Better - Swiss Cottage Leisure Centre Opiniões 

I am happy with better they help me and all staff are kind.

I had a pilates class today at Swiss Cottage with teacher Richard. I didnt like the fact that he did not adjust the difficulty level of his exercises to the class, even though a large majority of participants were unable to perform many of the exercises. A teacher should suggest alternative or easier versions of the exercises if 80 % of the class is struggling.

It is only a month ago that the upstairs women's showers at the Swiss Cottage Leisure Centre, run by 'Better' GLL of Greenwich, were out of use at Swiss Cottage Leisure Centre.
The exact same issue faces fee-paying members of the Swiss Cottage Leisure Centre again and will no doubt be closed to them for a few weeks.

Last month, the Manager blamed Camden Council who have jurisdiction of maintaining the integrity of the infrastructure of the Leisure Centre. He states that the reason the women's shower / Sauna is closed again, is because Camden Council have neglected to repair holes on the roof above the women's shower unit, leading to water leaks.

It means that rain water penetrates the ceilings of the whole of the upper floors of the Leisure Centre.
This would explain why there have been buckets collecting dripping water directly in front of the door to the Gym's Equipment room and all along the public walkways on the 1st Floor after heavy every rainfall for the last few months and even over the last few years.

It means that women, who cannot now use the upstairs showers, have to share the Basement showers with screaming kids and other users of the swimming pool.
Quite often, mothers of young 2-5 year old boys, will bring them into the women's Basement shower rooms, into a room of naked women. Most women are not bothered by that, but a few of the boys stand and stare at the women.

And, it means, as happened last month, that due to the over-crowding in the Basement Shower room, the Manager has failed to ensure, that (knowing a lot more users of the leisure Centre will be using the WCs in the women's Basement shower Room) there will be a greater need for a more regular supply of Loo paper.
Again, this month, users have to put up with lack of Loo paper in the Basement shower Room.

Last month, it was also pointed out to the Manager that the women's Basement shower units are programmed poorly. The showers allow lukewarm water flow for 30 secs onl,y before the wall knob has to be pressed again to get water to flow.
After 5 times of pressing the water knob, the system is programmed to stop water flow altogether for 1.5 mins.
In a cold, walled-tiled Basement shower room, this means standing in the freezing cold, banging on the inane knob that produces no water.
To make the water flow again, (even if other users are in other shower stalls) the user has to come out of the shower stall where the water has stopped and find another shower stall. They have to press the knob in that stall to make the water in their own shower stall work again. Too bad if all shower stalls are in use. You just have to stand in the cold till the water decides to flow again.
This is a ridiculous situation and badly programmed water flow set-up.
This was pointed out last month to the Manager via the Trustpilot review. He replied that the water programming in the women's Basement showers would be adjusted, but, this has not been done.

The 'leaky roof' scenario has been going on for months, if not years, with intermittent closure of the women's upstairs shower room and Sauna.

Surely, any Manager worth his salt would be banging on Camden Council's Maintenance & Estates Dept door, demanding that they adhere to the Health & Safety Act for Municipal Buildings of 1974, (HASWA) which states that Councils, who are custodians of municipal, that is, public buildings in their jurisdiction, have a legal obligation, a general duty of care, to ensure that regular infrastructure inspections are made of their buildings which include Leisure Centres.
Councils have a legal duty to ensure the safety and integrity of their buildings which requires them to budget and maintain a contingency sum of money to finance inspections and any repairs.

This leaking roof situation, water dripping onto floors in public access areas and the subsequent frequent closure of the upstairs women's shower rooms at Swiss Cottage, has been going on for a VERY long time without resolve.

The Manager seem unable to demand that Labour-run, Camden Council's Maintenance & Estates Dept get their act together and fix the job for once and for all.
It is the members paying full fees who suffer. And like, any customers, they can vote with their feet.

The Manager should be aware that there a lot more Gyms which are cheaper and require no contract, opening up along the Finchley Rd.
If the leaky roof issue keeps closing down the upstairs women's showers, then, those women may move on to better facilities elsewhere.
DEMAND THAT CAMDEN COUNCIL REPAIR THE LEAKING ROOF ON THE SWISS COTTAGE LEISURE CENTRE FOR ONCE AND FOR ALL. THANK YOU.
If GLL Greenwich call their Leisure Centres 'Better', then, they need to live up to that name. At Swiss Cottage, they clearly do not.

Oh i do love going there and exercising

Vast gym area with little or no waiting time for equipment

The swimming pool lifeguards are very officious and unfriendly. He prohibited me from speaking with others, especially women, even though I have been friendly to everyone and have even made friends. No rule states I am not allowed to be sociable with people. This has prompted me to cancel my membership.

Overcrowded pool Lane. One lane with 3 special needs children is overwhelming .

Also not disabled friendly at all .

But very cleaned environment

The spa area needs some shower head point,to be able to wash seats off other people sweat,inside steam room and outside in resting area ,clean the area more frequently would improve the quality of the service ,also new sistem of pre booking does not work properly,the result is extra charge if cancelling too late or simply because at the entrance the machine doesn’t read the bar code ,happened yesterday!

Swiss Cottage - Justina was an amazing worker so helpful and patience. One of the swim teachers was very rude and aggressive me with ADHD child who asked him a why question his response was “you do what I say” I instantly made a complaint and thank goodness haven’t seen him back. What happened to all the extra free swim time for children. I really want to practice extra swimming but the pool is only open for family swim 2x a week for 2 hours doesn’t make sense.

It is amazing,the best,l enjoy a lot with everything, class,gym,etc better is completely good and also the people who is working there,they are very welcome to everyone and full help.
Thanks
5 starts

Lazy river.... While swimming, I find a lot of people just standing in the pool, talking, or swimming side by side, sometimes up to 3 people next to each other blocking up the lanes

I'm conflicted by my review, SOME of the staff are absolutely awful , brusk but cliquey with regulars , the biggest bugbear and a dangerous one is the swimmers in inappropriate lanes ,a prime example was today , I swim in the medium speed lane and one swimmer was so slow that people in the slow lane next to ours were going faster than he was , I've complained about this on numerous occasions and I'm told (clearly BS) that staff will be spoken to ,to be more pro active in sorting it out and today two staff were standing by the pool and saw that I and a few others were trying g to get past this slow swimmer ... and guess what ? Did sweet FA , it may take an accident or a law suit for the staff to sort this issue out

Great fitness classes but PLEASE fix the air conditioning in Studio 2 as it’s intolerable in there

Sometimes they don't help me learn how to swim. Because I want to learn how to swim.

I was really enjoying this leisure centre until my experience today. I found out about a lady who brings along her son to her swimming lessons. She brought her son to the women's changing room. I found out she always brings him along and it's very surprising how none of the staff stopped her. I saw him holding up a phone and I pray that he was not filming anybody. This is a very serious issue that I feel the staff had failed to stop. I had to inform a front desk staff today and I really hope this nonsense comes to and end. The staff don't seem to care about this issue. I heard she always takes him to the women's changing room. This boy is probably 6-7.

This is a great place for all ages with a soft play area, gym, pools and studios. The gym is excellent and reasonably quiet in the daytime. My only complaints are the miserably cold pool temperature and the lack of cleaning in the lower ground ladies changing room. It’s not a pleasure to swim here, more a chore to get through as quickly as possible which is such a shame as the pool is is a great size. The pool showers are cold too which means few people shower before entering the pool. I must add now that the excellent response to this review gives me hope of an improvement.

Very clean and well maintained facilities.

Swiss Cottage Leisure Centre: Every week it is the same problem. DESPITE COMPLAINING CONTINUOUSLY OVER YEARS, ABOUT THE LACK OF HOT OR EVEN WARM WATER, (ONLY FREEZING COLD WATER), IN THE UPSTAIRS WOMEN'S SHOWERS IN THE MORNINGS, NOTHING IS DONE ABOUT IT.
IT IS EVEN WORSE ON A SATURDAY AND SUNDAY WHEN MOST FEE-PAYING MEMBERS USE THE GYM.
Despite telling them every time, the staff say, "Yes, we will report it". But, persistently, in the morning, the female upstairs showers are cold. Despite standing naked in the freezing cold waiting for the water to heat up, the water does not heat up till hours later in the day.
Staff say that Heating Engineers are called on a regular basis and 'allegedly' fix the problem.
It seems that Better Head Office are giving contracts to Heating Engineering companies who are on a 'gravy train' because the contractor comes every few weeks, 'tweaks' the problem, knowing that by NOT doing the job properly, they will be called back again and again, at great cost to the Leisure Centre company, to fix the same issue, over and over.
It is the users of the Gym who have to pay by the exponentially rising fees every year.
Even for pensioners, the fees were increased massively again this April.
It also implies that someone at 'Better' Management Head Office or in the Procurement Dept. must be getting a covert 'financial back-hander' to keep the same, useless contractor on the 'books'.
In the business world, if a contractor does not do a job properly the first time, they are not called back again and a new contractor, who is capable of fixing the problem for once and for all, is employed,

If a contractor is called back, again and again to do the same repair, it means that some one in the chain of management or in the Procurement Dept. must be profiting from keeping the useless contractor on the job.
'Better' at Swiss Cottage are raking in a load of new money from the recent 'children's adventure soft play' area that has been installed, so it's not like 'Better' cannot afford to pay for a contractor 'worth their salt' who will fix the problem of no hot water in the women's showers upstairs in the morning, at Swiss Cottage.
It's been a problem for years and despite being told, 'Better' are ignoring the on-going problem.
The whole situation is a disgrace, considering the fees that members pay.
Hot water is a basic need in a Leisure Centre and 'Better' despite all their huffing and puffing of what a great service they are providing , declaring themselves to be a 'charity' are making a tidy profit but, not providing the basics. RUBBISH SERVICE

First week at better, currently loving it.
Only downside is that the sauna/steam rooms have a slight smell of urine.
It’s also hard to find where classes are.

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