Not enough parking, have to have the app to even open the door. What happens if my mobile battery runs out? Not given any info about changing rooms ,lockers or water.
A empresa respondeu
Localização
Alterar localizaçãoGillots Lane, RG9 1PA Henley On Thames, GB
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Leia as opiniões dos outros
Henley leisure centre has a great gym with very good cardio, weights and resistant kit. The gym could you with a bit more attention to cleaning around and under the kit, but the equipment itself i... Ver mais
A empresa respondeu
Only 4 Stars, as today in the ladies changing room , for ladies gym users , a male came into the changing rooms to check the alarm in the disable shower, he did not knock on the door, luckily no fe... Ver mais
A empresa respondeu
Good family fun leisure centre! Staff very helpful, polite and working hard. It’s refreshing to see staff taking pride in their facilities by keeping it clean and sparkly for our families. We w... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Informações de contacto
Gillots Lane, RG9 1PA, Henley On Thames, Reino Unido
3,6
Aceitável
32 opiniões
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Neelam the receptionist
Neelam the receptionist, is incredible, and the leisure centre is very clean and tidy, in particular Harry is very helpful
16 de fevereiro de 2025
Opinião espontânea
Resposta da Better - Henley Leisure Centre
Hi Sam,
Thanks for your review.
We are so delighted to hear Henley is so clean and tidy and that the staff are incredible!
Warm Regards
Hazal
We swim and play badminton here
We swim and play badminton here, we have also had an inflatable party for our sons 5th birthday. Great little place, everything you need. Very affordable for the area and what is available
15 de fevereiro de 2025
Opinião espontânea
Resposta da Better - Henley Leisure Centre
Hi Joshua
Thank you for taking the time to leave a review,
We're delighted to hear that you are enjoying the amenities at the Henley Leisure Centre and that your son had a great time celebrating his 5th birthday party with us.
We hope you continue to enjoy the different facilities at the centre and thank you for choosing Better.
Kind Regards
Amir
Resposta da Better - Henley Leisure Centre
Hi Greg
This is excellent to see!
We're very pleased to see you have received such a good service and thank you for taking the time to leave a review.
Kind Regards
Amir
Been a member for several years and…
Been a member for several years and always been happy. Brilliant value and my boys love the swimming pool
15 de fevereiro de 2025
Opinião espontânea
Resposta da Better - Henley Leisure Centre
Hi Alan
Thank you for taking the time to leave a review.
It's wonderful to hear that you and your sons are enjoying the amenities at the swimming pool at the Henley Leisure Centre. We appreciate your choice of Better and your membership over the past few years, and we look forward to having you with us for many more!
Kind Regards
Amir
Good family fun leisure centre!
Good family fun leisure centre!
Staff very helpful, polite and working hard. It’s refreshing to see staff taking pride in their facilities by keeping it clean and sparkly for our families.
We will be back. X
22 de janeiro de 2025
Opinião espontânea
Resposta da Better - Henley Leisure Centre
Hi Belinda
Thank you for your review.
We are very happy to see you enjoyed your visit to the Henley Leisure Centre and thank you for your feedback about the centre staff, it is wonderful to know that they are looking after all members and the facilities.
We hope to see you soon and thank you for choosing Better.
Kind Regards
Amir
Resposta da Better - Henley Leisure Centre
Hi,
Thanks for your review.
We are pleased to hear that the staff at Henley are so friendly!
Warm Regards
Hazal
Run down and cold pool
The place is in desperate need of a make over. The changing areas and pool are so run down and there is mould throughout. The pool was so cold that my child (who was attending swimming lessons) was in tears when they got out.
Staff are very nice and attentive, which is the redeeming feature! Please make this the next location to be fixed!
9 de novembro de 2024
Resposta da Better - Henley Leisure Centre
Hi Charlotte,
Thanks for your review.
We truly appreciate your feedback as this helps us get better!
We have passed your comments to the centre so they can improve!
Warm Regards
Hazal
Coldest pool I've ever been in couldn't…
Coldest pool I've ever been in couldn't use the sauna or steam room to warm up...not switched on !
29 de setembro de 2024
Opinião espontânea
Resposta da Better - Henley Leisure Centre
Good morning, Michael,
I hope this message finds you well. I want to express my sincere gratitude for taking the time to share your thoughts with us.
I am truly disappointed to hear about your recent experience at the Henley Leisure Centre, particularly regarding the inadequate pool temperature during your swim. It is disheartening to know that this aspect affected your visit. Additionally, I would like to extend my apologies for the unavailability of the Healthsuite during your time at the center.
Your feedback is invaluable to us, and we are committed to addressing these issues to ensure a more pleasant experience for all our patrons. Thank you once again for bringing this to our attention.
Warm regards,
Charmaine
I wish I could say good things but our experience could’ve been better…
Hello ,
I wish I could say good things but our experience could’ve been better…
The swimming pool was very cold and my daughter couldn’t hear the swimming coach as it seems like there are a bit too many children per a class .
9 de setembro de 2024
Resposta da Better - Henley Leisure Centre
Good Morning Osf,
I want to express my gratitude for taking the time to share your review with us.
We are deeply saddened to learn about the challenges you encountered while attending the swimming lessons at the Henley Leisure Centre with your daughter. Your feedback is incredibly valuable and I will ensure that your concerns are brought to the attention of the centre manager. Rest assured, we will thoroughly investigate the issues you have raised and work on providing an effective solution to address them. Thank you for bringing this to our attention.
Kind regards,
Charmaine
Plenty of space in gym
Plenty of space in gym, could find equipment for my workout.
16 de novembro de 2023
Resposta da Better - Henley Leisure Centre
Good Afternoon Judith,
Thank you for your review.
We are very happy to hear that you are enjoying your membership at the Henley leisure centre and the Gym is spacious and well equipped. We hope you continue to enjoy your membership at this centre and the great activities they have available.
Kind regards,
Charmaine
Nobody there for induction, gym dirty
Turned up for my induction after joining online, to be told the guy who does them is off all week, so the induction can't happen and nothing can be done. When I asked if they would be contacting the other induction people this week, was told no as they can't get into the computer for their email addresses?? The man on reception was kind and showed me where everything was, but no new arrangements were made for the induction. Instead I was allowed to use the gym independently. Unfortunately I was shocked at how dirty it was. Not just the puddle of sweat/rainwater around the first machine I tried to get on, but the whole room and all of the equipment just felt grimy. The windows and floors are filthy and the equipment is scuffed and looks and feels unclean. Not a good start.
13 de novembro de 2023
Resposta da Better - Henley Leisure Centre
Good Afternoon H,
Thank you for your review.
I am very sorry to hear that your induction was cancelled due to the staff member being on Annual Leave. This information should have been communicated to you before you attended the centre so please accept our sincere apologise for the oversight. I am also very sad to hear that the cleanliness of the centre was below standards so I will escalate this for the immediate attention of the centre manager so they can look into this and resolve. We are sorry to hear of your experience at the Henley leisure centre and we thank you for your feedback. Through feedback we can identify improvement areas and provide a better service.
Kind regards,
Charmaine
Only 4 Stars
Only 4 Stars, as today in the ladies changing room , for ladies gym users , a male came into the changing rooms to check the alarm in the disable shower, he did not knock on the door, luckily no female having a shower or walking around with just wrapping a towel around there body like they do.
Yews I do understand that the test have to be made , but could it not be a female , just for that one ‼️ ,
It has now put me off from having a shower after my hard work out.
1 de novembro de 2023
Resposta da Better - Henley Leisure Centre
Good Afternoon Mrs York,
Thank you for your review.
I am very sorry to hear that a male entered the female changing area without prior notice to the customers in that area at the time. I will pass on your feedback for the immediate attention of the centre manager so they can ensure that in future a female member of staff can come and advise the members in the changing area's before a male enters that vicinity.
Please accept our sincere apologies for the inconvenience caused during that time.
Kind regards,
Charmaine
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