I needed help with my subscription and the person at reception was so helpful. He helped change my subscription to one that was even better for me and was very patient.
A empresa respondeu
Hornsey Rd, N7 7NY London, GB
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I needed help with my subscription and the person at reception was so helpful. He helped change my subscription to one that was even better for me and was very patient.
A empresa respondeu
Why do I require a doctor's note to freeze my account? What kind of nonsense is this. This is supposed to be a social enterprise apparently...more like they want you to be locked in to a contract. 202... Ver mais
A empresa respondeu
We attended today for the multi zone activity. From entering, Tee at the reception desk was super friendly and kind. Aminata at the desk for the activity area was very helpful and friendly. As well as... Ver mais
A empresa respondeu
I took my grandson and some friends to Sobell centre and I had got the wrong tickets, they couldn’t give me my money back at the desk and told me to get in touch with customer services, so I had to b... Ver mais
A empresa respondeu
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Hornsey Rd, N7 7NY, London, Reino Unido
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Don’t bother go to the Sobell another minus is you have to share the gym with school kids they crowd around machines taking them all up. Don’t waste your time coming here. It’s full of bullshit. It has nothing to do with junior gym it’s school kids with a teacher in the morning.

Resposta da Better - Sobell Leisure Centre
Fantastic play and excellent service by teams.

Resposta da Better - Sobell Leisure Centre
So many pieces of gym equipment are our of order . And have been for ages. Really disrupts my workouts. Thinking of moving to islington Tennis centre

Resposta da Better - Sobell Leisure Centre
Came for badminton, court itself was good. There was a spare court next to us that a couple of us waiting to play were using to hit about, and we had that spare court booked later, the earliest available slot for it. Despite us being the only people in the hall, the staff came in to take the spare court down saying that there is nothing in here till later on. They just left us with the space but no net despite them having to come back later to set it up again. I get that we didn't have it booked, but it seemed unnecessary to take this down when we were the only ones in the space. If we could have we would have booked the two courts from the start, but we were unable to book it earlier as it was not available on the booking platform. Was told this is because that space is usually used at that time, but was not this evening. Would be great if the platform could change to allow for bookings if there is the space.

Resposta da Better - Sobell Leisure Centre
El-hadj was brilliant he was helpful and should get a raise me and my family had a great time because of him

Resposta da Better - Sobell Leisure Centre
Coco enjoys the class as it is very engaging.

Resposta da Better - Sobell Leisure Centre
I took my grandson and some friends to Sobell centre and I had got the wrong tickets, they couldn’t give me my money back at the desk and told me to get in touch with customer services, so I had to buy more tickets for the active multi play that I wanted. Customer services were extremely kind and helped me sort out the refund by giving me credit on my account for the next time I want to take the grandchildren. Thank you better!

Resposta da Better - Sobell Leisure Centre
It's so hard to find send gymnastics classes and when I read on Sobell website about their SEND gymnastics classes I was excited, it said not to arrive late because you miss warm up. We got there and it was pretty much a stay and play and the teacher is you. She learnt nothing to do with gymnastics and was bored before our time was up not knowing what to do. I would look elsewhere for gymnastics classes for children with SEND.

Resposta da Better - Sobell Leisure Centre
Brought few children for the multi zone active play today and whilst they all had a great time, us parents were concerned on the amount of people allowed in the area both in multi zone and the active play which is the soft play bit. It was extremely crowded and just felt very chaotic.
My daughter celebrated her birthday in the active play
Last month and we had the same issue of overcrowding and pure chaos. We had 21 kids and was given a tiny space in the party room where all kids were squeezed and uncomfortable. It was such a shame as the play areas are really great but the running and management of it lacks control. I understand that the place has to make money but if it continues with how it's being run at the moment, it will start failing and accidents will start happening.
We do love the place and the facilities that infact, I booked my son's birthday in Nov at multizone active play. I just hope the management will listen and sort out the overcrowding issue and chaotic nature of the place.

Resposta da Better - Sobell Leisure Centre

Resposta da Better - Sobell Leisure Centre
Today I visited the gym very pleasant staff very helpful, lovely atmosphere.
I then had booked in for a sauna and steam only to find out once I was in that area that the sauna was not working and has not been working for the past six months this would’ve been very helpful when booking or when being at the Entre told by a member of staff that the sauna was not working Also, the steam room wasn’t very hot.

Resposta da Better - Sobell Leisure Centre
My daughter's leg was unfortunately severely burned, requiring me to take a month off from gymnastics classes. I shared this with Better customer service, and the freezing process was completed immediately. I wasn't expecting it to happen so quickly.

Resposta da Better - Sobell Leisure Centre
We attended today for the multi zone activity. From entering, Tee at the reception desk was super friendly and kind. Aminata at the desk for the activity area was very helpful and friendly. As well as enjoying our time for our activity, the service from Tee and Aminata made our whole experience very enjoyable and we will definitely be returning. Please do pass this feedback to them. Thanks Aminata and Tee for your exceptional service

Resposta da Better - Sobell Leisure Centre
We recently hosted a birthday party for our toddler and her 10 friends. They absolutely loved the softplay and party room. The team at Sobell was quick to respond with planning and was incredibly helpful on the day of. Lance made sure all of the guests knew where they were going. Thank you Sobell for making our little one's day so special. We'll book again for sure!

Resposta da Better - Sobell Leisure Centre
It is really horrendous that it is not possible to buy the ticket on the spot. I downloaded the app on the spot to make tickets but it's really complicated. Moral of the story a truly horrendous experience

Resposta da Better - Sobell Leisure Centre
I decided to take me 7 year son out today to the Sobell Centre Active play area. Shortly after arriving there, they asked me to book online, so I went ahead and did so!. To my annoyance, we book, I logged back into my account no booking was not showing up! Want nonsense if a slot is available took book then it’s available that day correct, I’ll never step one foot in that place again! I’m disappointed and disgusted by this. Short out your booking system how are you charging me then I can’t take my son inside! If payed the goods should be delivered

Resposta da Better - Sobell Leisure Centre
Hello Sobell,
We wanted to thank our party host Rio who went above and beyond to cater to our needs. He was very polite, courteous, approachable and professional.
Please extend our praise and gratitude for his help that day (26.04.25 party room 1-1030-1215 slot).

Resposta da Better - Sobell Leisure Centre
Attended Sobells Active Multi Zone launch event over the weekend & it was incredible. I took 5 boys aged 9-11 and they all thoroughly enjoyed themselves and were worn out by the end of the session. Staff were friendly and interacted with the children which was good to see. The zip line was great fun and despite the queues all kids managed to have a turn. Will definitely be returning soon.

Resposta da Better - Sobell Leisure Centre
I recently visited sobell’s active multi zone, it was brilliant!! Such a fun day with so much to do, the staff were amazing and very helpful. The zip line was by far my favourite part. Thank you for an amazing experience!! Definitely recommend

Resposta da Better - Sobell Leisure Centre
On Saturday I Took my Daughters to the brand new multi zone area at Sobell It was brilliant they had the best time!!! The space is huge the Zip line was amazing!!
They can not wait to go back!!!

Resposta da Better - Sobell Leisure Centre
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