Bicycle Land Opiniões 

144
TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Fantastic bike shop, bought a long range bike for great price, and lock, phone holder and helmet in one shop. Staff are really nice. I recommend this shop.

Classificada 1 em 5 estrelas

bought a fiido d3-advertised with integral pump-as with everything this company does asked for video of missing pump!!!Transpires it was a promotional extra and never included with my bike-they sent a... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

It's probably fine if you visit in person. I trusted their "delivery in 1-2 days" and placed an urgent order online. After 2 days I still hadn't received any info about dispatch or delivery so I conta... Ver mais

Classificada 5 em 5 estrelas

After been ripped off by online sellers. I started looking for ebike shop in UK and glad to find Bicycle Land. I visited their centre, bought HIMO Z20, comes with warranty, free servicing and inner tu... Ver mais

Informações sobre a empresa

  1. Loja de bicicletas
  2. Loja de reparação de bicicletas
  3. Grossista de bicicletas
  4. Loja de acessórios para bicicletas
  5. Loja de artigos para desportos ao ar livre
  6. Ciclismo de estrada

Escrito pela empresa

Bicycle Land FIIDO Folding Electric Bikes retailer established since 2018. Here is Bicycle Land UK Bike shop we stock Fiido Bikes, ADO Folding Electric Bikes, HIMO Electric Bike, EELO Folding Electric Bikes and more. We offer 3 months Free Servicing with all our bikes. In shop there are lot of brand accessories and parts available to purchase such as Shimano, Kryptonite, Schwalbe products. Bicycle Land offer repair and servicing for all types of bikes, including parts and upgrade. Bicycle Land is UK licensed bike shop and repair center. Hassle free buying in UK. Click and collect or free delivery in UK.


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

144 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,1

Todas as opiniões

(144)

0 opiniões nos últimos 12 meses

Escreva uma opinião
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Classificada 5 em 5 estrelas

Excellent service

Excellent service. Good web site easy to view and use. Quick response/replies. Not complaints. Packaging of products well protected no priblems

20 de junho de 2022
Classificada 5 em 5 estrelas

Excellent

Excellent
Bike was delivered on time.
Very well packaged.
All in all a very good service.
Thank you

18 de junho de 2022
Classificada 5 em 5 estrelas

All in all a fantastic buying experience.

All in all a fantastic buying experience. This bicycle supplier is reliable and best of all super organised and very quick prompt delivery with notifications all the way.. I wish all firms were like this. The bike is superb straight out of the box. A little home setting up and vroom. Thank you bicycle land. Will buy again sometime for sure.

17 de junho de 2022
Opinião espontânea
Classificada 4 em 5 estrelas

Overall a great experience

Overall a great experience. The website information has many spelling mistakes which doesn't give a very professional impression but delivery time and chat communication excellent. Would recommend.

14 de junho de 2022
Classificada 5 em 5 estrelas

Why buy from the big boys when you can buy from a proper bike shop at a good price?

I'm reviewing the service, not the product here :) Fast delivery and easy to order from a proper bike shop (as far as I can tell from 200 miles away). Price was competitive and the seller is an authorised distributor of the HIMO bikes we bought and hence offered a warranty. I would always recommend buying from a proper bike shop when considering lesser known brands; They won't sell it if it's rubbish and they will help you if you have a problem. Regarding the bikes, still early days, but meet expectations for budget e-bikes.

14 de junho de 2022
Classificada 5 em 5 estrelas

Great customer service

Efficient and effective service. The staff were professional and very helpful. My order was a gift and loved! Would definitely recommend their service

7 de junho de 2022
Opinião espontânea
Classificada 4 em 5 estrelas

Ado A20f fat tyre and Fiido D4s electric bikes.

I have recently purchased two e bikes one for my wife and one for myself. The Ado A20f fat tyre bike for my wife is really cool and a head turner while out on our rides. I have a Fiido D4s and it rides great and folds small enough to get on the train with it while commuting to work. I had one shipped and picked up the second bike from London but unless you want to visit Londons famous traffic I would recommend shipping option. Although it was nice to meet the guys in the workshop and see how they prep the bike for customers.

2 de junho de 2022
Classificada 1 em 5 estrelas

I got defected cycle and i contact…

I got defected cycle and i contact their support team they are not replying…. Really very bad I’m very disappointed…..moreover they seen that review and they called me and first of all that guy talk to me nicely and after sometime he changed his way of talking … he talk to me very badly

1 de junho de 2022
logótipo da Bicycle Land

Resposta da Bicycle Land

We have contacted you from Monday to support you. You bought the bike on Monday and Last Wednesday 1st June you left this fake/slandering review while our Manager was on the phone with you and offered you a permanent solution, before the bank holiday starts. However you refused this and then threatened our members with court case. You have no intention of co-operating with us. Our member was only trying to help you, but you was shouting and threatening us with legal action.
You also stated to our colleague, if we meet your demand or not, you will still leave a negative review for us. You are welcome to a leave review, but we will not allow that to be used as black-mail or threaten us.
If you fail to co-operate with us and not allow us to solve the issue, then unfortunately we will not be able to help you. You've threaten us with legal court, if we don't give you a replacement by Monday 6th or you will take us to court. We are sorry but we will not be able meet unrealistic / unreasonable demands during bank holiday. We offered to collect the bike on Monday the 6th and replace with a new on one the 7th but you stated you don't trust us and you will take legal action, Even after we gave a permanent solution, you still wants to take legal action and leave slandering review. This is your decision. If you fail to co-operate with us and not allow us to solve the issue, unfortunately we cannot help you. Therefore you have left us with no choice but to wait to hear from the court. We have notified our legal team. Bicycle Land is has high standards and reputation for been efficient and supporting all their customers and all other Fiido riders as well.

Classificada 1 em 5 estrelas

BicycleLand-ADO A20F Ebike

Update 30th July 2022. - 5 star review edited to 1 star.

Some wires on the controller of my A20F ebike have burnt and melted and the only response from bicycleland so far is a computer generated auto email from 8 days ago.

'Fri 22/07/2022 15:29
'Thank you for getting in touch with us, a member of our team will be in touch with you asap.'

I tried contacting bicycleland by telephone over 3 days (Sat,Mon and Tuesday) but the line is constantly engaged.

ADO responded to the copy of the email I sent bicycleland (for reference) about my ebike problem by asking for my details so they could ship the bike to China to be repaired but they have not yet replied to my reply email on-Tue 26/07/2022 16:48.

End of update-original reveiw below.

Order and delivery.
..............................
I mistakenly ordered two ADO A20F Ebikes from Bicycle Land (on a Wednesday afternoon) instead of one from their internet shop and phoned them to cancel one,within minutes my mistake was corrected and my bike was delivered 8.30am on the following Monday.

Price including delivery.
............................
Bicycle Land where £££ cheaper than Amazon and ££ cheaper than other online ebike retailers that I checked
and delivery was included in their bike price.

Five people have stopped to ask me where I purchased my Ebike from and I was more than happy to pass on BicycleLands details to them.

30 de maio de 2022
logótipo da Bicycle Land

Resposta da Bicycle Land

Hi Colin,

After reading your review we immediately called you to understand why you had not received any replies to your emails from us.

You confirmed you sent the query to Sales as opposed to Support Team. We have now resolved your query over three 3 weeks ago on the agreement a replacement bike will be sent to you and you will use the packaging from the replacement bike to put back the faulty bike in and let us arrange a collection of the faulty bike.

However, after receiving your replacement bike you are not reachable vie telephone or emails. We have sent several emails and made numerous calls to you to arrange collection of the faulty bike. In all honesty you were not entitled to a replacement bike rather a replacement controller which was faulty! We tried really hard to get a replacement for you under warranty. You are an adult and you have abused our trust, kindness and the service we have provided to you.

You need to urgently reply to our emails otherwise we will have no choice but to take further action.

Classificada 5 em 5 estrelas

I purchased a Fiido L3

I purchased a Fiido L3. My bike arrived quickly, and in perfect condition.
It became evident a week or so later that the battery wasn't right and was draining too quickly. I found the customer service to be great, all of my messages have been replied to promptly, and the support team sought to find the best solution for me and are sending a replacement. I have read some bad reviews but I can only say I will be buying my next bike from these guys. No complaints at all.

30 de maio de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Bicycle Land provided an excellent…

Bicycle Land provided an excellent service with my recent purchase. I had a couple of questions regarding the delivery which they answered promptly, and my bike arrived as promised, am very pleased with how the whole process went.

26 de maio de 2022

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