It was not a bad experience but I would like to confirm if the teachers are SEN trained ? I have my son in a SEN swiming lessons but it seems we are left mostly on our own in the pool. I am not a s... Ver mais
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Localização
Alterar localizaçãoGrafton Rd, NW5 3DU London, GB
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Leia as opiniões dos outros
Kentish Town Gym is a great community centre with a brilliant timetable of classes. Polina is an incredible asset to the team and when she's not running her tough but fun Circuit classes, she's tidyin... Ver mais
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I think your new music app is pretty awful. It sounds like very mediocre singers crucifying previously wonderful and memorable classic songs. The tracks are remixed and almost unrecognisable. You are... Ver mais
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Trying to get a place onto the baby swim class was difficult l, would be easier if there is a waiting list. Also for capacity of 8 babies the last few sessions there have only been 3 or 4 babies. Per... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Informações de contacto
Grafton Rd, NW5 3DU, London, Reino Unido
4,3
Excelente
86 opiniões
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Great staff
Great staff, so friendly and kind and helpful!!! The pool is also great and my son enjoyed his swim class.
29 de agosto de 2024
Resposta da Better - Kentish Town Sports Centre
Hi Elio,
Thanks for your review.
We are so pleased to hear your son is enjoying his lesson - tell him to keep up the great work!
Warm Regards
Hazal
It is an excellent place to learn…
It is an excellent place to learn swimming for kids.the trainers are very understanding,knowledgeable and fantastic.my both daughters really enjoy going there and love the instructors,and always look forward to go back every week.
15 de agosto de 2024
Resposta da Better - Kentish Town Sports Centre
Dear Mdhuri,
I hope this message finds you well. I sincerely want to express my gratitude for taking the time to share your feedback with us.
It brings us immense joy to receive such positive feedback about your daughters' experience with their swimming lessons at the Kentish Town Sports Centre. Knowing that they are enjoying and benefiting from the lessons is incredibly rewarding for us.
We are committed to providing a nurturing and supportive environment for all our members, and your feedback serves as great encouragement for our team.
Thank you once again for your kind words. We look forward to continuing to serve you and your daughters with the highest level of care and commitment.
Warm regards,
Charmaine
Great pool and staff but terrible tech
Great pool and staff but terrible tech. Registering online is a pain and the code bar to open the gates is also a pain. Female changing rooms have lockers but not male ones so you have to get out of the changing room in order to leave and pick up your stuffs so you cannot get changed in front of your locker.
28 de agosto de 2024
Resposta da Better - Kentish Town Sports Centre
Good Evening Cedric,
Thank you or your review.
We are pleased to learn that the Basingstoke Sports Centre's personnel and amenities have met your requirements. We also appreciate your feedback regarding the changing facilities and the access gates. I will ensure to pass this feedback to the attention of the centre management team.
It is our hope that you will continue to benefit from your membership and the diverse range of activities available at our facility.
Best regards,
Charmaine
I do not like the booking feature as it…
I do not like the booking feature as it is a hassle and when i booked my first induction it was cancelled and was only told when i arrived. The staff were very nice though and had clean and spacious facilities
25 de julho de 2024
Resposta da Better - Kentish Town Sports Centre
Hi ZK
Thank you for your review.
We are sorry to hear that your induction was cancelled and you are dissatisfied with the booking process. Should you need assistance, our Customer Service Team is available to help guide you through the booking procedure.
We are also delighted to hear that you are satisfied with the facilities at our Kentish Town Sport Centre and have had the opportunity to meet the staff.
Thank you for choosing Better.
Regards
Amir
Thank you for being existing
Thank you for being existing, I feel more healthy because of you and me .
11 de abril de 2024
Resposta da Better - Kentish Town Sports Centre
Good Morning Gusu,
Thank you for your review.
We are very happy to hear that you are enjoying your membership at the Kentish Town Sports Centre. We hope you continue to enjoy this centre going forward.
Kind regards,
Charmaine
Staff and facilities
Staff and facilities - Victor - a great leader and good host - pool is great, gym is very spacious and lightly used.
12 de março de 2024
Resposta da Better - Kentish Town Sports Centre
Hi
Its great to see you are enjoying the facilities at our Kentish Town Centre and have the chance to meet the Staff.
Your review has been passed onto the General Manager and we hope you continue to enjoy your time with Better.
Kind Regards
Amir
Resolved my membership problem promptly…
Resolved my membership problem promptly and efficiently.
Excellent customer service.
9 de fevereiro de 2024
Opinião espontânea
Resposta da Better - Kentish Town Sports Centre
Hi Heny,
Thank you for your review.
We are delighted to hear that our Customer Service Team were able to assist you and we hope that you enjoy Kentish Town.
Warm Regards
Hazal
Resposta da Better - Kentish Town Sports Centre
Good Morning Mathilde,
I hope this message finds you well!
I just wanted to take a moment to personally thank you for your fantastic review. It's always great to hear that our guests have enjoyed their time with us. We are sorry to hear that the pool was cold at the time that you attended and I will pass on your feedback for the attention of the centre so they can look into this to ensure it is set at the right temperature.
We hope you can continue to enjoy your swim sessions at the Kentish Town Sports centre.
Kind regards,
Charmaine
Love Better Kentish Town
Love Better Kentish Town! Staff always so helpful. Pools are great and it is all so affordable. Have so many different memberships to suit everyone. Booking is quick and easy via the app and any issues you may encounter are very quickly dealt with via email or phone call. Love it!
21 de dezembro de 2023
Opinião espontânea
Resposta da Better - Kentish Town Sports Centre
Hi
Thank you for taking the time to leave our Centre a review.
We are very pleased that you are enjoying your time at Kentish Town and that you have been able to find a membership that suits you!
If you have any further queries, please feel free to contact our Customer Service Team.
Regards
Amir
Good facilities and helpful staff
Staff at the gym are always very helpful and friendly and respond to requests. Sometimes the studio would benefit from better cleaning but generally I am very happy with swimming pools, classes and gym.
4 de dezembro de 2023
Resposta da Better - Kentish Town Sports Centre
Hi Susan,
Thank you for your review.
We are delighted to hear you are enjoying Kentish Town Sports Centre!
Warm Regards
Hazal
All the staff have been very helpful…
All the staff have been very helpful and friendly. Joachim, the instructor was clearly very knowledgeable, kind and gave tailored instruction. The gym seems clean and well equiped and not at all intimidating.
27 de novembro de 2023
Resposta da Better - Kentish Town Sports Centre
Good Afternoon Marion,
Thank you for your review.
We are very happy to hear that our staff have been helpful and friendly when you attend the Kentish Town Sports centre. We are also very proud to hear that the centre is well maintained and well equipped and does not feel intimidating to a first time user. We hope you continue to enjoy your Gym sessions at this centre.
Kind regards,
Charmaine
increase the temperature of the bath…
increase the temperature of the shower water for swimmers, I know it is for the purpose of saving water, so we need to press the button every time in order to have the water coming out but can you extend the time to, like one minute
3 de novembro de 2023
Resposta da Better - Kentish Town Sports Centre
Good Afternoon Ho,
Thank you for your response.
I will pass on your feedback for the attention of the centre manager so he can look into this on your behalf.
Hope this helps.
Kind regards,
Charmaine
Took two goes to upload my docs but…
Took two goes to upload my docs but resolved quickly by agent via email
14 de novembro de 2023
Opinião espontânea
Resposta da Better - Kentish Town Sports Centre
Good Evening Paul,
Thank you for your review.
We are very happy to hear that you managed to upload your document online. Please be aware that you are able to use your membership immediately and you are not required to wait for your document to be approved before you can utilise your membership. We hope you enjoy your membership at the Kentish Town Sports centre.
Kind regards,
Charmaine
15 children crammed into a small area…
15 children crammed into a small area (0.9 depth) No room for them to practice swimming properly
12 de outubro de 2023
Resposta da Better - Kentish Town Sports Centre
Hi Freya,
Thank you for your review.
We are sorry to hear you did not enjoy the lesson at Kentish Town.
If you would like to consider moving to a different centre, please email us at: customerservices@gll.org so we can look at availability and discuss the next steps.
Warm Regards
Hazal
Extremely polite and friendly staff
Extremely polite and friendly staff. Helpful and very professional. She was great. Spanish lady, I think she is one of the managers.
11 de outubro de 2023
Resposta da Better - Kentish Town Sports Centre
Hi Rachel,
Thank you for your review.
We are delighted to hear you are enjoying Kentish Town Sports Centre and have passed your wonderful comments onto the centre.
Warm Regards
Hazal
Kentish town sports centre
The corporate membership at this facility went up back in June from 36£ to 52£, and now 54.25£ (I'm a nurse). The regular membership is 65£. It doesn't offer a membership excluding the the pools to make it more affordable. Not sure how can anyone afford this gym or how was it allowed such a rise in their fees. I've been a member in the past and I wanted to join again, but it's become a luxury gym
27 de setembro de 2023
Opinião espontânea
Resposta da Better - Kentish Town Sports Centre
Good Morning Alicia,
Thank you for your review.
I am very sorry to hear that the membership fees in the borough of Camden are unaffordable for your budget. The borough of Camden is specific to Residents and Non Residents and this is why their fees differ from other boroughs. I will pass on your feedback for the attention of the management team who are responsible for online memberships so this can be looked into.
We cannot offer an immediate solution to the issue you have raised, but we appreciate you taking the time to provide this feedback.
Kind regards,
Charmaine
Please put in more machines and heavier…
Please put in more machines and heavier dumbbells
26 de setembro de 2023
Resposta da Better - Kentish Town Sports Centre
Hi Immy,
Thank you for your review.
We will pass your feedback onto the centre and in addition, if you would like to contact the centre directly, their email address is: kentishtown@gll.org
Warm Regards
Hazal
My friend told me to join this gym it’s…
My friend told me to join this gym it’s really good but when I went there I paid around £85 for everything but when I go to try it I really really disappointed because all the machines are toll there no enough machines for body and all the time I have to book my swimming lessons, one of the swimming pool I can use it before 12am and another one I booked I go inside to swim I don’t know how to swim properly and I can swim and the staff come and said that if your not able to swim for full length then your not allowed to swim here he said leave the pool I left so now you tell me how has more priority me or children I paid £85 and I’m not allowed to swim where I can learn if I don’t swim that would be great if you give me my refund
19 de setembro de 2023
Resposta da Better - Kentish Town Sports Centre
Hi Aimal,
Thank you for your review.
We are sorry to hear that you did not enjoy your session.
For health and safety reasons if you cannot swim you may be asked to stick to a pool where you are able to stand.
If you would like to request to cancel your membership and apply for a refund please email customer services. Our email address is: customerservices@gll.org
Warm Regards
Hazal
Really good value for money and quite…
Really good value for money and quite clean amenities.
14 de setembro de 2023
Resposta da Better - Kentish Town Sports Centre
Good Evening,
Thank you for your review.
We are very happy to hear that you are enjoying the Kentish Town Sports centre and the activities they have on offer at this centre. We are also happy to hear that this facility is well kept and clean. We hope you continue to enjoy your membership at this centre.
Kind regards,
Charmaine
Old equipment and too many cardio machines
The equipment is quite old and there aren’t enough weight machines. Too many cardio machines and all the weight stuff is compact in a small space. It’s difficult to workout when it’s busy and for the price, would expect more. I can go and pay £25 a month for a gym with more and updated equipment instead of £56
7 de setembro de 2023
Resposta da Better - Kentish Town Sports Centre
Good Morning Tina,
Thank you for your review.
We appreciate you taking the time to provide feedback regarding the issues you are facing at the Kentish Town Sports centre. Through feedback we can identify improvement areas and provide a better service. I will pass on your comments for the attention of the centre manager. Please also be aware that your membership is not centre specific so also gives you access to all the better operated centres in the borough of Camden. We believe this is value for money for the other locations you are also able to access, however we do appreciate your feedback.
Kind regards,
Charmaine
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