I have an unjustified fine for non attendance. I did attend the class, left a few minutes early as I felt pain in my knee. My next booked class, Aqua, I was not able to do because the locker in the... Ver mais
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Localização
Alterar localizaçãoNorthumberland Avenue, RG2 8DF Reading, GB
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Staff member are very helpful. on 26/01/2026 Rhea went to her first lesion at 16;45 to 17;15 ,on her group there was 6 learner children's and the teacher was only one which I can see she was finding v... Ver mais
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I was delighted to find that the South Reading Leisure Centre is a 20 minute bus journey from my home. The swimming pool is great, space for all abilities, not too busy and lanes available at differe... Ver mais
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Friendly and helpful staff,gym is temporarily closed this week due to a refurb but pool is still open and it's a nice atmosphere and information was available. Happy I chose this site .
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Informações sobre a empresa
Escrito pela empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Informações de contacto
Northumberland Avenue, RG2 8DF, Reading, Reino Unido
3,9
Bom
30 opiniões
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Better needs to do better.
I have an unjustified fine for non attendance. I did attend the class, left a few minutes early as I felt pain in my knee. My next booked class, Aqua, I was not able to do because the locker in the changing room was stuck and would not open. A member of staff tried to help, finally breaking open the locker. By this time, there was not enough time for me to change into my swimming gear for my next class. I was disappointed to miss it as I had come from the other end of town, 2 bus journeys. I should fine Better for my missed class. Better have fined me for a class I did attend. I spoke to Customer Service yesterday explaining what happened. Today the fine is still on my account and I am unable to book further classes. Now I am going back to South Reading Leisure Centre to sort this matter out. This is more waste of my time and 2 more bus journeys. I will be cancelling my membership pronto. Better you need to do better than this. I am disappointed and angry about all of this now because there has been ample time to resolve this matter.
21 de setembro de 2026
Resposta da Better - South Reading Leisure Centre
Hi Diana,
Thank you for your review!
We're deeply sorry to hear about the difficulties you've encountered and understand why this has left you feeling disappointed and frustrated.
We apologise for the confusion regarding the non-attendance charge, especially as you attended the class and left early due to knee pain.
We're also saddened that you experienced issues with the locker, which resulted in you missing your Aqua class despite making the journey to the centre.
You have the option to call our central customer service team to review a penalty fee, as you do not need to travel to the centre to request this.
We're sorry to hear that this has now led you to cancel your Membership, and wish you all the best.
Thank you again for your feedback!
Warm Regards,
Kaisha
The staff is very kind and patient.
7 de setembro de 2026
Resposta da Better - South Reading Leisure Centre
Hi Alex,
Thank you for your great review!
We're overjoyed at how kind and patient our team was during your recent visit.
We'll be sure to pass on your kind words, and we can't wait to welcome you back!
Warm Regards,
Kaisha
Nice people and clean place
Nice people and clean place. My son love to swimming there
13 de julho de 2026
Resposta da Better - South Reading Leisure Centre
Hi Joanna
Thank you for your review.
We are very pleased to see that your son is enjoying the swimming pool at South Reading Leisure Centre, and that the people and clean facilities are enhancing his experience!
We hope this continues.
Kind Regards
Amir
Friendly and helpful staff,gym is…
Friendly and helpful staff,gym is temporarily closed this week due to a refurb but pool is still open and it's a nice atmosphere and information was available.
Happy I chose this site .
30 de junho de 2026
Resposta da Better - South Reading Leisure Centre
Hi Lynda,
Thank you for your kind feedback. We’re really pleased to hear that you found the team friendly and helpful, and that you’ve enjoyed the atmosphere at South Reading Leisure Centre.
We appreciate your understanding while the gym is temporarily closed for refurbishment, and we’re glad to know that clear information was available and that you’re still able to enjoy the pool.
It’s great to hear that you’re happy with your choice of centre, and we look forward to welcoming you back to the improved facilities very soon.
Warm Regards,
Hazal
I have been a member for years and the…
I have been a member for years and the regular staff and management are excellent and very helpful.
21 de maio de 2026
Opinião espontânea
Resposta da Better - South Reading Leisure Centre
Hi PJ
Thanks for your review.
We are so pleased to hear that the staff at South Reading Leisure Centre have been so friendly and helpful.
We truly appreciate you choosing Better as your leisure provider. Thank you for your continued support.
Kind Regards
Rachel
Well dated gym
Well dated gym , half the showers dont work , mens changing room smells like pub toilet , extra sharp coat hangers that are a health and safety hazard , that i've mentioned to the staff six times , poor security , bikes get stolen from the front , apart from that its great !!!
13 de maio de 2026
Opinião espontânea
Resposta da Better - South Reading Leisure Centre
Hi Christopher,
Thank you for sharing your feedback. We are truly sorry to hear of your experience at South Reading Leisure Centre.
We have passed on your feedback to the centre so they can look at improving.
Kind regards,
Hazal
Resposta da Better - South Reading Leisure Centre
Hi Edmar
Thank you for your review.
We appreciate your feedback and will pass this on to the management team at South Reading Leisure Centre to review.
Kind Regards
Amir
Great venue and very helpful staff
26 de março de 2026
Resposta da Better - South Reading Leisure Centre
Hi Phillip.
Thank you for your review.
We are so delighted to hear that you are enjoying South Reading Leisure Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre.
Warm Regards
Rachel
Staff at South Reading are brilliant
Staff at South Reading are brilliant. I’m a relative newbie and everyone has been so welcoming and encouraging, and this reflects on the gym- community also. The gym induction by Lisa was excellent, and all the staff- from receptionists to swimming pool lifeguards- are professional, helpful and always willing to advise. Top marks.
25 de março de 2026
Resposta da Better - South Reading Leisure Centre
Hi Liisa
Thank you for your fantastic review
We are so delighted to hear that you are enjoying South Reading Leisure Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Kind regards
Rachel
Resposta da Better - South Reading Leisure Centre
Hi Madison,
Thanks for your review.
We are so pleased to hear that you are enjoying South Reading Leisure Centre!
Warm Regards
Hazal
Staff member are very helpful
Staff member are very helpful. on 26/01/2026 Rhea went to her first lesion at 16;45 to 17;15 ,on her group there was 6 learner children's and the teacher was only one which I can see she was finding very difficult to monitor them, Myself and other parent had to tell our children not to go on deepen area from balcony.
19 de janeiro de 2026
Resposta da Better - South Reading Leisure Centre
Hello Rhea,
Thanks so much for sharing your thoughts and feedback with us.
I'll happily share your comments with the Swim School team for them to take a look.
We really appreciate you choosing South Reading Leisure Centre for your children's swimming lessons.
Kind regards
Amazing staff working with children…
Amazing staff working with children with additional needs my daughter absolutely loved it said was so much fun
29 de setembro de 2025
Resposta da Better - South Reading Leisure Centre
Hi Lucas
Thank you for your review.
We are very pleased to see that your daughter enjoyed her experience at the South Reading Leisure Centre and that the staff are creating an amazing atmosphere for our young members.
We hope to see your daughter soon and will pass on your feedback.
Kind Regards
Amir
It’s so good to be back at the Gym now…
It’s so good to be back at the Gym now I’m back on the system which is great and wonderful plus I also get to use the swimming pool for aqua aerobics on a Thursday evening for an hour session
28 de julho de 2025
Resposta da Better - South Reading Leisure Centre
Hi Ashleigh,
Thank you so much for sharing your experience!
We’re thrilled to have you back at the gym and glad to hear you’re enjoying the system again. It’s awesome that you’re making the most of the swimming pool and our aqua aerobics sessions on Thursdays. Keep up the great work, and we look forward to seeing you at the gym and pool again soon.
Warm regards,
Charmaine
Great liesure centre
Great liesure centre. Good value for money. Plenty of exercise classes to attend. Great way to make friends.
5 de fevereiro de 2025
Resposta da Better - South Reading Leisure Centre
Hi Dawn,
Thank you so much for your wonderful feedback!
We’re thrilled to hear you’re enjoying the variety of exercise classes and finding great value at the South Reading Leisure Centre. It’s fantastic that the leisure centre has become a place to stay active and make new friends. We look forward to seeing you again soon!
Kind regards,
Charmaine
Great experience throughout and the staff were really helpful
I had a few issues with the booking app and getting my details sorted but the staff on the front desk were really helpful and friendly in getting it sorted. Gym was really easy to use and at no time did I feel uncomfortable.
3 de junho de 2025
Resposta da Better - South Reading Leisure Centre
Hi Exhills,
Thank you for your feedback!
We're sorry to hear you had some trouble with the booking app, but we're really glad our front desk team was able to help you out. It's great to know you felt comfortable using the gym – that's exactly the experience we aim to provide. We appreciate your comments and hope to see you again soon!
Warm regards,
Charmaine
South Reading Leisure Centre
I was delighted to find that the South Reading Leisure Centre is a 20 minute bus journey from my home. The swimming pool is great, space for all abilities, not too busy and lanes available at different times throughout the day. Everyone is friendly and helpful and the app is very user friendly and makes booking simple.
17 de março de 2025
Resposta da Better - South Reading Leisure Centre
Hi,
Thank you so much for your wonderful feedback!
We're thrilled to hear that you enjoy the convenience of the South Reading Leisure Centre and that the swimming pool meets your needs. It's great to know you appreciate the friendly atmosphere and user-friendly app as well. We look forward to welcoming you back soon for more enjoyable visits!
Kind regards,
Charmaine
Good customer service
I have recently joined the South Reading Leisure Centre. The membership I chose in the first place wasn't what I needed, so I called Customer Service and a lovely gentleman (sorry I didn't get his name) helped me to change my membership to a more suitable option for my needs. Thank you for the help and advuse.
At the moment, I've used only the swimming pool which was clean, water temp perfect, not too crowded and the lanes are organised for all types of swimmers.
18 de março de 2025
Resposta da Better - South Reading Leisure Centre
Hi Marina,
Thank you so much for sharing your experience!
We’re thrilled to hear that our customer service team was able to assist you in finding the right membership for your needs. It's great to know that you enjoyed your time in the swimming pool—clean facilities, perfect water temperature, and organised lanes make all the difference. We look forward to welcoming you back soon and hope you continue to enjoy everything South Reading Leisure Centre has to offer!
If you need anything else, don’t hesitate to reach out.
Kind regards,
Charmaine
Great gym lovely staff only ting I…
Great gym lovely staff only ting I would say it would be nice for the gym to open at 6am so i can work out before work but apart from that its 10/10
22 de janeiro de 2025
Resposta da Better - South Reading Leisure Centre
Hi Pcsp,
Thanks for your review.
It is great to hear that you are enjoying South Reading Leisure Centre!
Warm Regards
Hazal
I had a issue with my login details but…
I had a issue with my login details but the staff at Reading leisure centre where very helpful and managed to fix the issue. So thank you.
3 de dezembro de 2024
Resposta da Better - South Reading Leisure Centre
Hi Richard,
Thanks for your review.
We are glad to hear that our team in centre were able to assist you with logging in and we hope you enjoy your membership.
Warm Regards
Hazal
Resposta da Better - South Reading Leisure Centre
Hi Preanka,
Thanks for your review.
We are pleased to hear that you have found the instructor lovely!
Warm Regards
Hazal
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