly and get everything sorted for your class booking.
It’s great to know Sarah made such a positive impression, and if you have any further queries, please let us know!
Kind Regards
Amir
I signed up on a monthly basis for…
I signed up on a monthly basis for swimming but when I booked there were 22 places available only to be told when I was in the pool that the children were coming in to have swimming lessons so we were asked to move into a lane, 1 lane available for 7 adults it's bloody disgraceful you pay your money
Why can't we have 2 lanes available there were only about 15 to 20 children taken up 4 fifths of the pool
6 de maio de 2025
Resposta da Better - Eastern Leisure Centre
Hi John,
Thank you for sharing your feedback. We’re sorry to hear about your disappointing experience. We strive to ensure a comfortable and enjoyable environment for all our swimmers, and we understand how frustrating it must have been to share a lane with a large group.
Your concerns about the lane allocation are important, and we will definitely review our scheduling and lane usage to better accommodate everyone. We appreciate your understanding and will take your feedback into consideration to improve future sessions.
We hope you’ll give us another chance to provide a better experience, and please feel free to reach out if you have any further questions or suggestions.
Kind regards,
Charmaine
The are so friendly helpful.
The are so friendly helpful.
Really positive experience excercise classes .
Sone of the equipment could do with a deep clean & under lockers..in changing rooms
But everything else clen.
But rest
23 de abril de 2025
Resposta da Better - Eastern Leisure Centre
Hi Susannah,
Thank you so much for your kind words!
We're thrilled to hear that you had a positive experience with our exercise classes at the Eastern Leisure Centre and found the team friendly and helpful. We truly appreciate your feedback regarding the equipment and the areas under the lockers. We'll make sure to address the cleaning in those spots. Your input helps us improve, and we're looking forward to welcoming you back soon!
Kind regards,
Charmaine
clean and great personnell
11 de abril de 2025
Resposta da Better - Eastern Leisure Centre
Hi Iwani,
Thanks for your review.
We are so pleased to hear that you would recommend Eastern Leisure Centre!
Warm Regards
Hazal
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.