Not enough parking, have to have the app to even open the door. What happens if my mobile battery runs out? Not given any info about changing rooms ,lockers or water.
A empresa respondeu
Localização
Alterar localizaçãoGillots Lane, RG9 1PA Henley On Thames, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Henley leisure centre has a great gym with very good cardio, weights and resistant kit. The gym could you with a bit more attention to cleaning around and under the kit, but the equipment itself i... Ver mais
A empresa respondeu
Only 4 Stars, as today in the ladies changing room , for ladies gym users , a male came into the changing rooms to check the alarm in the disable shower, he did not knock on the door, luckily no fe... Ver mais
A empresa respondeu
Good family fun leisure centre! Staff very helpful, polite and working hard. It’s refreshing to see staff taking pride in their facilities by keeping it clean and sparkly for our families. We w... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Informações de contacto
Gillots Lane, RG9 1PA, Henley On Thames, Reino Unido
3,6
Aceitável
32 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Not enough parking
Not enough parking, have to have the app to even open the door. What happens if my mobile battery runs out?
Not given any info about changing rooms ,lockers or water.
18 de setembro de 2026
Resposta da Better - Henley Leisure Centre
Hi Rachel,
Thank you for your review!
We're sorry to hear that your first experience did not meet your expectations.
We understand your concerns regarding parking availability and the reliance on the app for accessing the facility.
We also appreciate that clear information about the changing rooms, lockers and water facilities would have been helpful when you joined.
We'll be sure to share this with our wider team for further review.
Thank you again for your feedback!
Warm Regards,
Kaisha
UNATTENDED
Hi there,
I my opinion the Leisure centre at Henley on Thames has to be running in better way.
1.- The gym is dirty under the places where are the equipment to do exercises and the machine has to be clean and good hovering and the the machines.
2.- The clock were 2 now one and is not working, those clock are not expensive I think you have to spend a little money on it.
3.- In the timetable in the apps is writing that the gym is opening at 6 am o'clock to 10pm but we arrive sometimes 6:20 or 6:25 the doors are close they open at 6:30 no one minute before.
4.- The scale that is important in the gym is very old and no working,
This Monday 18 May the gym was not working because of the tree fell down.
It is a pity I saw many times many people going there checking things in the gym but no one pay attention to those things, even the tree they should prevent before things happen, I hope they are going to be more careful when they check things.
I just honest telling the things should be done,
18 de maio de 2026
Resposta da Better - Henley Leisure Centre
Hi Carmen,
Thank you for your review!
We deeply apologise for your recent visit to our Henley Leisure Centre, and we greatly appreciate you bringing this to our attention.
We appreciate you raising the issues with the cleanliness and maintenance of some of our facilities, the issues with the highlighted clocks, and we also apologise for the inconvenience caused by the delayed opening times.
We'll be sharing your comments with our wider team for further review.
Thank you again for raising this with us!
Warm Regards,
Kaisha
Needs updating and cleaning
One ladies shower in the changing room has been out of order for 6 weeks, the showers are always full of hair, the swimming changing rooms are awful and need a total revamp as everywhere is old and full of limescale, the staff are lovely though.
9 de maio de 2026
Resposta da Better - Henley Leisure Centre
Hi Sharon,
Thank you for sharing your feedback. We are truly sorry to hear of your experience at Henley Leisure Centre.
We have passed on your feedback to the centre so they can look at improving.
Kind regards,
Hazal
Resposta da Better - Henley Leisure Centre
Hi Alan,
Thanks for your review.
We are so pleased to hear that the staff at Henley Leisure Centre have been so friendly and you are enjoying working out with us!
Warm Regards
Hazal
Just the lady that served us and showed…
Just the lady that served us and showed us around the gym
16 de março de 2026
Resposta da Better - Henley Leisure Centre
Hello Mr Hounsell,
Thank you for your fantastic review!
We are so delighted to hear that our Customer Service Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
Resposta da Better - Henley Leisure Centre
Hi Joel
Thank you for your review.
It is great to see that you are enjoying your experience at Henley Leisure Centre, and the staff have been able to help when needed!
We are also pleased to know that you found the joining process easy, and we hope you reach your health and fitness goals with us.
Kind Regards
Amir
A friendly little gym
A great little gym with friendly front of house. There's enough parking and I've yet to wait for a machine. That said, it could do with some refurbishment as some facilities are showing wear. And of course, pick your hours or risk being inundated by the children from the school next door!
13 de janeiro de 2026
Resposta da Better - Henley Leisure Centre
Hi FatFit
Thank you for your review
It is great that you are enjoying your experience at Henley Leisure Centre, and we appreciate your feedback.
Please note that Junior gym sessions are available at the centre, and the times can be viewed online, if you wish to attend at quieter times!
I hope this helps, and thank you for choosing Better.
Kind Regards
Amir
Booking system failure not an isolated one…
the app allowed me to book a swim at a certain time yesterday morning. When I arrived the pool was just about to close. Staff were apologetic and explained the system was having problems and should not have advertised the pool for that slot, nor taken my booking !
25 de novembro de 2025
Resposta da Better - Henley Leisure Centre
Hi Niven
Thank you for your review.
We are very sorry to hear about your recent experience with us and for the inconvenience caused by the booking error.
We have passed your feedback on to our System Support Team to review, and we hope this will assist in ensuring this does not happen in the future.
Kind Regards
Amir
Easily explained on how to join
Easily explained on how to join , friendly people
19 de novembro de 2025
Resposta da Better - Henley Leisure Centre
Hi Andy
Thank you for your review.
We are glad to hear that you found the joining process easy and that our staff provided assistance when needed!
Thank you for choosing Better!
Kidn Regards
Amir
Honestly the staff can be great
Honestly the staff can be great. A couple are proper rude frankly... the company itself is the actual problem. Be very careful because they are so ethical they fk you over at every opportunity. Don't do anything online. Don't try and call anyone. Just go in and speak to actual human beings. Otherwise it just doesn't function, accidentally on purpose. The facilities are fine, the classes are phenomenal frankly, if it weren't for said classes I wouldn't have bothered coming back after the BS with the company. Would I advise using it? Yes, just tread carefully figuratively speaking.
1 de agosto de 2025
Opinião espontânea
Resposta da Better - Henley Leisure Centre
Hello Will,
Thank you for your comments and feedback.
Kind Regards.
Money for nothing! 11/06/2025 and 25/06/2025
Since I joined I have twice booked online for Swim for fitness sessions, both times I received confirmation of the booking. Both times that I arrived at Henley Sports Centre I was told I could not have booked as the Pool was being used for Triathlon training. The Reception staff member acknowledged my booking and said there was a problem with the system. I am really pissed off.
11 de junho de 2025
Resposta da Better - Henley Leisure Centre
Hi Ian,
Thanks for your review.
We are disappointed to hear of your experience at Henley and have passed your feedback to the centre manager so they can look into this and resolve.
We apologise for any inconvenience you may been caused.
Warm Regards
Hazal
Helpful
Helpful, friendly informative receptionist. Helped me to sort membership and set up app and showed me how to use it. Advised about classes and how to book. Clean facilities.
4 de junho de 2025
Resposta da Better - Henley Leisure Centre
Hi Guest
Thank you for your review.
We are happy to hear that our receptionist was able to help you get set up and guide you through the initial signing-up process. Welcome to Better!
It’s also great to hear you found the facilities clean and the information helpful.
We’re looking forward to seeing you in some classes soon!
Kind Regards
Amir
Great gym equipment
Henley leisure centre has a great gym with very good cardio, weights and resistant kit.
The gym could you with a bit more attention to cleaning around and under the kit, but the equipment itself is cleaned regularly.
The changing rooms are ok but the showers leave a lot to be desired, maybe diffent shower heads would help as well as dividers between the showers for a modicum of privacy.
The staff are always friendly
16 de junho de 2025
Resposta da Better - Henley Leisure Centre
Hi Steven
Thank you for your review.
We are pleased to hear you enjoy the gym facilities at Henley Leisure Centre and that our cardio, weights, and resistance equipment have met your expectations. It's also great to know our team’s friendliness has stood out during your visits.
We appreciate your comments regarding cleanliness around and under the kit, as well as your suggestions about the showers and changing areas, and will pass these on to the team at the Henley Leisure Centre.
Kind Regards
Amir
Great community gym with all the…
Great community gym with all the necessary facilities. The staff are charming and professional, especially Neelam, who makes my visits on Sunday mornings a delight!
4 de maio de 2025
Opinião espontânea
Resposta da Better - Henley Leisure Centre
Hi Oliver
Thanks for your review.
It is great to hear from you!
We are so happy to hear that you are enjoying the facilities at Henley and how great the staff are - in particular Neelam!
Warm Regards
Hazal
Great gym and staff
Solid gym, chilled atmosphere and plenty of space to workout at the times we go. Staff are lovely and Neelan is legendary. Pool facilities good too - often use the sauna and steam room! Accessible / disabled friendly as gyms go.
20 de abril de 2025
Opinião espontânea
Resposta da Better - Henley Leisure Centre
Hi CS,
Thanks for your review.
We are delighted to hear that you are enjoying Henley and that the staff are lovely and that Neelan is legendary!
Warm Regards
Hazal
The place doesnt offer enough varieties…
The place doesnt offer enough varieties of classes. 2 Yoga classes a week r not enough.Be great to have Taichi, boxing,weight lifting for olders. And a variety of teachers.
8 de abril de 2025
Resposta da Better - Henley Leisure Centre
Hi Nacera,
Thank you for your valuable feedback regarding Henley Leisure Centre. We’re aware that there is high demand for classes, and we’re always exploring new and exciting ways to expand our offering for our customers.
We’ll be sure to pass your comments on to the Centre Team. We truly value customer feedback and ideas — it’s what helps us continue to grow and stay ahead with fresh fitness experiences.
Thank you again for sharing your thoughts.
Kind regards,
Sarah H
no tracking of membership usage so for…
no tracking of membership usage so for ill or disabled people if membership not used in 1 month charges still made.
feel this is unfair as before I've had full refund offered when not udinga service.
I hope to use at a palaver date
10 de março de 2025
Resposta da Better - Henley Leisure Centre
Hi William,
Thank you for your feedback.
We truly understand your concern regarding the charges for unused membership, especially for those who may not be able to utilise the service due to illness or disability. We strive to be as fair and flexible as possible with our policies.
We’re sorry to hear that you feel this policy is unfair. Please know that we’re always open to discussing individual situations, and we would be happy to review your case for a potential resolution. In the meantime, if you have any specific dates or plans for future use, we’d be more than happy to help accommodate you.
We offer the option to freeze your membership for medical reasons or pregnancy so please contact us directly via email if you wish to freeze your membership for medical reasons.
Your satisfaction is very important to us, and we’re here to support you. Feel free to reach out directly to discuss further.
Kind regards,
Charmaine
I love better it's close to my home
I love better it's close to my home. variety of classes and affordable prices
12 de março de 2025
Resposta da Better - Henley Leisure Centre
Hi Monika,
Thanks for your review.
We are so glad to hear you are enjoying the facilities and activities at Henley!
Warm Regards
Hazal
Each time I go there is a welcome at…
Each time I go there is a welcome at reception. Help in the gym is always available.
I'm very happy.
12 de fevereiro de 2025
Resposta da Better - Henley Leisure Centre
Hi Patricia,
Thanks for your review.
It is great to read how much you love Henley and that the staff are so lovely!
Warm Regards
Hazal
Really friendly staff
Really friendly staff, facilities are cleaned very regularly throughout the day, not too busy - gym has perfect amount of equipment. Lots of variety of gym classes with good atmosphere and made to feel very welcome.
17 de fevereiro de 2025
Opinião espontânea
Resposta da Better - Henley Leisure Centre
Hi Viki,
Thanks for your review.
We are so pleased to hear that you are enjoying Henley and that the Staff are so friendly!
Warm Regards
Hazal
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.