Received the worst customer service have ever experienced in London. Reception guy was sullen, angry and argumentative. Was almost reduced to tears by his intimidating communication. Paid £5 for a bro... Ver mais
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Localização
Alterar localização32 Endell Street, WC2H 9AG Covent Garden, GB
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Leia as opiniões dos outros
10/10 Great humanistic staff. Kind services with real personal touch. Happy people. Lots of positivity and warmth around at all of your leisure centres in remarkable and enlightening ways. Em... Ver mais
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First time at Oasis Sport Center I loved swimming outside. You feel the great spirit among the swimmers. Spacious gender segregated changing room (I am old school and like it so much better!). Gr... Ver mais
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Absolutely love Oasis leisure centre gym! They recently upgraded some facilities which are top-notch, with a wide range of equipment that caters to all fitness levels. The staff are friendly, knowledg... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Informações de contacto
32 Endell Street, WC2H 9AG, Covent Garden, Reino Unido
4,2
Bom
123 opiniões
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Amazing place with great facilities two…
Amazing place with great facilities two pools and great staff. Aden is a very nice and kind member of staff! The gym has all the equipment you need and a great workout!
24 de abril de 2025
Opinião espontânea
Resposta da Better - Oasis Sports Centre
Hi Valeria,
Thank you so much for your kind words! We're thrilled to hear you enjoyed your stay and made the most of our facilities at the Oasis Sports Centre. We're especially glad you had a great experience with Aden—he truly is a valued member of our team. It’s wonderful to know that the gym helped you have an awesome workout!
We hope to welcome you back soon!
Kind regards,
Charmaine
Nice Staff members
Hi,
Sorry My English no perfect, i ve been to Oasis last tuesday and Carlotta was very Nice she show me around the premises and was very friendly, i decide to join 😊 the gym really Like the Open swimming pool
22 de abril de 2025
Opinião espontânea
Resposta da Better - Oasis Sports Centre
Hi Carlotta,
Thank you so much for your kind words!
We're so glad you enjoyed your visit to the Oasis Sports Centre and that Carlotta made you feel welcome—she’ll be happy to hear your feedback 😊 We're thrilled to have you as a new member and hope you continue to enjoy the open swimming pool and all our facilities. If you ever need anything, just let us know!
Welcome to the Oasis family! 💪🏊♀️
Kind regards,
Charmaine
Exceptional customer service
Long time squash player, facilities are great - the court walls could do with a little refresh but that’s not why I’m writing my review. Always so nice to be greeted by Ferrah. Calm, cheerful and efficient customer service - nothing’s ever an issue. Also nice to share a genuine laugh with him once in a while. He makes you feel welcome and valued - all the time. Nailing natural genuine service in a facility such as this is a rarity and goes such a long way. Great stuff.
23 de abril de 2025
Opinião espontânea
Resposta da Better - Oasis Sports Centre
Hi Marcello,
Thanks for your review.
We are delighted to hear that you have received such excellent customer service at Oasis Sports Centre!
Warm Regards
Hazal
Welcoming and friendly team
Really welcoming and friendly team—especially Ferhat, who was awesome. The gym's got a great setup with loads of weightlifting equipment, swimming pool and sauna, and it really has that nice community feel.
19 de abril de 2025
Opinião espontânea
Resposta da Better - Oasis Sports Centre
Hi Shpat,
Thanks for your review.
We are glad to hear that you are enjoying Oasis and that Ferhat was awesome!
Warm Regards
Hazal
Ferra made my experience 10/10
Ferra made my experience 10/10. The indoor and outdoor pool was amazing. The staff was amazing and friendly, but Ferra stood out. Definitely recommemd!
19 de abril de 2025
Opinião espontânea
Resposta da Better - Oasis Sports Centre
Hi Ange,
Thanks for your review.
We are so pleased to hear that you are enjoying Oasis and that you have received excellent customer service!
Warm Regards
Hazal
Favourite Gym & Staff
Although I've changed residence three times in the last year, I keep opting for the Holborn branch.
I have, in particualar, appreciated Ferah's kindness and availability to deal with the numerous issues raised through the years (many!), always patient and with solutions at hand.
Also definitely adding an incredible positive warmth to the community.
Also appreciate it not being too overcrowded and the pattern in which works are done, not of any impediment.
17 de abril de 2025
Opinião espontânea
Resposta da Better - Oasis Sports Centre
Hi Kladdi,
It’s so wonderful to hear that you’ve been visiting the Oasis Centre for many years! We truly value our loyal customers, and it’s great to know that the support from our team continues to create a welcoming and inclusive environment for you.
Thank you for taking the time to share your feedback—it really means a lot to us. And a special thank you for the kind shout-out to our amazing team member, Ferah. They will be so happy to hear it!
Kind regards,
Sarah H
This really is a magical pool
This really is a magical pool! Sneak an outdoor swim In between meetings and feel amazing for it!
Changing rooms have great hairdryers & straighteners and a cozzy drier so your bag doesn’t get wet.
Treat yourself, step outside London for an hour, it’s wonderful!
17 de abril de 2025
Opinião espontânea
Resposta da Better - Oasis Sports Centre
Hi Katy
Thank you for your review.
We are so glad you’re enjoying the swimming pool at the Oasis Sports Centre and are happy to hear the little touches like hairdryers, straighteners, and the 'cozzy' dryer made your visit even smoother.
Thanks for reminding everyone how easy it is to escape the London hustle, even just for an hour.
Kind Regards
Amir
I lost my bike lock and Tony and Farra…
I lost my bike lock and Tony and Farra provided me with oen whilst I was using the centre, thanks a lot!
17 de abril de 2025
Opinião espontânea
Resposta da Better - Oasis Sports Centre
Hi Robbie
Thank you for your review.
It is great to see that Tony and Farra have been able to assist in securing your bike at the Oasis Sports Centre.
We hope you enjoyed the session!
Kind Regards
Amir
Wow wow wow!!!
Wow! After Ymca shut the doors down I struggled to find the right one. I tried several (including Swiss Cottage Better gym with really low results) and today I found an Oasis in the middle of the jungle!
Ive got the feeling that oasis got the perfect combination of the community vibes from Ymca and the great infrastructure of the better. Keep on this way and this place will become and essential for many!
Aiden in the reception made everything so clear, so helpful, 10/10 to him
Ps: Luke is teaching yoga!!!!!! Can't wait
15 de abril de 2025
Opinião espontânea
Resposta da Better - Oasis Sports Centre
Hi Rodrigo,
We’re so happy to hear that you’re enjoying our Oasis Sports Centre. As a company, we strive to be a hub for the community — a place where people of all ages and abilities can feel welcome and connect with one another. We’re thrilled that the Oasis team is helping to create such a wonderful atmosphere.
Thank you for your fantastic feedback; we will be sure to share it with our Oasis team.
We appreciate your support, and please don’t hesitate to reach out if you have any further feedback. We always love hearing from our customers.
Best regards,
Sarah H
Swim
Aden was really helpful in helping me with my swimming booking when it didn't go through on my account, managed to enjoy the outdoor pool on a lovely sunny day!
11 de abril de 2025
Opinião espontânea
Resposta da Better - Oasis Sports Centre
Hi Caryn,
It’s wonderful to hear that you were able to enjoy our Outdoor Swimming Pool at the Oasis Centre! We’re thrilled that our team was able to help resolve the issues with your account. We’ll be sure to forward your kind comments to the Oasis Team, and we really appreciate the special shout-out for our fantastic team member, Aden.
We hope you continue to enjoy the Oasis Outdoor Pool with this glorious weather, and we truly appreciate your continued support.
Kind regards,
Sarah H
This centre just keeps getting better…
This centre just keeps getting better and better. Went for a swim today and they are now adding new ratan furniture to outside and upgrading the studio next week. Tony in particular is a real credit to the gym!
10 de abril de 2025
Resposta da Better - Oasis Sports Centre
Hi Bradley,
Thank you so much for your kind words! We're thrilled to hear you're enjoying the updates, and we're excited for the new rattan furniture and studio upgrades. Tony will be especially pleased to know that you appreciate his hard work—he's truly a valuable member of our team.
Thanks again for your support, and we look forward to seeing you again soon!
Kind regards,
Charmaine
Nice little Better branch in central…
Nice little Better branch in central London. Good choice of classes available. Pump with Carlos was a pleasant surprise. Definitely coming back for more.
3 de abril de 2025
Opinião espontânea
Resposta da Better - Oasis Sports Centre
Hi Os Aba,
Thank you for your kind words!
We're so glad you enjoyed your experience at the Oasis Sports Centre. It’s great to hear you liked the class options, and we’re thrilled that you had a great time in the Pump with Carlos. We look forward to welcoming you back for more classes soon!
Kind regards,
Charmaine
I just love this place
I just love this place. Such a chilled environment to go to after work, for a swim or workout. Started coming over lockdown and haven’t stopped going since. The staff are always friendly and helpful, especially Ferra who always brings a positive vibe :)
I’d say some areas need improvement - for example the shower areas outside and in the Womens changing room… but looking past that it is epic 😎
5 de abril de 2025
Resposta da Better - Oasis Sports Centre
Hi Silver,
We’re so delighted to hear that you’re enjoying your experience at our Oasis Centre. Thank you for taking the time to share your thoughts with us. We’re incredibly proud of the Oasis Centre, and it makes us very happy to know that we have loyal customers who have been enjoying their experience for so long.
We truly appreciate all feedback from our customers. Thank you for bringing the issue of the shower areas to our attention. We understand how important it is to have safe and clean changing rooms, and we will address this concern with the Centre team immediately.
Once again, thank you for sharing your thoughts with us. We’ll be sure to pass your feedback along to the Centre; they will be thrilled to hear from you. Thank you for your continued support!
Kind regards,
Sarah H
Gem in the heart of London
What a gem in the heart of London! I’ve been looking for a gym in the area and was let down with other venues, but Oasis genuinely impressed me! Varied and clean facilities, new gym equipment, lovely swimming pools, and there is sun deck!! MANAL at the front desk was extremely helpful with explaining the different options and allowed me to check everything out before committing. Excited to join!
5 de abril de 2025
Opinião espontânea
Resposta da Better - Oasis Sports Centre
Hi Member,
Thank you so much for your kind words! We’re absolutely thrilled to hear that your experience at Oasis Sports Centre has been a positive one. It means a lot to us to know that we’re providing the best possible experience for our customers.
We’re incredibly proud of our Centre, and we’re delighted that you feel the same way. Your feedback has been shared with the team at Oasis, and they’ll truly appreciate the time you took to share your thoughts.
We look forward to continuing to impress you with our facilities, and we can’t wait to welcome you back soon!
Warm regards,
Sarah H
Great sport centre with an amazing…
Great sport centre with an amazing customer service, a speak thanks to the guys at the reception expecially to Farra who always sort my membership and booking issues.
2 de abril de 2025
Opinião espontânea
Resposta da Better - Oasis Sports Centre
Hi Sabina,
Thank you so much for your very kind feedback! We’re thrilled to hear that our team was able to assist you with your membership issues. We always strive to provide the best possible experience for our customers, and it’s great to know that we met your expectations.
We’ll be sure to pass along your kind words to the Oasis team, especially Farra—she’ll be delighted to receive the special mention!
We look forward to continuing to provide exceptional service and are truly grateful for your ongoing support.
Kind regards,
Sarah H
Reusing the centre after years away.
I haven't used this centre in years, but because I am now working in the surrounding area, I thought I would see what Oasis had to offer. I booked for a swim this week as the weather has been lovely. I can honestly say that everything looks so much nicer on most fronts (I haven't seen everything yet). The staff at the front desk were polite. And the staff around the pool were great too, particularly Lee. He answered the few questions I had with a smile, and wished me well when I left. He didn't make me feel like I was being a burden when talking with me, which I have had in places before. I was going to look at other gyms and pools, but I think I will be signing up for a membership in the coming weeks based on how lovely the staff were alone.
2 de abril de 2025
Opinião espontânea
Resposta da Better - Oasis Sports Centre
Hello,
Thank you so much for sharing such positive feedback with us! We are absolutely thrilled to hear that you’ve had a wonderful experience at our Oasis Sports Centre. We are always striving to deliver excellent service, and we’re so pleased that we’ve met that standard for you.
We’ll be sure to pass your kind words on to our Oasis team, and especially to Lee, who will appreciate the special shout-out.
Thank you once again for your feedback and continued support.
Best regards,
Sarah H
Central Sports Center
Central sports center, that’s a huge plus. Carlotta was great at introducing me to all the facilities which was very helpful as didn’t know all the details.
Much appreciated!
29 de março de 2025
Opinião espontânea
Resposta da Better - Oasis Sports Centre
Hi El,
Thank you so much for your kind words!
We're thrilled to hear that Carlotta was able to make your experience smooth and informative. We're also glad you found the Oasis Sports Centre a big plus! If you need anything else or have any questions, feel free to reach out. We look forward to welcoming you back!
Kind regards,
Charmaine
Resposta da Better - Oasis Sports Centre
Hi Emma,
Thank you so much for your kind words!
We're thrilled to hear that you enjoyed the staff, pool, and garden at the Oasis Sports Centre. We look forward to welcoming you back for another wonderful experience!
Kind regards,
Charmaine
Excellent service
Excellent service, especially Aden who was v helpful!
1 de abril de 2025
Opinião espontânea
Resposta da Better - Oasis Sports Centre
Hi Sita
Thank you for your review.
We are very pleased to see Aden has been able to help with your query and has provided excellent customer service.
We hope you enjoy using the facilities at the Oasis Sports Centre and thank you for choosing Better.
Kind Regards
Amir
It’s so good experience to play Squash
It’s so good experience to play Squash, Aden was very helpful.
1 de abril de 2025
Opinião espontânea
Resposta da Better - Oasis Sports Centre
Hi Jialin,
Thank you so much for your kind words! We're thrilled to hear you had a great experience playing squash at the Oasis Sports Centre. We'll be sure to pass along your appreciation to Aden for being so helpful.
We look forward to welcoming you back soon!
Kind regards,
Charmaine
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