Lack of knowledge by reception staff as to when instructors are unavailable. Why don’t they have a team briefing/ handover before every shift starts?also app not kept up to date despite several reque... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoMoor Lane, LN6 9AX North Hykeham, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
You've got a great staff team and a wonderful community resource which is looked after very well (unlike some other local leisure centres that could be named). They are clearly proud of where they're... Ver mais
A empresa respondeu
Very helpful staff. The web site does cause problems when changing from Cardio exercise to general gym work.Also when a vacancy becomes available it is very awkward to attempt to accept the vacancy. S... Ver mais
A empresa respondeu
Staff get to know their clients individual needs, action changes as soon as they are flagged, help out in personal ways, give confidence and encouragement but check in to make sure you’re ok.
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Informações de contacto
Moor Lane, LN6 9AX, North Hykeham, Reino Unido
4,2
Bom
44 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Don’t Delay
After months of making excuses I walked through the door
Now do aqua aerobics and swim every week
30 de junho de 2025
Resposta da Better - One NK
Hi Elaine,
Thank you so much for sharing your journey!
We’re thrilled you decided to take that first step and join us at the One NK Leisure Centre. Aqua aerobics and swimming are such great ways to stay active and have fun — keep up the amazing work! We’re here to support you every stroke of the way. 💪🌊
Kind regards,
Charmaine
Swimming teacher very good all staff…
Swimming teacher very good all staff friendly
1 de julho de 2025
Resposta da Better - One NK
Hi Harry,
Thanks for your review.
We are so pleased to hear that the staff at One NK have been so friendly!
Warm Regards
Hazal
I really enjoy this gym and the nice…
I really enjoy this gym and the nice atomosphere the only thing I would recommend would be to get a AB machine and stair master as these are what I live to use in the gym and I have been told by others that they wish there was one too.
18 de junho de 2025
Resposta da Better - One NK
Dear Ch
I appreciate your feedback regarding our BETTER centre. I will ensure that it is communicated to our team for their consideration.
Wishing you a pleasant day.
Sally was very very supportive and now…
Sally was very very supportive and now I get out the house atleast once a week to go to the gym classes she runs.
20 de maio de 2025
Resposta da Better - One NK
Hi MJ Edwards,
Thank you so much for your kind words!
We're thrilled to hear that Sally's support has made such a positive difference in your routine. It's wonderful that you're enjoying the gym classes and getting out each week—keep it up! We're lucky to have Sally on our team, and we're so glad she's been able to support you on your journey. 💪
We look forward to seeing you in the centre again soon.
Kind regards,
Charmaine
Truly recreational for all abilities
I enjoyed my swim at my own pace without feeling in the way
12 de maio de 2025
Resposta da Better - One NK
Hi David,
Thank you for your kind words!
We're so glad to hear you enjoyed your swim and felt comfortable. It's great that you could take your time and relax. We hope to see you again soon for another enjoyable experience!
Kind regards,
Charmaine
Superb and friendly gym
A superb gym, the instructors are all outstanding, and really human - if that makes sense.
Loving my getting fit mission, which wouldn’t happen without Andrew, Kelly and the other staff at this very friendly gym
31 de março de 2025
Resposta da Better - One NK
Hi Jason,
That’s brilliant to hear! We’re so glad that the One NK team has been able to support you in achieving your fitness goals. As a team, we always aim to create a welcoming, community-focused environment — not just a gym, but a space where everyone feels they are included.
It’s fantastic to hear that you’re loving your time with us, and we really appreciate the special mention of Andrew and Kelly — they’ll be absolutely thrilled to hear your kind words!
Thanks again for taking the time to share your feedback. We look forward to seeing you again soon!
Kind regards,
Sarah H
Excellent Service and Facility
Easy to register and book swimming. Easy to use App. Very clean facilities and friendly staff
4 de abril de 2025
Resposta da Better - One NK
Hello customer,
We truly appreciate your thoughtful feedback!
It brings us joy to know that you found our registration process, app, and facilities to be satisfactory. Our team is dedicated to ensuring a clean and inviting atmosphere, and it's wonderful to hear that it resonated with you. We eagerly anticipate your next visit!
Kind regards,
Charmaine
You've got a great staff team and a…
You've got a great staff team and a wonderful community resource which is looked after very well (unlike some other local leisure centres that could be named). They are clearly proud of where they're working and they've done a great job in helping me settle into the place. The only downside is your app: it's clunky, confusing and doesn't offer anything like an easy customer experience. You could really do with getting that sorted.
9 de abril de 2025
Resposta da Better - One NK
Hi Nick,
Thank you so much for your kind words! We're thrilled to hear that you've had a positive experience with our staff and the community resources we offer at the ONE NK Leisure Centre. It's great to know that they've helped you settle in so well!
We really appreciate your feedback on the app, and we’re sorry to hear that it’s been frustrating. We’re constantly working to improve the experience for our users, and your input will definitely help guide future updates. Thanks again for taking the time to share your thoughts, and we hope to continue making your experience with us even better!
Kind regards,
Charmaine
Great once it was sorted
Found website difficult and confusing and ended up paying twice and setting up a direct debit I didn’t want! Luckily when I went for a swim the guys at reception at NK in Lincoln were brilliant, friendly and helpful and sorted everything out for me 👍
27 de março de 2025
Resposta da Better - One NK
Hi Janet,
Thank you for sharing your feedback!
We're sorry to hear that you found the website difficult to navigate and that you ended up paying twice. We truly appreciate you bringing this to our attention, and we're glad to hear that our team at NK in Lincoln were able to help resolve the issue quickly and professionally. We'll definitely look into improving the website to make things easier for our customers moving forward. Thanks again for your understanding, and we hope your next experience is much smoother!
Kind regards,
Charmaine
Messed up our membership sign up which…
Messed up our membership sign up which created a week of hassle.
I think for the size of the gym, the price is high! I think around £28 is fair
1 de fevereiro de 2025
Resposta da Better - One NK
Dear JJ,
Thank you for providing your feedback.
We regret to learn about the difficulties you encountered during your membership sign-up process. This is not the experience we aim to provide to our members, and we will take immediate steps to ensure that such issues do not recur in the future.
We also value your perspective on our pricing structure. We endeavour to deliver exceptional value through our services, and your insights are instrumental in helping us identify areas for improvement.
Should you have any further concerns or suggestions, please do not hesitate to reach out. We are committed to enhancing your future experiences with us.
Sincerely,
Charmaine
Resposta da Better - One NK
Hi Soph
Thank you for your review,
We are very pleased to see we have been able to help and provide a good service.
Thank you for choosing Better and we hope you enjoy your experience with us.
Kind Regards
Amir
One NK
Have recently rejoined to use the pool. First session back the entrance scanner doesn't register the code as the phone doesn't fit well into the scan area. The first 2 cubicles I went in had broken door locks. Shower room door was stiff to open and close. Other than that all fine. Would recommend some maintenance. Pool was very clean 👌
16 de dezembro de 2024
Resposta da Better - One NK
Hi Joanne,
Thanks for your review.
We are happy to hear you are enjoying the centre and have passed on the feedback about the centre to the management team.
Warm Regards
Hazal
Abi was very welcoming to her class and…
Abi was very welcoming to her class and helpful
6 de outubro de 2024
Resposta da Better - One NK
Hi,
Thanks for your review.
We appreciate you awarding us with 5 stars and to hear that Abi was so welcoming and helpful!
Warm Regards
Hazal
Awful customer service
Went to take our 2 month old swimming for the first time, found guidelines say pool must be a minimum of 31 degrees.
They couldn’t tell us the pool temp before going in and then we find out their pool is only 29.5 degrees.
They then found every reason not to give us a refund despite the fact they didn’t offer us a receipt and we came out 20 minutes later to the same person that took the money off us.
Disgraceful
29 de agosto de 2024
Opinião espontânea
Resposta da Better - One NK
Good Afternoon Marcus,
Thank you for your review.
I am very sorry to hear that the pool temperature was too cold for you to continue with your swim session with your young child. Are you please able to clarify some further details so I can take a look at your profile on our system to see how much you paid for your session?
Kind regards,
Charmaine
Freindly and helpful staff
Freindly and helpful staff. Excellent changing facilities for the disabled.
28 de agosto de 2024
Resposta da Better - One NK
Good Evening Ian,
We appreciate your feedback.
We are pleased to learn of your positive experience at the One NK Leisure Centre. We are particularly happy to hear about the friendly and welcoming attitude of our staff during your visits to the centre. We are also very happy to hear that the Disabled changing facilities suit your needs. We trust that you will continue to derive enjoyment from his membership at One NK Leisure Centre.
Sincerely,
Charmaine
Very friendly
I would like to say a big thank you to Mully and all the rest of the staff as they are always willing to help and very friendly . The place is always very clean 👌
2 de abril de 2024
Opinião espontânea
Resposta da Better - One NK
Good Evening Mrs. Wolstenholme
Thank you for taking the time to leave a review,
We are delighted to know that you are enjoying your time at our Centre and have had the chance to meet the staff. We hope you continue to enjoy your experience with Better, and we have passed your feedback to the General Manager.
Kind Regards
Amir
Lots of machines and helpful staff.
The enrolment was easy, the staff gave helpful information and advice. There plenty of exercise stations to cover everyone's needs.
21 de março de 2024
Resposta da Better - One NK
Hi Mr. AW-G,
I just wanted to drop you a quick message to say thanks so much for your review. Your feedback means a lot to us!
I'm thrilled to hear that your experience with One NK's joining process was a breeze and that our staff were able to help you choose the perfect membership for your needs. We're all excited to have you as a part of our community and can't wait for you to enjoy all the amazing activities we have on offer.
Thanks again for your support, and please don't hesitate to reach out to us if you need anything at all.
Kind regards,
Charmaine
Exemplary staff
The staff are wonderful and go out of their way to accommodate my autistic son. I cannot speak too highly of them
22 de janeiro de 2024
Opinião espontânea
Resposta da Better - One NK
Good morning Chris,
I am writing to thank you for your review. It is heartening to hear that the staff at the One NK Centre have been friendly, welcoming, and professional towards you and your son when you visit our facilities. We take pride in providing excellent customer service, so I am pleased to learn that you have experienced just that.
I hope you will continue to visit our centre and enjoy the numerous activities we have to offer.
Kind regards,
Charmaine
Children’s swimming lessons
Children’s swimming lessons !
I booked swimming lessons for my children here after our last gym stopped providing lessons
My children were confident and could swim from side to side of the pool with a noodle my older child could also swim unaided but after starting here they went totally backwards there wasn’t a lot of encouragement from the teacher, the children were waking across the pool instead of swimming . I raised my concerns with the teacher and reception staff but was told they do things differently here ! I’ve cancelled all 3 children’s lessons here and have decided to go elsewhere.
15 de janeiro de 2024
Opinião espontânea
Resposta da Better - One NK
Hi
Thank you for taking the time to leave a review.
We are sorry to see your children did not enjoy the swimming lessons at our centre.
Your feedback will be escalated to the General Manager.
I hope this will help in the future.
Kind Regards
Amir
Great facilities and good classes
8 de janeiro de 2024
Resposta da Better - One NK
Good Evening
We are very pleased to see you are enjoying your time at our centre.
We hope you continue to attend all the available classes!
Thank you for leaving a review
Kind Regards
Amir
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.