After sending email to several clinic for a test certificate containing QR code for verification by an airline company, only Better2Know took the extra mile of customer service to amend their system t... Ver mais
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Leia as opiniões dos outros
To whom it may concern. I have been using Better2know for all my travel medical requirements for the last three and a half years and have always received the highest level of service. This has been ne... Ver mais
Way over priced, sended to random clinic payed 150 just to pee in the cup no treatment no doctor, worst experience ever. Dont use this service better find normal clinic with real specialists
A empresa respondeu
Used for fit to fly test. Tests delivered day after ordering. Instructions clear and concise on how to take test, fill in certificate request and getting certificate. All proceeded as promised wi... Ver mais
Informações sobre a empresa
- Rastreio de doenças sexualmente transmissíveis
- também em
- Centro de aconselhamento e detecção do VIH/SIDA
- Centro de diagnósticos
- Laboratório médico
- Serviço de exames antidoping
Escrito pela empresa
Better2Know is a private healthcare provider and leading sexual health company that helps people test, understand, and manage their health quickly and privately. Offering reassurance and guidance at every stage of the process, with a wide range of confidential and anonymous testing options, including in-clinic appointments, at-home test kits, and our Everywhere service where a clinician can visit you at a location of your choice. Working with accredited laboratories and a network of medical professionals to provide swift, discreet and accurate results with experts available 24/7
Informações de contacto
Estados Unidos da América
- better2know.com
4,1
Bom
778 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 53% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Scam using embarrassing situations to…
They use embarrassing situations to scam money out of you.
15 de junho de 2026
Opinião espontânea
Resposta da Better2Know
Dear TimStevens,
Thank you for taking the time to share your feedback. We’re sorry to hear that you feel this way, and we completely understand how frustrating and concerning this situation must have been.
We would like to reassure you that we are a genuine service provider and we are not a scam. We take concerns like this very seriously and always aim to support our customers throughout their experience.
We can see that you have been in contact with our team via email, where they apologised for the confusion regarding the testing clinic location. They also offered to reschedule your appointment and discussed alternative options to help resolve the matter; however, these options were not accepted at the time.
We would still like the opportunity to resolve this situation and find a way forward. Our team is available to continue the conversation and support you with any outstanding concerns.
Please feel free to respond to our email correspondence, and we will be happy to assist further.
kind regards
Better2Know
Fast service and prompt reply to my…
Fast service and prompt reply to my queries.
14 de junho de 2026
Opinião espontânea
Resposta da Better2Know
Dear Pjmsimmons,
Thank you for your kind feedback! We’re really pleased to hear that you found our service fast and our responses prompt. We understand how important it is to receive timely support, and we’re glad we could assist you. We appreciate you taking the time to share your experience.
Kind regards,
Better2Know
Basically a SCAM…
I had an extremely disappointing experience with Better2Know.
Taking my payment of 1,750 PLN was quick and easy, but when a serious problem arose, getting any help was practically impossible. I never received the SMS containing the appointment details that they claim was sent. When I realized I could not access the information I needed, I repeatedly tried to contact their customer service before the appointment. Despite advertising support, nobody answered my calls and I was left waiting without assistance.
As a result, I was unable to attend the appointment. I explained the situation and requested a refund, providing the reasons why I could not access the appointment details. Instead of acknowledging the communication failure and lack of support, Better2Know simply relied on their “non-refundable” policy and refused to take any responsibility.
The impression I was left with is that they have no problem taking your money, but when something goes wrong and a customer genuinely needs help, they are unwilling to find a fair solution. Customer service appears to disappear when you need it most.
I would strongly advise anyone considering using Better2Know to think carefully before paying in advance. If everything goes perfectly, you may be fine. But if you encounter a problem, don’t expect flexibility, understanding, or a refund—even when the circumstances are beyond your control.
Very disappointing experience.
2 de junho de 2026
Opinião espontânea
Resposta da Better2Know
Dear Simon,
Thank you for taking the time to share your feedback. We’re sorry to hear that you were disappointed with your experience, and we understand how frustrating it must have been to feel unsure about your appointment details.
We have reviewed your booking and can confirm that the appointment was booked online by you, with the date, time, and clinic location selected during the booking process. The confirmation details were sent to the mobile number provided at the time of booking, and the patient area was accessed with these details.
We can also confirm that when you contacted our team by email regarding the address information, we responded on the same day to assist you. We also advised that if you had any difficulty locating the address details or clinic map within your patient profile, we would be happy to help you further.
We appreciate that having clear information before an appointment is important, and we’re always here to support our patients wherever we can. As the appointment was reserved specifically for you and the required information was provided using the contact details entered during booking, sadly, our standard cancellation policy applies to missed appointments.
Thank you again for your feedback. We value your comments and will continue to look for ways to make the booking and support experience as clear and straightforward as possible for all our patients.
Kind Regards
Better2Know
Good service but very pricey.
Pros:
-Can book same day blood and urine test.
-Same day blood and urine sample dispatch (if test is done in the morning and depending on where you book).
-Can request UKAS-accredited blood and urine test results (depending on where you book).
Cons:
-Super expensive.
-Wrong window period for tests displayed on their website.
-Can take time (but within the turnaround time) for the results to arrive.
8 de setembro de 2025
Opinião espontânea
Resposta da Better2Know
Dear Matei,
Thank you for taking the time to share your detailed feedback.
We're pleased to hear that you found our same-day blood and urine testing service convenient, and that the sample dispatch process met your expectations. We also appreciate your recognition of the availability of UKAS-accredited testing options.
We're sorry to hear that you feel there was discrepancies in the testing window periods displayed on our website. We take feedback like this seriously and will review the information provided to ensure our guidance remains accurate and clear for customers.
Regarding result turnaround times, while we're glad your results were delivered within the stated timeframe, we understand that waiting can still be frustrating. We continually work with our laboratory partners to provide results as quickly as possible without compromising quality and accuracy.
Thank you again for your balanced feedback. It helps us identify areas for improvement while continuing to deliver a reliable service.
Kind regards
Better2Know
Ai answered all my questions
Ai answered all my questions, so helpful.
30 de maio de 2026
Opinião espontânea
Resposta da Better2Know
Dear Martin,
Thank you for your kind review. We're delighted to hear that the AI was able to answer all of your questions and provide the help you needed. We find that this is a useful tool to have alongside our 24/7 customer service line
Making information accessible, clear, and useful is our priority, so it's great to know you had a positive experience. We appreciate you taking the time to share your feedback and look forward to supporting you again in the future.
Kind regards
Better2Know
Excellent customer service
Excellent customer service. Kept up to date and product delivered quickly. Simple instructions and quick results.
19 de maio de 2026
Resposta da Better2Know
Dear Green,
Thank you for your lovely feedback! We’re so glad to hear that you found our customer service excellent, our team will be very pleased to hear this. I am also glad to hear you found our service quick and easy to use. Making things simple and efficient for our customers is always our goal, so it’s great to know we got it right. We really appreciate you taking the time to share your experience
Kind regards
Better2Know
For Australians- AVOID
For Australians- do NOT use this company.
I couldn’t find any Australian specific reviews before I wasted my money so here I am.
online chat (Taylor h) was giving me attitude before booking- that should have been enough to deter me but alas… once you pay you get an ai chat bot and can’t speak to a human being if you have any issues. Really annoying.
In Australia just got to urgent care and save your money- I only used this service as I was travelling the next day and needed online results. STILL NOT WORTH IT because apparently there was an issue and I needed to come back and re test…. which I couldn’t do.
A specific result wasn’t showing up on the online platform and only mysteriously showed up after I emailed and asked why part of what I paid for wasn’t on the online platform. these results were also incorrect and didn’t align with test results I had done at my actual doctor so….make of that what you will.
To be fair, Louise who I was contacting via email was helpful and communication was timely. But all in all this service is most definitely not worth what it costs for Australians with access to public heath care. I paid for the convenience but it’s been anything but convenient :)
would I recommend? NO
would I use them again? NO
did I waste my money? YES
1 de maio de 2026
Opinião espontânea
Resposta da Better2Know
Dear Cass,
We are sorry to hear that you were unhappy with the service you received. Having reviewed your account, I can see that all of your test results were reported within the advised timeframe. However, I would like to apologise for the confusion surrounding one of the results and how it was displayed.
I can see that Louise contacted you directly to explain this further and offered assistance with accessing the information through our secure patient portal. We are pleased to hear that you found her support helpful.
I would also like to clarify that while some areas of our live chat service use AI support for quick queries, we do have trained agents available to provide further assistance, take bookings, and answer more complex enquiries. Our team can also be contacted by phone or email 24/7.
In relation to the differing test results, incubation periods can affect the accuracy of testing. If testing is carried out before the recommended incubation period has passed, there may not yet be enough biological material present for detection. A later test may therefore produce a different result due to the longer incubation period allowing for a more accurate sample.
We appreciate your feedback, as it helps us continue improving both our communication and patient experience.
Kind regards,
Better2Know
Resposta da Better2Know
Dear Peters,
Thank you so much for your kind words! We’re delighted to hear you had such a great experience with us.
Providing a smooth and supportive experience is always our goal, so it’s wonderful to know we were able to meet your expectations. Your feedback truly means a lot to the team and helps reassure future customers that they’re in good hands.
Kind regards
Better2Know
Resposta da Better2Know
Dear James,
Thank you for your feedback! We’re delighted to hear you found the process quick and straightforward. Providing a smooth and hassle-free experience is something we really care about, so it’s wonderful to know that came across. We truly appreciate your recommendation.
Kind regards
Better2Know
Great Service From Louise
Louise was truly exceptional in helping me throughout my process of receiving my results. She was very prompt at replying to all of my emails, and worked with me closely throughout the entire process, giving me accurate updates regarding when I should expect results and answering all of my questions. She helped me get my drug panel results submitted in a timely manner to my employer.
4 de maio de 2026
Opinião espontânea
Resposta da Better2Know
Dear Erika,
Thank you for your kind feedback! We understand how important it is to have a smooth and stress-free experience, especially when it comes to employer-required tests, so it’s really reassuring to know we met your expectations. We’re so pleased to hear that you were supported and updated throughout the process by Louise. If you ever need any further support, please don’t hesitate to reach out—we’re always here to help. Thank you again for sharing your experience!
Kind regards
Better2Know
Was able to contact them easily and…
Was able to contact them easily and confidentially.
8 de maio de 2026
Opinião espontânea
Resposta da Better2Know
Dear Max,
We’re really grateful for your positive feedback—thank you for sharing it with us. It’s reassuring to know that you had a good experience and that our team met your expectations. We understand how important it is to feel confident in the confidentiality of the service you’re receiving, so it’s great to hear we delivered on that. Our friendly team are here 24/7 if you need any further support.
Kind regards
Better2Know
Resposta da Better2Know
Dear Robert,
Thank you for taking the time to leave a review. We’re so pleased to hear that you had a positive experience with us. We know how important great customer support is, so it’s great to know that Juan delivered this for you. We appreciate your feedback; it helps us continue improving and supporting our customers in the best way possible.
Kind regards
Better2Know
Elizabeth is a Star
It was an amazing experience and Elizabeth is simply grate.
27 de março de 2026
Opinião espontânea
Resposta da Better2Know
Dear Revati,
We appreciate you taking the time to leave such a positive review—thank you. It’s great to hear that your experience was an amazing one and that you felt well looked after by Elizabeth. We’re committed to making things as stress-free as possible, so your feedback is appreciated.
Kind regards
Better2Know
Brent was excellent when assisting me…
Brent was excellent when assisting me with the booking arrangements. Very friendly with a non judgemental demeanor. I felt that there was a genuine concern for the dilemma I found myself in.
Excellent instructions were provided and my results were obtained very quickly with the privacy I wanted.
26 de abril de 2026
Opinião espontânea
Resposta da Better2Know
Dear Ralph,
Thank you so much for your kind review—we really appreciate you taking the time to share your experience. It’s great to hear that you found the process straightforward and were well supported by Brent. Providing clear guidance and reliable results is very important to us, so your feedback is truly encouraging. If you ever have any questions or need further assistance, we’re here to help.
Kind regards,
Better2Know
I attended a recent appointment…
I attended a recent appointment after providing relevant information in advance. However, this does not appear to have been properly considered, as I was later informed that the procedure could not go ahead.
This raises concerns about the lack of an adequate pre-assessment process before booking patients into appointments. As a result, I attended an appointment that was not suitable in the first place.
Despite the service not being delivered, I was still charged, with only a partial refund issued. In addition, it took approximately three weeks to receive any communication regarding the refund, which further delayed resolution.
Overall, this reflects poor screening and communication, resulting in an avoidable and disappointing experience. I would encourage improvements to the booking and assessment process to prevent similar situations for others.
27 de março de 2026
Opinião espontânea
Resposta da Better2Know
Dear Anonymous,
We’re sorry to hear that you were disappointed with your recent appointment experience. Our team always aims to provide clear guidance and ensure patients receive the most suitable service for their needs.
When booking, patients are responsible for selecting the service they wish to attend and for providing any relevant medical or personal information in advance that may affect suitability. However, the final decision on whether a test or appointment can proceed is made by the clinician at the time of attendance in line with clinical guidelines and patient safety.
As outlined in our terms and conditions, where an appointment cannot proceed on the day for these reasons, a partial refund may apply.
We do appreciate you taking the time to share your feedback, and we will take your comments on board as we continually review and improve our patient experience.
Kind regards
Better2Know
Absolutely amazing first class service…
Absolutely amazing first class service by leah went above and beyond to any queries I needed addressed and got all the information I needed so thank you
Would highly recommend 1st class service from start to finish.
28 de abril de 2026
Opinião espontânea
Resposta da Better2Know
Dear John,
We really appreciate you taking the time to leave such a positive review—thank you. It’s great to hear that your experience was a good one and that you felt well looked after by Leah. We’re committed to making things as straightforward and stress-free as possible, so your comments are incredibly encouraging.
Kind regards
Better2Know
The whole process seemed very smooth…
The whole process seemed very smooth with nothing to question
24 de abril de 2026
Opinião espontânea
Resposta da Better2Know
Dear Peter,
We really appreciate you taking the time to leave such a positive review—thank you. It’s great to hear that your experience was a good one and that you felt well looked after. We’re committed to making things as straightforward and stress-free as possible, so we are grateful for your feedback.
Kind regards
Better2Know
Good service
Good service, everything as it says on the tin. Brent added extra tests and pronptly arranged saame day testing, no fuss whatsoever
14 de abril de 2026
Opinião espontânea
Resposta da Better2Know
Dear John,
We’re really grateful for your positive feedback—thank you for sharing it. We know how important it is to feel confident and reassured when using a health testing service, so it’s great to hear that your experience met your expectations and that Brent supported you with this. Our team works hard to ensure results are delivered clearly and as quickly as possible, with support available every step of the way. Please don’t hesitate to reach out if you need anything further.
Kind regards
Better2Know
Brent was super helpful in finding me…
Brent was super helpful in finding me an appointment with short notice.
Quick and easy service Tnx again!
17 de abril de 2026
Opinião espontânea
Resposta da Better2Know
Dear Bev,
Thank you so much for your kind feedback! We’re really pleased to hear that you found the service quick and easy to use. Providing a smooth and hassle-free experience is exactly what we aim for, so it’s great to know that with Brent's help we delivered on that for you.
If there’s ever anything more we can help with, please don’t hesitate to get in touch. Thanks again for taking the time to share your experience!
Kind regards
Better2Know
Ooh what an excellent and an…
Ooh what an excellent and an outstanding service i got from a lady called Tembie. She made me to be at easy while talking to her over the phone . Very professional .
9 de abril de 2026
Opinião espontânea
Resposta da Better2Know
Dear Vatiswa,
Thank you so much for your kind feedback! We’re really pleased to hear that Tembie made you feel at ease while booking with us. We understand that arranging healthcare can sometimes feel a little daunting, so creating a calm, clear, and supportive experience is something we truly prioritise.
It’s great to know we were able to make the process comfortable for you. If you ever need any further assistance or have any questions, we’re always here to help. Thank you again for sharing your experience!
Kind regards
Better2Know
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