Today I had the pleasure of speaking to Jackie, who solved all my issues, she was like wonderwomen. My direct debits have been coming out from the wrong account, so i stopped them when i realized... Ver mais
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Leia as opiniões dos outros
Amazing customer service from Pal today. Easy to find the telephone number. Got through to an agent after only a short wait. The agent understood and addressed my query very efficiently, politely, and... Ver mais
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What sets Benenden apart is their kindness and efficiency when dealing with a query or claim. No long wait on the phone, everyone polite and helpful. I cannot recommend them highly enough.
A empresa respondeu
When I made an enquiry with the Birmingham Hospital Saturday Fund last week my telephone advisor was truly excellent. A few issues came up but Marie was truly polite professional courteous knowledgeab... Ver mais
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Informações sobre a empresa
Escrito pela empresa
BHSF provide affordable health insurance for individuals, employees and intermediaries. Employee health and wellbeing benefits and HR support services
Over 150 years of putting people first. Affordable health cash plans and wellbeing solutions for businesses and individuals
Escrito pela empresa
- Introducing our new Health & Wellbeing Plan for employees
- Provide your employees with convenient digital, preventative care and valuable health plan benefits. Our business health plan offers easy, digital access to essential services like dental, optical, physiotherapy, and skin cancer screening, along with financial support for routine healthcare costs.
Informações de contacto
14th Floor, 54 Hagley Road, B16 8PE, Birmingham, Reino Unido
- 0121 454 3601
- enquiries@bhsf.co.uk
- www.bhsf.co.uk
4,8
Excelente
8 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great service
Very efficient,quick and easy to do.Payments are also very quick ,paid after a couple of working days.
Great service,would recommend
27 de maio de 2026
Resposta da BHSF
Hi Customer,
Thank you for your wonderful 5* review.
It's great to hear you're happy with your overall experience with us here at BHSF. We look forward to receiving your next claim.
BHSF
Resposta da BHSF
Hi Leighton,
Thank you for your fantastic 5* review.
We're glad to hear you're happy with the speed and efficiency of our service. If you ever have any questions, or need any guidance, please don't hesitate to get in touch.
BHSF
Still waiting a response on my query
Still waiting a response on my query.
Had the dropdown been available, the service would have been good
27 de maio de 2026
Resposta da BHSF
Hi member,
We're very sorry to hear of your 1* review, but we don't quite understand what you're referring to, or the 'dropdown' that you think should've been available.
We would love to help and try to sort things though, so would suggest that you attempt to call our Helpdesk on 0121 454 3601 (open 9-5 Mon-Fri) when you get a chance to do so, where a member of the team will hopefully be able to help.
BHSF
Resposta da BHSF
Hi Kristian,
Thank you for your fantastic 5* review.
It's great to hear you're happy with the speed of our service. We hope we can be of service again in the future.
BHSF
I had one claim rejected because the AI…
I had one claim rejected because the AI machine didn't see the second date on the invoice.
27 de maio de 2026
Resposta da BHSF
Hi Customer,
Thank you for taking the time to leave us a review, but we're sorry to say that you may've left a review for the wrong company, as BHSF do not use AI at any point during our claims process.
We're proud that all of our claims are manually assessed by human beings. However, this does regrettably mean that mistakes can happen from time-to-time, as even with 99.99% accuracy, dealing with over 1000 claims a day can result in the occasional error, which we would sincerely like to apologise for. In the rare scenario that we do make a mistake, we kindly ask Policyholders to contact us directly so we can correct it as soon as possible.
Please get in touch with our Helpdesk directly if this is something you would like us to look into further.
BHSF
Very helpful today
Pal very helpful today, customer service excellent, thanks!
29 de maio de 2026
Opinião espontânea
Resposta da BHSF
Hi N Martin,
Thank you for your fantastic 5* review.
It's lovely to hear you're happy with the service provided by our Helpdesk team. We'll be sure to pass along your kind words to Pal and her manager. We hope to be of service again soon.
BHSF
Excellent service.
Always submit my application online it’s super easy to do and always get a decision within 3-4 days. Never had a problem with any claim I’ve made. Would highly recommend this company.
29 de maio de 2026
Opinião espontânea
Resposta da BHSF
Hi Fiona,
Thank you for your excellent 5* rating and review.
We're so glad to hear you're happy with the speed and efficiency of our service. If you ever have any questions about your policy, or need any guidance, please don't hesitate to get in touch.
BHSF
Avoid and go with another company
Avoid and go with another company. I tried to claim on the Diagnostic Consultation and they refuse to pay even though I have a referral Email from a Private Consultant referring me to another specialist. Apparently it has to be a GP referral even though I had no need to go to my GP. Basically I would have wasted a GP appointment because this company won't budge. I do not see the difference between a GP or a Consultant referral, its the exact same thing. Clearly their Customer Services work from scripts and have no flexibillity. Only thing I have been able to claim on is Dental for £100 limit. Not worth the monthly fee I pay. A scam company & I will not be renewing with them next year via my Employer.
Update to response by BHSF:
I was initially assessed by a qualified medical professional. My GP referred me to a consultant last year, and I subsequently underwent surgery. Since then, I’ve experienced a couple of issues and returned to the same consultant, who has now referred me on to another specialist better suited to address them.
Given that I am already under the care of specialised consultants with much more expertise than a GP, I don’t see the value in going back to my GP and taking up their time when I’ve been directly referred by a specialist professional.
Also given that my treatment has been directed by qualified consultants, it wouldn’t have been reasonable to pause and seek your Helpdesk confirmation before proceeding. I would expect that referrals made by recognised medical professionals are sufficient to demonstrate the legitimacy and necessity of the care received.
I feel this is an example of a company finding any wat not to pay out. A little flexibillity goes a long way and would retain existing policy holders.
27 de maio de 2026
Opinião espontânea
Resposta da BHSF
Hi NorfolkLad,
Thank you for taking the time to leave us a review, and we’re very sorry to hear of your disappointment.
The T&Cs of our policies outline what the requirements are for each/ every benefit, including any exclusions. Unfortunately, we can’t cover every single product/ service/ treatment an individual can purchase in respect of their own personal wellbeing under one policy, as the monthly cost for such a plan would be exorbitant. This is why we encourage Policyholders to read their T&Cs and/ or contact us directly for guidance, if they’re looking to claim for something new.
The requirement of an initial GP referral/ recommendation proves that the Policyholder has seen a medically trained professional to begin with, who has then provided clear/ appropriate guidance on where/ who they can go to next for a more specialised/ expert opinion. This is also one of the reasons we include a GP Helpline under most of our policies, as they can provide the requisite referral/ recommendation if contacted, and save valuable NHS GP time.
In future, we’d suggest that you contact our Helpdesk directly for guidance and/ or review your policy T&Cs before committing to something you may wish to try and claim for, and we hope to be of service in future.
BHSF
The website is very easy to use
The website is very easy to use, especially as you can send photographs of evidence needed for claim. The message sent when the claim is received, is useful. The payment comes through really quickly. A great service.
27 de abril de 2026
Resposta da BHSF
Hi Sheila,
Thank you very much for your kind words and if you can ever think of anything we can do to make life even easier, please let us know and we'll see what we can do!
BHSF
I really value the great customer…
I really value the great customer service, thank you Neil Ryder. 😊 my BHSF account is really important to me and being able to get quick advice and support is priceless.
22 de maio de 2026
Opinião espontânea
Resposta da BHSF
Hi Elaine,
Thank you very much for your great 5* review, and we'll always be here to help if needed.
BHSF
I would like to thank Neil Rider he was so helpful with our queries nd got back to us on the same day, thank you Neil
I would like to thank Neil Rider he was so helpful with the queries we had and got back to us on the same day. Thank you Neil from Jill & Benjamin Ball
22 de maio de 2026
Opinião espontânea
Resposta da BHSF
Hi Jill,
Thank you very much for taking the time to leave such amazing feedback and we hope to be of such assistance again in the future.
BHSF
Speedy response , excellent customer care
Speedy response received from Neil Ryder, many thanks for the information provided .
20 de maio de 2026
Opinião espontânea
Resposta da BHSF
Hi Peter,
Thank you for your lovely 5* review.
We're so glad to hear you're happy with the service provided by our Helpdesk team. We'll be sure to pass along your kind words to Neil and his manager. We hope to be of service again in the future.
BHSF
Prompt service and friendly staff
6 de maio de 2026
Opinião espontânea
Resposta da BHSF
Hi Carol,
Thank you for your excellent 5* review.
It's great to hear you're happy with your recent experience with us. If you have any questions, or need any guidance, please don't hesitate to get in touch.
BHSF
Claims quert
I called BHSF today and spoke to Hope Daniel who was so helpful. I was calling to check on a claim I had put through. Although she could not give me an immediate answer she took my details, said she would speak to the team and then contact me. Within 10 minutes this was done and my claim is being processed.
Excellent customer service from all concerned.
She also fully answered another query I had regarding my policy.
19 de maio de 2026
Opinião espontânea
Resposta da BHSF
Hi Carol,
Thank you for your amazing 5* review.
We're delighted to hear our Helpdesk team were able to assist with your query swiftly. We've passed along your kind words to Hope and her manager. We hope we can be of service again in the future.
BHSF
Dental Claim
Excellent efficient service was stuck with the Portal called the helpline answered quickly which is rare these days and the Lady was so helpful
13 de maio de 2026
Opinião espontânea
Resposta da BHSF
Hi Andy,
Thank you for your lovely * review.
We're so glad to hear our Helpdesk team were able to assist with your query with speed and efficiency. If you have any further questions, or need any guidance, please don't hesitate to get in touch.
BHSF
Neil Ryder was very helpful with my…
Neil Ryder was very helpful with my query as I had to return a payment and did not know how to go about this. He was very efficient and communicated once received
13 de maio de 2026
Opinião espontânea
Resposta da BHSF
Hi Alison,
Thank you for your wonderful 5* review.
It's great to hear you're happy with your recent experience with our Helpdesk team. We'll pass along your kind words to Neil and his manager. We hope we can be of service again soon.
BHSF
I have been a BHSF client for many…
I have been a BHSF client for many years, at work and in retirement.
Their service is a godsend and never short of excellent.
Many thanks.
13 de maio de 2026
Opinião espontânea
Resposta da BHSF
Hi Chris,
Thank you for your excellent review and 5* rating.
It's great to hear you continue to be happy with your experience with us. We hope to be of service for many years to come.
BHSF
Neil Ryder was very help with getting…
Neil Ryder was very help with getting back to me with all the information I required, including extra information that I might need to access. I felt very confident that if I needed any assistance it would be provided.
13 de maio de 2026
Opinião espontânea
Resposta da BHSF
Hi BV,
Thank you for your wonderful 5* review.
We're so glad to hear you're happy with the service provided by our Helpdesk team. We'll be sure to pass along your kind words to Neil and his manager. If you have any other questions, or need any guidance, please don't hesitate to get in touch.
BHSF
Consultation benefit
Consultation benefit. Unbelievably difficult to claim for
1 de fevereiro de 2026
Opinião espontânea
Resposta da BHSF
Hi Naomi,
Thank you for taking the time to leave us a review.
‘Diagnostic Consultation’ is a benefit where BHSF require two extra pieces of information to assess a claim beyond the usual (e.g. the insured persons name/ the date of treatment etc.). This is why we outline exactly what is needed in our ‘Terms Of Use’ (TOU) on our Online Portal, so Policyholders can gather what they need before attempting to claim, to reduce any potential delays.
The two extra pieces of information, as stated in the TOU, are:
o The GMC number of the Consultant who conducted the consultation.
o A copy of the initial GP referral/ recommendation to the Consultant.
If you’re having any difficulty with this, or are unsure what is needed, please do not hesitate to get in touch with our Helpdesk who would be happy to offer guidance/ assistance.
BHSF
Good service
BHSF I have been with for many years, I have always found them to be helpful with any queries I have had. in particular on this occasion, Neil Ryder was very helpful in resolving a claim for me.
12 de maio de 2026
Opinião espontânea
Resposta da BHSF
Hi Mr Morrow,
Thank you for your wonderful 5* review.
It's great to hear you're happy with your overall experience with us. We'll be sure to pass along your kind words to Neil and his manager. We hope we can be of service again in the future.
BHSF
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