Better - Kentish Town Sports Centre Opiniões 

I love going to Kentish town leisure centre. The workers are really friendly and helpful and you always always greeted with a smile when you enter their gym. I used to feel uncomfortable going to the gym, but i feel comfortable coming here; and have built a friendship with some of the gym goers. A bit gutted i won't be here from September, because of university, but i will definitely be attending next summer onwards.

Good facilities aimed at serious swimmers. Sadly cleanliness of the pool is not up to standard. There is a strong smell and green moss all around the pool. At times there are large green patches at the bottom of the pool.

The worst part is in the female changing rooms. I have had to deal with an awkward and abusive fellow swimmer. After bringing it to the attention of staff and the management, the woman is simply welcome to continue her behaviour. She is apparently known to the staff and once worked there, which may be why they are reluctant to deal with her as appropriate.

Another problem in the female changing rooms is the presence of boys. They allow boys as old as 8 in the female changing rooms. However, even this is not monitored and much older boys use the female changing rooms. They then go on to stare at women changing as well as adopt other awkward behaviours. This really moves along the lines of sexual harassment. According to their policy, an 8-year-old girl could be changing next to a 15-year-old boy in the male changing rooms. Does this even meet safeguarding standards...?

Staff are completely indifferent and advise that we inform them while this is happening (we are presumably advised to come out into the reception area in our towels so we can do this?) or to use the small dark cubicles to change. This is all while they have a family changing area as well as a group changing area, so there is no need for males to be in the female changing rooms at all.

UPDATE 16/10/2023: Please, note that there has been a further deterioration with regards to this. While I was still in the shower a male member of staff came into the female changing rooms "to clean". Apart from the fact that I'd been given the wrong information with regards to opening times, this male member of staff was in the female changing room while they were still supposed to be open to be used by women in their entirety (he was in the toilet area).

With regards to the answer below: "As a public leisure provider we are committed to making leisure and sports facilities accessible to all. We continue to work with our wide and diverse customer base to ensure that all those who wish to use our facilities feel comfortable and welcome. This is why the accessible changing room was made as an option for you to use when your children attend swimming lessons. It has been offered to many other parents who have been receptive towards this option as a reasonable adjustment to make the facilities accessible to all those who attend."

I don't have children, so I don't know what you are talking about. You apparently receive a large number of complaints about this. And your ensuring that everyone feels comfortable and welcome to use the facilities obviously doesn't apply to women, as evidenced by your answer.

UPDATE 30/01/2024: Things in the female changing rooms are simply going from bad to worse. In spite of reducing my visits to this swimming pool as much as possible, the last time I was there a member of staff came in and told us that she wants to bring in a male to "change the light bulb in the toilets". This was while the swimming pool was open and the facilities full of females changing. After waiting for me to get dressed and telling me that I am the only one that minds the man coming into the female changing rooms, the woman eventually brought the man in the shower area (not the toilets) which is in full view of the changing area where a swimmer was only in her bra...

It was an unreal experience to witness this, including the lying. In spite of the PR exercise in their responses here, they are deeply unprofessional with 0% respect for customers and women more particularly. Please, note that the same manager was on duty as the previous instance I mention above. And this really is a disciplinary issue.

All staff involved in this latest incident were Spanish speakers, which should help identify them. I hope that someone from the local council reads this and that the management of this pool will be removed from GLL, which I believe is already happening at other swimming pools.

Friendly helpful staff who give gd support. Excellent facilities with clear signage.

Fantastic community feel and great facilities in such a popular part of Camden.

Trying to get a place onto the baby swim class was difficult l, would be easier if there is a waiting list. Also for capacity of 8 babies the last few sessions there have only been 3 or 4 babies. Perhaps there can be another system as this is a popular class and other parents will want enrol their children.
Kentish town pool only has pay for tokens in their family change area but padlock accessible lockers in other changing areas; really equitable for all!