The company is not good at dealing with customer enquiries quickly. I booked an activity yesterday morning for the same day, realised I booked the wrong day and cancelled it immediately. Unfortunately... Ver mais
A empresa respondeu
Localização
Alterar localização480 Princess Road, M20 1HD Manchester, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
The staff and who are involved with the smooth running of the Facility have been very accomadating and Helpfull With Huan as his Carer we have both enjoyed the support and help from all staff... Huan... Ver mais
A empresa respondeu
The staff at Hough End are mostly helpful and approachable. I enjoy going swimming and attending the Aqua Aerobics class. Unfortunately, I have not been in a while, as I am recovering from a bleph... Ver mais
A empresa respondeu
It's so rare nowadays to talk to a real person from customer service - not a chatbot. At Better there is always a helpful person at the reception and a phone line to call, even online you can get a p... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Informações de contacto
480 Princess Road, M20 1HD, Manchester, Reino Unido
3,6
Aceitável
75 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Friendly and professional staff and…
Friendly and professional staff and excellent facilities. I’m enjoying keeping active.
5 de agosto de 2025
Resposta da Better - Hough End Leisure Centre
Hi Michelle,
Thanks for your review.
We are so glad to hear that the staff at Hough End Leisure Centre have been so friendly!
Warm Regards
Hazal
Approachable staff
Staff are really helpful and make you feel comfortable and confident
3 de julho de 2025
Resposta da Better - Hough End Leisure Centre
Hi Roxanne
Thank you for your review.
It's wonderful to observe that the team is fostering a positive environment at the Hough End Leisure Centre, helping you feel at ease and assured while utilising the facilities.
We hope your experience continues.
Kind Regards
Amir
Every staff member are so helpful
Every staff member are so helpful! Sue on reception is brilliant, so welcoming, and such a laugh!!
11 de junho de 2025
Resposta da Better - Hough End Leisure Centre
Hi Colin,
I genuinely appreciate your heartfelt message!
It brings us immense joy to know that our team was able to make you feel so welcomed during your visit to the Hough End Leisure Centre. Sue, in particular, will be overjoyed to learn that her efforts brightened your day — she has a natural gift for creating a warm and inviting atmosphere for everyone she meets.
We eagerly anticipate your next visit and the opportunity to share more wonderful moments together!
Kind regards,
Charmaine
Plenty of space and equipment and a…
Plenty of space and equipment and a ladies only section
16 de abril de 2025
Resposta da Better - Hough End Leisure Centre
Hi Fatima,
Thank you for your feedback! We're so glad you enjoyed the spacious environment and the variety of equipment we offer at the Hough End Leisure Centre. We’re also happy to hear that the ladies-only section is working well for you. If there’s anything else you’d like to see or any suggestions you have, feel free to let us know!
Warm regards,
Charmaine
Resposta da Better - Hough End Leisure Centre
Hi Chris,
Thank you so much for your kind words! It truly means a lot to us. We are absolutely thrilled to hear that our staff has been helpful during your visit to the Hough End Leisure Centre. Your compliments will be shared with our team, as we believe it’s essential for them to know their efforts are appreciated. We are committed to providing exceptional service, and your feedback encourages us to continue our work. We genuinely look forward to welcoming you back again soon and hope your next experience will be even more enjoyable!
Best regards,
Charmaine
The instructors didn't have a clue and…
The instructors didn't have a clue and there was no structure. They refused to give a refund when I complained.
30 de janeiro de 2025
Opinião espontânea
Resposta da Better - Hough End Leisure Centre
Hi Stefan,
Thank you for taking the time to share your feedback with us. We’d really appreciate a bit more information about your experience so we can better understand the situation and offer support.
Our Customer Services team is here to help—please feel free to reach out directly at customerservices@gll.org.
We’re truly sorry that your visit to the Centre didn’t meet expectations, and we genuinely hope we can make things right and that your future experiences with us will be much more positive.
Kind regards,
Sarah H
Not all facilities in working order
16 de abril de 2025
Resposta da Better - Hough End Leisure Centre
Hi Michael,
Thank you for bringing this issue to our attention. We’re very sorry to hear that some of our equipment isn’t fully working. We’ll be passing this on to our Centre Team so they can look into it.
We really appreciate your feedback ,please don’t hesitate to reach out if you have any further comments or questions.
Kind regards,
Sarah H
Helpfull easy to book.
25 de março de 2025
Resposta da Better - Hough End Leisure Centre
Dear Julie,
I would like to express my gratitude for your positive feedback.
We are delighted to learn that you found the booking process both helpful and straightforward. Our objective is to ensure that our services are as seamless and convenient as possible for our customers. Should you have any further inquiries or require assistance with any other matters, please do not hesitate to reach out. We look forward to the opportunity of serving you again in the near future.
Warm regards,
Charmaine
Very Disappointed So Far
I submitted my evidence for my concessionary membership and it was rejected because it wasn’t within 12 months - it was clearly dated July 2024. I have been unable to log into my account since making payment as it states it’s linked to too many accounts - I have one.
Still I wait to be able to actually book and attend .
18 de março de 2025
Resposta da Better - Hough End Leisure Centre
Hi Paula,
Thank you for your feedback, and I’m really sorry to hear about the issues you’ve experienced with both your concessionary membership submission and logging into your account. It sounds frustrating, and we certainly don’t want you to feel stuck.
I’d recommend reaching out to our customer support team with the details of your case so they can look into the specific rejection of your evidence and investigate the account issue as well. It could be a technical glitch with the system showing the wrong date or an issue with account linkage. We want to make sure you’re able to book and attend without any further delays. Our contact details are at the bottom of our website homepage under Contact Us.
If you need any assistance in contacting support or have any other concerns, please don’t hesitate to let us know.
Kind regards,
Charmaine
Resposta da Better - Hough End Leisure Centre
Hi Behnam,
Thanks for your review.
We are so happy to hear that you would recommend Hough End to others!
Warm Regards
Hazal
I think they need more Zumba classes…
I think they need more Zumba classes during the day that is why I joined they have now cancelled the one on a Monday they also need more swimming only sessions
3 de fevereiro de 2025
Resposta da Better - Hough End Leisure Centre
Hi Trish
Thank you for your review,
We’re glad to hear you joined us for Zumba classes, and we’re sorry to hear that the Monday class was canceled. We understand the importance of having a variety of classes. Your feedback has also been passed on to the centre staff for review.
Kind Regards
Amir
Resposta da Better - Hough End Leisure Centre
Hi Antony
Thank you for your review.
We are delighted to hear that you are having a positive experience at Hough End Leisure Centre and that the instructors are delivering excellent service.
We wish for you to keep enjoying your visits to our centre, and we appreciate your choice of Better.
Kind Regards
Amir
Hidden Charges
Just been charged a late cancellation fee because I could no longer attend a yoga class which I cancelled on the app to allow someone else to join.
When I quired this I was told as I hadn't cancelled 4 hours before the class I would be charged and I was just outside the 4 hour mark. At no point was I told I would be charged when I cancelled it. The response I got was just a 'sorry for the inconvenience'. Where is the incentive to cancel so someone else can go if you just get charged anyway? I understand if I just didn't turn up but I went out of my way to make a space available
I've haven't been a member that long and already received a price increase on my membership so clearly hidden changes everywhere
Facilities are good but unusable during peak times
18 de fevereiro de 2025
Opinião espontânea
Resposta da Better - Hough End Leisure Centre
Good Evening Jessica,
Thank you for sharing your feedback, and we're sorry to hear about your recent experience.
We completely understand your frustration regarding the late cancellation fee, especially when your intention was to make space for someone else to attend. Our goal is to always maintain transparency, and we’ll certainly take your feedback into account as we work on improving communication around our cancellation policy. The terms and conditions regarding online bookings are stated online, however we understand if this was not made immediately clear to you.
We do appreciate your commitment to our community and understand that circumstances can sometimes change unexpectedly. We’ll look into better ways to inform members about our policies at the time of booking, so you won’t be caught off guard in the future.
We also take your concerns about peak times and membership increases seriously and are always exploring ways to improve the overall experience for our members.
We hope you’ll continue to share your thoughts with us, and we're committed to making your next visit a more enjoyable one.
Thank you for being with us!
Kind regards,
Charmaine
I think that the facilities are really…
I think that the facilities are really good. I don't understand why there are female only sessions at peak times for 3 evenings during the week. It doesn't seem fair or necessary and makes the monthly fee not really worth it.
28 de janeiro de 2025
Resposta da Better - Hough End Leisure Centre
Good Afternoon Mr,
Thank you for your feedback.
We are pleased to learn that you are enjoying the facilities at the Hough End Leisure Centre. However, we sincerely apologize for any inconvenience caused by the female-only sessions during peak hours when the centre experiences high traffic. I will ensure that your concerns are communicated to the management team for their consideration.
If you have any further comments or suggestions, please feel free to reach out. We look forward to continuing to enhance your experience with us!
Best regards,
Charmaine
Good gym with a wide range of…
Good gym with a wide range of facilities. Reasonably priced fee regimes that caters for a wide range of individual requirements.
It's great that you can use your membership at other gyms nationwide.
13 de janeiro de 2025
Resposta da Better - Hough End Leisure Centre
Hi Amehyaks,
Thanks for your review.
We are very pleased to hear you are enjoying Hough End!
Warm Regards
Hazal
Limited availability …
I like the gym but classes and swimming are hard to get as they get filled quickly which is stressful and frustrating . I spend too much time on the app trying to find spaces . Also 4 hrs notice to cancel a class is very extreme. I understand an hour or 2 hrs but think 4hours is ridiculous
27 de novembro de 2024
Resposta da Better - Hough End Leisure Centre
Hi Sarah,
Thanks for your review.
We are pleased you are enjoying the centre and are sorry that you have difficulty booking on to classes.
We feel that the four hours is a reasonable amount of time to cancel as we have to be able to offer this slot to those who are waiting and give them enough time to see that a space is available and potentially have to move around their plans to attend.
Warm Regards
Hazal
Best gym I've found
Great gym: affordable, all equipment is brand new, and a good atmosphere. Staff all friendly and helpful.
25 de setembro de 2024
Resposta da Better - Hough End Leisure Centre
Good Afternoon Dave,
I hope this message finds you well. I wanted to take a moment to express our gratitude for your recent review.
It brings us immense joy to learn that you are thoroughly enjoying your membership at the Barnet Copthall Leisure Centre. Your feedback about the staff being amazing is truly heartwarming and serves as a great source of motivation for all of us.
We are delighted to hear that you are also enjoying the range of equipment available in the Gymnasium and the great atmosphere in the centre.
Thank you once again for your kind words. We look forward to continuing to exceed your expectations.
Warm regards,
Charmaine
Brilliant
I didn’t know what to expect as we had been at another swim school for 3 years, but this class is brilliant.
The teacher, Jack, was fantastic with the kids- he was very calm, clear and engaging. The class worked very hard and really enjoyed themselves.
Looking around at other classes that were also taking place, all the swim teachers looked like they had great command of their respective classes and all the children looked happy.
10 de setembro de 2024
Resposta da Better - Hough End Leisure Centre
Good Afternoon Maxine,
We want to express our sincere gratitude for taking the time to share your review with us. Your feedback is truly valuable to us.
We are absolutely thrilled to hear that your child is thoroughly enjoying their swimming lessons at the Hough End Leisure Centre. It's wonderful to know that they are finding the lessons both beneficial and enjoyable.
Our swimming instructors undergo rigorous training to ensure that they can provide high-quality swimming lessons tailored to individuals of all ages and skill levels.
Thank you once again for sharing your experience with us. We are committed to maintaining this high standard and ensuring that all our customers have a positive experience.
Best regards,
Charmaine
Super good first impression
Super good first impression. Spotlessly clean, a friendly welcome from everyone I've encountered and in both classes I've tried so far the instructor has been great at explaining how the class works and assisting the newbie.
7 de agosto de 2024
Resposta da Better - Hough End Leisure Centre
Hi Marie
Thank you for taking the time to leave a review.
We are delighted to know that you've been left with a positive impression and have had the opportunity to meet and converse with our center's staff.
We look forward to you continuing to enjoy your time at our centre and participating in the range of classes we offer.
Kind Regards
Amir
Whenever I go online to book swimming…
Whenever I go online to book swimming it is never available or closed most of time
8 de agosto de 2024
Resposta da Better - Hough End Leisure Centre
Hi Tahleel,
Thank you for your review.
I have checked your account and can see you are on a UK membership.
With this membership, you are able to use any of our centres UK-wide so if a particular activity is unavailable you can use other centres or activities.
You also have access to 7 days advance booking as a member.
Warm Regards
Hazal
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.