The sauna is not jet wash cleaned and dirty. On Sunday a lady slipped and lay flat on the floor due to a slippery bench and floor due to dirt. The management seriously need to look in to this there is... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoWinchmore Hill Road, N14 6AD London, England, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Better really lives up to its name.Clean Tidy Well managed . Friendly and helpful staff who make everyone feel welcome. They also have a very supportive Customer Service Team if needed. So happy to... Ver mais
A empresa respondeu
Thank you so much to Jess the Manager at the Southgate Leisure Centre, who quickly fixed a discrepancy with kids swimming classes, really appreciative of her patience and quick action to accommodate... Ver mais
A empresa respondeu
Overall good facilities, new well equipped gym, only downside are the cleaning standards, men’s changing rooms, and mostly showers are not very clean and with mold and black spots. Access to the po... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Informações de contacto
Winchmore Hill Road, N14 6AD, London, England, Reino Unido
3,7
Aceitável
85 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
This place is freezing
This place is freezing! To work out in thermal clothes, hut and scarf is utterly ridiculous.
Back Feb 1st and once again the place is freezing!!! I’m seriously tired of having the discussion with the staff every single visit. Further more it’s only Sunday lunchtime and ALL classes for next Saturday as well in fact the entire week ahead are full!!!
31 de janeiro de 2026
Opinião espontânea
Resposta da Better - Southgate Leisure Centre
Hello Zuzana,
Thank you for your comments and feedback.
We sincerely regret to learn about your experience at The Southgate Leisure Centre, as it does not reflect the standards we uphold.
Your comments have been forwarded to the centre manager for further review.
Kind regards
Membership review
The individual employee (Abbey) who finally sorted out my membership renewal was very good and prompt in her responses. Renewing my membership was problematic and took approx 2 weeks, so in my opinion this process could be made alot swifter and easy for the user.
17 de janeiro de 2026
Resposta da Better - Southgate Leisure Centre
Hi Catherine,
Thank you for your feedback!
We’re pleased to hear that Abbey has been so helpful and prompt in resolving your membership renewal.
We’re sorry to learn that the renewal process itself was frustrating and took longer than expected.
It's great to know that the Team at Southgate Leisure Centre have been so supportive.
Warm Regards,
Kaisha
Resposta da Better - Southgate Leisure Centre
Hi Ernest
Thank you for your review.
This is great to see, and thank you for being a part of the Better journey!
Kind Regards
Amir
My son is enjoying swimming and we have…
My son is enjoying swimming and we have a wonderful teacher.
The water temperature is perfect and indoor is very warm.
26 de janeiro de 2026
Resposta da Better - Southgate Leisure Centre
Hello Flory,
Thank you for taking the time to share your comments and feedback.
We are pleased to learn that you and your son are enjoying the swimming lessons at Southgate Leisure Centre.
We appreciate your choice of Southgate Leisure Centre and look forward to welcoming you again soon.
Kind regards
Southgate Leisure Centre Swimming Pool area
The cleanliness in the swimming pool area at Southgate Leisure Centre could be improved. In a wet environment the changing room facilities should be cleaned more often and more thoroughly. The water in the showers take very long to get warm especially in the morning. There are also issues with the drainage as there are quite a few drain flies present.
With regards to the Better app it would be great if this could be operated with Face ID as the app constantly logs me out. There has also been recently an update to the app which wasn’t an improvement at all. The app was much better before in terms of navigation.
7 de janeiro de 2026
Resposta da Better - Southgate Leisure Centre
Hi Irina,
Thank you for sharing your feedback. We are truly sorry to hear of your experience at Southgate Leisure Centre.
We have passed on your feedback to the centre so they can look at improving.
We have also logged your feedback in reference to the app.
Kind regards,
Hazal
Resposta da Better - Southgate Leisure Centre
Hi,
Thank you for your review!
We’re really pleased to hear your positive comments about the staff at the Southgate Leisure Centre, and we’re sorry to learn that the cleaning did not meet your expectations.
We're always happy to review our customers' feedback, and make improvements where we can.
Warm Regards,
Kaisha
My old membership ran out
My old membership ran out.
Wrong information given when renewing so had to cancel the membership as advised (still waiting for refund) and am now paying a monthly membership and had £5.70 credit which I am still waiting to be refunded.
9 de dezembro de 2025
Resposta da Better - Southgate Leisure Centre
Thank you for sharing your experience with us, Jane.
Please feel free to write to customerservice@gll.org if you need support.
Kind Regards
The staff at Southgate Leisure Centre…
The staff at Southgate Leisure Centre are excellent and it is very clean.
It would be good to have repairs carried out in a more timely fashion but I understand the constraints.
Southgate would benefit hugely from having an internet that works effectively as it does at Southbury Leisure centre, unfortunately it’s not possible to follow courses on the stationary bikes as the internet will not connect.
2 de dezembro de 2025
Resposta da Better - Southgate Leisure Centre
Hello Mr McGarvey,
Thank you for your comments and feedback.
Kind Regards
Have found something that I enjoy doing…
Have found something that I enjoy doing in Tai Chi
3 de dezembro de 2025
Resposta da Better - Southgate Leisure Centre
Hello Peter,
Thank you for your comments and feedback.
Kind regards.
Gym facilities are mostly good apart…
Gym facilities are mostly good apart from health suits temperatures not consistent and not cleaned enough- occasional bad smells that don’t bode well for what should be a relaxing experience. At some centres there is a parking racket many customers receive unwarranted tickets & the centre doesn’t help. Meanwhile other centres are great for parking and support literal leisure time!
1 de setembro de 2025
Resposta da Better - Southgate Leisure Centre
Hi A
Thank you for your review.
We appreciate your providing feedback about your experience at Southgate Leisure Centre, and we will pass this on to the General Manager to review the issues you have raised.
When visiting a centre, please ensure you register your car with the reception staff to avoid receiving an unwarranted parking ticket.
In addition to this, we are pleased to see that you enjoy using the gym equipment.
Kind Regards
Amir
Resposta da Better - Southgate Leisure Centre
Hi Dean,
Thank you so much for your incredible review!
We’re really glad to hear you appreciate the cleanliness at the Southgate Leisure Centre.
It's also great to hear that the staff staff were so friendly and helpful.
Warm Regards,
Kaisha
Southgate Leisure Centre the best
Southgate Leisure Centre the best, my daughters are very happy with the facilities there.
12 de novembro de 2025
Resposta da Better - Southgate Leisure Centre
Hello A P
Thank you for your comments and feedback.
Kind Regards
Limited parking spaces
The introduction to the gym was amazing. The instructor was knowledgeable and sensitive to my reduced mobility. I felt confident that I could use the equipment on my own.
The gym has a very relaxed atmosphere.
The only issue I have found is the parking which takes time to find a parking space. I have a disability but have not been fortunate to find a free disabled bay😞. I would benefit from the larger bay to allow me to take the stroller out of the back seat. But apart from this I have had a positive experience of the centre.
5 de novembro de 2025
Resposta da Better - Southgate Leisure Centre
Hello Sandra,
Thank you so much for sharing your experience with us and for your kind words about our team and the gym introduction.
We’re delighted to hear that you felt confident and comfortable using the equipment and enjoyed the relaxed atmosphere.
We’re truly sorry to hear about the challenges you faced with parking, especially given your need for accessible spaces,
we’ll review the availability of disabled bays at Southgate Leisure Centre to see how we can improve this for our customers.
Kind Regards
Gym has recently been refitted
Staff on the front desk are always polite and welcoming ! Gym is kept clean and the changing rooms.
5 de novembro de 2025
Resposta da Better - Southgate Leisure Centre
Good evening, Osman,
Thank you for recognizing the care we put into keeping our facilities clean and ensuring every guest feels welcome.
We’re very happy to know that you’re enjoying your visits!
Ever since Better Group have taken…
Ever since Better Group have taken over, the Gym has just been absolutely amazing. From the facilities to the classes. The staff are always welcoming as well and very very helpful. In particular when I had an issue with my membership, I spoke to Dylan and he was so kind and very helpful. He resolved my issue quickly. Absolutely amazing customer services Dylan much appreciated.
11 de novembro de 2025
Opinião espontânea
Resposta da Better - Southgate Leisure Centre
Hi Sibel,
Thank you for your amazing feedback and kind words!
We're so happy to hear that the facilities have improved at the Southgate Leisure Centre.
It's also great that the staff at the Centre have been so helpful and welcoming during your visits.
We'll also pass on the feedback to Dylan, and let them know how much of a positive impact they've had.
Warm Regards,
Kaisha
wet floors
in male changing rooms staff unnecessarily washing the floor and leaving the area wet (only one small drainage in the room). Many times we had to change in wet rooms which is quite annoying. Many people complained about this, nothing has done yet.
Solution: Do the job after pleasure center closed or before open.
3 de novembro de 2025
Resposta da Better - Southgate Leisure Centre
Hello Ozgun,
Thank you for sharing your feedback regarding the wet floors in the male changing rooms and, we’re sorry to hear about the inconvenience this has caused.
Your suggestion to carry out floor cleaning outside of peak hours is very helpful. We’ve passed this on to the local management team and will review our cleaning schedule to minimize disruption for our customers.
Additionally, we’ll look into improving drainage in the changing area to prevent this issue from recurring.
Kind Regards
Everything was fine
Everything was fine. The only suggestion I have is that the locker doors should be with combination locks rather than padlocks for ease of use.
23 de outubro de 2025
Resposta da Better - Southgate Leisure Centre
Hi Richard,
Thank you for your feedback and for taking the time to leave a review.
We’re really glad to hear you had a good experience with us.
We appreciate your suggestion about the lockers - and we'll look to make adjustments where we can.
We’re always looking for ways to make our facilities more convenient for our members and visitors.
Warm Regards,
Kaisha
Very friendly and professional gym
30 de setembro de 2025
Resposta da Better - Southgate Leisure Centre
Hi Clinio
Thank you for your review.
We are very pleased to see you are enjoying your experience at the Southgate Leisure Centre, and the staff are creating a friendly atmosphere!
We hope this continues, and thank you for choosing Better.
Kind Regards
Amir
1 the pool temperature of the water…
1 the pool temperature of the water must be 29 you must understand ive been coming for 34 years, as we get older the skin becomes thin and old people feel the cold,i dont want to stop coming, however if the water is not heated ill have to stop ,you see im disabled and need to swim for health, also the ladies changing rooms are becoming tacky again..AND SO COLD PLEASE, IT HAS TO BE A PLEASENT EXPERIENCE NOT TOURTURE ... cafe is lovely..more seating would be nice steam /sauna good
regards Melissa
9 de setembro de 2025
Resposta da Better - Southgate Leisure Centre
Hi Melissa,
Thanks for your review.
We are sorry to hear that you are finding the pool too cold.
Please report any concerns to a member of the team onsite and they can check the temperature and ensure it is the correct temperature.
Warm Regards
Hazal
Resposta da Better - Southgate Leisure Centre
Hi Geoff
Thank you for your review.
It is great to see the staff at the Southgate Leisure Centre are creating a wonderful atmopshere.
We hope this continues and we hope you enjoy using the facilities.
Kind Regards
Amir
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.