I have bought from the company BGASTORE.ie before without any problems. The last time I subscribed to the website accidently and received lots of emails on framing advice and then a discount code... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Changing my review from 1 star (coz delivery was delayed -- took 17 days even though site claims 4-5 days) to 4 because the product is fantastic. Was packed well and reached in perfect condition. The... Ver mais
A empresa respondeu
Ordered two mirrors with trepidation if I'm being completely honest based on reviews. After missing out on one of the mirrors I really wanted I decided to go ahead. BGA were brilliant. Very efficient,... Ver mais
Product quality good, reasonably priced. Great selection of frames. My items arrived well packaged. The only downfall with my transaction is the length of time taken for delivery as well as only limit... Ver mais
A empresa respondeu
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3,1
Aceitável
834 opiniões
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The frame itself is nice, but everything else was poor
The frame itself is nice, but it took over a month to arrive. I would give them some grace because it was over the Xmas period. But when I tried to contact their customer service, it was an unhelpful AI. I asked to speak to a real person and it took 12 days for them to respond.
17 de dezembro de 2025
Resposta da BGASTORE.IE
Hello,
Thank you for taking the time to share your experience. We are sorry to hear that, although you were happy with the frame itself, the delivery time and our customer service caused frustration. Please accept our sincere apologies for this.
The delay in delivery and response time was influenced by the Christmas period, which is one of our busiest times of the year. During this period, we experienced an unusually high volume of inquiries, which unfortunately led to longer response times than we aim to provide. We understand how disappointing it is to wait for a response, especially when trying to reach a real person, and this is not the level of service we want to offer.
Your feedback is important to us and helps us improve both our support availability and communication. We truly appreciate your patience and are glad to hear that you are pleased with the product itself.
Have a nice day!
Do not order from here
Ordered a mirror 6 weeks ago - got an email to say they've lost my order and Ive received no follow up since. Dispicable service.
5 de fevereiro de 2026
Opinião espontânea
Resposta da BGASTORE.IE
Thank you for sharing your feedback on Trustpilot. We truly value your input.
We kindly asks you to contact us at info@bgastore.uk to help facilitate and resolve your concern. We hope to improve your experience and would be grateful if you'd consider updating your review once it's resolved. Thank you and have a great day!
Avoid
Two separate orders from this company in late 2025. One box arrived fine with two large frames, but both frames were very wobbly--cannot even carry themselves.
Second box also arrived but one of the frames was broken into two. I left a message to their customer service but they never got back.
1 de janeiro de 2026
Opinião espontânea
Resposta da BGASTORE.IE
Hello,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience — this is certainly not the level of quality or service we aim to provide.
We would really like the opportunity to look into this properly and help resolve the issue. To do so, we kindly ask you to verify and share your order number(s) with us and contact our customer service directly, so we can review what happened with both deliveries and assist you further.
Customer service email: info@bgastore.uk
We regret that you did not receive a response earlier and appreciate you bringing this to our attention.
Thank you.
No solution offered
This is my second review, because nobody from customer service is answering my mails.
I received my customised passepartout a while ago and it arrived damaged and in the wrong size. Order nr. 6137071. Please send me a refund as soon as possible.
Thanks,
Sina
3 de fevereiro de 2026
Opinião espontânea
Resposta da BGASTORE.IE
Thank you for sharing your feedback on Trustpilot. We truly value your input.
We kindly asks you to contact us at info@bgastore.uk to help facilitate and resolve your concern. We hope to improve your experience and would be grateful if you'd consider updating your review once it's resolved. Thank you and have a great day!
I ordered a custom frame with a mount…
I ordered a custom frame with a mount as needed quite a large frame and it was perfect! Great quality, the frame is beautiful.
12 de dezembro de 2025
Soooo disappointed....
So excited to receive delivery of what looked to be the perfect wall mirror, only, for the mirror to be delivered in pieces!! I have emailed bgastore.ie twice providing photographs of the damage, however, only received automated response to initial email!! Customer service extremely poor, actually non existent!! Resigned to the fact I have obviously lost my money on this occasion!! Would not recommend this Company!! Well, having received a response from bgastore.ie to Trust Pilot review have forwarded original email with photos!! Let's see??
20 de janeiro de 2026
Opinião espontânea
Resposta da BGASTORE.IE
Thank you for your feedback on Trustpilot. I am very sorry to hear that the mirror arrived damaged.
Unfortunately, there is no order number included in the Trustpilot review, which means we are unable to contact you directly. We kindly ask you to contact us again at info@bgastore.ie and request to speak with a representative so that we can review the damaged item and resolve this matter as quickly as possible for you.
We apologize for the inconvenience if your previous email has not reached us yet. We truly hope to improve your experience and would greatly appreciate it if you would consider updating your review once the issue has been resolved.
Thank you, and have a great day.
Do not order from this place
Do not order from this place. Ordered frames over a month ago and nothing. Customer service do not reply and it’s a total scam. I want my money back.
Order number 6137088
31 de janeiro de 2026
Opinião espontânea
Resposta da BGASTORE.IE
Hello,
We are very sorry to hear about this, and we sincerely apologize for both the long delay and the lack of response. This is not the service level we aim to provide, and we understand how frustrating it is to be left without an update for so long.
In some cases, delays can happen due to higher-than-usual message volume, but we fully understand that this does not help when you have been waiting for over a month.
Please email us at info@bgastore.ie with your order number and order details so we can locate your order and help you as quickly as possible. You can also share your order number here, and we will look into it.
Thank you for sharing your feedback with us. We hope to have the opportunity to assist you further.
Have a nice day!
Delivery was a month late
Delivery was a month late, customer service NEVER replied to my many emails, just awful. Never again.
18 de dezembro de 2025
Resposta da BGASTORE.IE
Thank you for sharing your feedback on Trustpilot. We’re very sorry to hear about your experience and understand how frustrating a delayed delivery and lack of response must be.
We will review and check your previous emails carefully and respond to you directly as soon as possible to clarify what happened and see how we can resolve this. Improving our customers’ experience is very important to us.
Once the matter is resolved, we would be grateful if you would consider updating your review.
Thank you for your patience, and have a great day!
Delayed delivery, broken item, lack of communication with CS
Delayed delivery, lack of communication with the customer service, order arriving broken, after re-sending the new frame there was exactly the same issue with the delivery time and tracking number not updated. When asked for updates, no reply. Very disappointing.
6 de dezembro de 2025
Resposta da BGASTORE.IE
Thank you for your feedback on Trustpilot.
We sincerely apologize for the inconvenience caused. Please rest assured that we have already processed a reshipment for your order. There have been some delays and issues with the shipment due to weather conditions across Europe, which have affected safety measures and logistics.
We will continue to monitor your shipment closely and keep assisting you with any updates regarding your inquiry.
We hope to improve your experience and would be grateful if you'd consider updating your review once it's resolved. Thank you and have a great day!
Thank you for your patience, and have a great day.
Second review as bagstore still has not…
Second review as bagstore still has not responded to my many emails despite responding to my review on trust pilot instantly. Parcel which was ordered on 13th December still not arrived. No update from team terrible service. Order no. 6061894. Avoid at all costs
13 de dezembro de 2025
Resposta da BGASTORE.IE
Thank you for sharing your feedback on Trustpilot. We truly value your input, and we are very sorry to hear about your experience. We understand how frustrating this situation must be, especially given the delay and the lack of communication.
We have reviewed your case and can confirm that we have responded to your previous emails. Please accept our sincere apologies for the late response. This is not the level of service we aim to provide.
We are working to improve your experience and address the situation properly. Once everything is resolved, we would be very grateful if you would consider updating your review.
Thank you for your understanding, and have a great day!
Resposta da BGASTORE.IE
Thank you for sharing your feedback on Trustpilot. We truly value your input and are sincerely sorry for the inconvenience.
To help us assist you and resolve the issue as quickly as possible, we kindly ask you to contact us at info@bgastore.ie
. We will of course do our best to improve your experience.
Once the matter is resolved, we would really appreciate it if you would consider updating your review.
Thank you for your understanding.
Have a nice day!
Did not receive goods
Did not receive goods. Nothing from customer service. Almost two months later now... I think my money is just gone.
21 de novembro de 2025
Resposta da BGASTORE.IE
Thank you for your feedback on Trustpilot. I’m sorry to hear that you have not yet received your package.
There was a delay due to snowstorms in some parts of Europe. However, I have checked the shipment and can see that the package is currently in Ireland.
We will follow up with the courier and send you an email with updates to help resolve this matter as quickly as possible.
We hope to resolve your concern soon.
Thank you, and have a great day!
Frame hasn’t arrived
Frame hasn’t arrived, ordered in November so way overdue now! Sent them an email a week ago and they haven’t even bothered responding! Avoid!
10 de janeiro de 2026
Opinião espontânea
Resposta da BGASTORE.IE
Hello,
We’re very sorry to hear about your experience. This is truly unfortunate and not in line with our quality standards, especially given how long you’ve been waiting for your order.
We’d really like the chance to look into this properly and help resolve the issue. Please email us at info@bgastore.ie
with your order number and details, and we will investigate what has happened and assist you as quickly as possible.
We apologise for the delay and for the lack of response you experienced. Thank you for bringing this to our attention.
Have a nice day!
Ordered on November 19th didn't receive…
Ordered on November 19th didn't receive until January 7th. One of the frames I ordered was a strip of cardboard (cardboard frame). Ended up getting what I wanted on Amazon. Happy with the other 3 frames I ordered.
19 de novembro de 2025
Resposta da BGASTORE.IE
Hello,
Thank you for sharing your feedback on Trustpilot.
We truly value your input and appreciate you taking the time to let us know about your experience.
We kindly ask you to contact us at info@bgastore.ie so we can help facilitate and resolve your concern properly.
Our goal is always to improve our service, and we would be grateful if you would consider updating your review once the matter has been resolved.
Thank you for your time, and have a great day!
Sent wrong size frames and no reply to…
Sent wrong size frames and no reply to any emails I’ve sent
28 de novembro de 2025
Resposta da BGASTORE.IE
Hello,
Thank you for your message and for sharing your feedback.
We have checked our records and can see that we have responded to your email previously. We kindly recommend checking your spam or junk mail folder, as our replies may occasionally end up there.
We would be more than happy to help facilitate and resolve your concern as quickly as possible. Our aim is always to improve your experience with us, and we truly value your input.
Once the matter has been resolved, we would be grateful if you would consider updating your review.
Thank you for your understanding, and have a great day!
Arrived shattered
9 de janeiro de 2026
Opinião espontânea
Resposta da BGASTORE.IE
Thank you for sharing your feedback on Trustpilot. We truly value your input.
We kindly asks you to contact us at info@bgastore.uk to help facilitate and resolve your concern. We hope to improve your experience and would be grateful if you'd consider updating your review once it's resolved. Thank you and have a great day!
Delivery extremely late
Delivery extremely late, customer care rean unresponsive
9 de dezembro de 2025
Resposta da BGASTORE.IE
Dear Jennifer. Thank you for your review. Our apologies on the delay. As unfortunately the december rush and weather conditions added to a delay in the delivery. We will send you a personal mail with more information on the matter. With kind regards.
Delayed and disappointing
My order was delayed by weeks and customer service when I contacted was very patchy. The quality of the frames when they finally arrived was incredibly low - light, fragile and cheap materials with cheap low quality acrylic instead of glass. Would have gotten better in my local DIY store for far less and with far less trouble.
9 de dezembro de 2025
Resposta da BGASTORE.IE
Hello,
We’re very sorry to read about your experience. This is disappointing to hear and not the level of service or product quality we aim to deliver.
Delays of several weeks are of course frustrating, and we sincerely apologize that communication from our side felt inconsistent. That is not acceptable, and we understand how this added to your dissatisfaction.
Regarding the frames, we understand your disappointment with the materials. Some of our frames are designed to be lightweight and are therefore made with acrylic instead of glass, mainly to reduce the risk of breakage during transport. That said, we fully understand that this may not meet everyone’s expectations, and we regret that the product did not feel right for you.
We would really like the opportunity to look into your order and see what we can do to help. Please contact us at info@bgastore.ie with your order number, or reply here with the order number, so we can review your case properly.
Thank you for taking the time to share your feedback. We genuinely appreciate it, as it helps us improve.
Have a nice day!
Customer service was good in terms of…
Customer service was good in terms of responding to queries, but delivery took for ever, the quality of the product was very poor and one product was damaged.
9 de dezembro de 2025
Resposta da BGASTORE.IE
Hello,
Thank you for taking the time to share your feedback with us.
We’re glad to hear that you were satisfied with our customer service and how your questions were handled. At the same time, we’re very sorry to learn that the delivery took longer than expected and that the product quality did not meet your expectations, including that one item arrived damaged. This is, of course, unfortunate and not in line with our quality standards.
We can confirm that your case has already been resolved, and we will take your comments seriously and use them to improve both our delivery process and product quality going forward.
Thank you again for your honest review, and we appreciate you bringing this to our attention.
Have a nice day!
Product was great but ordered the 2Dec…
Product was great but ordered the 2 Dec for Christmas and did not arrive until 5th Jan.
8 de dezembro de 2025
Resposta da BGASTORE.IE
Thank you for sharing your feedback on Trustpilot. We truly value your input.
We’re glad to hear that you were happy with the product, and we sincerely apologize that the delivery did not arrive in time for Christmas. We have reviewed your order and can confirm the delay, and the shipping cost has now been refunded as a gesture of goodwill.
We hope to improve your experience moving forward and would be grateful if you would consider updating your review now that the matter has been resolved.
Thank you for your understanding, and have a great day!
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