Better - Oasis Sports Centre Opiniões 

123
•
TrustScore: 4 em 5

4,2

32 Endell Street, WC2H 9AG Covent Garden, GB

•

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Received the worst customer service have ever experienced in London. Reception guy was sullen, angry and argumentative. Was almost reduced to tears by his intimidating communication. Paid £5 for a bro... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

10/10 Great humanistic staff. Kind services with real personal touch. Happy people. Lots of positivity and warmth around at all of your leisure centres in remarkable and enlightening ways. Em... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

First time at Oasis Sport Center I loved swimming outside. You feel the great spirit among the swimmers. Spacious gender segregated changing room (I am old school and like it so much better!). Gr... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Absolutely love Oasis leisure centre gym! They recently upgraded some facilities which are top-notch, with a wide range of equipment that caters to all fitness levels. The staff are friendly, knowledg... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Centro de lazer
  2. também em
  3. Biblioteca
  4. Centro de fitness
  5. Ginásio
  6. Piscina ao ar livre
  7. Piscina interior

Escrito pela empresa

Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.


Informações de contacto

  • 32 Endell Street, WC2H 9AG, Covent Garden, Reino Unido

4,2

Bom

TrustScore: 4 em 5

123 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,2

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(123)

5424 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Oasis Sports centre is amazing

Oasis Sports centre is amazing, our community is lucky to have such a great place. Staff is friendly, the squash courts are awesome, pools are great (although can be a little busy) and gym is great too.

9 de dezembro de 2025
logótipo da Better - Oasis Sports Centre

Resposta da Better - Oasis Sports Centre

Thank you very much for sharing your experience with us, Barbara.

We are very happy to enjoy your visits at Oasis Sports Centre.

We truly appreciate our staff's efforts to deliver great customer service is noticed and appreciated.

Kind Regards

Classificada 2 em 5 estrelas

Not good

This centre is currently down from 5 to 3 women's toilets while renovation works are done. Of the 3 toilets remaining, 1 is out of order and 2 have large holes in the cubicle doors door where the locks should be. Repairs seem to take months.
Cleaners constantly mop the already soggy changing room floors with what appears to be neat fairy liquid - it clings to trainer soles and creates a slip hazard. Meanwhile, the studios are never cleaned. When you get on the floor for a yoga or stretch session you see how dirty it is! The club currently has a good class timetable but not for much longer, as great instructors are being driven out by GLL's draconian new music policy that bans them from playing their own music.

18 de fevereiro de 2026
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Resposta da Better - Oasis Sports Centre

Hello Emily,

Thank you for taking the time to share your detailed feedback with us. 

We are very sorry to hear that your experience at The Oasis Sports Centre did not meet your expectations. 

We have forwarded your concerns about the cleaning and the music policy to the centre manager for review. 

We hope your next visit will be much more enjoyable.

Kind regards

Jasmine

Classificada 5 em 5 estrelas

Great staff and gym facilities

Staff were very friendly and kind. Would always greet us and sometimes we have a good chat too. The gym is spacious and not over crowded. There is a wide range of equipments and facilities that are all in good condition and clean. All in all a very happy place with pleasant experiences.

11 de fevereiro de 2026
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Resposta da Better - Oasis Sports Centre

Hello Kristen,

We appreciate you taking the time to share your comments and feedback with us.

We are pleased to learn that you find the facilities at the Oasis Sports Centre to be well-maintained and clean, and that the staff members are courteous and friendly.

We look forward to welcoming you again in the near future.

Kind regards

Classificada 5 em 5 estrelas

Great value with super facilities

Great value with super facilities. Staff are helpful and welcoming. Classes are well run

11 de fevereiro de 2026
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Resposta da Better - Oasis Sports Centre

Hi Sally,

Thank you for your amazing feedback!

We’re so pleased to hear that you feel we offer great value for the facilities that we have at our Oasis Sports Centre, and that you enjoy attending our fitness classes. 

It’s also wonderful to know our team has made you feel welcome and supported.

We really appreciate you taking the time to share your experien.

We look forward to seeing you again soon!

Warm Regards,

Kaisha

Classificada 1 em 5 estrelas

Took over my local gym and ruined it

They took over my local gym and they're ruining it and haven't kept the same agreements for locals and partnerships with other charities that we already had, this isn't a charity it's a tax avoidance scheme

28 de janeiro de 2026
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Resposta da Better - Oasis Sports Centre

Hi Customer. 

Thank you for your review.

We are sorry to see that you feel this way, and we will take your feedback on board. 

Kind Regards

Amir

Classificada 5 em 5 estrelas

customer service

freenly and very helpful

18 de janeiro de 2026
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Resposta da Better - Oasis Sports Centre

Hello Juan,

Thank you very much for your kind words.

We will ensure that your comments are conveyed to the customer service team.

Classificada 1 em 5 estrelas

I would give minus 10 this centre is…

I would give minus 10 this centre is gross.

Visit 21st December 2025

Someone said had you tried the oasis.

The whole thing is gross, from the bottom of the dirty floor in the swimming to the floor on the changing room to the mould everywhere it's awful.

Slow swimmers in the outside pool fast lane.
Water dirty.
Changing rooms gross walls and ceiling covered in mould.
Floors all wet.
Mould all over the bathroom. Dirty.
Used the sauna, full of old gays talking about very uncomfortable subjects loudly.
Dirty
Lockers dirty.
Dirty.
Avoid.

22 de dezembro de 2025
Opinião espontânea
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Resposta da Better - Oasis Sports Centre

Thank you for sharing your experience with us, Mathew,

Your feedback is really important as it will help us to improve

Kind Regard

Classificada 4 em 5 estrelas

The swim teaching staff is very kind…

The swim teaching staff is very kind (April) and patient, and the facilities are well maintained.

13 de dezembro de 2025
Opinião espontânea
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Resposta da Better - Oasis Sports Centre

Thank you for sharing your experience at Oasis Sports Centre with us, Carina, 
Your words about April and the facilities are much appreciated.

Kind Regards

Classificada 5 em 5 estrelas

Great facilities

Great facilities, been swimming here 10 years plus, friendly staff especially Ferrah on the front desk always welcoming and helpful.

5 de dezembro de 2025
Opinião espontânea
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Resposta da Better - Oasis Sports Centre

Thank you very much for sharing your experience at Oasis Sports Centre, Toufik.

We are very happy to hear you are enjoying your swimming sessions, and we are happy to hear our staff is doing a great job to make you feel welcome every time.

Classificada 5 em 5 estrelas

Friendly

Friendly, great range of services, vexceleknt value for money and a community vibe

5 de dezembro de 2025
Opinião espontânea
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Resposta da Better - Oasis Sports Centre

Thank you so much for sharing your feedback with us, Jameel.


We are very happy to hear that Oasis Sports Centre is meeting your expectations and that you are enjoying your time at the facilities.

Classificada 5 em 5 estrelas

I love the classes

I love the classes, big variety.
Staff is super.
Farah Reda is super helpful and supportive in everything I ve asked before.

3 de dezembro de 2025
Opinião espontânea
logótipo da Better - Oasis Sports Centre

Resposta da Better - Oasis Sports Centre

Hello Friend of Ted,

Thank you for your comments and feedback.

Kind Regards

Classificada 5 em 5 estrelas

Oasis

Clean gym, friendly staff. Have been playing squash there for over 10 years and cannot recommend highly enough. Farah always greets us warmly and deals with any issues we have swiftly

28 de novembro de 2025
Opinião espontânea
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Resposta da Better - Oasis Sports Centre

Thank you very much for sharing this great feedback with us SJ! 

We are very happy you have been enjoying Oasis Sports Centre for so long! 
We hope to see you coming for many years to come!

Kind Regards

Classificada 5 em 5 estrelas

Absolute gem of a place

Absolute gem of a place. The plain front hides 2 swimming pools (one indoor, one outdoor) a decent gym and range of studio classes. Squash courts good do with a bit of a refresh though.

2 de dezembro de 2025
Opinião espontânea
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Resposta da Better - Oasis Sports Centre

Thank you very much for sharing your experience and feedback with us, David!

We are happy you have been enjoying your visits to Oasis Sports Centre

Classificada 1 em 5 estrelas

Oasis Camden town, london


This review is regarding the Oasis leisure centre in camden, london.
This centre has an appalling management. They organise some refurbishment of a studio without thinking of the classes taking place.
We turned up for a class in a studio full of building materials and dust. They decided to give it a clean when the class was due to start and we pointed out the state of the studio to the receptionist, Tuesday 25th November. Once the class started, the builder entered the studio to carry on the plastering and moving around a large wheeled scaffolding. The management appeared through the door and did not ask the builder to stop! As if it is normal and acceptable to have a full class in a room full of dust and a builder plastering moving a wheeled scaffolding.

Members and users are paying his salary and he should be responsible for the total mismanagement of the centre.
Unbelievable and appalling coming from a " community charity".

25 de novembro de 2025
Opinião espontânea
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Resposta da Better - Oasis Sports Centre

Hi Feli,

We really appreciate your feedback!

We are sorry for the inconvenience this has caused to your Fitness Class booking.
We appreciate that we could've prevented the class from happening if the conditions of the studio did not meet our usual standards.

We would also like to apologise for the disappointment and frustration this has caused, and we have passed your concerns to the Centre Team, so your feedback can be reviewed.

Please note that we're a charitable social enterprise, which means that we reinvest our profits back into the facilities and programmes we offer to our customers.

Once again, thank you again for raising this with us!

Warm Regards,

Kaisha

Classificada 5 em 5 estrelas

Gentleman on reception was very…

Gentleman on reception was very helpful, there was a problem with my phone and he was able to grant my admission to swim.

6 de outubro de 2025
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Resposta da Better - Oasis Sports Centre

Hi Valerie

Thank you for your review. 

It is great to see the staff at Oasis Sports Centre have been able to assist with your booking, and we hope you enjoyed the swim!

Kind Regards

Amir

Classificada 2 em 5 estrelas

How to put people off swimming

I am British but was living in Brussels last year and the pool experience there vs here is night and day. First, I go in and can’t just pay to go to the pool, first you have to be lucky that it is open (less so at oasis as there are 2 pools but still one pool is closed far too often with only one lane being used so it could be open) I have to give my email and phone and so much information just to go in. The cost in Brussels was about £3, here it was £8, I couldn’t believe it. In Brussels you could just buy a 10 session pass which then made it even cheaper. The changing room was gross and it’s 2025, we should have private cubicles, you also have to then pay again for the locker! Then the pools were mouldy and the floor all damaged. Then you come out and if you want to keep your valuables safe in the shower you have to pay for the locker again, unbelievable. It’s a terrible experience from start to finish and I just don’t want to swim there and haven’t since. The gym is better but showers still grim.

7 de outubro de 2025
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Resposta da Better - Oasis Sports Centre

Hello  Anonymous,

Thank you for taking the time to share your experience. 

We're genuinely sorry to hear that your visit to Oasis Sports Centre didn’t meet expectations. 

We understand how frustrating it can be when facilities don’t match the convenience or quality you’ve experienced elsewhere.

Your feedback about pool access, pricing, changing room conditions, and locker charges is very important to us. We're currently reviewing our operations and facilities to improve the overall customer experience, and your comments will be shared with the relevant teams.

We’re glad to hear you found the gym better, though we’re disappointed the showers didn’t meet your standards. Cleanliness and comfort are priorities for us, and we’ll ensure this is looked into.

We’d love the opportunity to welcome you back and provide a better experience. If you’d like to discuss this further, please feel free to contact our customer service team directly. (customerservices@gll.org )

Warm regards

Classificada 5 em 5 estrelas

10/10

10/10

Great humanistic staff. Kind services with real personal touch. Happy people. Lots of positivity and warmth around at all of your leisure centres in remarkable and enlightening ways.

Empathetic staff, kind people and warm expression of feeling with each place, cosy, friendly and bright.

Keep on doing what you do.

12 de setembro de 2025
Opinião espontânea
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Resposta da Better - Oasis Sports Centre

Hello Luka,

Thank you for your feedback.

Warm Regards.

Classificada 2 em 5 estrelas

Not clean

I swam in both pools. They were both pretty grotty and looked like they needed a very thorough clean. The women's changing area was poorly maintained with mould on the ceiling above the showers and significant limescale buildup and staining in the showers. Its a shame because it could be a really great facility for the local area. I would not swim in either pool again unless it they were thoroughly cleaned.

5 de setembro de 2025
Opinião espontânea
logótipo da Better - Oasis Sports Centre

Resposta da Better - Oasis Sports Centre

Hi Niamh

Thank you for your review. 

We are sorry to hear about your recent experience at the Oasis Sports Centre and we have passed your feedback on to the management team to review. 

We hope this will assist in improving your experience with us. 

Kind Regards

Amir

Classificada 5 em 5 estrelas

Amazing staff

Amazing staff - they are all brilliant: friendly, helpful, experienced and efficient and always willing to take time to sort any glitch. Great teachers also, and an altogether welcoming vibe. And then there’s the pool. This really is an oasis for the community. A gem.

2 de setembro de 2025
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Resposta da Better - Oasis Sports Centre

Hi 2wheelsgood,



Thank you for your fantastic review!



We are so delighted to hear that you are enjoying our facility in Oasis sports centre.



We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.



We have also passed on your comments to the centre!



Warm Regards
Aaiasa

Classificada 5 em 5 estrelas

well equipped

well equipped, clean, good AC, enjoy the facilities and upgraded machines

28 de julho de 2025
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Resposta da Better - Oasis Sports Centre

Hello Miko,

Thank you for your comments and feedback.

Warm Regards

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