Bikinisaturdays Opiniões 24

Resposta da Bikinisaturdays

Actualizada a 10/05/2025

We’re disappointed to read this, especially as the item in question has been one of our bestsellers purchased and loved by literally thousands of our customers and even featured by influencers. The style you ordered was offered at a heavily discounted price of $65 (down from $120), and due to high demand, we experienced a brief stock delay which caused a longer dispatch time than usual. We communicated this as soon as your order was allocated and fulfilled.

To suggest we ignored your messages is not accurate. While there was a delay in response due to the order backlog at that time, our team did get back to you and I’ve reviewed the communication—at no point was anyone “sassed” or unprofessional. We always aim to handle enquiries respectfully, and we ask the same in return.

We are a growing independent brand, and while we are not claiming to be a luxury label, we take pride in our sourcing and product curation. If you were unhappy with the item received, you were welcome to follow our standard returns process outlined on our site.

We’ll continue to do our best to support the 1000's of lovely customers and uphold the quality and service standards we believe in. We are in talks with Meta regularly and they actually remove people who are defamatory.. you have your opinion! And thats ok! It feels like you want to have an argument though. We did our best on your order and will always strive to do better, we truely wish you the best and hope you find styles you love elsewhere, we honestly do Jazmin!!

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Sloane
Operations Team
Bikini Saturdays

Resposta da Bikinisaturdays

10/05/2025

At the time of this customer’s order, we were experiencing significant disruption due to the LA warehouse being impacted by the California fires. This caused unexpected delays across our dispatch network—something we communicated transparently with affected customers. It was a very difficult time for a small business, and we genuinely appreciated the understanding and patience shown by the majority of our community as we worked through urgent operational changes.

We have since shifted our operations, and now dispatch from Sydney, Germany, and Shenzen, to ensure faster and more reliable delivery.

We have never claimed to be a luxury or designer label. However, we do source from reputable, ethical designers and are proud of the styles we offer at accessible prices. Comparing our products to fast fashion marketplaces like SHEIN or Temu is not only inaccurate—it overlooks the work, care, and standards that go into every piece we select.

As for customer service, we stand by our team, who respond daily to enquiries with professionalism and courtesy. Rudeness or aggression from customers is never acceptable, and we always aim to keep communication respectful on both sides.

We remain proud of what we do and the customers we serve around the world—and we’ll continue to do so with transparency, integrity, and style.

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Sloane
Operations Team
Bikini Saturdays

Resposta da Bikinisaturdays

10/05/2025

Our returns and customer care policies are clearly outlined on our website, and we operate in full compliance with Australian Consumer Law. We do not ignore or block genuine customers—we respond to all valid enquiries and offer assistance within the scope of our published policies.

We’ve never claimed to be a designer label. Our products are curated from ethical suppliers and priced fairly for the style and quality offered. All sizing details are provided on our product pages, and our team is always available to assist with questions before purchase.

We also have the right to remove or restrict access from individuals who use abusive or defamatory language. It is unlawful to slander a business simply because a product wasn’t to your personal taste. You’re absolutely entitled to shop elsewhere if our styles aren’t for you—but we will always defend our team and our integrity.

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Sloane
Operations Team
Bikini Saturdays