I called BHSF today and spoke to Hope Daniel who was so helpful. I was calling to check on a claim I had put through. Although she could not give me an immediate answer she took my details, said she... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
I've been with BHSF for many years. It's a very good and reliable insurance policy which helps towards essential treatments like dentistry and also covers homeopathy, osteopathy and other aspects of h... Ver mais
A empresa respondeu
Overal very quick and efficient. I have been a member since January 2008. However. I upped my cover in February and you have to allow 13 weeks for the new payments to start . This seems fair, but it... Ver mais
A empresa respondeu
It's the second time I need to contact BHSF customer service to get help with something and both times they have been amazing. Super friendly, quick, efficient. Today I spoke to Nasima who was very lo... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
BHSF provide affordable health insurance for individuals, employees and intermediaries. Employee health and wellbeing benefits and HR support services
Over 150 years of putting people first. Affordable health cash plans and wellbeing solutions for businesses and individuals
Escrito pela empresa
- Introducing our new Health & Wellbeing Plan for employees
- Provide your employees with convenient digital, preventative care and valuable health plan benefits. Our business health plan offers easy, digital access to essential services like dental, optical, physiotherapy, and skin cancer screening, along with financial support for routine healthcare costs.
Informações de contacto
14th Floor, 54 Hagley Road, B16 8PE, Birmingham, Reino Unido
- 0121 454 3601
- enquiries@bhsf.co.uk
- www.bhsf.co.uk
4,8
Excelente
8 mil opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Riya was very helpful.
Riya was very helpful.
I do hope my problem is resolved. I have spoken to various staff at BHSF but still not resolved.
Riya was very organised and I hope it gets resolved asap.
20 de maio de 2026
Opinião espontânea
Resposta da BHSF
Hi Elaine,
Thank you for your amazing 5* review.
It's great to hear you're happy with your recent interaction with our Helpdesk team. We'll pass along your lovely feedback to Riya and her manager. We hope to be of service again soon.
BHSF
Speedy response , excellent customer care
Speedy response received from Neil Ryder, many thanks for the information provided .
20 de maio de 2026
Opinião espontânea
Resposta da BHSF
Hi Peter,
Thank you for your lovely 5* review.
We're so glad to hear you're happy with the service provided by our Helpdesk team. We'll be sure to pass along your kind words to Neil and his manager. We hope to be of service again in the future.
BHSF
Prompt service and friendly staff
6 de maio de 2026
Opinião espontânea
Resposta da BHSF
Hi Carol,
Thank you for your excellent 5* review.
It's great to hear you're happy with your recent experience with us. If you have any questions, or need any guidance, please don't hesitate to get in touch.
BHSF
Claims quert
I called BHSF today and spoke to Hope Daniel who was so helpful. I was calling to check on a claim I had put through. Although she could not give me an immediate answer she took my details, said she would speak to the team and then contact me. Within 10 minutes this was done and my claim is being processed.
Excellent customer service from all concerned.
She also fully answered another query I had regarding my policy.
19 de maio de 2026
Opinião espontânea
Resposta da BHSF
Hi Carol,
Thank you for your amazing 5* review.
We're delighted to hear our Helpdesk team were able to assist with your query swiftly. We've passed along your kind words to Hope and her manager. We hope we can be of service again in the future.
BHSF
Dental Claim
Excellent efficient service was stuck with the Portal called the helpline answered quickly which is rare these days and the Lady was so helpful
13 de maio de 2026
Opinião espontânea
Resposta da BHSF
Hi Andy,
Thank you for your lovely * review.
We're so glad to hear our Helpdesk team were able to assist with your query with speed and efficiency. If you have any further questions, or need any guidance, please don't hesitate to get in touch.
BHSF
Neil Ryder was very helpful with my…
Neil Ryder was very helpful with my query as I had to return a payment and did not know how to go about this. He was very efficient and communicated once received
13 de maio de 2026
Opinião espontânea
Resposta da BHSF
Hi Alison,
Thank you for your wonderful 5* review.
It's great to hear you're happy with your recent experience with our Helpdesk team. We'll pass along your kind words to Neil and his manager. We hope we can be of service again soon.
BHSF
I have been a BHSF client for many…
I have been a BHSF client for many years, at work and in retirement.
Their service is a godsend and never short of excellent.
Many thanks.
13 de maio de 2026
Opinião espontânea
Resposta da BHSF
Hi Chris,
Thank you for your excellent review and 5* rating.
It's great to hear you continue to be happy with your experience with us. We hope to be of service for many years to come.
BHSF
Neil Ryder was very help with getting…
Neil Ryder was very help with getting back to me with all the information I required, including extra information that I might need to access. I felt very confident that if I needed any assistance it would be provided.
13 de maio de 2026
Opinião espontânea
Resposta da BHSF
Hi BV,
Thank you for your wonderful 5* review.
We're so glad to hear you're happy with the service provided by our Helpdesk team. We'll be sure to pass along your kind words to Neil and his manager. If you have any other questions, or need any guidance, please don't hesitate to get in touch.
BHSF
Consultation benefit
Consultation benefit. Unbelievably difficult to claim for
1 de fevereiro de 2026
Opinião espontânea
Resposta da BHSF
Hi Naomi,
Thank you for taking the time to leave us a review.
‘Diagnostic Consultation’ is a benefit where BHSF require two extra pieces of information to assess a claim beyond the usual (e.g. the insured persons name/ the date of treatment etc.). This is why we outline exactly what is needed in our ‘Terms Of Use’ (TOU) on our Online Portal, so Policyholders can gather what they need before attempting to claim, to reduce any potential delays.
The two extra pieces of information, as stated in the TOU, are:
o The GMC number of the Consultant who conducted the consultation.
o A copy of the initial GP referral/ recommendation to the Consultant.
If you’re having any difficulty with this, or are unsure what is needed, please do not hesitate to get in touch with our Helpdesk who would be happy to offer guidance/ assistance.
BHSF
Good service
BHSF I have been with for many years, I have always found them to be helpful with any queries I have had. in particular on this occasion, Neil Ryder was very helpful in resolving a claim for me.
12 de maio de 2026
Opinião espontânea
Resposta da BHSF
Hi Mr Morrow,
Thank you for your wonderful 5* review.
It's great to hear you're happy with your overall experience with us. We'll be sure to pass along your kind words to Neil and his manager. We hope we can be of service again in the future.
BHSF
Payment was so fast!
It was really easy to upload my claims onto the website and the reply and turn around of approving and sending payments, was outstanding! Thank you very much.
27 de abril de 2026
Resposta da BHSF
Hi Alison,
Thank you for your excellent 5* review,
It's great to hear you've found it both quick and easy to submit your claims. If you ever have any questions, or need any guidance, please don't hesitate to get in touch.
BHSF
Has been good, going downhill
I have always been a fan of the health cash plan - easy to use, customer service reps have been helpful and responsive and claims have been sorted quickly. It has been good value for money. However, my premium has just nearly doubled, while the amount I can claim has stayed the same. One of the perks has been the 'digital physiotherapy' service but after spending 20 minutes filling in a digital form, I was simply told that they couldn't help me. Clearly no-one had looked at what I was actually asking for, it's just a series of automatic answers.
11 de maio de 2026
Opinião espontânea
Resposta da BHSF
Hi JoLockyer,
Thank you for taking the time to leave us a review.
The new ’Digital Physiotherapy’ benefit, which is steadily being added across many of our Health Cash Plans, is not a service provided directly by BHSF, but one of our trusted partners, so your feedback on this new service is very much appreciated. If there's ever anything else you experience across the policy, or have any questions on, please let us know and we’ll get back to you as soon as possible.
BHSF
Resposta da BHSF
Hi Anon,
Thank you for your wonderful 5* review, and we'll always be here to help if wished.
BHSF
Great customer service
Had great help from NeilRyder at BHSFW who quickly resolved a problem I had with an online claim
The company always pays promptly
8 de maio de 2026
Opinião espontânea
Resposta da BHSF
Hi Carol,
Thank you very much for your very kind words, and we'll be sure to pass them on to the staff member directly. Please let us know if there's ever anything more we can do to help.
BHSF
Resposta da BHSF
Hi David,
Thank you very much for your great 5* review and we hope to be of such service again in the future.
BHSF
Reliable help with treatment costs.
I've been with BHSF for many years. It's a very good and reliable insurance policy which helps towards essential treatments like dentistry and also covers homeopathy, osteopathy and other aspects of health care.
22 de abril de 2026
Opinião espontânea
Resposta da BHSF
Hi Margi,
Thank you very much for your wonderful 5* review, and we'll always be here to help if wished.
BHSF
I had no problems everything went…
I had no problems everything went through easily
27 de abril de 2026
Resposta da BHSF
Hi Thomas,
Thank you very much for your kind words, and we'll always be here to help if needed.
BHSF
Quick and easy
27 de abril de 2026
Resposta da BHSF
Hi TOM,
Thank you very much for your amazing 5* review and we hope to be of such service again in future.
BHSF
Phone call was answered within minutes
Phone call was answered within minutes, staff was very helpful
27 de abril de 2026
Resposta da BHSF
Hi customer,
Thank you very much for your amazing 5* review and we hope to be of such service again in the future!
BHSF
When comparing with Westfield BHSF is…
When comparing with Westfield BHSF is stricter on receipts and doesn't have 30 days window to submit. They go by the receipt date rather than by the submission date. NB. Westfield has 30 day window both ways, retrospectively as well as forward, i.e.30 after the treatment date, so your policy is inflexible in that matter to just go by the receipt date. Also, their submission isn't limited to their portal only as it is yours.
27 de abril de 2026
Resposta da BHSF
Hi Antonia,
Thank you for taking the time to leave us a review.
The good news, is that BHSF doesn't have a 30 day window to submit claims, as we have a 26 week (6 month) timeframe instead! This gives Policyholders plenty of time to get their claims in to us. Also, using the date a claim is submitted would be unfair to Policyholders, as we appreciate that it isn't always possible to get claims submitted instantly. If we used the date of submission, Policyholders would lose out on using some of their benefits, especially towards the end of their cover period.
e.g. If a Policyholder had a £200 Dental check-up & hygienist visit on 23/04/26 with £150 remaining of their ‘Dental’ allowance, but their cover ended on 30/04/26, if they forgot to get their claim submitted before the cancellation, they would lose out. As we go by the date of treatment (for most benefits), a Policyholder can still get those final few claims in after their cover has ended (or a new year starts).
If you’re ever unsure on how your policy works, or what’s needed when submitting a claim, please either read the ‘Terms Of Use’ or T&Cs on your Online Portal login, or call/ email our Helpdesk who will be happy to help.
BHSF
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