The company is not good at dealing with customer enquiries quickly. I booked an activity yesterday morning for the same day, realised I booked the wrong day and cancelled it immediately. Unfortunately... Ver mais
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Localização
Alterar localização480 Princess Road, M20 1HD Manchester, GB
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Leia as opiniões dos outros
The staff and who are involved with the smooth running of the Facility have been very accomadating and Helpfull With Huan as his Carer we have both enjoyed the support and help from all staff... Huan... Ver mais
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The staff at Hough End are mostly helpful and approachable. I enjoy going swimming and attending the Aqua Aerobics class. Unfortunately, I have not been in a while, as I am recovering from a bleph... Ver mais
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It's so rare nowadays to talk to a real person from customer service - not a chatbot. At Better there is always a helpful person at the reception and a phone line to call, even online you can get a p... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Informações de contacto
480 Princess Road, M20 1HD, Manchester, Reino Unido
3,6
Aceitável
75 opiniões
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My son went to the pool for the first…
My son went to the pool for the first time in his life. Without fear he was able to complete his task on his first day. Well trained teachers appreciate their efforts
31 de julho de 2024
Resposta da Better - Hough End Leisure Centre
Hi Miracle,
Thank you for your review.
We are so pleased to hear that your son enjoyed his first lesson and hopefully we will see him at the next Olympics!!
Warm Regards
Hazal
Staff is friendly
Staff is friendly. huge space and windows. Easy access to equipment. Cleanliness is the only issue.
11 de julho de 2024
Resposta da Better - Hough End Leisure Centre
Good morning Aneta,
Thank you for taking the time to provide your feedback.
We are pleased to learn that you have had positive interactions with our staff at the Hough End Leisure Centre and that you find the gym layout conducive to accessing the equipment effortlessly. However, we regret to note your concerns regarding the cleanliness of the center. Please be assured that we take this matter seriously and have initiated an investigation to rectify any deficiencies promptly.
Hope this helps.
Kind regards,
Charmaine
Stupid charge for not attending
Ive always been using this gym! The one time i fell ill and could not attend the class you charged me! It would have been nice if this was explained to me atleast!
18 de maio de 2024
Resposta da Better - Hough End Leisure Centre
Hi Aneesa,
Thank you for your review.
We are sorry to hear you were not aware of the non-attendance fee, this does form part of the terms and conditions you have to agree to when becoming a member.
If you cancel less than four hours before a class is due to begin or book and do not turn up you will incur a penalty fee.
These are there to discourage customers from booking and then not attending which prevents other customers from participating.
We appreciate your feedback.
Warm Regards
Hazal
Disliked arrogance of male staff
I disliked the group of young male staff gathered around reception, laughing when I asked what the difference was between booking swimming lanes and and 'swim for all' on my first visit, the reception attendant repeated my question in a slow "you're so stupid" mocking manner
14 de março de 2024
Resposta da Better - Hough End Leisure Centre
Good morning,
Thank you for taking the time to share your recent experience at our Centre with us.
We are very sorry to hear that you were made to feel this way.
We will pass on your comments to the General Manager to look into this matter further.
Please do not hesitate to reach out to us if you have any further concerns.
Kind Regards,
Amir
Thank you Kaisha
Thank you Kaisha, you changed my member quickly and efficiently, with no fuss
29 de fevereiro de 2024
Opinião espontânea
Resposta da Better - Hough End Leisure Centre
Good Morning
Thank you for taking the time to leave a review.
We are very happy to see Kaisha was able to assist with your membership change, we have passed your feedback on to her.
We hope you enjoy your new membership
Kind Regards
Amir
AVOID worst facilities I’ve ever seen…
AVOID worst facilities I’ve ever seen rude staff terrible customer service I cancelled my membership half way through the month and was charged for another 2 months just another rip off Britain scheme the place is packed to the brim way over the max if you need help with your direct debit good luck to you because they will just charge you and say it was in the small print worst experience of a gym in my life
1 de fevereiro de 2024
Opinião espontânea
Resposta da Better - Hough End Leisure Centre
Hi James,
Thank you for your review.
We are disappointed to hear you are unhappy with the service you have received.
Customers are at the heart of everything we do and we are sad to hear this has not been your experience with us.
We wish you the best of luck with your fitness journey.
Warm Regards
Hazal
Totally desrespecful to the need of…
Totally desrespecful to the need of South Asian and Muslim community. They have sauna and steams women only which is great but the time is very late evening on that time is very hard to come out because of the children and many other reasons it should be in the morning for ladies and evening for men
19 de dezembro de 2023
Opinião espontânea
Resposta da Better - Hough End Leisure Centre
Good Afternoon,
Thank you for your review.
I am very sorry to hear that the timing of the Women Only Healthsuite sessions do not suit your needs at the Hough End leisure centre. These are dictated by the centre manager so I will forward your comments for the attention of the centre manager so they can look into seeing if these timings can be changed for the New Year. We hope you can continue to enjoy the Hough End leisure centre in the interim.
Kind regards,
Charmaine
Serious cleanliness issues the staff…
Serious cleanliness issues the staff don't seem to care about. I have mentioned multiple times finding mould, mud and hair in the changing areas, only to be met with rude responses or empty reassurances.
Equipment is either constantly broken or breaks down and the staff don't notify members (most glaringly the steam room which breaks down frequently).
If you have any sense you would avoid this leisure centre until BetterHealth install some new management and sort out the cleanliness issues
23 de novembro de 2023
Opinião espontânea
Resposta da Better - Hough End Leisure Centre
Good Afternoon Jonny,
Thank you for your review.
We are very sorry to hear that the cleanliness at the Hough End leisure centre is below standard and the equipment constantly requiring repairing. We pride ourselves on our great facilities and customer service excellence so I am sorry to hear this is not the service you have received so far. I will now escalate your comments for the immediate attention of the centre manager so he can look into the points you have raised and arrange a deep clean of the specified areas.
Hope this helps.
Kind regards,
Charmaine
Great facilities and attentive staff at…
Great facilities and attentive staff at Hough End!
How they could improve …
Pool - get a new costume dryer. The one they have is ‘out of order’ most of the time. As soon as it is fixed it breaks down again!
Gym - redo the nos on the weights where they are all rubbed off! It’s infuriating to not have them legible!
Gym - put signs up advising users to ‘Don't use the machines for your rests!’
Some users do a set, then sit on the machine for ages looking at their phone or whatever, before doing the next set!
It gets tiring to ask if you can work in with them!
Having said that I’ve only just got back into a fitness routine after a op & love going there for my swim and gym sessions!
8 de novembro de 2023
Resposta da Better - Hough End Leisure Centre
Good Afternoon Nigel,
Thank you for your review.
We are very happy to hear that you are enjoying your membership at the Hough End leisure centre. However, we are disappointed to hear of the above issue you have endured since joining. I will ensure to pass this feedback onto the centre manager so he can look into each of the points you have raised and try to find a resolution. We may not be able to find an immediate solution to each of the points you have raised but we will look into each of these. We also appreciate the time you took to provide the above feedback, as through feedback we can identify improvement areas and provide a better service.
Hope this helps.
Kind regards,
Charmaine
Great customer service
It's so rare nowadays to talk to a real person from customer service - not a chatbot. At Better there is always a helpful person at the reception and a phone line to call, even online you can get a prompt response.
When I needed to transfer my son's swimming lessons from Moss Side leisure centre to Hugh End, I was given a phone number to call, and after that my problem was quickly solved communicating by email with Rachel. My son was able to continue his lessons without missing a single one. Many thanks!
22 de setembro de 2023
Opinião espontânea
Resposta da Better - Hough End Leisure Centre
Hi
Thank you for leaving our Customer Service Team a review.
We are very happy to see our Rachel receive 5 stars.
We hope your son continues to enjoy his swimming lessons at the new centre.
Kind Regards
Amir
Unable to use membership due to threats…
Unable to use membership due to threats of violence and intimidation from another swimmer.
Staff friendly and caring, but unable to deal with the situation, leaving me unable to attend and swim due to fear of assault.
Manager has made no contact with me. Staff on different shifts not informed as to what has happened, nor any of the assurances I've been given has to how I'll be kept safe.
Response to Charmaine:
Thank you for replying.
I spoke to the duty manager on Fri 15 Sept, at approx 7am, I think his name was Nat. I left details and was promised an update from the general manager. No call/contact was made.
I spoke to the duty manager on Sat 16 Sept, at 8am. I think his name was Simon.
I spoke to the duty manager on Monday 18 Sept, at approx 6am, I think his name was Ali. I left my email and phone number with reception and asked for the General Manager to contact me. No contact has been made.
I emailed Hough End and the GLL Safeguarding team on Monday 18 September. I have had no response to that email, not even an acknowledgement of receipt.
I would be grateful if you could get someone to contact me and update as to what measures are being taken to ensure my safety so that I can return to the pool.
14 de setembro de 2023
Resposta da Better - Hough End Leisure Centre
Good Morning CLB,
Thank you for your response.
I have now forwarded your review along with your name and membership details to the centre manager so they can contact you directly.
Hope this helps.
Booked a class which was cancelled but…
Booked a class which was cancelled but no electronic notification.. why when that’s how you book classes?
Then the manager put the cancellation on as I was early (so it covered them! Not good) As a new member is this what I am going to expect?
23 de agosto de 2023
Resposta da Better - Hough End Leisure Centre
Hi Mrs Cain,
Thank you for your review.
Any class cancellations should send out an automated email stating that the class has been cancelled.
Where possible we will try to find cover/or an alternative time but sometimes this is not possible and occasionally class cancellations are made later than we would like due to unavoidable situations.
We are sorry that this has been the case on this occasion and this is not what you can expect from Better.
Thank you for providing us with your feedback.
Warm Regards
Hazal
I paid for half a month and I was able…
I paid for half a month and I was able to do just a week because the store was getting close for another week without any notice.
23 de julho de 2023
Resposta da Better - Hough End Leisure Centre
Good Morning Adebimpe,
Thank you for your review.
I am very sorry to hear the Hough End centre was closed due to the ongoing works. Your membership also allows you access to the Whalley Range centre so you have the option to use this centre during the disruption. Are you able to get to Whalley Range or are you only wanting to use the Hough End centre?
Kind regards,
Charmaine
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